651Carpets, Inc.

We are sorry for any confusion that happened, but this "issue" has been fully resolved with the customer... There was a mix-up with the product that the customer ordered vs. what the customer wanted, but Justin worked with the customer to resolve it.  The desired product was installed fully to...

the satisfaction of the customer.  We would hope that this complaint would not even be posted since there was never really any problem-

I am rejecting this response because:
Unfortunately, 651 Carpet is completely delusional!  They definitely misrepresented their quality of carpeting which is Bait and Switch. 651 Carpeting’s representative Robert [redacted] also did know that we had received numerous quotes for 58 ounce carpeting as we showed him the samples and quotes, which is why he said that their carpeting was “higher quality as it is 64 ounce carpeting for just a bit more money”.  With that information, we choose to go with the 651 Carpeting believing it was a much higher quality carpeting (i.e. 64 ounce).  We even argued the poor quality of the carpeting brought to the installation with 3 different people that morning stating this was not the quality of carpeting that was ordered!   Secondly, 651 Carpeting voided their own contract after leaving our house by physically altering their original documents without our permission in terms of changing the amount of carpeting and premium padding being provided for the set cost agreed to in the contract. In fact, we have 651 Carpeting’s physical documentation proving they altered their documents.  The contract stated we were purchasing 726 square feet of carpeting and premium padding along with the installation for a price of $2,904, but we received only 639 square feet of carpeting and premium padding that was installed for $2,904.  Subsequently, by 651 Carpeting changing the contract, they in turn profited by providing less product purchased per the original contract.   Yes, my wife did speak with their attorney [redacted] about reaching an acceptable settlement, which was to be $400 only after our attorney looked over the agreement.  However, it was made very clear to Mr. [redacted] that we would only sign a limited scope agreement which would only covered the different in cost of the carpeting and premium padding not provided for price paid.  Mr. [redacted] indicated that he understood this.  However, the release that was provided by Mr. [redacted] was a “general release” in which we would give up all other rights to any other claims (i.e., Bait and Switch lawsuit, Class Action Lawsuit, etc.), as well as it also indicated that we would be required to recant our statements to the Revdex.com and Attorney General, as well as anyone else we had spoken to regarding the case.  Unfortunately, this was unacceptable, so no agreement could be reached.    After further review of 651 Carpeting’s complaints through the Revdex.com and other reviews, this type of misrepresentation appears to be 651 Carpeting’s trend.  They lure people in by presenting a specific product style/quality/color, etc. and then switching it for a lesser quality/style/color, but then claiming ignorance.  I am also extremely confident that given the fact that they changed our contract without our knowledge with us learning of the changes by accident that they are probably changing numerous other contracts thus profiting in terms of product and money at the expense of their customers.  Subsequently, I have been in contact with the Attorney General, as well as sent off to them all documents and pictures to support our claim, which they were interested in.  I was also referred to the [redacted] Law Firm after review of all documents and pictures due to the concerns seen in the documents and pictures.  In fact, I have had a number of conversations with [redacted] since that time looking to see if this meets criteria for a Class Action lawsuit.  Additionally, I have been in contact with Professor [redacted] of the University of Minnesota Consumer Protection Clinic who has agreed to take the case after viewing the documents and pictures provided.    Subsequently, 651 Carpet could easily settle the $400 cost of the carpeting and premium padding that they did not provide to us that we purchased.  However, we will not give up our right to a future claim to a Class Action lawsuit for Bait and Switch due to the misrepresentation of their products.  It’s sad that a local company such as this tries to take advantage of their customers by promising a high quality product and a set quantity, but then providing a lesser quality product, altering their documents to profit from their customers, as well as not providing the agreed upon product for the cost paid.

