4Seating.com

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello ***,
Thanks for the call today, it was nice to talk with you!I do appreciate doing business on the phone as sometimes it’s just the best way to understand
I promised this email to you and a short description of what has been going onI think now we are entering our 3rd month of trying to get this resolved and the last time we heard from anyone on your side was at the end of October and now we are weeks into NovemberWe had to contact American Express and Revdex.com to get a response again from your company
I also don’t want to waste your time or mine any more than necessary, so to the point:
My wife will save a dime anywhere she finds one and probably has all the dimes she has ever savedHowever, she is very quality focused and does great figuring out how to save a dime and get the quality she is looking forShe is also the purchasing agent for our automation business, so she spends her day looking over products every day, it’s just her job to analyze everythingGood or bad she reads what companies say about their products and I guess this is how we got to where we are today
Reading your web site description of the product made it sound like an exceptional value for the seats, the leather quality described was very clear and a no brainer, she purchased the seats with the “white glove” delivery
Upon delivery there were issues with incomplete products, defects, leather and workmanshipJust not the product describe on your web site we orderedWhile this could be a fluke, it is easy to see your company never inspected the seats before shipping them to us They were passed thru from the manufacture to us, unchecked
We live in Arizona in the high desert ranch lands and leather is part of life here, while we are not experts, we are not uneducated about it eitherFor the most part, anything that can be made with leather we have it with leatherI am realistically sure we can pick out leather qualityThe seats we got are without question, poor to very poor leather quality and are not as describe on your web site
Also, as we talked on the phone I told you how the leather was tearing over the corners where it was secured to the frame of the chair, splitting on various other areas, plus other flaws
We have documented everything, some of it is attached in this emailWe don’t really see any resolution other than for you to pick up your chairs, we would be happy to buy a higher quality product but I am sure that would not be cost effective for you, however we are all ears to any solutions and want to resolve this ASAP
Feel free to contact me anytime for more information
Attached is the email chain with ***
Respectfully,
-*** ***
***
Regards,*** ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The manager offered me an insult basically He was extremely rude and unwilling to make this right and still is acting the same The discount on the chair that he offered me was if I drove from Cleveland, OH to CA to pick up the chair in person The chair sells for $and he offered it for $if I picked it up That was insult to me and the way he said it in our conversation it was meant to insult me As for the discount in shipping, 4seating offers FREE SHIPPING on or more chairs and no where on their site did I find that He offered to ship the chair at $instead of $ Again an insult!!! At no point in our conversation did he ever offer to make amends for charging me an additional $for power recline feature that when I called back was being offered for free And finally, as of today, March 3, 4seating.com boasts on their home page that they are an accredited member of the Revdex.com which is untrue for obvious reasons If 4seating is sincerely interested in correcting this issue with me they should either refund the money I paid for the power recline or ship me one end chair with only one arm to make up the difference in the money I am out
Regards,*** ***

This was an isolated incidentThe company's E-Commerce Director reached out to the customer to personalty apologize for the unfortunate incident The company is taking the required steps to ensure this matter does not happen again
Thank
you

Please be advised that the customer's order is scheduled to ship on July 19,
The 4Seating.com team continuously strives to provide superior customer service and exceptional quality products, we sincerely apologize for any inconveniences the delay may
havecaused to our customer
Thank you

Problem: I purchased products from this company on 12/with a delivery date of the first week in JanuaryI have contacted the business multiple times and
they have never provided any information about the orderThey often times say they'll call back and they never doI finally spoke to a manager who then realized the original person took the wrong orderHe then fixed my order and guaranteed that the order would ship the next dayThat was over weeks agoI scheduled an appointment for the item to be delivered todayI was forced to take time off work because the shipping company refused to schedule a time before noonTherefore I am here off of work, losing money and vacation time for nothingWhen they called to reschedule they stated that they'll try to deliver Friday afternoon but there are no guaranteesI purchased and paid for this item almost two months agoIt was to be delivered to my home the first week of JanuaryThis is unacceptable and this should reflect poorly on this companyI believe it is the Revdex.com responsibility to investigate as well as to cite this against this companyConsumers should be warned about doing business with this companyI will never use them again and will tell people about this horrific experience
Desired Outcome: I want the order I paid for over weeks ago! ABSURD

The company incurred additional expenses in an attempt to satisfy the customer; at this point we have exhausted all options to come to a mutual resolution
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No refund has been issued to me. The person handling this complaint has called me at least a dozen times, thus taking more time out of my day. First he said that he could issue me a 400$ refund, then called back to tell me he could not approve it. Now he is telling me that he will only issue a refund if I remove the complaint. First of all it has been nothing but a hassle dealing with this company just to get the correct merchandise I purchased. Trying to find a resolution to this problem has been 10 times worse. If I could not even trust the company to send me the right products, how can I take their word that any refund will be issued. It really seems to me that their main concern is saving face rather than really making up for the mistakes they made. They continue to disappoint me with their lack of ethics and dishonesty. This just further validates my complaint. 
Regards,
[redacted]

Seat manufacturer received parts needed to repair on Tuesday, 7/28 from overseas.  Customer has been provided with tracking information. We will reach out to customer and will continue to monitor the progress to ensure issue is mutually resolved.

