4Seating.com

Hello- I have been in contact with the customer by phone and we are working together for resolutionI sent the customer an email that recaps our conversationPlease find that email listed below: Hello ***, Thank you for taking my callIt was a pleasure speaking with youAs a recap of our conversation, The Barcalounger Sofa that you purchased on order [redacted] is on backorderWe sincerely apologize for the delays from the manufacturerI can confirm that the sofa is enroute to the Port of Los Angeles aboard the Maersk Exeter and is scheduled to arrive at the port on October 19, Once it arrives at the Port, it can take as much as to days for offloading and customs processingAfter processing it will be sent to our warehouse and we will promptly get it shipped out to youI will make sure that it is sent accelerated shippingAccelerated shipping will take approximately to days versus the usual to business daysI will be watching your order and keep you posted all the way through the delivery of your sofaIf for some reason you do not receive the sofa- we will accept the return of the chairs you currently have received with no shipping or restocking feesA full refund would be issued back to you once the chairs are picked up and enroute back to usIn addition I will be responding to the Revdex.com to advise them that we are currently working together to resolve the issuesIf you have any questions, please feel free to reach out to meHave a wonderful day [redacted] ***Customer Service / Sales Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis offer statement from 4Seating.com is very vaguePlus, there was no “mutual reasonable option's”There was one option from them and that was to accept a $credit and close the deal I have their product that is falling apart and documented as such There is no detail to their current offer and is completely opened endedFor their “resolution is to pick up the chairs” to work I would need them to accept the chairs at my house and remove them from my house just the same way I received them from 4seating.comPlus 100% refund of all monies paid to 4seating.com I paid extra not to have to deal with shipping and damage issues and here I am dealing with suchPlus the incomplete and missing items is very frustrating The issues that currently remain unresolved for over months are as follows: #The order is incompleteWe received wrong items and incomplete items #The order was received damaged as noted by their representatives and by us on delivery day #The product is not what is described on their web site Acting on the first items above, 4seating.com gladly took my money but has not provided all the goods I paid for, plus has not resolved damaged product Item #is an interpretation and or misrepresentation issue and will be resolved with other means if need be I am growing very tired of this issue that’s has gone on now for over months4seating.com has not even tried to resolve their incomplete order let alone their damaged orderIf they would have at least addressed items #and #above in a timely matter then I would have reason to believe they are trying to resolve their issues and are sincere However, it seems they are doing anything and everything to drag this out and not live up to their obligation As of date I now have logged billable hours on this Regards, [redacted]

We are currently working with customer to resolve the issues in a mutually satisfactory mannerThank you,

Seat manufacturer received parts needed to repair on Tuesday, 7/from overseas Customer has been provided with tracking information We will reach out to customer and will continue to monitor the progress to ensure issue is mutually resolved

Our customer care representative will contact Mr [redacted] and present options available to come to a mutually satisfactory resolution4Seating.com continuously strives to provide superior customer service and exceptional quality products We sincerely apologize for the inconvenience our customer encountered with the order Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although I did finally receive new seat backs after months of waitingI am just not happy with this product as stated earlierIt is poor quality and I would like a refund and product picked upI will accept a refund amount of $ Regards, [redacted] ***

Regrettably the original quote expired

We apologize for the inconvenience the customer has encounteredCustomer was contacted to attempt to resolve the reported issue with the productWe are awaiting on customer's call to settle the dispute

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a blatant fabrication of the entire truthWhen I PAID for the order on December 11th, I can provide a paid full invoice, I was told that the latest this order would be received would be the first week of JanuaryON THE INVOICE IT SAYS IT WILL SHIP ON I would of never, ever agreed to a ship date of FebruaryI surely wouldn't of paid in full for the products until they at minimum, shippedI have been lied to by this company on numerous occasionsI have asked ***, five times to have his manager contact me and I my requests go ignoredThe lack of this response below shows how pathetic their customer service isThey give a boiler plate response and could care less of the stress and time they have taken away from my family Regards, [redacted]

It was discussed with customer on Monday, February 1, that the order would ship and received this week4Seating.com continuously strives to provide superior customer service, we sincerely apologize for the confusion and if at any point felt deceived or dissatisfied with our service Our intentions are never meant to escalate to this point as we proudly stand behind our service and products Thank you,

Customer was issued full refund on Monday, December 7, and was emailed with confirmation Thank you,