I would like to share a very displeasing experience with this company. Well there hired hands. First we had 651carpet come out to our town home,very nice guy and he showed us some great carpet. and we decided on some for our living room. And decided on new floor for the kitchen. We picked a day and time 2 weeks out. I started to move all furniture out to garage 2 days pryer. the floor installer calls and says he can do it next day!?? Then calls back next day and says he doesn't have the material??? WTF?? Then the carpet installers call 1 day before install was supposed to be done and wants it change the time? I was furrious!! No I said we have a time limit and need this done today! The installer said thanks for being so understanding and hung up on me. I called the company and the sales man. He called right back and said he will change the installer and apologized. Whatever!! Installers came and it was done. Good buy. Then the floor installer comes on the day we had decided. He was supposed to come with other installers to move fridge and stove.. I had to do this because he was to out of shape to do so!!!! He began to install floor and I observed him after 30 minutes and he couldn't cut a 30 degree for the life of him??? he kept trying and it looked like a 5year old was cutting a paper doll. This guy is a mn and am going to call the company and complain. I might have to tell him to just leave and ill do it myself/. I am very sorry I picked this company and I hope they will reimburse us with some of our money. Please do not be like us and look for other places to do your carpet and or flooring. Thank you A very displeased customer!!

Initial Business Response /* (1000, 5, 2016/02/11) */
We take repair issues very seriously at our company and that is why we have done everything possible to remedy this situation. We have been in constant contact with the customer throughout the entire process. We had our Quality Control...

Supervisor out at the jobsite to address the installation issues, and it was determined that there were some imperfections in the installation so we would replace the entire installed floor at no charge. We were certainly sorry for any inconvenience this may have caused with having another crew come out, but we wanted the customer to have the job done correctly and to his satisfaction. The entire floor was redone and the customer was happy with the new product...
We then received another call about a "cracked tile" in the home. We had our Quality Control Supervisor go back out to look at the issue and take pictures (attached). He brought the information back to our office and it was determined that the hairline fracture in the tile was not any fault of the installers that 651 Carpets had out, but rather an improperly installed tile floor from a previous company/worker. This information was relayed to the customer, and he did not agree. While we try our hardest to make our customers happy, we cannot take responsibility for issues that were underlying before our work was started. As an attempt to intimidate us we were told numerous times that he was a police officer, and demanded we come out again to have another look at his issue, and we complied. Our Director of Operations and Owner met at the customer's home, and again looked at the cracked tile. The customer became heated and combative when it was again determined that the minor hairline crack in the tile was not created by our company. To help the customer out 651 Carpets offered to try to match the tile up to see if a repair could be made out of good faith. We were trying to calm the customer down and to show that we do care about our customers. The customer was not interested in letting the owner take a piece of tile to match up. With only a picture to go off of, the company still spent hours looking for a matching tile. Unfortunately, nothing could be found that would be an exact match (the product is 15 years old). The owner then spoke to the customer and let him know that any repair that might have been an option to help the customer out could not be done without a matching tile. After another discussion with the customer the owner gave him yet another offer to help with the issue... that again was never our fault. The customer was offered a credit to go towards the installation of a new floor. The customer agreed to this credit and then wanted to have no restrictions or terms on the credit. Our voucher was valid to help the customer with the "issue" that he was frustrated with and only for his new kitchen floor. Dates and terms on the voucher were nothing out of the ordinary, but the customer then refused the kind gesture of a credit voucher. We have gone above and beyond to satisfy this customer, but he is being very unreasonable and unruly. Again, we have made all repairs that were associated with his installation from 651 Carpets. The cracked tile has nothing to do with our company and the customer wanting a whole new floor is outrageous!
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me start out by saying whom ever wrote this response better check their facts... They stated they sent out their quality control supervisor (Brian I am assuming) and they fixed the issues with the floor at no charge... This is a mute point... The floor was improperly installed in the first place and a charge ever should have even been a thought. What they failed to include is the number of attempts I had to make and the arguments that took place over trying to get this installed properly to begin with. I am not disputing the fact that I am happy with the finished product. But they make it sound like this was flawless.... Customer not happy... floor replaced end of story... This was not the case by far.
Brian (Quality Control) did come back out and look at the tile. They are claiming Brian determine it was not their fault the crack was put into the tiles.... I would say they should have a talk with Brian and make sure he told them what he informed me over a recorded phone call. Brian stated the issue was theirs to fix and repair but Dave was not wanting to spend any more money because they were already out $9,000 on this job.
They claim the floor was improperly installed by the original installer.... But yet it took 15 years and a 651 contractor to hit it with a hammer and a crowbar to get it to crack.... They claim I attempted to intimidate them with the fact I was a police officer... Well again perhaps they should check their facts. In the great State of Minnesota the law allows for a one party consent so.... As per the audio recording, I was told I could not prove this damage was done. I informed them as a police officer for 17 years it has been my job to document things and I have a number of photos that I would be able to prove differently. Not once did I use that as an intimidation factor... I have not been in law enforcement for over two years..
They then claim I became combative???? Again someone should check their facts. As per my in home security system that records not only video but audio shows a different story. In fact you can clearly hear Brett raise his tone of voice and start barking out rules "number 1 you will not raise your voice at me" and so on and so forth to the point I told Brett and Dave to get outside as my wife, who works nights, was trying to sleep. There is when we step out on to the front entry way under another camera that records the remainder of the visit... Far different from what they are claiming.
They then go on to say that I was was offered a credit... I was.. but they say that I wanted no restrictions placed on this credit... Not only do I have the recorded phone call with Brett but I also have emails between Brett's legal counsel that are different from what they are claiming. I sent over an agreement because I knew if they did give me the credit there was nothing saying they could not revoke it after any short amount of time. I told Brett if he wanted anything different to let me know. Brett never said anything different and claimed he issued the credit.. Over the next two weeks I sent Brett emails asking for the signed agreement. Brett stated he thought we were good but would send the signed copy back. Again he never did. The last attempt I received a call for his attorney. Meditation took place and we eventually got to a place I agreed. As soon as I did Brett would change the agreed and add another stipulation.
It is clear in my mind and I feel I can prove beyond any reasonable doubt that Brett never intended to make good on his offer.
I will at this point again agree to the last offer :
Hi [redacted]:
This email will confirm our visit. If I am incorrect about any portion of our discussion, do promptly let me know. I told you that I am the attorney for 651 Carpets and that my client has agreed to provide you, personally, a nontransferable, $2,500 in store credit (for products 651 Carpets carries) for your current home's kitchen. The credit will expire and otherwise terminate if not redeemed within one year of today's date. While 651 Carpets disputes that it was responsible for the damage to the single tile at your home, it wants to its best to maintain your loyalty as a valued customer.

