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We have received and reviewed you correspondence forwarded
to us from the Revdex.com regarding overdraft fess assessed to your above referenced
account. We appreciate the opportunity to respond.You stated that, due to a personal event, you were assessed
$468 in overdraft fees between June 29 and July 7,...

2015, and you requested a
refund of all or part of these fees. We reviewed your account and verified
there were no bank errors that occurred when assessing fees to your account.
Based on this information and that items were presented for payment against insufficient
balances, we have determined that the assessed overdraft fess are valid will
remain.Your August 28, 2015 statement ([redacted]) shows that since
the beginning of 2015, we have assessed a total of $1,476 in overdraft fees and
a total of $144 in returned item fees. As a courtesy, this year we have
refunded a total of $108 in overdraft fees and total overdraft and returned
item fee waivers of $72.00. Please note that no overdraft fess are assessed for
paid items under $5.00. for your review, enclosed is our Personal Deposit
Accounts Fee Schedule which is provided at account opening and on our website
suntrust.comWe understand how frustrating it can be when a personal
event impact your account and cause overdraft. As a suggestion, you may want to
set up Overdraft Protection, whereby a protector account is linked to your
transaction account to cover any shortfalls. Detailed information, including
any fees, about this service is found on our website suntrsut.com. You may also
monitor your account by using our Online Banking service and received Email or
Mobile Alerts when the balance gets too low or becomes overdrawn. Instructions for
signing up for these services are also found on our website and when using our
Online Banking service.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is the print out received from the ATM once the two money orders were accepted. The ATM receipt reads "There was an error in processing this transaction. Please contact Suntrust Branch"
(1) Why would I have received this receipt if there was not an error at the Suntrust ATM [redacted] on 7/16/16 at 17:34. Suntrust clearly acknowledges a error in processing.
(2) I have tried to communicate this via phone calls with the Fraud department. According to Ms. J[redacted] from client relations I was supposed to receive a phone call from Mr. Seth M[redacted] about this. I tried many times to contact him ,left messages and to this day I have not received a phone call or a return phone call. The letter that was sent to me is basically the same letter the fraud department sent when they reversed the money from my account.
(3)I have been inside of the branch only to be told I will call you and neither of the Suntrust representatives have kept their word.
(4)I have been a loyal Suntrust customer for many years (when it was [redacted]). I haven't been treated fairly in this case.
[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. F. Diane E[redacted]Assistant Vice President - Client Advocacy Office

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. F. Diane E[redacted]Assistant Vice President - Client Advocacy Office SunTrust Bank | Take a step toward financial...

confidence. Join the movement at onUp.com.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Late payment status still reflects on my Transunion, Experian and Equifax credit report. Please have those status removed . 
Thank you,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust’s initial decision to decline the claim referenced above. I appreciate the opportunity to respond. Our records indicate that you contacted us on April 22, 2017 and advised that while making a...

deposit for $[redacted] on April 21, 2017, the ATM malfunctioned returning only $**.00 to you. Because you did not receive all of the cash back and your account was not credited for the difference of $[redacted], you requested that the missing funds be returned to you. Given this, we established Claim [redacted] and began our investigation.A provisional credit was posted to your account on April 25, 2017 (copy of notification letter enclosed). On May 31, 2017, a Fraud Assistance Center representative called and left a voice mail message stating that we needed additional information from you, specifically the ATM ID where the deposit attempt was made, to complete our investigation. Because we did not hear back from you, we sent a letter to you dated  June 5, 2017 (copy enclosed) advising that we would be reversing the provisional credit provided. Your account was debited $[redacted] on June 13, 2017. Then on June 16, 2017, with the assistance of a branch representative, the ATM ID was provided to our Fraud Assistance Center, and your account received a final credit of $[redacted] on this day (statement copy enclosed). Mr. [redacted], we understand that we did not meet your expectations in this matter and regret any inconvenience caused. Should you have any questions regarding this claim, please call our Fraud Assistance Center at [redacted] A representative will be glad to speak with you. Sincerely Kathy B[redacted]

Dear [redacted]We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding overdraft fees assessed to the above referenced
account. I appreciate the opportunity to respond.Our records show that three items from [redacted] posted to your
account against an unavailable balance...

