As stated there was weather delays, on many occasions at least notification was given by her calls coming inGrass was delivered as soon as it was able to be
Yes, we do use forklifts and load machinery to complete jobsThis job was not rolled however we are happy to roll itThe job was not completed and half pallet was leftEverything else was completed 100%Before the installer could install the half pallet the customer had a person install it before he got back since it was dark the day beforeIf you need warranty information/form to fill out please call ###-###-####
Order previously canceled as requested.Delays due to weather in TX are correctAlso customer did not order from the right region and received around $that was honored and now canceled and voided as requested in full PRIOR to this complaint
Complaint: [redacted] I am rejecting this response because: There was only delay due to weatherThe other delays had no explanation & there is not a single email from the business regarding the delaysAll emails & phone calls are the ones sent/placed by me and getting very little responseI have all emails & documentation Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Nothing has been done to address the mess I have left several voice mails and no reply at all This is not a BBQ complaint at all There is huge damage to my property and it seems no one is taking action to fix Yes, I did do the economical delivery Was told someone would call to schedand of course no one did They just showed up on a Sunday afternoon!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The order was not complete Both [redacted] and [redacted] made that clear, [redacted] on the phone and [redacted] in writing [redacted] made clear the order would be cancelled, the sod picked up, and that I would be given a refund for the fraudulent charge Despite repeated requests that they follow up, both in writing and by phone, nothing happened The grass was not picked up and no refund given I was charged not only for the grass, but for installation, which they did not do, vegetation removal, which they did not do, and fertilizer, which they did not deliver I have the email where [redacted] clearly stated that the order was not complete and where [redacted] makes clear the sod would be picked up, order cancelled and that I would be priced with a refund.it's obvious why this company has an "F" rating with you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:now it is 3/30/and I still have not received any communication or replacement sod Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The response is only true for the first time the grass was delayedThis company rescheduled on me two times after this and had no explanation as to when my grass would be delivered or what the reason for the delay was and would not respond to emails or phone callsAlso, the company delivered dead grass instead of healthy grass to lay in my yardThis company is a scam as noted in all other Revdex.com complaints against this company submitted by other unhappy customers such as myself!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Notice they never mentioned my refund! The discount is irrelevant instead of paying $I paid $3040, for grass never shipped!!!!? So where's my refund!!!!!!!! That is the complaint! The entire reply from [redacted] has nothing to do with my complaint$left my bank account on feb and went to [redacted] for products never provided! Why didn't [redacted] mention the status of my refund???bottom line is he owes me money, address that!!!
Complaint: [redacted] I am rejecting this response because:1) The hour mark for delivery was not metThe original delivery was 3/No show or communication until I called late in the dayRescheduled for 4/6, no showRescheduled for 4/7, no showRescheduled for 4/8, no showFinally delivered on 4/at noon2) Timing for install not trueOriginally scheduled for 4/9, but did not come or communicateSaid it was due to late delivery, which was not my fault and still plenty of time in day to completeRescheduled for 4/10, no show or communication, but it did rainRescheduled for FIRST thing on 4/Arrived at 16:00, which is not first thingDid not have proper tools to complete the job3) Installer did not rent a tillerThey did not bring a tiller or properly perform soil cultivationThey bought a hand tool at Home Depot on the way to my house and scraped the ground 1/inch in parts4) Installation was not completeThe entire outside edge was not completeGrass was not laidCutting in not completeSee picsIt is much more than the rolling that the installer didn't even know was supposed to do doneBecause as she stated, "she is not an installer"Neither were her two helpers that she brought with herI completed the installationPlus fixed areas where they had overlapped the grass which would have prevented it from properly taking rootAnd then rented a tiller completed the rolling so I could start properly wateringThe $offered by Grass4Sale does not cover what was not doneOr had to be redoneRegards, [redacted]