Do let me know if this accurately reflects our conversation.
I did agree to the above but then other stipulations were put into place in the attempt to get me to reject the offer... At this point if this offer through the better Revdex.com is rejected, due to the claims of intimidation and my "combative" nature I would feel more comfortable proving my case with my video, audio, photo, and email evidence to a Judge in a Court of Law where perjury and slander can be handled under penalty of the law...
Final Business Response /* (4000, 9, 2016/02/24) */
While we do appreciate the response from the customer, we still are unable to fulfill the request to replace the floor. As stated before, we do not feel that we are responsible for the damaged piece of tile. At this point, we have exhausted all options to satisfy the customer-

I had a very pleasant experience with 651 carpets.

I am rejecting this response because:Will came out on Monday. We paid the balance on Monday. The receipt is attached to an email the the Revdex.com representative. Yet, we continued to get harassing messages and calls from the company since Monday to pay our bill or else face a lien on our mortgage or be sent to collections. The company is awful with which to work and very threatening  Please make sure others know how abusive the company is towards customers after the get you to sign a contract. I can't believe they have a good Revdex.com rating.

Again, as stated in the previous response... We at 651 Carpets would never recommend installing the floor in the fashion that the customer requested ("loose lay").  At the time of the original installation we made this point to the customer and warned of the issues arising.  Our quality control manager has had numerous conversations with the customer explaining why we can't warranty the product/install, and we have given the customer an option to have the floor re-installed and secured for an incurred charge.  Unfortunately, we are unable to do anything other than come back to reinstall the product (if even possible after 15 months of use?) for a fee.

We at 651 Carpets have been in contact with the customer and have been unable to meet with her to make any needed repairs.  We have even had installers go to the address to see if there was anyone available since we have not been able to contact via phone or text as of late.  Our quality control manager has called and text the customer numerous times within the past few days as well to try and resolve this complaint.  Again, we would love to help the customer out... but we are unable to without any communication.

