A & B Rent-All, Inc.

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com. 
Let me begin by thanking you for allowing us the opportunity to serve
you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of
the service we provide to our customers.
It has been brought
to our attention that Cox Business has made contact with you on April 28, 2016
regarding your complaint. 
Our records show on April 18, 2016 the sales rep, [redacted], applied a credit onto [redacted], LLC’s account for $119.00.  We apologize that we did not disconnect the internet
service at the time you requested for it to be disconnected. 
I am
available for any additional questions and/or concerns you may have regarding
this letter.  My office hours are 9:00am
to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> [redacted] Office of the Regional Manager 
[redacted]
[redacted]
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear [redacted],
 
Cox Communications (Cox) is in receipt of your complaint
filed through the Revdex.com. 
Let me begin by thanking you for allowing us the opportunity to serve
you. We thank you for bringing your concerns to our attention.  Doing so allows us...

to improve the quality of
the service we provide to our customers.
 
I apologize for the inconvenience we put you through
regarding your Cox billing issues. 
 
On September 8, 2016 I contacted you via phone at
[redacted] and left you a message.  I
have applied a credit adjustment of a total of $225.09 onto your Cox account.  The credit amount covered the following charges: 
 
$40.57             (Partial charge from your July 4,
2016 statement)$179.50           (August
4, 2016 statement )$5.02               (Late
fee from September 4, 2016 statement)
 
The credit adjustment will reflect on your next billing
statement on October 4, 2016.  At this
time, you have current balance of $178.65 that is due on September 24, 2016.
 
I am
available for any additional questions and/or concerns you may have regarding
this letter.  My office hours are 9:00am
to 5:30pm, Monday through Friday.
 
Best Regards,
 
COX
--------------------------------------------------------------------------------...⇄ /> [redacted] 
[redacted]
[redacted]
[redacted]
[redacted]

Dear Mr. [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of...

the service we provide to our customers.
Our records show that on June 29, 2015 you spoke with our retention department regarding your services being too high. The representative applied a 12 month discount onto your account for approximately $243.00 a month. You declined the offer stating it was still too high and that other providers have better promotions than what the representative was able to offer you.
You requested to remove the control plus phone package and the representative explained that this is a grandfathered phone package which is part of a bundle discount along with the California call plan. The representative explained that if you chose to remove the control plus phone package then the bundle discount and California call plan will be removed in which you agreed to the change. In replacement of the control plus phone package we replaced it to the Essential phone package in which brought your new monthly rate to $206.86 in which you approved.
Currently, you still have the existing discounts that were applied onto your account on June 29, 2015. However, I was able to apply additional discounts onto your account on March 10, 2016 for 12 months. The following discounts applied to your account are as follows:
• $5.00 for HBO (March 10, 2016 thru March 23, 2017)
• 50% off for Cox Service Protection Plan (March 10, 2016 thru March 10, 2017)
• $14.99 on your Essential phone package (March 10, 2016 thru (March 10, 2017)
Your monthly rate with the new discounts is $203.40 (with tax included) effective March 10, 2016. Please be advised the discounts that were applied on June 29, 2015 will be expiring on June 29, 2016, therefore, your monthly rate after June 29, 2016 will change.
Mr. [redacted], if you would like to change your phone package to the premiere phone package please call our customer care department and they can do that change for you. Plus, you will be able to keep the $14.99 phone discount even after you upgrade to the premiere phone package.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ [redacted] Office of the Regional Manager
Executive Customer Resolutions Specialist, California
858.836.7344 tel 866-570-5486 toll
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality...

