A & B Rent-All, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have spoken to countless managers about the situation to
try and find resolution and if you even check the last notes he promised me
$120/month is still better than what your billing meI switched over from
amazing service of [redacted] to go through thisYour customer service has
limited hours and I have spent countless hours of my time on the phoneYou
record your phone calls, listen to the sales rep who sold me "the same services
I had with [redacted]"I mentioned the channels and what we have and he sold me
on itWhen I called in I was just going to go with internet and do [redacted]As
a customer I shouldn't have to pay double from what I was sold by either a rep
looking for commission or under trainedYou should honor what I was sold or
refund all money paid for wasting my time trying to resolve and repair my
flood
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
you wrote me ONLY on Jul 6, 2015 and on Jul 27, 2015Thank you for your help to resolve my issue, I can see that COX is giving me a credit of $119.98 but its not applied yet to my account.I still need to pay the full service to them.Cox said that they gave me a credit but when I log to my account all I see its a new invoice of $168 !!still experiencing internet low speed
Regards,
[redacted]

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show that your monthly billing statements are printed each month. I am unsure why you are not receiving your statements.  Have you attempted to view your Cox statements on the Cox website?  However, at this time, I have attached a copy of your August, September, October, and November statements.    I reviewed each Cox statement to make sure there were no late fees charged onto your account.  Due to the inconvenience I have applied a $50.00 courtesy credit onto your account.    If you are unable to view your Cox bill online and/or receive your December statement in the mail, please feel free to contact me, directly, regarding this matter.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
    Tell us why here...

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of the service we provide to our customers.   Since you started service with Cox on June 17, 2017, our records show you only had two service appointments.  The first service appointment was for cable issues on June 24, 2017 and the second service appointment was for internet issues on December 27, 2017.    Our records show that we have issued several credits onto your Cox account since you started service with us of a total credit balance of $315.90.  No further credits will be applied onto your Cox account.    We value you as our customer and wish to continue our relationship with you.  However, if the quality of the services you are receiving is not to your satisfaction, we certainly understand if you want to explore other service providers.   Best Regards,   COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team 5159 Federal Blvd San Diego CA 92105 Tell us why here...

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of the service we provide to our customers.   We apologize that you were not receiving your monthly billing statements in a timely matter, however, our records show your billing address as follows:   [redacted]   If the above address is incorrect, please provide us a correct mailing address and we will update our billing system.    Our records show your monthly rate for 12 months is $103.30 before tax and after tax total of $128.04.  Due to the inconvenience we put your through I have applied a $200.00 courtesy credit onto your Cox account.  The credit adjustment will reflect on your next billing statement.   I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm Tell us why here...

Dear Mr. [redacted],
Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed through the Revdex.com in regards to the contract you agreed to on April 4, 2015.
In reviewing your account and the attached contract,...

you have a 30-day grace period before the contract agreement is binding.  On behalf of the Cox organization, I apologize if this was not explained to you.  
Our records show that on May 5, 2015, you disconnected your Cox account.  It disheartens us to know that we have lost you as a customer.  I have placed notes on your account to ensure that you will not be billed any fees for disconnecting on day 31 of your contract.  In addition, I have credited the remaining service balance of $24.87.
Mr. [redacted], please feel free to contact me directly with any additional questions and/or concerns you may have regarding your former Cox account.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
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Dear [redacted],   Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the quality of the service we provide to our customers.   Thank you for providing the correct service address that your are disputing at [redacted].  Our records show the balance of $847.49 is owed to Cox.  The following charges owed to Cox are as follows:   $115.11           Service Period April 11, 2016 through May 10, 2016 $108.50           Unreturned Cox equipment $244.12           Unreturned Cox equipment $379.76           Unreturned Cox equipment $847.49           Grand total   Our records show that you had a dispute with your roommate regarding the missing Cox equipment.  At that time we have advised you to file a police report regarding the missing Cox equipment.  If you have filed a police report, please provide Cox a copy of the report so we can waive the equipment charges.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.   Best Regards,  
[redacted]
[redacted] 
[redacted]
      Tell us why here...

I closed my cox account and returned the equipment and my account is still in collections. The amount that was turned over to collections was for $266 after contacting cox about this the told me it was due to still owing for the month after I cancelled and a cancellation fee. This should not be the case as I am active duty military and had to leave the state for a few months to go to training. I explained that to the representative when I was canceling my service and was told that I would not owe anything if I returned the equipment. The address I was residing at when I had service was 840 10th street Imperial Beach CA. It would be under either [redacted] or [redacted]I would like the account to be removed from collections and it taken off my credit report.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I acept the business response but they gave me this deal when I talked to them and in the last two months they raised it so they should give refuned from january to know and not change the charges every month. I will keep an eye on this because they change every month the bill. thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers.It was a pleasure speaking with you.  As per our phone conversation that took place on May 12, 2016 we have agreed to apply the following onto your Cox account.Disconnect your cable and phone service – disconnected as of May 12, 2016Waive Early Termination Fee – waived on May 12, 2016Schedule for a technician to pick up cable box (free of charge)Tech will pick up equipment on May 13, 2016 between 1-3pmKeep Premiere internet with 2 year discount$59.99 for 24 monthsMay 12, 2016 through May 12, 2018I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 9:00am to 5:30pm, Monday through Friday.Best Regards,COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California[redacted]5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 9:00am-5:30pm

