47th Place Carpet One Floor & Home

Re: Revdex.com Case [redacted] for [redacted] SunTrust Bank has responded to the complalnt flled by Mr. [redacted]. Since we do not have authorization from Mr. [redacted] to share our response with the Revdex.com, we cannot enclose a copy. Please close this case on your records.

We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding the overdraft fees that were assessed to your
above referenced account and the service you received when you inquired about
the fees. I appreciate the opportunity to respond.We are sorry that you were not...

satisfied with the service
your received when you visited our [redacted] about the overdraft fees that
you received. Please be assured your comments concerning this matter were forwarded
to the appropriate management area.In reference to the fee refund, representatives can refund
fees at their discretion. However, in this instance, because you received courtesy
refund in November 2014 and it was not a bank error, the representative chose
to contact the manager or the branch where the account was opened.Our records show that, on June 2, 2015, your account balance
was $118.73. Items from [redacted] ($150.68) and [redacted] ($10.20) were
presented and paid. As there were not sufficient funds in the account to pay
the transactions, your account was assessed a $38.00 overdraft fee for each
item. This left a negative $118.15 end-of-day balance. A deposit was made on
June 3, 2015 to bring the account balance positive.Based on the above information and that items were presented
for payment against insufficient balances, we have determined that the assessed
overdraft fees are valid. However, as a courtesy, we refunded an overdraft fee
of $38.00. This credit will appear on your next statement.Regarding overdraft protection, we regret that you were not
offered this service when you open the account. We understand that when you
spoke with [redacted], he suggested either a business credit card or business
savings account that can be linked to your checking account for overdraft
protection purposes. An appointment was scheduled for Monday, June 15, 2015 with
[redacted]: however, he did not hear from you. We encourage you to contact [redacted]
to take advantage of this valuable service.[redacted] your satisfaction is important to us, and we ask
that you allow us the opportunity to regain your confidence. If you have any
questions or concerns regarding your account, please do not hesitate to contact
us via your Online Banking Profile, call us at [redacted] or visit any SunTrust
branch. A representative will be glad to help you.Thank you for bank with SunTrust.Sincerely,[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.  Please close this case on your records. [redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was re~elved. Please close this case on your records.

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com a& no signed third party authorization was received. Please close this case on your records.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was receivedPlease close this case on your records.F. [redacted]Assistant Vice President - Client Advocacy Office

Re : Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Re: [redacted] Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as .no signed third party authorization was received. Please close this case on your records.

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your request to be removed from the obligation to pay the balance owed on the above referenced account. Thank you for speaking with me regarding your concerns that your...

account was not closed as you requested : I appreciate following up with you in writing. Our records indicate that you visited our [redacted] Branch on February 22, 2016 and requested for the account to be closed. At the time of the request, your account had a negative balance. You were provided a $36.00 extended overdraft fee refund and advised to make a deposit to bring the account to a zero balance. For this reason, you deposited $96.00 to the account (statement enclosed). Your were also told the account could not be closed on the day the deposit was made because the deposit would have to post to your account, and we advised you to contact us again to have the account closed . No follow up was made by you, and your account remained open . On March 21, 2016, an item from Capital One for $269 was presented and paid, which caused an overdraft fee of $36.00 ,to be assessed to your account. In addition, an extended overdraft fee of $36.00 was assessed on March 25, 2015 due to the continued negative balance. A monthly maintenance fee of $10.00 was assessed on April 11, 2016 (statement enclosed). You again contacted us regarding the overdrawn account status, and on April 21 , 2016, we refunded the $10.00 maintenance fee and two $36.00 overdraft fees (statement enclosed). After a review of the information provided by you and information contained in our records, we have determined no bank error occurred. Therefore, the accountholders are responsible for any balance owed. The account is currently overdrawn. Given this, we ask that you please make a deposit as soon as possible to bring the account to a positive or zero balance. Doing so may prevent the account from being closed with an owed balance and reported to consumer reporting agencies. Mr. [redacted], I understand the difficulty a situation like this can cause and regret any inconvenience you experienced. Should you have any additional questions or concerns regarding your accounts, contact us via your Online Banking Profile or call us at 800.SUNTRUST (800.786.8787). A representative will be glad to assist you. Sincerely, Kathy B[redacted] Officer Client Advocacy Management Office

