47th Place Carpet One Floor & Home

Revdex.com:    
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
suntrust HAS MADE NO ATTEMPTS TO CONTACT ME BY PHONE OR EMAIL TO DISCUSS THE SITUATION WITH ME. THEY CLAIM THEY REVIEWED THE COMPLAINT AGAIN BASED ON NEW INFORMATION BUT THEY HAVE NOT CONTACTED ME ABOUT IT. THEY EMAILED ME A REBUTTAL FORM WHICH I MAILED TO THEM VIA USPS AFTER THEY SAID NEW INFO SO THEY CLEARLY LIED . SUNTRUST CLAIMS MY CLAIM WAS DENIED BECAUSE I HAD USED [redacted] BEFORE IS THE REASON FOR THE DENIAL WHICH SHOULD NOT MATTER AS I TOLD THEM WE HAD A FRIEND WHO STAYED WITH US WHO TOOK ADVANTAGE AND USED MY COMPUTER TO LOG IN TO [redacted] AND ORDER WHAT EVER HE WANTED. FUNNY THING IS THEY APPROVED SOME OF MY CLAIM BUT NOT ALL OF IT EVEN THOUGH IT WAS THE SAME PLACE SAME CHARGES SAME TIME FRAME. WHEN I FIRST FILED MY CLAIM SUNTRUST TOLD ME THEY WOULD BLOCK FURTHER ATTEMPTS FROM [redacted] TO PULL MONEY OUT OF MY ACCOUNT WHICH THEY DID NOT AS U CAN TELL FROM THE BANK STATEMENT THEY SUPPLIED YOU CAN SEE THE DATE OF THE PROVISIONAL CREDIT CLAIM. THERE IS MULTIPLE ATTEMPTS AFTER TO PULL MONEY FROM MY ACCOUNT WHICH THEY CLAIM I OWE $[redacted] IN OVER DRAFT FEES! WHY WOULD I OWE THEM $[redacted] IN FEES IF THEY WERE TO BLOCK THE ATTEMPTS BY [redacted]. I ASKED THEM TO SEND ME WHAT EVER THEY USED TO DECIDE THIS OUT COME AND THEY SENT ME NOTHING. THIS IS A EXAMPLE OF A BIG BANK WALKING ALL OVER A MIDDLE CLASS PERSON CLEARLY THERE IN THE WRONG AND I DO NOT ACCEPT THERE OFFER THE LAW CLEARLY STATES IM NOT LIABLE FOR ANY CHARGES I DID NOT APPROVE.     
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Suntrust has done nothing to date to investigate claim, reps only state it is in process, no time frame for resolution.  I've been in contact with Coach, merchant involved in dispute, filed separate complaint in re. They state they are awaiting resolution with [redacted], which was used to pay for order. However, that case was closed by mistake and can not be reopened.  Coach rep(s) state they are awaiting response from [redacted], do not state if they will refund once [redacted] case is confirmed closed. Again, Suntrust has done nothing to investigate this to the best of  my knowledgeRegards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This business had my information since they mailed me a solicitation, yet refuse to tell me if they have removed me from their contact info, so thanks for that, and I will never do business with this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Re: Select Checking Account ending in [redacted] Revdex.com (Revdex.com) Case 11079125 Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the reward for Sun Trust's 2015 Checking Offer. I appreciate the opportunity...

to respond. SunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situation. For that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placed. We learn how and where we can improve from clients like you, taking the time to share your experiences. Our records reflect that your above referenced account was enrolled for the offer on August 22, 2015. I understand you were advised because the offer was limited to one per household; you did not receive the reward . I had your concerns reviewed again and was informed that as disclosed in the Terms and Conditions (copy enclosed}, the offer is limited to one per household. Therefore, because the reward was paid to Ms. [redacted], you will not receive the reward. Mr. [redacted], although this may not be the answer you expected, I hope that the information provided is helpful to you. Should yo_u have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you. Sincerely, Diane E[redacted] Assistant Vice President Client Advocacy Office

Thank you for sending the authorization for release if
information. SunTrust responded to our client by telephone.In our conversation with the client we discussed the
following:The client opened his account on July 20, 2015 and SunTrust
closed his account on July 21, 2015. During the review...

process a business
decision to close this account.We suggested he contact the Early Warning System (EWS) at
[redacted] for additional information. The client told us he had already done
so and was not satisfied with their response.We apologized and told him that we will not be able to open
an account for him at this time.