I ordered seats and paid the 20% extra to get them faster. The seats came in but didn't receive the correct bases for my RV. We only had a two weeks before we left on our trip so I had to rebuild the bases because they said that was the only base for my RV we were leaving on a trip and said they would credit me for having to rebuild them. After the seats were installed we found out the motor in one the seats were bad so they sent me a new one. Ones they were installed and got the motor in we found out that the massage and heater didn't work. The wires came out of the back of one of the seat because they weren't installed properly The wire was never plugged in inside the seat back they just came out and would have to send back to do the repair. We had to leave the seats in because we were leaving on our trip and didn't have the time to have repaired before we left. When we returned I called to get a check for the credit and send the seat back for repairs. I was told that they would only do one. Send me a check and not warranty the seats or repair the seat and no check. I have been calling and emailing a manager but no reply at all. So now I'm stuck with a defective seat and no check. I will never buy seats or recommend this company for anything. They are a RIP-OFF. I give them a F They just don't care about there customers or they would have done what they told me they would do.

Please accept our apologies for the inconvenience this matter has caused the customer. The chairs purchased are fully functional, problem reported is a manufacturing defect; we scheduled a technician to repair the initial inlay issue and in the process customer discovered there were other problems...

with the inlays in other chairs. Our customer service representative and customer service manager have had ongoing communication with customer with the attempt to mutually resolve the manufacturing issues. It is the company's policy to attempt to repair the product to mitigate further return fees.

We are currently working with customer to resolve the issues in a mutually satisfactory manner.
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a blatant fabrication of the entire truth. When I PAID for the order on December 11th, I can provide a paid full invoice, I was told that the latest this order would be received would be the first week of January. ON THE INVOICE IT SAYS IT WILL SHIP ON 1.7 I would of never, ever agreed to a ship date of February. I surely wouldn't of paid in full for the products until they at minimum, shipped. I have been lied to by this company on numerous occasions. I have asked [redacted], five times to have his manager contact me and I my requests go ignored. The lack of this response below shows how pathetic their customer service is. They give a boiler plate response and could care less of the stress and time they have taken away from my family.
Regards,
[redacted]

Hello- I have been in contact with the customer by phone and we are working together for resolution. I sent the customer an email that recaps our conversation. Please find that email listed below: Hello [redacted], Thank you for taking my call. It was a pleasure speaking with you. As a...

recap of our conversation, The Barcalounger Sofa that you purchased on order [redacted] is on backorder. We sincerely apologize for the delays from the manufacturer. I can confirm that the sofa is enroute to the Port of Los Angeles aboard the Maersk Exeter and is scheduled to arrive at the port on October 19, 2017. Once it arrives at the Port, it can take as much as 7 to 10 days for offloading and customs processing. After processing it will be sent to our warehouse and we will promptly get it shipped out to you. I will make sure that it is sent accelerated shipping. Accelerated shipping will take approximately 3 to 5 days versus the usual 7 to 10 business days. I will be watching your order and keep you posted all the way through the delivery of your sofa. If for some reason you do not receive the sofa- we will accept the return of the 2 chairs you currently have received with no shipping or restocking fees. A full refund would be issued back to you once the chairs are picked up and enroute back to us. In addition I will be responding to the Revdex.com to advise them that we are currently working together to resolve the issues. If you have any questions, please feel free to reach out to me. Have a wonderful day. [redacted]Customer Service / Sales Manager

We apologize for the inconvenience the customer has encountered. Customer was contacted to attempt to resolve the reported issue with the product. We are awaiting on customer's call to settle the dispute.

Our customer care representative will contact Mr. [redacted] and present options available to come to a mutually satisfactory resolution.
4Seating.com continuously strives to provide superior customer service and exceptional quality products.  We sincerely apologize for the...

inconvenience our customer encountered with the order.  
Thank you.

It was discussed with customer on Monday, February 1, that the order would ship and received this week.4Seating.com continuously strives to provide  superior customer service, we sincerely apologize for the confusion and if at any point felt deceived or dissatisfied with our service. Our intentions are never meant to escalate to this point as we proudly stand behind our service and products.   Thank you,

Customer was given the option to purchase an additional chair at the current discounted price and was offered a discount on the standard shipping fee which applies to orders of single seat purchase. Customer rejected the offer.

The company's standard cancellation charge for custom built orders was waived and customer was issued full credit, $434.24 on February 26, 2015.

The customer took delivery of product before the promotion was offered, company would have honored the promotion had the order been in transit. The company does not have a guarantee to match future promotions.

Regrettably the original quote expired.