A better way wholesale auto is a great place to find the right carA great selection, fair prices, and nice staffI felt they really cared about finding the right car for me
bought [redacted] sales man didnt show me how to work one thing on it.other than that, pretty satisfiedpeople that dont ask questions its on them.had to bring paperwork back twiceto have things taken off I wasnt going to pay for .no problem changed it with no problem.this place is very fast cars moving and selling every minsomething has to work .people buy alot of cars from them [redacted]
Complaint: [redacted] I am rejecting this response because: I have proof of my multiple calls to ABW I will happily forward by mail Sincerely, [redacted]
I have reviewed the sales documents for the complaint filed by [redacted] Unfortunately there is no indication on the purchase order under promises made to consumer about being under a specific monthly paymentThe purchase order was also signed and initialed as a non refundable depositWe do not have a specific time frame for refunds to be processed, they are processed as soon as it is determined a refund is due and we have all of the correct information from the customerIn this case the deposit was left on a credit card so we needed that credit card information to process the paymentThe refund was processed on March 12, to card ending [redacted]
We purchased a [redacted] It's been over a year and we couldn't be happierHenry was our salesperson and did an outstanding jobHe was knowledgeable, patient, and professionalSharon handled our financing and couldn't have been more helpfulLove our *** Great experience
I have reviewed the complaint filed by Mr [redacted] I also spoke with Eric the salesperson in regards to the situationEric agreed that the fender liner should have been thereA Better Way will offer to pay the $that you have invested or will order and ship a replacement fender liner Please contact [redacted] in the office to arrangePlease accept our apologies for the inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:All mentioned above is true with the exception of the fact that the business knew about the expired drivers license status before they took a depositI’ve had a conversation with Henry (sales rep.) and sent him over all the documents including driver’s license and a credit cardBut nobody said anything.Please see images attached: Thank you Sincerely, [redacted]
I have reviewed the complaint and the sales documents filed by [redacted] The vehicle that [redacted] was trying to purchase was a [redacted] with a selling price of $ 26, After taken into consideration the selling price of the vehicle, taxes, registration, interest, dealer conveyance fee, warranty and or gap, etcthe payment of the car requested would be in the $700.00-$range, based on [redacted] credit The employees that helped [redacted] out also worked hard in order to get [redacted] the vehicle he requested and to get him approved for financingDuring this time the vehicle was not available for other customers to purchase If [redacted] would like, ABW would be more than willing to apply the $to a different vehicle in our inventory that would fit his budget better
I have reviewed the complaint filed by [redacted] ***I have also reviewed the sales and service records for the vehicle purchased [redacted] purchased an [redacted] on November 28, On December 18th [redacted] brought his [redacted] into the service department for concerns that he had with the vehicleThe concerns were that the check engine light had come on, a headlight bulb went out, and he was concerned about the tire pressureAll of those concerns were addressed and repaired as an offer of good-will on an vehicleOn April 7th, [redacted] brought his vehicle into the service department again with new concernsAt this time [redacted] was concerned about a clunking noise from the front of the vehicle, he needed to refill the coolant several times and add oil, and a parking light was outOur technician determined that the Anti-Rattle clips and control arms were wornAs a gesture of good will, ABW replaced the Anti-Rattle clips [redacted] declined the control arm repairIn order to determine where the leaks were coming from, the engine would need to be torn down [redacted] declined the teardown [redacted] was made aware of the repairs needed and declined them on April 7thThe vehicle has been available for pickup since thenThe last communication with [redacted] was April 25th @ 9:am when he indicated "we didn't know who we are dealing with and that he was going to contact his lawyer" From the beginning we have helped [redacted] with concerns he had with his vehicle purchaseAfter months of no concerns we still helped [redacted] with some of what he requested but we can't possibly do it all If [redacted] is not happy with the service contract he can cancel it and a pro-rated refund will be applied to his auto loan
I have reviewed the sales file for the complaint filed by [redacted] [redacted] put a $1,non-refundable deposit on a [redacted] on September 22, [redacted] had a valid [redacted] drivers license, but his temporary visitor status was expired [redacted] had options in order to purchase the vehicle: pay for the vehicle in cash and have the vehicle transported home (we are not able to issue a CT in-transit plate due to expired status) Finance the vehicle at which time ABW would be responsible for registering the vehicle and perfecting the bank lien [redacted] DMV will not issue a registration if the temporary vistitor status is expiredAfter waiting days for [redacted] to update his visitor status, he called and canceled the sales transactionThe deposit will remain on account for future use towards another vehicle, service or parts