of the service we provide to our customers.
Our records show on March 29, 2015 Cox applied a $33.99 promotional discount onto your services for six months. The promotional discount was valid from March 29, 2015 through September 30, 2015.
Our records show that on March 31, 2015 Cox installed a rental cable box to your residence and at that time we also added the [redacted], per your request.
On April 1, 2015 Cox applied an additional promotional discount toward your cable services of $39.99 for 12 months. (Please be advised the $39.99 promotional discount is valid from April 1, 2015 through March 31, 2016.) The cost of the promotional cable discount does not apply toward the [redacted] and rental cable box. Therefore, you are paying an additional fee of $11.00 for the [redacted] and $8.50 rental fee towards your cable box.
On May 29, 2015 we shipped you a second rental cable box, per your request. With the second rental cable box you have been charged an additional $8.50 as of March 31, 2015.
[redacted] we are still charging you for the [redacted] at $11.00 a month. If you decide to cancel the [redacted], please call into Customer Care to cancel your subscription.
Lastly, I would like to take this opportunity to apologize for the representative that misinformed you on February 22, 2016, in regard to upgrading from the essential internet to the preferred internet. In reviewing your account, you have always subscribed to the preferred internet service.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted]
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Dear Ms. [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   I want to assure you that there is nothing for you to do on your end to claim the $400.00 gift card.  Our Team (Executive Escalations Team) will ensure you receive the gift card in the mail after the 90 day period.    In the meantime, if you have any questions or concerns regarding the status of your gift card, please contact our Team directly at 877.982.5917 or email at [email protected].  Please be advised that we are in San Diego.    Best Regards,   COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team 5159 Federal Blvd. San Diego, CA 92105 Tell us why here...

Dear [redacted],
Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of...

the service we provide to our customers.
Our records show you have the Preferred internet service in which you were paying $66.99 plus the Cox Service Protection Plan for $6.99 a month. On March 3, 2016 there was a rate increase and your service was affected, therefore, your new rate for the Preferred internet service is $69.99 a month.
Please be advised that we notify all our customers 30 days prior to the increase on their Cox billing statement. I have attached a copy of your February 27, 2016 statement reflecting the rate increase notification.
Our records show on April 11, 2016 you removed the Cox Service Protection Plan and a $5.00 off discounts was applied toward your Preferred internet service for 12 months. Your monthly charge with the $5.00 off discount is $64.99.
I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 9:00am to 5:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> [redacted], Office of the Regional Manager
Executive Customer Resolutions Specialist, California
[redacted] toll
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 9:00am-5:30pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated in my previous letter, I was lead to believe that my rate was locked in for 2 years. I see that [redacted] explained the discounts in full detail and I understand that now. This detailed explanation was not presented to me when I agreed to sign on a 2 year commitment with cox. Therefore My request remains the same: For cox to abide by what they sold me from day one, the same discount both years. As for additions to my equipment, I did not modify my alarm equipment at the install date. I was sold the same amount of equipment prior to the install date. I was later informed that the rep that sold me the alarm equipment was terminated for false advertisement and falsified documents. I am still waiting for cox to make this right.1. To not charge me for more than 1200 for all my alarm equipment2. To lock in my cable contract for the full 2 years and refund me my overpayments.
Regards,
[redacted]

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you have Cox Premier Internet service (150 Mbps / 10 Mbps) for $82.99 with a rental equipment fee of $9.99 a month.    However, I have applied a 2 year promotional discount onto your account on October 21, 2016.  The promotional offer is as follows:   $59.99 for the Premiere Internet service $9.99 Equipment Rental Fee Total monthly recurring charge for 24 months = $69.98 plus tax total = $70.77   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm

[redacted],
As previously stated (and documentation provided), since you had not made your first 3 (three) payments by their due dates, you do not qualify for the gift card promotion.
At this time, Cox must respectfully deny your request for the gift cards as you do not qualify.
Best Regards, [redacted]
Executive Office of the Regional Manager
Cox Communications, California [redacted]

Dear Mr. [redacted],
To assist us with researching your account, please provide Cox with a proof of payment for the final bill as well as the receipt you received for the returned equipment.  If you are unable to provide this documentation, unfortunately we will not be able to recourse the debt.
Respectfully,
[redacted]
Office of the Regional Manager
Cox Communications, California
###-###-####