We were able to contact Ms. [redacted] by phone and let her know that all fees were now refunded to her account, as requested. She informed us that she was satisfied with the resolution. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
First of all my complaint is not being denied but, being prequalified for 100.000,when the loan NEVER should have never made it to underwriteing How did I make it to an inspection without a 100% approval I need SunTrust bank to take responsibility for the actions of the loan officer she disrespected my intelligence by not giving a hoot about my finances or feeling thinking this could be swept under the rug . This is all gone to the left I need some answers This shouldn't have happem

September 23, 2016 [redacted] 
[redacted] 
[redacted] Re: Vehicle Loan Account ending in [redacted] Revdex.com serving Central Virginia (Revdex.com) Case [redacted] Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the above referenced account. Thank you for notifying us of your concerns and providing us the opportunity to respond. Our records show that, according to your Retail Installment Sale Contract (copy enclosed), your first loan payment was due on April 3, 2016, but this payment was returned unpaid. Your April payment was not satisfied until May 2, 2016, indicating that you were aware of the payment issues. Subsequent automatic payments that you set up were also returned unpaid. We show that you acknowledged this in your June 3, 2016 call to our Online Support Department. Because payments for your account had not been received in a timely manner, calls were made to each of your telephone numbers on file between June 9 and August 11, 2016. Additionally, a letter dated June 10, 2016 from our Consumer Default Department (copy enclosed) was mailed to your address on file to inform you that the vehicle may be repossessed if a payment of $847.18 was not received by June 26, 2016. No payment was received, and the vehicle was repossessed on July 7, 2016. We received your payment to redeem the vehicle on July 14, 2016. A payment history is enclosed for your review. For these reasons, we regret that we are unable to comply with your request to remove the reporting. If you have any documentation or written correspondence that you believe would provide evidence that current reporting is inaccurate, please forward it to me at our address noted above or fax it to my attention at 877.789.6844. We will be glad to review any additional documentation you send us regarding this issue. As of the date of this letter, your account is past due $1,242.36. Please make a payment as soon as possible to bring the account current.  [redacted] September 23, 2016 Page 2 Mr. [redacted], I understand this is not the resolution you are seeking from SunTrust. If you have questions about your loan account, please call us at 800.SUNTRUST (800.786.8787). For questions about the credit reporting, you may contact our [redacted]. Representatives will be glad to assist you. Sincerely, Seth A. M[redacted] Officer Client Advocacy Management Office

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Seth *. M[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I was told my money was being held until may 2 2016.. Was still not given explanation as to why ., call customer service to see if it would be available sooner was told no may 2 2016 still no explation as to why ... I want my money released immediately...
Regards,
[redacted]

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust’s decision to close your accounts referenced above. I appreciate the opportunity to respond. The decision to close these accounts was a business decision made by SunTrust,...

as explained in the December 8, 2017 letter from our Fraud Risk Operations Department (copy enclosed). We reviewed this matter again and our position remains the same. With regard to your funds, Check [redacted] for $[redacted], representing the total remaining balance of your accounts, was mailed to your address on file on December 12, 2017. Ms. [redacted], should you have any other questions, please call us at 800.SUNTRUST. A representative will be glad to speak with you. Sincerely, Patricia B[redacted] Assistant Vice President Client Advocacy Management Office

Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust's decision to decline the fraud claim referenced above. I appreciate the opportunity to respond. Our records show that, on January 1, 201 6, we called and left a...

message for you to verify transactions from [redacted]. We did not receive a call back from you verifying the transactions. For this reason, a block was placed on your debit card. On January 3, 2016, you called to file a dispute for unauthorized debit card purchases from [redacted], and a case was opened for you. Provisional credit was provided In the amount of $310.87 on January 8, 2016. Our research indicated that you had participated with the merchant in the past, and the claim was denied. The provisional credit was debited from the account on January 21, 2016. A Rebuttal Form was sent to you on January 19, 2016; however, you have not returned the completed form. In addition to information contained in our records, we have researched your case again based on the information you provided. Following this review, our decision to decline the case will remain, as explained in the January 13, 2016, lener from our Fraud Assistance Center (copy enclosed). Mr. [redacted], I understand this is not the resolution you were seeking from SunTrust and regret any difficulty this situation may cause. Should you have any questions or new information regarding this case, please call our Fraud Assistance Center at 800.447.8994. A representative will be glad to speak with you. Sincerely, Seth A. M[redacted] Officer Client Advocacy Officer

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
[Provide details of why you are not satisfied with this resolution.]i need the download, why they cannot attach it on cvs format? Guess they have same issue like me when trying to download...embarrassing for a bank!
Regards,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. [redacted]
[redacted]
[redacted]