Initial Business Response /* (1000, 5, 2015/04/07) */
This is a totally inaccurate statement from the customer... The quality products that the customer chose at time of sale were professionally installed and signed off on. The customer had a complaint about the seams being visible in the carpet...

and we had the subcontracted installers out there as soon as possible to make any repairs that were needed. The customer then called weeks later to see if he could get a repair estimate from 651-Carpets for damage that was done by [redacted] while moving appliances. We created an invoice for the wanted repairs for damage that was not done by 651-Carpets in any way, and sent it to [redacted] for processing. We have confirmation from [redacted] that they will be submitting payment to the customer for the needed repairs. Then after an invoice had ben submitted and approved by [redacted] the customer wanted to switch the repair work order to reduce the price. This was very confusing, but we agreed to take some materials off the repair order that the customer said he already had. Again, we were trying to make the customer happy throughout this whole process. This is a totally new work order and nothing to do with the original install or materials. We have no idea why the customer is trying to throw our business "under the bus" when we are only trying to help make the repairs that someone else caused? We have all proper documentation from the customer including, signed purchase order, signed install checklist, job completion sign off, estimate for repairs, email communication from [redacted], etc. We hope this can resolved and discredited before we need to take further action. We are always frustrated to see any complaint, but especially when it is totally unwarranted-
Initial Consumer Rebuttal /* (3000, 7, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business is flat out lying. Not one persone from the business has been out tithe property to check the quality of the install, thy have only sent their sub-contractors. It's in the best interest of the sub-contractor to NOT make the repairs as they have to cover the costs. As for the carpet seams I was told by installers the seams would dissipate as the carpet "relaxed" after two weeks of waiting for the carpet to "relax it hadn't at that point my I callled 651 Carpets and made the request to have it re-examined. The sub-contractor came and said they could not do anything and the mill would agree. I asked for the mills contact to have them come look at it and they said they don't deal with that. After talking to both [redacted] and [redacted] their was no resolution just the statement that it is what it is. As for the tile that is being replaced they were charging the company that damaged 4sq ft of time for 17sq ft and only replacing 4 times. On top of that tjey were charging them for the tile and grout which I was supplying. This is not a good or even moral business practice. As for the "confusion" they wouldn't have any if they would take a proactive approach to their business. I will take this claim/complaint to the fullest possible to ensure it gets resolved in the correct manner. They claim to have the best warranty and stand behind their products and service I have yet to see either, rather seeing excuses and getting the run around. To be clear not one persone from 651 Carpets or "the carpet mill" have made an effort to reach out tosee this right, I have iniated all phone calls or emails. The calls have been answered with poor attention to detail and lack of follow up.
651 Carpets has been the worst buying experience in my history of buying consumer goods or services. No customer service, no communication, no effort made to remedy the situation. All in all the WORST experience.
Final Consumer Response /* (4200, 10, 2015/04/13) */
After talking with the business we worked out ALL of the issues and I no longer have a complaint! Please remove this from their Revdex.com score.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] and I went to the warehouse and with Justin found the correct bedroom carpet. Justin also explained that his installer was incorrect in telling us that the carpet for the living room was 3 feet short.  I disagree with Justin's "version" of events but am happy with the final product. Case closed. Thank you!