I am in the market for a new vehicle and decided to go to A Better Way to test drive three different used cars After test driving the second one, the sales representative basically told me to put down a $1,deposit or leave because he didn't think I was serious buyer He told me that I was wasting his time, meanwhile I drove over an hour to get to the dealership The sales room is packed full of desks and does not seem like a professional atmosphere The sales person gave me his cell phone number by taking someone else's business card and crossing out that person's information and adding his All of the car prices seem very reasonable, however you have to pay an $wholesale dealership fee and many of the cars have issues that need to get repaired The sales rep promises that they will fix them but I cannot image the service quality is high Overall I am very disappointed, especially because they have such a large selection of used cars
I have attached copies of two documents that you have signed, one is the invoice the other is the buyers guideBoth forms clearly state the the vehicle was given a day / mile dealer warrantyThis was done as a good will gesture due to the age of the vehicleAs stated before you never brought the vehicle in during the warranty period or any time with in the months since you purchased the vehicleIf you had brought the vehicle in during the warranty period our mechanics would have been able to determine if there were any issues that needed to be addressedUnfortunately you did not bring the vehicle inAs an offer of good faith we will reimburse you for a new battery at our internal rateIf this is something you would like for us to do please contact Jennifer in the office
I have reviewed the complaint and sales transaction in regards to [redacted] complaint [redacted] inquired about a [redacted] that was under deposit by another customerThat customer left their no refundable deposit on April 9,The customer took delivery of the [redacted] on April 22, which is when they were able to provide the documentation needed for their transactionThe vehicle comes off of the website once the customer takes deliveryIf delivery happens over the weekend, the vehicle usually comes off the next business day
On 06/06/I purchased a [redacted] *ith 78,miles for $22, plus registration fees, Vin etching, dealer document fees and taxes for total of $25,which was advertised by sales person Paulo in mint condition and having the market value of $33,I paid the dealer 1,down payment plus $for extended warrantyI wasn't given a chance to drive the car and had to buy it at sightNext day I took the car to an authorized Chevy Dealer to run diagnostic scan( $138)The dealer uncovered multiple alterations to the car including lowering of the spring ( giving the car a very bumpy ride), plus many mechanical issues including: worn struts and shocks, leaking pipes, heavy breaks, a hole in the carpet.Also, the car was missing third row seatsI spoke with Paulo and he told me to bring the car back to the dealerI returned the car back to the dealer the next day, gave the keys to Miguel and was told by some very aggressive and rude lady that the dealer will keep my
Complaint: [redacted] I am rejecting this response because:This reply still doesn't make senseIf I buy a car it doesn't matter if the vehicle was a made long ago, I SHOULD NOT be having so many mechanical problem with the three months of owning the car, and I will repeat, the engine compartment was in shambles including having the wrong battery for this car, and the fuel line was checked also within that period and the mechanic said someone had used low grade gas in the [redacted] and I know 100% it wasn't meThis car was a lemonAnd I need some kind of acknowledgement and a way to solve thisOr I'll take this further Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We do not want to do business with your company everadvertisements and non refundable deposits? We did not get the car, Its still your asset to sellBottom line is this is your business modus operandi, You are quick to ask for money and never ever give it backBlinding customers with low prices and closing cost to half that plus interests another half doubling the advertised priceAnd as far as looking for a better credit score, you pick the lower one for a higher interest rateWE want a refund Sincerely, [redacted]
[redacted] Subject: [redacted] / Better Way Wholesale and Good Morning, I wanted to follow up regarding the email I sent filing a complaint on Better Way WholesaleI did receive your message I wanted to say thank you very muchThey did refund the deposit yesterdayI appreciate your help so much
A better way wholesale auto is a great place to find the right carA great selection, fair prices, and nice staffI felt they really cared about finding the right car for me
bought [redacted] sales man didnt show me how to work one thing on it.other than that, pretty satisfiedpeople that dont ask questions its on them.had to bring paperwork back twiceto have things taken off I wasnt going to pay for .no problem changed it with no problem.this place is very fast cars moving and selling every minsomething has to work .people buy alot of cars from them [redacted]
Complaint: [redacted] I am rejecting this response because: I have proof of my multiple calls to ABW I will happily forward by mail Sincerely, [redacted]
I have reviewed the sales documents for the complaint filed by [redacted] Unfortunately there is no indication on the purchase order under promises made to consumer about being under a specific monthly paymentThe purchase order was also signed and initialed as a non refundable depositWe do not have a specific time frame for refunds to be processed, they are processed as soon as it is determined a refund is due and we have all of the correct information from the customerIn this case the deposit was left on a credit card so we needed that credit card information to process the paymentThe refund was processed on March 12, to card ending [redacted]
