651Carpets, Inc.

I had a positive experience with 651 Carpets from sales through installation. Install was to be completed in two days prior to the Thanksgiving Holiday. Not only was it done before the holiday but they sent in extra installers and completed install in one day. I thought the price was fair and carpet was of good quality. I would endorse 651 Carpets to friends and neighbors.

Troy

We are sorry to hear that the customer is not satisfied, but we installed the exact granite that the customer chose and signed off on.  The installation looks wonderful, and the customer received the product that was requested.  Our salesman and Granite Manager (Jamie) would never "push"...

any customer into any color selection.  The customer wanted 2cm UBA TUBA, and that is exactly what was installed.  We also do not sell any 3cm granite product (we only sell 2cm), so it would have been impossible to show a 3cm sample of any product.  The customer may have been confused while shopping at other granite sources?  There was also never any "lie" about moving our granite store. We have a separate granite division of our company, and all the granite from our original warehouse is being moved to the new site. Jamie has been on site at the customer's home and he reported that the installation was done flawlessly and looks terrific!  There is nothing that can be done for this complaint... there are no installation issues, and the product chosen was delivered/installed fully. We have attached the signed contract/work order that shows the selections made.

Initial Business Response /* (1000, 5, 2015/10/14) */
While we are sorry to hear that the customer is not totally satisfied with the granite countertops, we stand firm that they have received exactly what they were shown, signed ofor, approved, and paid for... We only sell one thickness of granite...

counters and our sales staff only carry one thickness of granite samples. The customer knew this was the product that was going to be installed and that the price was reflective of this. Our signed contract shows clearly that it is "2cm" granite that was purchased. There is no issue with quality of the product either. We offer a great product that is very high quality and beautiful. We have many happy customers every day we install this exact same granite. Regardless, this granite was brought into nthe home of the customer and the customer accepted the product to get installed the day of install. It was not until after the project was complete and a few days later that the customer had a complaint about the product. We helped this customer in many ways from an expedited installation date to the rock bottom pricing that was offered.
Our granite is not a sealed product, but we do offer this at an additional cost. This is a very simple process that must be done to all granite products and is as easy as washing your windows. We recommend buying the sealer at any home improvement store and putting it on every 6-12 months. Again, this is normal procedure...
At this point there is no way to give any discount or reimbursement. We have installed the product that was chosen and signed off on in a quality manner. If there was an issue with the install we can come out and make any needed repairs? Again, this is the exact product that the customer chose, had in their hands, approved day of install, and paid for. Thank you again for your business-