I am rejecting this response because:This "response" is nearly verbatim to an email we received weeks ago. We responded and asked for follow up addressing several points that have been ignored. I have copied the email text below. This text includes detailed information supporting our complaint and why the canned response is not acceptable. Sent from my iPhoneBegin forwarded message:From: [redacted] <[redacted]>Date: 10 January 2017 at 15:29:46 GMT-6To: Dave [redacted] <[email protected]>Cc: Jamie [redacted] <[email protected]>, [redacted] <[email protected]>Subject: Re: Granite Install IssueHello,We are following up from our email of last week. If this was not received for some reason, please see the email below, dated 1/4.[redacted] and [redacted]Sent from my iPhoneOn 4 Jan 2017, at 15:42, [redacted] <[redacted]> wrote:Hello, Dave.  I did not receive any voicemails from you or anyone else from your company yesterday. I believe [redacted] did, but he, like you I’m sure, works during the day and may not have had a chance to call you back before 5pm. This whole ordeal has been going on for almost 4 weeks now, so you’ll excuse us if we’re not available to speak with you at a moment’s notice during a work day. While I appreciate your efforts to support Jamie, there is are some key pieces of information that you’re either ignoring, or were not made aware of. I’ve bulleted these points here: 1.       You mentioned that Jamie has explained and clarified the “questions” that we’re having (this isn’t a question; it’s a problem). Here are the “explanations” we were given:a.       Jamie asked [redacted] if the installers had shown him the stone prior to installation. When [redacted] stated that they had not, Jamie told him that they were supposed to. If the installers had done this and [redacted] had seen the difference, then there “would have been options.” This is a critical step that was missed. Additionally, in asking this question, Jamie confirmed that the stone was, in fact different. Your company did not follow protocol… so why are we not given these “options” Jamie spoke of now?b.      The granite that was cut for our peninsula is called an “island cut” and cut from a different stone than all the rest of the granite installed in our kitchen. Jamie confirmed that it is lighter and if the two pieces weren’t right next to each other, it wouldn’t be so obvious. The problem is that the pieces ARE right next to each other.c.       Jamie advised my husband that “most people have an island in their kitchen” and if we did, then we wouldn’t be able to tell the difference. Again, the measurements and layout of our kitchen were given well ahead of time and this is hardly a solution to the problem.d.      Jamie also advised that if the “island cut” were to be cut from the same stone that was installed in the rest of our kitchen, there would not be enough of the “non-island” stone left at your warehouse for other projects. I don’t see how the lack of materials should be our problem. We were not advised ahead of time that we were purchasing scrap granite. If we had, we would have chosen a different stone, expected a discount or decided not to go with your company.e.      Jamie’s next “solution” was to apply enhancer. First of all, he wanted us to purchase this ourselves and apply it prior to him coming over (I’m sure so that he could skip the trip altogether). When we refused, he did bring enhancer over; applied one coat and gave us instructions on how to finish the job, which we did over this past weekend. There is still a HUGE discrepancy in the cut of the granite. I’d also like to ask how this is good customer service… if I go to get my hair done at the salon and I’m not happy, my stylist does not hand me a box of hair color and tell me to try to fix it myself. Why should this be the case for a granite install that we paid thousands for?f.        Jamie’s next “solution” was to change the lighting in our kitchen. I almost laughed out loud when my husband passed this information along to me. The solution to fix YOUR mistake is for your customer to go spend hundreds on new lighting? All this AFTER it was acknowledged that different stone was intentionally installed in our home.2.       You keep mentioning that the issue is with the “color of the granite at times.” Can you explain to me at “what times” the color is NOT drastically different? When standing in the kitchen with the lights out, one can still see the color difference.3.       I’d also like to mention that just getting Jamie to come to our home took over two weeks. This was after getting a runaround from someone else in your office, and then getting pushback from Jamie over the phone because he didn’t feel that is was necessary to come to our home to assess the mistake. You said that Jamie put any “concerns to rest,” while visiting our home. [redacted] recounted to me what was discussed and Jamie’s demeanor, which was defensive and aggressive (voice raised, talking fast and pacing around our kitchen). At the end of the conversation, Jamie told [redacted] that “651 Carpets is not going to let [him] take [peninsula piece] out.” That doesn’t sound like a statement of resolution to me.4.       Regarding your statements about my messages. We sent a message on Friday. This was not a holiday. Because the message was sent through Facebook, I could see that the message was viewed early in the afternoon and there was no reply. At this point, this small fact does not matter, but you chose to point it out in your email, indicating that my follow up communication was unnecessary, so I just want to clarify that is was not. Additionally, the message that I sent stated specifically that we’d already dealt with Jamie and he told us he does not have the power to rectify this problem. Whomever, received the message did not read it because, as you stated, Jamie did call on Monday evening. I was sitting in the room when [redacted] received the phone call. He absolutely did NOT hang up on Jamie. The moment he picked up, Jamie went into the same defensive stance he had when he was at our home. [redacted] simply said that he wants to speak with someone that has the authority to fix the mistake your company made. There was no hang up involved. 