As you agreed with economical shipping and receivedyour shipping notice it was not delivered "unannounced" The break from a hydraulic hose is being addressed and you were giving the phone number for that and have been called by the appropriate personThank you for your bbq complaint and we had taken the steps needed prior to this complaint to address it
Complaint: [redacted] I am rejecting this response because: I was told on the phone product would be shipped Monday the 18th of AprilAfter requesting tracking number with no response on Tuesday I cancelled my order via emailAt the time I requested cancellation, my credit card had not been chargedShortly after cancellation on Tuesday the 19th my credit card was charged and I was told my order already shipped and I could not cancelUPS tracking number [redacted] will show it shipped on Wednesday Regards, [redacted] Reply|Tue 4/19/12:PMTo: Grass4sale.com, Inc ( [redacted] )You replied on 4/19/4:PM.Hello,Ever since I placed my order my questions get pushed off to support staff! These "requests" have gone unanswered and I am tired of it! I will take my business elsewherePlease cancel order [redacted] Also, please email confirmation of cancellation[redacted] Sent from Outlook
Unfortunately grass4sale.com cannot control weather delays and this is something that impacts everyone and we cannot delivery or harvest sod when it's rainingWhen weather delays an order that does not mean it gets changed to economical delivery (unless the customer chooses) it means you still get your order when you choose or as soon as it can be harvested We have our year warranty if you have any problems with your order please call ###-###-####
Complaint: [redacted] I am rejecting this response because:I need more a detailed explanation of how they are going to specifically remedy my problem of receiving the incorrect order by giving me a full refund or by sending me two new pallets of Del Mar St Augustine and also pay for the labor to install it I ordered Del Mar StAugustine, but instead received 30% Del Mar StAugustine, and about 70% Bermuda all mixed together I have the pictures and videos to prove it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: As stated in my initial complaint, I ordered soil and sod on 6/(see attachment 1)This was taken from their phone recording system " "Economical delivery has the lowest carbon impact and guarantees that your order will arrive within days to weeks from the day of purchaseGrass for Sale will notify you via the email address on file at least hours prior to shipment" I have the recording if neededSoil was delivered on 7/3/(see attachment 2)After calling multiple times and no one knowing when I was going to receive the sod, I emailed Grass4Sale on 7/(days after I placed the order) and asked to cancel the sodThey responded "Soil already delivered and its Eco and too late to cancel" (see attachment 3)I called the same day and asked them when the sod was going to be delivered, and no one knewThen I asked them to charge me for the top soil only and they told me that I was going to be charged to everything even though they did not know when I was going to receive the sodI called Discover card to stop the payment of the sod, but the charge had not been made yet so the Discover representative did a tri-way calling to try to persuade them to charge me for the soil only and she got the same response - no one knew when I was going to receive the sod and I was going to be charge the whole amount of $instead of just the money for the soil $On 7/I was charge for the full amount of $and I opened a dispute against them with Discover (see attachment 4-5) On 7/I got an email from Grass4Sale asking me to pay (not sure what because there was no amount) and replied to them on 7/asking for the amount (see attachment 4-5)I have not received a response yetSo I am willing to pay for the soil which was delivered, but not for the sod which was not delivered and no one knew when I was going to get itI was more than patient and waited more than weeks for the grassGrass4Sale did not deliver on their guarantee delivery of days to weeksI can be reached at [redacted] Regards, [redacted]
Ticket was created after customer calledMinimum time frame to process a claim is days and that time has was less than a week from receiving a Revdex.com complaint
Complaint: ***
Good day to you.I urge you to please revisit and reevaluate this case between myself and Grass4Sale.comThe
resolution which you sent me is not what I requestedI no longer want their grassI have gone through untold hardship trying to get the grassI already bought the grass from some other peopleI never requested that they should not supply the grass, Please, in God's name try a little moreThey are either incompetent at their jobs or just plain out to steal from peopleThey need to refund the moneyThank you very much*** ***
As stated there was weather delays, on many occasions at least notification was given by her calls coming inGrass was delivered as soon as it was able to be