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   I apologize you have been experiencing technical issues with your cable and data services.  If you are still experiencing issues, please let me know, so I can schedule a senior technician to your residence to resolve the ongoing issues.    Unfortunately we do not compensate our customers for “horrible service” as you stated on your complaint to the Revdex.com.  However, if you choose to disconnect your Cox services then I will waive any early termination fees that will accrue onto your account.  At the meantime, I have issued a one month courtesy credit toward your cable services of a total of $111.47.  The credit adjustment will reflect on your next billing statement.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   [redacted]
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I
stated in the original complaint that this complaint is only about the blacktop
on the street and sidewalk.  The sidewalk has been fixed on both sides of
the street, but the street is still a mess.  The only way for Cox to
resolve this complaint, is to finish the job by fixing the street.Regards,
[redacted]

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Per our phone conversation on January 9, 2018, we have a technician coming to your residence on Friday, January 12, 2018.  We will be installing services at your new address at 28 Carver Irvine, CA 92620-3317.  Please be advised the Cox technician will be there between 3-5pm.    Best Regards,   [redacted] COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team 5159 Federal Blvd. San Diego, CA 92105 Tell us why here...

Dear [redacted],
Thank you for this additional information.  I did review the call between you and [redacted] on October 14, 2015 at 3:13pm.  During the call, he researched your usage per month and advised you that you use between 85-90 GB.  Towards the end of the call, you asked what the MBPS were.  [redacted] advised you that you would now be receiving 15 MBPS down and 5 MBPS up. 
In addition, [redacted] advised you of the promotions that had expired which I also outlined in my previous response. 
Based on this information, we have again confirmed that we are and have billed you accurately for the level of service you subscribe to.
I am available for any additional questions and/or concerns you may have regarding your Cox account.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to a recent billing dispute on your account.  I have reviewed the disputed payments and have determined...

the following:
Our records show that on June 5, 2015 and June 7, 2015, we received an online payment of $68.20 each.  On June 10, 2015 and June 11, 2015, the payments were returned by your financial institute.  As a result of the returned payment, your account was billed a returned payment fee of $25.00.  You state in your complaint letter that only one payment was returned by your bank.  After additional research and contact with your bank, we are unable to confirm that one payment was processed.
In order for Cox to reverse the payment and remove the returned payment fee, you must provide us with proof of payment.  You may fax this information directly to me at ###-###-#### or you can scan and email it to me at [redacted].
We look forward to resolving this matter for you as quickly as possible. 
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
###-###-####

Dear Mr. [redacted]
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed through the Revdex.com in regards to the disputed amount of $1.76.  I have conducted a thorough review of your account and have...

determined the following:
Our records show that on April 10, 2015 you transferred your Cox service from [redacted].  When services were disconnected at this address, you had a credit of $1.76.  When activating services at your current address ([redacted]), the credit balance was charged to the [redacted] account and credited to your current address ([redacted]).
Cox would like to apologize if this was not explained to you during your chat session.  I have attached your final statement from [redacted] and your first statement from [redacted] for your reference. 
I am available for any additional questions and/or concerns you may have regarding your Cox account. 
Respectfully,
COX --------------------------------------------------------------------------------...⇄ Office of the Regional Manager 
Executive Customer Resolutions Specialist, California
###-###-#### tel  ###-###-#### cell
[redacted]
Monday through Friday, 7:30am-4:00pm
[redacted]
 
.

Dear [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to disputed charges on your account. I have conducted a review of your account and have determined the...

following:
Our records show that since August 2015, you have been billed a modem rental fee.
On January 11, 2016, you spoke with one of our customer service representatives and the disputed charges were credited. A total credit of $50.00 was applied to your account and will post on your next billing statement.
Please accept our apologies for any frustration we may have caused you and your family. I am available for any additional questions and/or concerns you may have regarding your Cox account.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
[redacted]

Dear [redacted],   Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   I have spoken with Credit Control Corporation and they have advised me that they have attempted to contact you three times.  The third attempt was on May 12, 2016.  However, they will attempt to contact you May 17, 2016 as well.   Please contact our third party collection agency regarding the write off balance from your closed Cox account.  They provided me a toll free number for you to contact.  
[redacted]   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted]  Executive Customer Resolutions Specialist, California [redacted]