A & B Rent-All, Inc.

Dear [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your Cox account.
In reviewing the address referenced in your complaint letter, we do not have record...

of any billing of installation charges on your account.
In addition, we did not receive the billing statements that you reference in your complaint letter.
Please contact me directly or provide the referenced information in your response to the Revdex.com.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
She should read the NOTES to see how many times I called about the same issue, it wasnt for just one time. I al already aware of this 1 credit-I also wanted to discuss my other services that others couldnt help me with -  Im tired of the run around, I been disconected so  manytimes, and spent hours on the phone- most calls usually take way to long and result in not being resolved- I always ask them to make notes about how manytimes I CALLED and wny I called.  I have called [redacted] d and spoke to someone by chance that knows her.  HE says that there are very few people there that take these complaints and its a small department, this is probably why it takes so long for her to even reply to my messages through the Revdex.com website.  I have called and left messages on her voice mail and never got a return phone call, none of these emails address the manytimes I mentioned calls to herIf she is to busy to return my call or answer the phone durring office hours, maybe it would be nice to give me a few peoples phone number in her department so that if she is to busy or on vacation I can call them to explain my situationIt took them 2 months to fix my phone problem and many many calls to get it fixed , so whos to say that $40 is fair for the internet problemsThey are so un organized that I mad mentioned on my last calll this week that I found a note on my door about an appointment I set ( I never had an appointment with cox to come to my house) lol
Regards,
[redacted]

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Per our phone conversation that took place on September 14, 2017 our Fraud Department will mail and email you a Fraud packet.  Please make sure you fill out the packet so we can investigate your claim and hopefully have resolution for you.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm   Tell us why here...

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of...

the service we provide to our customers.
Our records show on January 23, 2016 Cox charged you a $50.00 installation fee at your former account at [redacted]. The $50.00 installation fee was moved to your active account at [redacted].
Our records show on February 10, 2016 we charged you a self-activation fee of $20.00, however, we waived that charge and applied a credit back onto your account of $20.00 on February 29, 2016.
On February 13, 2016 an “trouble call” appointment was scheduled between 5:00pm – 6:30pm to come out to your residence to look into your internet issues. Cox charged you a $50.00 fee for the appointment.
[redacted], at this time, I have waived the installation and trouble call fee onto your Cox account. A credit of $100.00 will reflect on your next billing statement on March 24, 2016.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted]
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear Mr. Warren,
 
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com. 
Let me begin by thanking you for allowing us the opportunity to serve
you. We thank you for bringing your concerns to our attention.  Doing so allows us...

to improve the quality of
the service we provide to our customers.
 
We appreciate your feedback and concerns regarding the
Regional Sports Broadcast Surcharge which became effective on March 7, 2017 for
our California customers.
 
The Regional Sports Surcharge enables us to more
clearly reflect how the increasing costs associated with providing regional
sports channels impact the customer's bill. It displays under Regional
Sports Surcharge in the TV sub-section called Other Fees and Surcharges.Regional Sports Networks are available to Cox
customers who subscribe to Essential TV or above. The Regional Sports Surcharge
reflects a portion of the costs associated with the delivery of regional sports
networks to our customers. Cox systems that carry multiple Regional Sports
Networks may have higher surcharges based on the number of regional sports
networks offered.Any customer who only has TV Starter will not
see the RSS on their bill.Existing Essential TV or higher customers under
a Service Agreement or a Price Lock Guarantee, with an effective date before
August 1, 2016, will see the RSS charge with a corresponding credit.
  New or
Existing customers under a Service Agreement with an effective date of August
1, 2016 or later and non Service Agreement customers, will receive the RSS on
their bill.This charge is standard across the industry with
cable, satellite and Telco providers.Most of our competitors have added some form of
sports programming surcharge to their bills for years.
Essentially, our channel lineup is designed to appeal to a
wide range of customer interests including news, entertainment, music, family
and sports.  Most owners of regional sports networks require Cox to carry
them on our most widely distributed levels of service or won’t allow us to
carry them at all.  This fee covers a portion of our costs to carry these
increasingly expensive channels.
 I am available for any additional questions and/or concerns
you may have regarding this letter.  My
office hours are 8:00am to 4:30pm, Monday through Friday.
 
