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47th Place Carpet One Floor & Home

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47th Place Carpet One Floor & Home Reviews (757)

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
NO SunTrust representative has responded with answers to our complaint., Seth Mills who sent the Revdex.com a response, nor any other representative from SunTrust, have responded with any information explaining WHY, WHO, and for WHAT reason closed my son's and my account was suddenly closed during processing.  Neither my son nor I have received any follow-up whatsoever from SunTrust with answers on this matter.Both [redacted] SYSTEMS and EARLY WARNING have verified there are no negative banking records on either my son nor I.  As we have several other banking relationships in excellent standing, there is no reason for this action by SunTrust.  Consumers beware of this banking institution who has or would have control of their financial life-blood. 
Regards,
[redacted]

Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft fees assessed to your above referenced account. I appreciate the opportunity to respond. SunTrust strives to provide exceptional service with each and every...

client interaction, and we understand that we did not meet these expectations in this situation. For that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placed. We learn how and where we can improve from clients like you, taking the time to share your experiences. Our records reflect that, on February 9, 2016, during the time period you stated that you attempted to make a deposit, there were no reported issues with the ATM. As a courtesy, we refunded $72.00 in overdraft fees that you incurred because you were unable to make a deposit. I understand that you were told with proof of the error message that you received, we would be able to refund an additional $72 .00. Since we have not received a copy of the error message, we respectfully decline your request for additional refunds. In order to decrease the chances of overdraft fees, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see Banking-. Overview Guides and Disclosures-+ The Facts About Banking). You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts. You may also want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfalls. Detailed information about this service is found on our website (see Personal Banking-+Checking Account Features-+ Overdraft Services). Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our.website. Ms. [redacted], although this may not be the answer you expected, I hope that the information about avoiding overdrafts is helpful to you. Should you have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you. Sincerely, Diane [redacted] Assistant Vice President Client Advocacy Office

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our cllent but cannot share the reaponae with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with their resolution because the company's bill pay satisfaction guarantee stated that your payment will arrive on time.  The guarantee does not state anything about excluding mailed payments.  I think they need to take their misleading guarantee off their website or revise it to say what they explained to me in their explanation, and I quote "We are not responsible for delays caused by the [redacted].  Your designated account will be debited when the check is presented for payment by the biller, which may occur before, on or after the scheduled delivery date".
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

November 10, 2016 [redacted] 
[redacted] 
[redacted] Re: ID Theft Claim [redacted] Revdex.com serving Central Virginia (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us...

from the Revdex.com regarding the unauthorized opening of accounts in your name. I appreciate the opportunity to respond. SunTrust strives to provide exceptional service with each and every client interaction, and we understand that we did not meet these expectations in this situation. For that we apologize. The information you provided helps us to know where the emphasis for future training and process improvement efforts should be placed. We learn how and where we can improve from clients like you, taking the time to share your experiences. Please be assured that your comments were forwarded to the appropriate management team. Our records show that, on October 17, 2016, eight accounts were opened via our website suntrust.com using your personal information. On October 18, 2016, you contacted us to inform us that you did not open the accounts. As a result, an identity theft claim was opened, and the accounts were closed on October 19, 2016. Ms. [redacted], should you have any questions regarding this case, please call our Fraud Assistance Center at 800.447.8994. A representative will be glad to speak with you. Sincerely, Seth A. M[redacted] Officer Client Advocacy Management Office

Re [redacted] Revdex.com Case [redacted]We have responded to [redacted] by letter on June 16, 2015. If
you have any questions about our response, please contact [redacted].Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Re: [redacted] BB Case# [redacted] Client was called on January 81 2016 and informed that the decision to close the account was reversed and the negative reporting was removed. The account is now active and the hold that was placed on the deposited funds was released. Please close...

this case on your records.