Yes, we do use forklifts and load machinery to complete jobsThis job was not rolled however we are happy to roll itThe job was not completed and half pallet was leftEverything else was completed 100%Before the installer could install the half pallet the customer had a person install it before he got back since it was dark the day beforeIf you need warranty information/form to fill out please call ###-###-####
Order previously canceled as requested.Delays due to weather in TX are correctAlso customer did not order from the right region and received around $that was honored and now canceled and voided as requested in full PRIOR to this complaint
Complaint: [redacted] I am rejecting this response because: There was only delay due to weatherThe other delays had no explanation & there is not a single email from the business regarding the delaysAll emails & phone calls are the ones sent/placed by me and getting very little responseI have all emails & documentation Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Nothing has been done to address the mess I have left several voice mails and no reply at all This is not a BBQ complaint at all There is huge damage to my property and it seems no one is taking action to fix Yes, I did do the economical delivery Was told someone would call to schedand of course no one did They just showed up on a Sunday afternoon!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The order was not complete Both [redacted] and [redacted] made that clear, [redacted] on the phone and [redacted] in writing [redacted] made clear the order would be cancelled, the sod picked up, and that I would be given a refund for the fraudulent charge Despite repeated requests that they follow up, both in writing and by phone, nothing happened The grass was not picked up and no refund given I was charged not only for the grass, but for installation, which they did not do, vegetation removal, which they did not do, and fertilizer, which they did not deliver I have the email where [redacted] clearly stated that the order was not complete and where [redacted] makes clear the sod would be picked up, order cancelled and that I would be priced with a refund.it's obvious why this company has an "F" rating with you Regards, [redacted]
Customer ordered Economical shipping and was be processed as such, customer subsequently canceled and the order was then the order was canceled
Complaint: [redacted] I am rejecting this response because:now it is 3/30/and I still have not received any communication or replacement sod Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The response is only true for the first time the grass was delayedThis company rescheduled on me two times after this and had no explanation as to when my grass would be delivered or what the reason for the delay was and would not respond to emails or phone callsAlso, the company delivered dead grass instead of healthy grass to lay in my yardThis company is a scam as noted in all other Revdex.com complaints against this company submitted by other unhappy customers such as myself!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Notice they never mentioned my refund! The discount is irrelevant instead of paying $I paid $3040, for grass never shipped!!!!? So where's my refund!!!!!!!! That is the complaint! The entire reply from [redacted] has nothing to do with my complaint$left my bank account on feb and went to [redacted] for products never provided! Why didn't [redacted] mention the status of my refund???bottom line is he owes me money, address that!!!
Complaint: [redacted] I am rejecting this response because:1) The hour mark for delivery was not metThe original delivery was 3/No show or communication until I called late in the dayRescheduled for 4/6, no showRescheduled for 4/7, no showRescheduled for 4/8, no showFinally delivered on 4/at noon2) Timing for install not trueOriginally scheduled for 4/9, but did not come or communicateSaid it was due to late delivery, which was not my fault and still plenty of time in day to completeRescheduled for 4/10, no show or communication, but it did rainRescheduled for FIRST thing on 4/Arrived at 16:00, which is not first thingDid not have proper tools to complete the job3) Installer did not rent a tillerThey did not bring a tiller or properly perform soil cultivationThey bought a hand tool at Home Depot on the way to my house and scraped the ground 1/inch in parts4) Installation was not completeThe entire outside edge was not completeGrass was not laidCutting in not completeSee picsIt is much more than the rolling that the installer didn't even know was supposed to do doneBecause as she stated, "she is not an installer"Neither were her two helpers that she brought with herI completed the installationPlus fixed areas where they had overlapped the grass which would have prevented it from properly taking rootAnd then rented a tiller completed the rolling so I could start properly wateringThe $offered by Grass4Sale does not cover what was not doneOr had to be redoneRegards, [redacted]