5.       Finally, you keep bringing up the documentation that was signed. Upon our initial deposit, we signed off acknowledging that we’re aware that granite that would be installed in our home will not necessarily match perfectly with the small sample we saw. Of course we agreed to this as it’s completely understandable. Signing that document did NOT say that we agreed to two different pieces of granite being installed side by side in our home. As far as the installation checklist, my husband was told to check all edges of the counter to make sure they were smooth, along with sink installation, etc. Trusting in your company, I guess he overlooked the seam where these two pieces came together.The most important note to this regard is that Jamie advised that had [redacted] pointed this problem out before signing the installation checklist, the installers would have simply applied some enhancer.  We all know at this point, that this “solution” does not work. Bottom line: whether the complaint was brought up the day of installation or the following day, your company has ACKNOWLEDGED that we have a valid compliant and REFUSED to rectify this.After reviewing the facts made in this email and reflecting on what a good customer experience should be, you will agree that your company has not done right by us. Whether you are willing to rectify the mistakes made by your company or not, you know that we were sold scrap granite and then given egregious customer service when the glaring mistake was discovered.If you truly would like to speak with us (again, I did not receive any voicemails as you claimed), please call after 6pm when [redacted] and I are home, together and can verbalize all the points that I’ve made in this email. Regards,  [redacted]Sent from my iPhoneOn 4 Jan 2017, at 11:32, Dave [redacted] <[email protected]> wrote:[redacted] & [redacted]- I am responding to the email that was sent through our website information page.  I tried calling both you and [redacted] yesterday, and I left a voicemail as well… I have looked into your complaint and spoke with Jamie about your project.  After reviewing all the paperwork, pictures, and information I am not sure why there is a complaint or how else we can help you.  Jamie is our Granite Manager and a professional in that field, and he has been in contact with you numerous times to explain and clarify any questions.  He has been out to your home to assess the situation and show you samples of the product that you chose.  We have a signed work order stating that is the product that you wanted.  We have a signed granite checklist stating that there is color variance in all stone (amongst a list of other things). We have a signed installation checklist approving all work done on day of install.  Again, if there were any issue with the actual installation we would be able to remedy the problem, but from what I hear the complaint is on the stone color at times.  This is not an installation issue.  Of course we want to have happy customers, and that is why Jamie came out to your home to address any concerns.  While there he explained everything to [redacted], applied enhancer, and explained that the choice of lighting above the stone was not the best option.  He gave recommendations on how to soften the light and also left the bottle of enhancer in case you wanted to apply more in the future.  At the time of his visit he thought that any concern was “put to rest” and he and [redacted] shook hands on good terms.  Our social media management company then forwarded a message stating that you would like a call regarding a granite issue.  This message was sent over the holiday weekend of New Years.  Jamie called again on Monday to follow up, and [redacted] did not want to talk to Jamie and hung up on him.  Jamie is the manager of the entire granite department, and he handles all customer relations regarding granite.  He has done everything possible to help you in any way, but there is nothing more that can be done to ease your mind.  I am sorry if you feel that we have wronged you in any way, but I promise that is not the case.  We have given you an excellent price on a great product, installed that exact product in a quality manner, and followed up with any concerns you had.  We have thousands of happy customers every year, and we take great pride in our business.  Customer service is very important to us, so if you have any further questions about your granite please contact Jamie to find an answer.  We wish you all the best.  I have attached all the documents on your order for review.    Cheers! Dave [redacted]651 Carpets, Director of Operations###-###-#### (office)www.651carpets.com<image002.jpg> From: [...⇄ [mailto:[redacted]] Sent: Tuesday, January 3, 2017 1:53 PMTo: [email protected]: Granite Install Issue  Hello, I am following up with correspondence I sent via your Facebook page over the past several days. My husband and I are in the midst of an extremely dissatisfying experience with your company and I would like the contact information for a manager that can rectify this problem.As stated in my other messages, we’ve already dealt with Jamie (unsure of his last name) and although he offered an explanation as to why scrap granite was installed in our home, he advised that he does not have the authority to fix the issue. Unfortunately, whomever received my messages on Facebook, did not actually read them, and the messages were simply forwarded to Jamie. He called my husband again last night, yet still had the same lack of solution. He advised that he would pass along the problem to his supervisor.All of this being said, please do not just forward this message to him again. We would like to deal with someone that has the authority to either fix the sub-par granite installation or offer a deep discount. If we continue to get the runaround, we will have no choice, but to air our grievances through public reviews (as many as we can find) and an official compliant with the Revdex.com. Thank you, [redacted] and [redacted]###-###-####Sent from my iPhoneThis email has been checked for viruses by Avast antivirus software.www.avast.c