Dear [redacted]:We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding alleged unauthorized transactions on your above
account. I appreciate the opportunity to respond.Your comments about the level of service you received from
our representatives are very important...

to us and were shared with the
appropriate management. I understand this has been a frustrating situations for
you, and I apologize for the concern and any inconvenience caused. Our records show that on July 17, 2015 an ATM cash
withdrawal of $420.50 and two non-SunTrust ATM fees totaling $5.00 ($2.50 each)
were debited from your Everyday Checking Account. You notified us on July 19,
2015 that you did not make these ATM cash withdrawals because you lost your ATM
card and PIN prior to the withdrawals being made. A claim, Case [redacted], was
established for investigations.On July 20, 2015 there was one pending ATM cash withdrawal
of $403 from July 19, 2015 and three non-SunTrust feels totaling $7.50 ($2.50)
that were debited from your account. You withdrew the remaining balance of
$137.04 on July 31, 2015 to close the account. These transactions are reflected
on your August 12, 2015 statement (enclosed). Because the withdrawals were made
using your PIN the case was denied.We reviewed your case again and based on the information you
provided and that they withdrawals were made using your PIN, the case was
denied as explained in the July 31,2 015 letter from our Fraud Assistance
Center ([redacted])Our records reflect that on August 25, 2015 we received
copies of the police reports and referred them to our fraud department for
review. The fraud department will notify you of their decision after completion
of their investigation. [redacted] we hope the
information contained in their letter will alleviate any further concerns, if
you have any questions or need further assistance, please contact our Fraud Department
at [redacted] and a representative will be glad to help you. Thank you for
banking with SunTrust.Sincerely,[redacted]

January 3, 2017 [redacted] 
[redacted] 
[redacted] Re: Bill Pay Dispute Claims [redacted] and [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded...

to us from the Revdex.com regarding our Bill Pay Services and late fees assessed by the billers. I appreciate the opportunity to respond. When a bill payment is made by check, a paper check is created and mailed to the biller. Once a check is placed in the mail, we are not responsible for delays caused by the ** 
[redacted]. Your designated account will be debited when the check is presented for payment by the biller, which may occur before, on or after the scheduled delivery date. Since we can’t predict the exact date that a check will be presented to us for payment, please make sure you have sufficient funds in your account beginning a few days before your scheduled delivery date and keep such funds available until the payment is deducted from your SunTrust account. Our records indicate that you contacted us on November 4 and again on November 18, 2016 to advise us that the October and November 2016 payments to [redacted] were not received by their due date, causing [redacted] to assess two late fees to your account. Claims [redacted] and [redacted] were established. We contacted the insurance company regarding the assessed late fees, and [redacted] agreed to refund the fees. If you have any questions regarding the refunds, please contact [redacted] 
[redacted] directly. Claim [redacted] was established on December 8, 2016 when you contacted us and advised us that a payment to [redacted] had not been received, and a late fee was assessed to your account with them. We contacted [redacted] 
[redacted] regarding the payment; however, they would not discuss your account with us without your being present on the call. For this reason, please provide us with documentation of the late fee assessment. To submit the documentation, you may contact us at 800.382.3232 and reference Claim [redacted] for further assistance. Your comments regarding this issue are important to us and have been shared with the appropriate management team. SunTrust strives to provide exceptional service with each and every client interaction, and we understand that we did not meet these expectations in this situation. For that we apologize. Ms. [redacted], I regret any inconvenience caused by this matter. Should you have any questions, please call us at 800.SUNTRUST (800.786.8787). A representative will be glad to speak with you. Sincerely, Kathy B[redacted] Officer Client Advocacy Management Office

Revdex.com:
The complaint was resolved and SunTrust...

returned the overdraft fees to our account after being contacted by the bank again and having our account reviewed by corperate. Thank you for your help in resolving the matter. It is much appreciated. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear
Mr. [redacted]:We
have received and reviewed your correspondence forward to us from the Revdex.com
regarding SunTrust’s decisions for the claims referenced above and your belief
that you have not received all the credits for these claims. I appreciate the
opportunity to respond. Based
on the...