between July 23 and July 28, 2015. These
items were for $8.00 on July 23, $6.95 on July 27, and $1.99 on July 28, 2015.
While a $36.00 overdraft fee was assessed for each of the first two items, no
fee was assessed for the last transactions because it was under $5.00. Although
we do not show that [redacted] credited there items to your account, we have
refunded $72.00 in overdraft fess as a courtesy.If you would like for us to set up a fraud claim for you
regarding the [redacted] transactions please call our Fraud Assistance Center at
[redacted]. They will research the disputed transaction and respond to you with
their findings.[redacted], I hope the information provided is helpful to you.
Should you have any questions or concerns, please feel free to contact us via
your Online Banking Profile. Call us at [redacted] or visit any SunTrust branch.
Our representatives will be glad to assist you.  Sincerely,[redacted]

Re: Select Checking Account ending in [redacted] Revdex.com (Revdex.com) Case 11079125 Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the reward for Sun Trust's 2015 Checking Offer. I appreciate the opportunity...

to respond. SunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situation. For that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placed. We learn how and where we can improve from clients like you, taking the time to share your experiences. Our records reflect that your above referenced account was enrolled for the offer on August 22, 2015. I understand you were advised because the offer was limited to one per household; you did not receive the reward . I had your concerns reviewed again and was informed that as disclosed in the Terms and Conditions (copy enclosed}, the offer is limited to one per household. Therefore, because the reward was paid to Ms. [redacted], you will not receive the reward. Mr. [redacted], although this may not be the answer you expected, I hope that the information provided is helpful to you. Should yo_u have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you. Sincerely, Diane E[redacted] Assistant Vice President Client Advocacy Office

Re: Revdex.com complaint [redacted]We have responded to [redacted] by telephone and all issues were resolved:As he requested, we reset his minimum monthly payment amount to $66.00.Late fees were refunded.We reset and activated his Online Banking Profile.

Thank you for sending the authorization for release if
information. SunTrust responded to our client by telephone.In our conversation with the client we discussed the
following:The client opened his account on July 20, 2015 and SunTrust
closed his account on July 21, 2015. During the review...

process a business
decision to close this account.We suggested he contact the Early Warning System (EWS) at
[redacted] for additional information. The client told us he had already done
so and was not satisfied with their response.We apologized and told him that we will not be able to open
an account for him at this time.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached the correspondence sent to SunTrust. I received fax confirmation that it was received. I will also be mailing the documents today.Please reply and confirm you received this email.Thank you in advance.
Regards,
[redacted]

We have received and reviewed your correspondence forwarded
to us from the Revdex.com regarding unauthorized recurring debits and the monthly
maintenance fee for your above referenced account.  We understand that we did not meet your expectations
in this situation and apologize for any...

inconvenience caused. I appreciate the opportunity
to provide you with a summary of what happened.Our records show you contacted us on May 29, 2015 to dispute
three unauthorized debits from [redacted] ([redacted]) each in the amount of
$39.75, totaling $119.25 that posted to your account on February 27, April 22,
and May 26, 2015. You also inquired about the monthly maintenance fees of $17.00
each for February through May 2015, totaling $68.00.We opened a fraud claim, Case [redacted], for the [redacted]
transactions and explained that you must notify us within 60 days from the
statement on which the problem or error appeared. This is explained on pages 42
and 43 of your Rules and Regulations for Deposit Accounts ([redacted]) and on our
website [redacted]. On June 1, 2015 we posted three credits each of $39.75
totaling $119.25 to your account and refunded two monthly maintenance fees totaling
$34.00 ([redacted])On June 23, 2015 you contacted us because you through the
account was closed; however, it was overdrawn. As of June 12, 2015, the account
balance was $3.09. On June 16, 2015, a $17.00 monthly maintenance fee was
assessed, bringing the account balance to negative 413.91. When you spoke with
our representative, she advised you that she would refund 413.91 to the account
to bring it to a zero balance and close the account. You will received a
closing statement reflecting the zero account balance.[redacted], we hope the information provided is helpful to
you, We wish you well in your future financial endeavors.