Best Regards,
 
 
COX
--------------------------------------------------------------------------------...⇄ /> Ligaya Wantland, Office of the Regional Manager 
Executive Customer Resolutions Specialist,
California
877.982.5917 toll
5159 Federal Blvd. San Diego, CA 92105  
Monday through Friday, 8:00am-4:30pm

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   First and foremost I would like to take this opportunity to truly apologize for your recent experiences with Cox.  I have reviewed your two accounts [redacted] and [redacted] and will take the necessary steps to address your issues and concerns to the various teams/representatives you dealt with.     On your complaint you have stated you wrote a letter to Cox and mailed it to the [redacted] location.  Customer letters are generally forwarded to my department and unfortunately we never received your letter.  I truly apologize.  Would you be so kind to mail your letter directly to me at the following address?                                       [redacted]
                                    [redacted]
                                    [redacted]
                                    [redacted]   Our records show that account [redacted] was disconnected on April 6, 2016 and I want to assure you the account was never re-activated.  Account [redacted] was disconnected on July 19, 2016 per your request.  A refund check of $155.51 was issued to you on August 11, 2016.  Please allow 2 to 3 weeks to receive the refund check.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
    Tell us why here...

Dear Ms. [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   I have received confirmation that your check was issued today, August 12, 2016, and it will take 7-10 business days for you to receive the check by mail.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm Tell us why here...

Dear Mr. [redacted],
Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
In your rebuttal response you stated area code 619 and 858 are local San Diego area codes and you should not be charged for long distance service. Per your convenience, I have attached the FCC regulations regarding local toll calls.
https://www.fcc.gov/consumers/guides/local-local-toll-and-long-distance-calling<...⇄ /> At this time, I have upgraded your phone service to the premiere phone package so you can make local toll calls and not be charged for long distance service. For 12 months you will receive the discounted rate on the premiere phone package of $14.99 which will expire on March 9, 2017.
You have also stated that you want your existing discounts to expire on March 2017. Unfortunately those discounts are only good for 12 months, therefore, I will not be able to extend the discounts till March 2017. However, I was able to remove the existing discounts and apply new discounts onto your account in which they will expire in March 2017.
Below are the new discounts that have been added onto your Cox account: Please be advised these discounts will expire in 12 months (March 2017).
$50 off Bronze bundle Package for 12 months
$3.00 for Sports and Info Package for 12 months
$5 for HBO for 12 months
$5 off Existing DVR for 12 months
50% Off Existing CSPP for 12 months
$14.99 for any package phone for 12 months
Therefore your monthly rate with the existing discounts is $184.74 and after taxes is $202.66.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ Office of the Regional Manager
Executive Customer Resolutions Specialist, California
858.836.7344 tel 866-570-5486 toll

Dear [redacted],
 
Cox Communications (Cox) is in receipt of your “rebuttal” complaint
filed through the Revdex.com. 
Let me begin by thanking you for allowing us the opportunity to serve
you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of
the service we provide to our customers.
 
Per our phone conversation that took place on January 4,
2017, I have confirmed that I reviewed the recorded call that took place between
you and our sales representative on November 11, 2016. 
 
Our sales representative quoted $163.98 plus taxes and fees
for 12 months for Contour TV, Premiere Data, phone service, 1 host box/7 client
boxes and DVR services.  Unfortunately,
the sales representative provided you the incorrect pricing information
therefore we have taken the proper steps to provide coaching/feedback on the
representative. 
 
Importantly, I would like to take this opportunity to apologize
for your recent experience and we will honor what you were quoted by applying a
manual credit of $120.00 onto your Cox account for 12 months. 
 
As of January 4, 2017 I have applied the following manual
credits onto your Cox account. 
 
$120.00 credit for November 18, 2016 statement$120.00 credit for December 17, 2016 statement.
 
Please be advised that I will manually apply the $120.00
credit on the 17th of each month until November 17, 2017. 
 
I am available
for any additional questions and/or concerns you may have regarding this
letter.  My office hours are 8:00am to 4:30pm,
Monday through Friday.
 