I am rejecting this response because:
Why would I let this company back into my home again. Doesn't sound like we are going to get this issue resolved before I put in the new flooring from a different company. I guess the next step is conciliation court, not sure why this company wants to go through all of this, but I will, I want my money back. What a terrible company to deal with.

Unfortunately we would not be able to offer any type of compensation, but we certainly will address and complete any other issues there is or may be. Please let us know if there are any other issues after your final appointment that is scheduled with the quality control manager.  Thanks again for your business-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have sent a repairman to fix the damage done by their installer.  The repair was satisfactory. 
I, however, take issue with the responsiveness of their customer service and am disappointed it took me filing a claim with Revdex.com for them to resolve the issue.

Although Mrs. [redacted] and our agreement was for a set price for carpeting a portion of her home, she believed, incorrectly, that she was overcharged by $400. She made this allegation despite the fact that she told us, among other things, that she obtained bids from other companies and ours was the...

lowest. Nonetheless, in an effort to try to satisfy her we offered to provide her an additional $400 of carpeting or $400, even though we had completely satisfied our contractual obligations. But, after we made the offer to appease her by doing exactly what she requested, i.e., offering $400 or an equivalent amount of carpeting, she refused and told us she would sue us. We were left breathless.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. The manager contacted me and we were able to discuss my concerns. I'm now just waiting for the documentation to be sent and refund of partial payment to be completed. Thanks,[redacted]

651 Carpets has horrible customer service. It took 6 weeks to get our product. Our hardwood floors were not delivered on time so we had to reschedule the install. Carpet was wrong style but since they don't leave samples we could not prove it. Furniture was supposed to be moved for free and they tried to charge us. New carpet was cut and patched by installer so now we have a patched carpet. We called to voice our displeasure and they treated us like it was no big deal.

Although Mrs. [redacted] and our agreement was for a set price for carpeting a portion of her home, she believed,...

incorrectly, that she was overcharged by $400. She made this allegation despite the fact that she told us, among other things, that she obtained bids from other companies and ours was the lowest. Nonetheless, in an effort to try to satisfy her we offered to provide her an additional $400 of carpeting or $400, even though we had completely satisfied our contractual obligations. But, after we made the offer to appease her by doing exactly what she requested, i.e., offering $400 or an equivalent amount of carpeting, she refused and told us she would sue us. We were left breathless.

The $2100 project price is clearly listed on the work order and signed off on by the customer.  They were very happy with the price at the time of purchase, and they were never given any quote of $1400 by the salesman.  The UBA TUBA granite that was installed is the same UBA TUBA that we stock at all times.  If the customer was looking at colors at different shops they may have had things mislabeled or mismarked, but the sample that was shown to the customer from our shop matches the granite that was installed.  Again, there is nothing wrong with this installation or sale in any way.  We would love to be able to help the customer if there was any way that we could, but unfortunately there is nothing that we can address or help out with this time. We do not "lie" to our customers, and we do not appreciate being accused of anything of the sort.

I am rejecting this response because:
It has come to light that Cedar Carpet was not registered with the MN Department of Labor and Industry at the time they did my install.  The Senior Investigator at MN DLI informed me that you should not of contracted with Cedar Carpet prior to them registering and that you received a "Notice of Violation" for having a number of unregistered subcontractors. I am guessing that why Justin suggested Cedar Carpet reimburse me for damages and that way he wouldn't have to make "record of it" with your office.   I am requesting $400 in compensation for the damages done. That is less then what you would of had to pay for someone to come out to repair the damages. There are some damages that even your "guy" wouldn't be able to fix.   [redacted]