4Seating.com

I placed an online order for a 'ships in hours' item After a week or so, I receive a call that indicated that my order was actually not in stock and wouldn't be available until August Bad business, but with the discounts and the fact that I was not in a pressing need, I called back to tell them to move ahead I called and spoke with a sales guy who was clearly eating lunch while I was talking to him As annoying as this was I pressed on and he took my contact information and promised someone would call No calls Fast forward, the end of August and I'm expecting that my order would be filled I called and they said that my order was cancelled because I didn't respond to an email sent (which was sent to the wrong address even though my order confirmation and invoice were received at my email address) and phone calls which never happened (it's a cell phone stupid, you don't miss calls or voicemail anymore) Needless to say the website notes that chairs I ordered were in stock for hour processing but the salesman said they were not in stock - but they had a great special going on for something elseNice try but I'm not falling for the upsell and dishonest website maneuvers

We are currently working with customer to resolve the issues in a mutually satisfactory manner.Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This offer statement from 4Seating.com is very vaguePlus, there was no “mutual reasonable option's”There was one option from them and that was to accept a $credit and close the deal
I have their product that is falling apart and documented as such
There is no detail to their current offer and is completely opened endedFor their “resolution is to pick up the chairs” to work I would need them to accept the chairs at my house and remove them from my house just the same way I received them from 4seating.comPlus 100% refund of all monies paid to 4seating.com. I paid extra not to have to deal with shipping and damage issues and here I am dealing with suchPlus the incomplete and missing items is very frustrating
The issues that currently remain unresolved for over months are as follows:
#The order is incompleteWe received wrong items and incomplete items
#The order was received damaged as noted by their representatives and by us on delivery day
#The product is not what is described on their web site
Acting on the first items above, 4seating.com gladly took my money but has not provided all the goods I paid for, plus has not resolved damaged product
Item #is an interpretation and or misrepresentation issue and will be resolved with other means if need be
I am growing very tired of this issue that’s has gone on now for over months4seating.com has not even tried to resolve their incomplete order let alone their damaged orderIf they would have at least addressed items #and #above in a timely matter then I would have reason to believe they are trying to resolve their issues and are sincere
However, it seems they are doing anything and everything to drag this out and not live up to their obligation
As of date I now have logged billable hours on this
Regards,
*** *** ***

Missed original shipping dateTook almost a month longer than planned to get ideaCouch is very uncomfortablePump in mattress in the couch has never workedOver months of working with them to get a replacement part without any resultsWill not use this company again

Customer's order shipped complete on Wednesday, March 2, tracking information was emailed In addition customer was provided with complimentary extended warranty.We sincerely apologize for the inconvenience our customer encountered with the order 4Seating.com continuously strives to
provide superior customer service and exceptional quality products Thank you,

I had a wonderful transaction with this companyThe salesperson did a great job explaining the product and I was very happy with chairs when I receiving them!! I highly recommend this companyThanks again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received the product as of 7/25/
Regards,
*** ***

Customer was issued full refund on Monday, December 7, and was emailed with confirmation. Thank you,

Customer's order shipped complete on Wednesday, March 2, tracking information was emailed In addition customer was provided with complimentary extended warrantyWe sincerely apologize for the inconvenience our customer encountered with the order
4Seating.com continuously strives to provide superior customer service and exceptional quality products
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was promised by *** to have free upgrades of tablet holders and wine holdersNeither were with the order
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I accept the response, and the purchase has been deliveredThere was a flaw / missing area of leather on the chairInstead of replacement they are sending a leather repair kit which will not solve this problemHowever I am exhausted in my efforts with this company and plan no further actionIn addition the customer service representative I spoke with offered free accessories for the trouble before the chairs were deliveredI never received themAnd after calling the same representative stated he never offered the accessories, and certainly not (although he did)He sent two instead which I am waiting to receive.Again I am accepting the response only because I got the product, and have no other recourse that is worth my time or effortI would never buy from this company again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, contingent upon my acceptance and approval of the products in question, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The manager offered me an insult basically He was extremely rude and unwilling to make this right and still is acting the same The discount on the chair that he offered me was if I drove from Cleveland, OH to CA to pick up the chair in person The chair sells for $and he offered it for $if I picked it up That was insult to me and the way he said it in our conversation it was meant to insult me As for the discount in shipping, 4seating offers FREE SHIPPING on or more chairs and no where on their site did I find that He offered to ship the chair at $instead of $ Again an insult!!! At no point in our conversation did he ever offer to make amends for charging me an additional $for power recline feature that when I called back was being offered for free And finally, as of today, March 3, 4seating.com boasts on their home page that they are an accredited member of the Revdex.com which is untrue for obvious reasons If 4seating is sincerely interested in correcting this issue with me they should either refund the money I paid for the power recline or ship me one end chair with only one arm to make up the difference in the money I am out
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received the product as of 7/25/
Regards,
*** ***