As you agreed with economical shipping and receivedyour shipping notice it was not delivered "unannounced" The break from a hydraulic hose is being addressed and you were giving the phone number for that and have been called by the appropriate personThank you for your bbq complaint and we had taken the steps needed prior to this complaint to address it
Complaint: [redacted] I am rejecting this response because: I was told on the phone product would be shipped Monday the 18th of AprilAfter requesting tracking number with no response on Tuesday I cancelled my order via emailAt the time I requested cancellation, my credit card had not been chargedShortly after cancellation on Tuesday the 19th my credit card was charged and I was told my order already shipped and I could not cancelUPS tracking number [redacted] will show it shipped on Wednesday Regards, [redacted] Reply|Tue 4/19/12:PMTo: Grass4sale.com, Inc ( [redacted] )You replied on 4/19/4:PM.Hello,Ever since I placed my order my questions get pushed off to support staff! These "requests" have gone unanswered and I am tired of it! I will take my business elsewherePlease cancel order [redacted] Also, please email confirmation of cancellation[redacted] Sent from Outlook
No replacement will be provided as the terms of the warranty were not fully met and the failure of grass was not due to defective products
Unfortunately grass4sale.com cannot control weather delays and this is something that impacts everyone and we cannot delivery or harvest sod when it's rainingWhen weather delays an order that does not mean it gets changed to economical delivery (unless the customer chooses) it means you still get your order when you choose or as soon as it can be harvested We have our year warranty if you have any problems with your order please call ###-###-####
Complaint: [redacted] I am rejecting this response because:I need more a detailed explanation of how they are going to specifically remedy my problem of receiving the incorrect order by giving me a full refund or by sending me two new pallets of Del Mar St Augustine and also pay for the labor to install it I ordered Del Mar StAugustine, but instead received 30% Del Mar StAugustine, and about 70% Bermuda all mixed together I have the pictures and videos to prove it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: As stated in my initial complaint, I ordered soil and sod on 6/(see attachment 1)This was taken from their phone recording system " "Economical delivery has the lowest carbon impact and guarantees that your order will arrive within days to weeks from the day of purchaseGrass for Sale will notify you via the email address on file at least hours prior to shipment" I have the recording if neededSoil was delivered on 7/3/(see attachment 2)After calling multiple times and no one knowing when I was going to receive the sod, I emailed Grass4Sale on 7/(days after I placed the order) and asked to cancel the sodThey responded "Soil already delivered and its Eco and too late to cancel" (see attachment 3)I called the same day and asked them when the sod was going to be delivered, and no one knewThen I asked them to charge me for the top soil only and they told me that I was going to be charged to everything even though they did not know when I was going to receive the sodI called Discover card to stop the payment of the sod, but the charge had not been made yet so the Discover representative did a tri-way calling to try to persuade them to charge me for the soil only and she got the same response - no one knew when I was going to receive the sod and I was going to be charge the whole amount of $instead of just the money for the soil $On 7/I was charge for the full amount of $and I opened a dispute against them with Discover (see attachment 4-5) On 7/I got an email from Grass4Sale asking me to pay (not sure what because there was no amount) and replied to them on 7/asking for the amount (see attachment 4-5)I have not received a response yetSo I am willing to pay for the soil which was delivered, but not for the sod which was not delivered and no one knew when I was going to get itI was more than patient and waited more than weeks for the grassGrass4Sale did not deliver on their guarantee delivery of days to weeksI can be reached at [redacted] Regards, [redacted]
Ticket was created after customer calledMinimum time frame to process a claim is days and that time has was less than a week from receiving a Revdex.com complaint
Complaint: ***
Good day to you.I urge you to please revisit and reevaluate this case between myself and Grass4Sale.comThe
resolution which you sent me is not what I requestedI no longer want their grassI have gone through untold hardship trying to get the grassI already bought the grass from some other peopleI never requested that they should not supply the grass, Please, in God's name try a little moreThey are either incompetent at their jobs or just plain out to steal from peopleThey need to refund the moneyThank you very much*** ***