Best Regards,
 
COX
--------------------------------------------------------------------------------...⇄ /> [redacted] 
[redacted]

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   I am unable to identify your Cox account in our system.  I attempted to look up your account with the address provided on the complaint.  A closed account under your name and address was located however there is no unpaid balance owed to Cox.  Can you please provide me your Cox account number that you are referring to on your complaint?   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   [redacted]
[redacted] 
[redacted]

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to provide your Business services.  We are in receipt of your complaint letter filed through the Revdex.com in regards to your options of business service. 
All Cox business packages are pre-designed and cannot be...

modified on a "per customer" basis.  The business internet does provide higher levels of security and service options such as a Static IP versus a Dynamic IP.  Business customers are provided more email accounts and storage space.  In additional our Cox business technical service level agreements are different than those established for residential customers.
Mr. [redacted], we apologize that you feel that the quality and level of our business service does not meet your needs.  Again, we are unable to modify the data plans on a "per customer" basis.
I am available for any additional questions and/or concerns you may have regarding your Cox account.
Respectfully,
 
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the payments were paid on time I have the receipts COX the provider is lying., I made an effort not to be late.
Regards,
[redacted]

Dear Ms. [redacted],
We are hopeful that our technician was able to resolve your service issue during his visit on July 28, 2015.  If you are still experiencing service issues, please feel free to contact me directly at ###-###-####.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers.   Our records show you were on a promotional discount for your Essential data services for $24.99 for 12 months.  The discount was valid from August 16, 2016 through August 16, 2017.  Since the discount expired you are now being charged the regular retail rate of $59.99 for the essential internet services.    However, on August 18, 2017, a $7.00 discount was applied onto your account and this is valid through August 18, 2018.    Best Regards,   COX- California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed through the Revdex.com in regards to your internet service.  We have conducted a thorough review of your account and have...

determined the following:
Our records do not support enough trouble reports to honor your request for reimbursement.  We have no record of any technicians being dispatched to your home to certify your cable line.  In addition, the notes on your account reference issues with your wireless speeds which is not something that Cox supports.
If you would like a technician to come to your home to certify your services, please feel free to contact me directly and I will arrange for the visit.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Lam [redacted].  Cox  response  did not match and  justify their contractual Offer & Obligations  based on their  actual Billing statements. For Billing  Period Feb 28 = mar 27  their  charges were $269.62  instead of $110 + 10 + 24.75 + 32.18 ( Usage charges, Taxes & fees ) = $175 , overcharges of $94.62 .  For  Period Mar 28 - Apr 27 , their  charges $144. 38 which were correct . For  Period  Apri 28 - May 27 their  charges were  $195.90  instead $ 144.38 + 25 ( NBA League  fees) = 169.38 , $26.50  overcharges . For  Period May 28 - June  27  their  charges were $212.04  instead $169.38 , Overcharge of $42.66 .  I  still insist  that Cox  revise  their  Billing  charges  and  give me  Credit  for  Overcharges  that were  paid. Thanks  for  your  Help in this matter.

Dear [redacted],
Please accept our apologies for the delay in our response. In reviewing your account, it appears that our Network Operations team was able to resolve your service concern on November 9, 2015.
If you are still experiencing issues, please contact our technical support team for further assistance.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California

Dear [redacted],
 
Cox Communications (Cox) is in receipt of your second “rebuttal”
complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us
the opportunity to serve you. We thank you for bringing your concerns to our
attention.  Doing so allows us to improve
the quality of the service we provide to our customers.
 
Unfortunately, it appears the sales representative that was
assisting you at the time of the sale was not familiar with the offer he made
to you.  Feedback and proper coaching has
been provided to the sales representative.
 
I am
available for any additional questions and/or concerns you may have regarding
this letter.  My office hours are 8:00am
to 4:30pm, Monday through Friday.
 
Best Regards,
 
COX
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Ms. [redacted],
Thanks for your reply, however, I must reject your
conclusion.  I do not recall any instant
of tempering with your network.  First, I
do not have knowledge of your network equipment and tools.  Secondly, I have satellite TV and T-mobile
home phone at the time of this alleged incident, so there were no added benefit
to me.  Third, your equipment are not on
my property, so I assumed that they are in public space which pretty much
everyone have access to or temper with. 
Your deduction of because I may benefit from the tempering that I must
be the one tempered with is highly flaw. 
I paid for Internet service and that all I used from your company.  I have no need for other services from your
company because I am happy with my satellite TV and T-mobile phone.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]