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The facts presented are not accurate because I did contact the bank more than once but got no where so I made sure I contacted the bank where I could make a screen print that could prove my attempts to address the unauthorized ACH charges but to no avail. Furthermore, I only opened the account so I could acquire an automatic deposit and the branch ([redacted]) assured me that [redacted] did automatic deposits (payroll) and that SunTrust would NOT charge me any monthly service fees. Unfortunately, SunTrust was not accurate...[redacted] did not do payroll auto deposits for all employees. So, I went to close my account and the Bank told me I could NOT close the account due to negative balance whereupon I inquired how? It was then that I was informed that unauthorized charges had hit my account...and I told SunTrust they were not authorized and they continued to allow additional unauthorized charges and added additional overdraft fees and would still not close my account so they could add these additonal overdraft fees and unauthorized charges. SunTrust was certainly NOT following best business practices.Once again, SunTrust needs to reverse these charges and remove their negative reporting they place against me on the credit file in question. I will contact the department suggested by Diane E[redacted] and make another attempt to resolve this issue,  but this complaint needs remain active until SunTrust actually fixes the problem, NOT just because they make a response that merely makes more attempts to stall and/or sweep the issue under the carpet.Sincerest Regards,
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10605659, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[SunTrust Showed a credit to my account in the amount of $600.00 before the cheque cleared, this is not a courtesy I requested. When I saw the credit to my account I assumed the cheque cleared and wrote cheques totaling $403.00. Once the cheque did not clear they closed my account and sent me the attached asking that I pay 439.18. I did some investigation as noone from their customer service was able to explained what happened. On May 18th, I mailed a cheque with the attached document for the amount of $439.18. It is not right for SunTrust to demand $567.00, they made the error and need to accept some responsibility. Also once the account is closed I have no access why am I being charged additional this is robbery.
Regards,
[redacted]

Dear [redacted]We have received your correspondence regarding the above
referenced case. However, you did not included a signed authorization form from
[redacted]. Therefore, we are unable to provide you with a copy of our response
to [redacted] dated July 7, 2016. Upon receipt of the signed...

authorization form,
we will gladly share a copy of our response with your office.[redacted], if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at [redacted], Monday
through Friday from 8am to 6pm ET.Sincerely [redacted]

We have received and reviewed your
correspondence forwarded to us from the Revdex.comregarding overdraft fees assessed on
your above referenced account. I appreciate theopportunity to respond.Our records indicate your account has
become overdrawn numerous times sinceJanuary 2015 ([redacted]...

[redacted]). Based on our review,fees assessed to your account are
accurate according to our Fee Schedule providedat account opening (copy [redacted]). As a
courtesy, on July 27, 2015, I have refunded$396 in fees that will be reflected on
your next statement.Regarding our posting order, detailed
information can be found on pages 16 and 17([redacted]) under Checks and Debits in
our Rules and Regulations For DepositAccounts and on our website
suntrust.com (see About Us--+Fee Schedules--+DepositAccount Disclosures), you agree that we
may credit items to and debit items from yourAccount by either posting such items
from largest to smallest dollar amount or byusing any other methods and order of
posting which we choose in our sole, unilateralabsolute discretion. Items are posted
from largest to smallest during processing on thesame day.Concerning debit card transactions, once
a debit transaction is authorized, a hold isplaced on the client's account reducing
the available balance. Funds on hold forpending debit card transactions cannot
be used for other purposes even though thetransaction has not posted against the account.Generally, it can take between two to
five business days for debit card transactions tobe presented for payment and permanently
post to the account. For this reason,clients must maintain accurate account
records noting all authorized debittransactions, including pending and
credits to determine their available balances. Detailed information concerning
this matter 1s included on pages 17 and 18 of ourRules and Regulations
for Deposit Acoounts ([redacted]}
and on our website.Ms. [redacted], we hope the information
provided is helpful to you. If you have anyquestions or ooncerns regarding your
account, please do not hesitate to contact us viayour Online Banking Profile, call us at
800.SUNTRUST (800.786.8787) or visit anySunTrust branch. Our representatives
will be glad to help you. Thank you for bankingwith SunTrust.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]