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust’s initial decision to decline the claim referenced above. I appreciate the opportunity to respond. Our records indicate that you contacted us on April 22, 2017 and advised that while making a...

deposit for $[redacted] on April 21, 2017, the ATM malfunctioned returning only $**.00 to you. Because you did not receive all of the cash back and your account was not credited for the difference of $[redacted], you requested that the missing funds be returned to you. Given this, we established Claim [redacted] and began our investigation.A provisional credit was posted to your account on April 25, 2017 (copy of notification letter enclosed). On May 31, 2017, a Fraud Assistance Center representative called and left a voice mail message stating that we needed additional information from you, specifically the ATM ID where the deposit attempt was made, to complete our investigation. Because we did not hear back from you, we sent a letter to you dated  June 5, 2017 (copy enclosed) advising that we would be reversing the provisional credit provided. Your account was debited $[redacted] on June 13, 2017. Then on June 16, 2017, with the assistance of a branch representative, the ATM ID was provided to our Fraud Assistance Center, and your account received a final credit of $[redacted] on this day (statement copy enclosed). Mr. [redacted], we understand that we did not meet your expectations in this matter and regret any inconvenience caused. Should you have any questions regarding this claim, please call our Fraud Assistance Center at [redacted] A representative will be glad to speak with you. Sincerely Kathy B[redacted]

Re: Revdex.com complaint [redacted]We have responded to [redacted] by telephone and all issues were resolved:As he requested, we reset his minimum monthly payment amount to $66.00.Late fees were refunded.We reset and activated his Online Banking Profile.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Late payment status still reflects on my Transunion, Experian and Equifax credit report. Please have those status removed . 
Thank you,
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. F. Diane E[redacted]Assistant Vice President - Client Advocacy Office SunTrust Bank | Take a step toward financial...

confidence. Join the movement at onUp.com.[redacted]

Dear [redacted]We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding overdraft fees assessed to the above referenced
account. I appreciate the opportunity to respond.Our records show that three items from [redacted] posted to your
account against an unavailable balance...

between July 23 and July 28, 2015. These
items were for $8.00 on July 23, $6.95 on July 27, and $1.99 on July 28, 2015.
While a $36.00 overdraft fee was assessed for each of the first two items, no
fee was assessed for the last transactions because it was under $5.00. Although
we do not show that [redacted] credited there items to your account, we have
refunded $72.00 in overdraft fess as a courtesy.If you would like for us to set up a fraud claim for you
regarding the [redacted] transactions please call our Fraud Assistance Center at
[redacted]. They will research the disputed transaction and respond to you with
their findings.[redacted], I hope the information provided is helpful to you.
Should you have any questions or concerns, please feel free to contact us via
your Online Banking Profile. Call us at [redacted] or visit any SunTrust branch.
Our representatives will be glad to assist you.  Sincerely,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached the correspondence sent to SunTrust. I received fax confirmation that it was received. I will also be mailing the documents today.Please reply and confirm you received this email.Thank you in advance.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear [redacted]We have received your correspondence regarding the above
referenced case. However, you did not included a signed authorization form from
[redacted]. Therefore, we are unable to provide you with a copy of our response
to [redacted] dated July 7, 2016. Upon receipt of the signed...

authorization form,
we will gladly share a copy of our response with your office.[redacted], if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at [redacted], Monday
through Friday from 8am to 6pm ET.Sincerely [redacted]

Dear Ms. StevensWe received your correspondence regarding the above referenced case. Because you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated February 19, 2016. Upon receipt...

of the signed authorization form, we will gladly share a copy of our response with you"r office. Thank you for contacting SunTrust. Sincerely, Kewanna [redacted] Officer Mortgage Escalations Resolution Team

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I am glad SunTrust got back to me, the issue is they still owe me money. There were two opened claims they never resolved and I never asked for any claims to be cancelled. One for $1500+ for Apple Store, and one for ASOS for $330. Please send me a check for those claims. Thank you! 
Regards,
[redacted]

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

SunTrust haa responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Re: Revdex.com complaint# [redacted] SunTtust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Dear Ms. [redacted]: We received your correspondence regarding the above referenced case. Because you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated May 12, 2016. Upon receipt of the...

signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kewanna C[redacted] Officer Mortgage Escalations Resolution Team