information you provided, we have researched your claims again. Claim
[redacted] for a total of $400 was for items from [redacted] (April 1, 2016 for $100,
May 9, 2016 for $100 and June 8, 2016 for $200). On June 10, 2016, you were
credited $200 for the transactions from April 1 and May 9, 2016. However, on
June 14, 2016, recovery of $100 was received directly from the merchant. For
this reason, on June 15, 2016, we reversed our provisional credit for one of
the $100 debits. The $200 [redacted] item from June 8, 2016 was paid against your
account but was reversed and returned to the merchant on this same day. Regarding
Claim [redacted], on June 13, 2016, a debit from [redacted] for $200 posted to your
account. We provided a $[redacted] credit for this claim on June 27, 2016. After
the additional review of your claims was completed, we determined that the $[redacted] recovery credit received on June 14, 2016 was overlooked. This oversight caused
an additional $[redacted] to be credited to the account on July 12, 2016.To
recap your claims, you were debited on the following dates:  April 1 - $100, May 9 - $100, June 8 - $200 and June 13 - $200. Credits were provided on the following dates:  [redacted] All credits issued will
remain as final credits. We will not be reversing the extra $[redacted] you received
in error. Enclosed are statement copies for your review.You
mentioned that you received a fee refund of $36.00 in error. After reviewing
our records, we show you were charged [redacted], but two credits for [redacted] were processed as refunds to this fee on
June 10, 2016 (statement enclosed). The [redacted] credit will remain. We understand your
concern about your account information and the quality of service you received
from our representatives. SunTrust takes the confidentiality of our clients’
account information very seriously, and we would never intentionally share your
information with an unauthorized party. Your comments about your experience are
very important to us and were shared with the appropriate management. The
information you provided helps us to know where the emphasis for future
training and process improvement efforts should be placed. We understand that
we did not meet your expectations in this situation and regret any
inconvenience caused. Mr. [redacted], I hope this information alleviates any
additional concerns. Should you have any questions regarding your claims, please
call our Fraud Assistance Center at [redacted]. A representative will be glad
to speak with you.

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Seth *. M[redacted]Officer - Client Advocacy Management Office

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I received the response to my complaint.  Problem is the answer is incorrect and unacceptable.  The response from Suntrust states the Taxpayer ID was assigned to the business.  The name assigned on the Taxpayer ID is not the owner.  The IRS only issues Taxpayer ID's to a person or a Corporation. Since the [redacted] is not a corporation it can not be the owner of the Taxpayer ID.  As the letter supplied to Suntrust shows the owner of the Taxpayer ID is me.  The Taxpayer ID is under my Social Security Number and mine alone.  In addition Suntrust removed my name from the account preventing me the owner of the Taxpayer ID from being able to close the account.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Ms. [redacted]:We have received and reviewed your correspondence forwarded to us from theRevdex.comregarding the quality of service
you received when placing a check order for yourabove referenced account. Your comments are very important to us, and we appreciate the opportunity to...

respond.SunTrust
strives to provide exceptional service with each and every client interaction,
and we understand that we did not meet these expectations in this situation.
For that we apologize.  The
information you provided helps us to know where the emphasis for future
training and process improvement efforts should be placed. We learn how and
where we can improve from clients like you, taking the time to share your
experiences.Our
records show that a check order was placed on June 20, 2016 and shipped on June
21, 2016 to the above referenced address. When you informed us that the checks
never arrived, an additional order was placed on August 13, 2016, at our Hickory
Flat Branch. Please allow seven to ten business days from the order date to
receive this order. You
also mentioned a $3.00 external transfer fee. Since the transfer was not
completed, no fee was assessed to the account (statement copies enclosed).Ms.
[redacted], your satisfaction is important to us, and we ask that you allow us the
opportunity to regain your confidence. If you have any questions or concerns
regarding your account, please do not hesitate to contact us via your Online
Banking Profile or call us at [redacted]. A representative
will be glad to assist you. Thank you for banking with SunTrust.

Revdex.com:
SunTrust has requested that I send them a copy of the junk mailing I received from them, so in other...

words they are still unable to locate my name and information in their database.  I recycled it quite a while ago and no longer have it.  I will close this case and if/when I receive more junk mail from them I will reopen the case and send them a copy. 
Regards,
[redacted]

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Address: 4139 Hamilton Avenue, Madera, California, United States, 45223

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