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve the...

quality of the service we provide to our customers.   Our records show that you agreed to a 2 year service agreement on December 13, 2015.  At that time you were on a $55.00 off promotional offer for 12 months from December 13, 2015 thru December 13, 2016.  When the $55.00 off promotional offer expired you were still on a promotional offer called a “step up” promotion, which means you are now receiving $35.00 off instead of $55.00 off.  Please be advised this discount will expire on December 13, 2017.   I reviewed your account on February 20, 2017 and was able to apply additional discounts onto your account for 12 months as follows:    $5.00 off DVR service 50% off Cox Service Protection Plan$3.00 for Sports & Info Pak   Therefore your new monthly rate for the next 12 months with the additional discounts is $200.74 and after tax total is $218.19.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted], Office of the Regional Manager  Executive Customer Resolutions Specialist, California 877.982.5917 toll 5159 Federal Blvd. San Diego, CA 92105 Monday through Friday, 8:00am-4:30pm     Tell us why here...

Dear Mr. [redacted]Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the...

service we provide to our customers.Our records show that a refund of $48.60 was processed back to your credit card on April 4, 2017. Please allow 3-5 business days to reflect on your credit card. I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday.Best Regards,COX  -----------------------------------------------------------------...⇄

Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you were charged a tech visit fee of $75.00 on November 15, 2016.  However on December 12, 2016 Cox applied a toward the tech visit fee.  The credit adjustment of $75.00 will reflect on your next billing statement.    I am available for any additional questions and/or concerns you may have regarding this letter.  My office hours are 8:00am to 4:30pm, Monday through Friday.   Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
    Tell us why here...

Dear Mr. [redacted],
In reviewing your account, it appears that you spoke with our Customer service team today and they were able to resolve your service concerns.  Notes on the account indicate, that call-waiting was deactivated as well as the option to leave a voicemail message from incoming callers.
Again, we apologize for your frustration and are hopeful that your call to us today was resolved to your satisfaction.  If you need additional assistance, please feel free to call me directly.
Respectfully,
[redacted]
Executive Office of the Regional Manager
Cox Communications, California
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Dear [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   Our records show you made a Cox payment of $570.48 on April 14, 2017 however your services was disconnected on April 18, 2017.  At that time a credit adjustment of $150.35 was applied onto your account toward your cable and internet services.    After your services was disconnected a prorate credit of $307.99 was applied onto your account. The balance of $262.49 was for services rendered.  A refund check will be sent to you via mail.  Please allow up to 4 weeks to receive the check.    I am available for any additional questions and/or concerns you may have regarding this letter.  Best Regards,   COX --------------------------------------------------------------------------------...⇄ [redacted] 
[redacted]
[redacted]
[redacted]

Dear Ms. Ge,
Cox Communications (Cox) is in receipt of your “rebuttal” complaint filed through the Revdex.com. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Unfortunately, the equipment that was replaced on November 26, 2016 was Cox equipment and not your equipment. Regretfully we have to deny your request to return the equipment back onto your Cox account.
However, as a courtesy, I will issue a 12 month credit toward the modem rental of $3.99 x 12 = $47.88 to your Cox account. The credit adjustment of $47.88 will reflect on your next billing statement.

I am available for any additional questions and/or concerns you may have regarding this letter. My office hours are 8:00am to 4:30pm, Monday through Friday.
Best Regards,
COX
--------------------------------------------------------------------------------...⇄ /> Ligaya Wantland, Office of the Regional Manager
Executive Customer Resolutions Specialist, California
877.982.5917 toll
5159 Federal Blvd. San Diego, CA 92105
Monday through Friday, 8:00am-4:30pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Cox Cable is mistaken.  On April 13, 2016 the Representative told me that the On Demand was included with that package.  Also on the next subsequent 2 phone calls, I was told that the On Demand was included.   Why was a Technician sent out to my house after I had complained 3 times about not receiving the On Demand?  Check your phone recordings of those complaints.
Regards,
[redacted]

Dear Mr. [redacted], Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to...

improve the quality of the service we provide to our customers. Consistent with Cox privacy policies, we are only able to share information about this account with the account holder or an authorized user. Our records show you contacted Cox on February 24, 2018 requesting to file a complaint that your Cox account information was given to your former spouse.  After careful review of your Cox account we have no record a request for specific account information was ever made. Unfortunately we would have to decline your request for a full refund.   Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team 5159 Federal Blvd.San Diego CA 92105

Dear Mr. [redacted],   Cox Communications (Cox) is in receipt of your complaint filed through the Revdex.com.  Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention.  Doing so allows us to improve...

the quality of the service we provide to our customers.   We apologize that our Technical Support Team was not able to assist you in provisioning your third-party equipment to your Cox account.    Our Team has asked the Tier 2 Technical Support Team to contact on you December 12, 2017 at 714.272.4041 to assist with your third-party equipment but was not successful.  They were only able to leave you a voicemail.  They will attempt to contact you via phone again on December 13, 2017 at the same phone number.  Mr. [redacted], if there is an alternate phone number you would like our Tier 2 team to contact you, please let us know.   Best Regards, COX - California --------------------------------------------------------------------------------...⇄ The Executive Escalations Team 5159 Federal Blvd. San Diego, CA 92105 Tell us why here...