***, We have gone above and beyond the expectations to satisfy this customer to no availIt has drawn an inordinate amount of the staff’s time and resources. At 4Seating.com, our goal is to ensure the customer is completely satisfied with the service they received and product purchased, unfortunately this is a customer that can’t or won’t be satisfied regardless of our efforts collectively. I trust this response is final and will suffice to restore our grade, especially since we just renewed membership and started with a clean slate Response: That repair took 6+ weeks to process in part due to lack of available replacement parts. Once all those parts finally became available, repair by a third party company (of the seller's choosing) was not available until early January Response: Customer was informed that the wooden inlays needed to be ordered from the overseas manufacturer; once parts were in, customer noticed more cracked inlays. At that point customer was informed that initial service call would need to be cancelled until the additional inlays were received due to replacement set being shipped out to customer with in one (1) week and thereby installing all cracked inlays at once to not inconvenience customer further. At that point customer spoke with 4Seating Customer Service manager about returning the chairs, customer was informed that all replacement parts had been shipped to customer to repair process. Customer did not confirm desire to continue the repair process, therefore work order with technician was not updated to continue with the repair of all parts.Customer initiated the repair directly with the technician without informing 4Seating he was moving forward with repair, therefore technical had only the initial work order for first reported inlays issue. day exchange policy: 4Seating.com’s Exchange Policy is customer is responsible for shipping both way on original order and avoids the 30% restocking fee by purchasing a set of the same or higher value. Additional Comments:4Seating.com received notification of dispute filed, credit card company issued full refund ($3192.00), in addition customer has possession of the chairs4Seating.com has reached out to customer to come to a mutual resolution, as of the date of this response calls have not been returned and the debt remains unpaid. 4Seating.com’s Exchange Policy is customer is responsible for shipping both way on original order and avoids the 30% restocking fee by purchasing a set of the same or higher value. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ The Seller only offers to repair the Chairs even though that repair would not occur until after more than months of delays The seller continues to flip flop their explanation to whether the defect that affects all chairs in this order can be attributed to a manufacturer's defect or Shipping damage In either case, the defect was initially reported on the day of delivery It was requested by the Buyer that the chairs be returned and replaced The Seller refused and preferred to repair even though it was the right of the Buyer to make the immediate return That repair took 6+ weeks to process in part due to lack of available replacement parts Once all those parts finally became available, repair by a third party company (of the seller's choosing) was not available until early January At that time (8+ weeks), The seller chose to now cancel the previously scheduled appointment without the knowledge or consent of the Buyer. This caused the Buyer to miss work for an appointment that never came Later when pressed for an explanation, the Seller revealed that they were now unwilling to risk the possibility the repair person may require visits to complete the work with a second set of repair parts in transit Ultimately the parts did arrive in time and the repair would have only required the single visit yet the previously undiscussed internal policy saved the Seller money at the expense and inconvenience of the Buyer The Makeup Repair date was scheduled weeks later At that time, the repair was only completed on chair as the Seller had for some inexplicable reason only authorized repair to a single chair The 3rd Party repair person would have to return for a second time which is exactly what the Seller was trying to avoid the first time they cancelled the repair This would also now require the Buyer to take off a 3rd Day from work to accommodate the final repair (some 11+ weeks out from the initial purchase).As you can see, through the Seller's direct action ( or lack thereof), the repairs have not been accomplished in a timely or reasonable manner The seller has refuses to accept any responsibility for this situation instead suggesting that the situation is of the Buyer's doing or perhaps from Buyer's remorse When framing the situation in this manner, the buyer seeks to force the Seller into either a repair that they have not yet been able to accomplish or a return In the case of the return, the Buyer will try to exact shipping charges (both ways) and a 30% restocking fee This would account for a loss of more that 2/for the Buyer with the Seller still being able to complete the repairs and resell the merchandise The Buyer also is trying to enforce a provision that requires all merchandise to be returned in their original cartons (with may have been possible if the return had been allowed to be processed when requested at the time of delivery)Without it, the Buyer in unwilling to accept a return or if they ultimately do, require the Buyer to foot the expense Without any reasonable offer to resolve this situation, the buyer maintains that the only fair and equitable resolution is for the Buyer to have the Chairs created and returned to them with the Full amount due back to the customer upon receipt.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I accept the response, and the purchase has been deliveredThere was a flaw / missing area of leather on the chairInstead of replacement they are sending a leather repair kit which will not solve this problemHowever I am exhausted in my efforts with this company and plan no further actionIn addition the customer service representative I spoke with offered free accessories for the trouble before the chairs were deliveredI never received themAnd after calling the same representative stated he never offered the accessories, and certainly not (although he did)He sent two instead which I am waiting to receiveAgain I am accepting the response only because I got the product, and have no other recourse that is worth my time or effortI would never buy from this company again
Regards,
*** ***