We apologize customer continues to be dissatisfied with the product purchased, the company has made every reasonable attempt to rectify the reported issuesThe chairs purchased are fully functional, problem reported is a manufacturing defect; we scheduled a technician to repair the initial inlay issue and in the process customer discovered there were other problems with the inlays in other chairsOur customer service representative and customer service manager have had ongoing communication with customer with the attempt to mutually resolve the manufacturing issuesIt is the company's policy to attempt to repair the product to mitigate further return fees

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ The Seller only offers to repair the Chairs even though that repair would not occur until after more than months of delays The seller continues to flip flop their explanation to whether the defect that affects all chairs in this order can be attributed to a manufacturer's defect or Shipping damage In either case, the defect was initially reported on the day of delivery It was requested by the Buyer that the chairs be returned and replaced The Seller refused and preferred to repair even though it was the right of the Buyer to make the immediate return That repair took 6+ weeks to process in part due to lack of available replacement parts Once all those parts finally became available, repair by a third party company (of the seller's choosing) was not available until early January At that time (8+ weeks), The seller chose to now cancel the previously scheduled appointment without the knowledge or consent of the Buyer This caused the Buyer to miss work for an appointment that never came Later when pressed for an explanation, the Seller revealed that they were now unwilling to risk the possibility the repair person may require visits to complete the work with a second set of repair parts in transit Ultimately the parts did arrive in time and the repair would have only required the single visit yet the previously undiscussed internal policy saved the Seller money at the expense and inconvenience of the Buyer The Makeup Repair date was scheduled weeks later At that time, the repair was only completed on chair as the Seller had for some inexplicable reason only authorized repair to a single chair The 3rd Party repair person would have to return for a second time which is exactly what the Seller was trying to avoid the first time they cancelled the repair This would also now require the Buyer to take off a 3rd Day from work to accommodate the final repair (some 11+ weeks out from the initial purchase)As you can see, through the Seller's direct action ( or lack thereof), the repairs have not been accomplished in a timely or reasonable manner The seller has refuses to accept any responsibility for this situation instead suggesting that the situation is of the Buyer's doing or perhaps from Buyer's remorse When framing the situation in this manner, the buyer seeks to force the Seller into either a repair that they have not yet been able to accomplish or a return In the case of the return, the Buyer will try to exact shipping charges (both ways) and a 30% restocking fee This would account for a loss of more that 2/for the Buyer with the Seller still being able to complete the repairs and resell the merchandise The Buyer also is trying to enforce a provision that requires all merchandise to be returned in their original cartons (with may have been possible if the return had been allowed to be processed when requested at the time of delivery)Without it, the Buyer in unwilling to accept a return or if they ultimately do, require the Buyer to foot the expense Without any reasonable offer to resolve this situation, the buyer maintains that the only fair and equitable resolution is for the Buyer to have the Chairs created and returned to them with the Full amount due back to the customer upon receipt.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The first chair I ordered was supposed to ship in hours they called and said they were out of stock I upgraded to a more expensive chair that was in stock supposedly shipped It did notWe called three different times and they were supposed to get back to us with the tracking umber All of a sudden days later they were out of stock, no phone call email to let us know this Customer service was not helpful at all once they had the money out of my account Do not buy from this company

Customer's order was delivered to residence on Friday, February 5; credit for In-Home Delivery service is in process We extend our most sincere apology to Mr [redacted] for the inconveniences he encountered with the transaction, we are confident he will be happy with the quality of the productThank you,

Please be advised that the customer's order is scheduled to ship on July 19, The 4Seating.com team continuously strives to provide superior customer service and exceptional quality products, we sincerely apologize for any inconveniences the delay may havecaused to our customerThank you

We are currently working with customer to resolve the issue in a mutually satisfactory manner In an effort to restore the customer's faith, we've extended a refund above the requested amount We continuously strive to provide superior customer service and high quality products to our customers, we sincerely apologize for the customer's dissatisfaction with his order

It was discussed with customer on Monday, February 1, that the order would ship and received this week.4Seating.com continuously strives to provide superior customer service, we sincerely apologize for the confusion and if at any point felt deceived or dissatisfied with our serviceOur intentions are never meant to escalate to this point as we proudly stand behind our service and products Thank you,

We sincerely apologize we were unable to fill the customer's orderCustomer's credit card will be issued a full refund.4Seating.com continuously strives to provide superior customer service and exceptional quality products. Thank you