We purchased a [redacted] It's been over a year and we couldn't be happierHenry was our salesperson and did an outstanding jobHe was knowledgeable, patient, and professionalSharon handled our financing and couldn't have been more helpfulLove our *** Great experience
I have reviewed the complaint filed by Mr [redacted] I also spoke with Eric the salesperson in regards to the situationEric agreed that the fender liner should have been thereA Better Way will offer to pay the $that you have invested or will order and ship a replacement fender liner Please contact [redacted] in the office to arrangePlease accept our apologies for the inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:All mentioned above is true with the exception of the fact that the business knew about the expired drivers license status before they took a depositI’ve had a conversation with Henry (sales rep.) and sent him over all the documents including driver’s license and a credit cardBut nobody said anything.Please see images attached: Thank you Sincerely, [redacted]
Credit will be processed tomorrowIt may take until Monday before it is credited to card
I have reviewed the complaint and the sales documents filed by [redacted] The vehicle that [redacted] was trying to purchase was a [redacted] with a selling price of $ 26, After taken into consideration the selling price of the vehicle, taxes, registration, interest, dealer conveyance fee, warranty and or gap, etcthe payment of the car requested would be in the $700.00-$range, based on [redacted] credit The employees that helped [redacted] out also worked hard in order to get [redacted] the vehicle he requested and to get him approved for financingDuring this time the vehicle was not available for other customers to purchase If [redacted] would like, ABW would be more than willing to apply the $to a different vehicle in our inventory that would fit his budget better
I have reviewed the complaint filed by [redacted] ***I have also reviewed the sales and service records for the vehicle purchased [redacted] purchased an [redacted] on November 28, On December 18th [redacted] brought his [redacted] into the service department for concerns that he had with the vehicleThe concerns were that the check engine light had come on, a headlight bulb went out, and he was concerned about the tire pressureAll of those concerns were addressed and repaired as an offer of good-will on an vehicleOn April 7th, [redacted] brought his vehicle into the service department again with new concernsAt this time [redacted] was concerned about a clunking noise from the front of the vehicle, he needed to refill the coolant several times and add oil, and a parking light was outOur technician determined that the Anti-Rattle clips and control arms were wornAs a gesture of good will, ABW replaced the Anti-Rattle clips [redacted] declined the control arm repairIn order to determine where the leaks were coming from, the engine would need to be torn down [redacted] declined the teardown [redacted] was made aware of the repairs needed and declined them on April 7thThe vehicle has been available for pickup since thenThe last communication with [redacted] was April 25th @ 9:am when he indicated "we didn't know who we are dealing with and that he was going to contact his lawyer" From the beginning we have helped [redacted] with concerns he had with his vehicle purchaseAfter months of no concerns we still helped [redacted] with some of what he requested but we can't possibly do it all If [redacted] is not happy with the service contract he can cancel it and a pro-rated refund will be applied to his auto loan
I have reviewed the sales file for the complaint filed by [redacted] [redacted] put a $1,non-refundable deposit on a [redacted] on September 22, [redacted] had a valid [redacted] drivers license, but his temporary visitor status was expired [redacted] had options in order to purchase the vehicle: pay for the vehicle in cash and have the vehicle transported home (we are not able to issue a CT in-transit plate due to expired status) Finance the vehicle at which time ABW would be responsible for registering the vehicle and perfecting the bank lien [redacted] DMV will not issue a registration if the temporary vistitor status is expiredAfter waiting days for [redacted] to update his visitor status, he called and canceled the sales transactionThe deposit will remain on account for future use towards another vehicle, service or parts
[redacted] MDX sold "as is" with unsafe drivers side airbag
I am in the market for a new vehicle and decided to go to A Better Way to test drive three different used cars After test driving the second one, the sales representative basically told me to put down a $1,deposit or leave because he didn't think I was serious buyer He told me that I was wasting his time, meanwhile I drove over an hour to get to the dealership The sales room is packed full of desks and does not seem like a professional atmosphere The sales person gave me his cell phone number by taking someone else's business card and crossing out that person's information and adding his All of the car prices seem very reasonable, however you have to pay an $wholesale dealership fee and many of the cars have issues that need to get repaired The sales rep promises that they will fix them but I cannot image the service quality is high Overall I am very disappointed, especially because they have such a large selection of used cars
very pleasant
I have attached copies of two documents that you have signed, one is the invoice the other is the buyers guideBoth forms clearly state the the vehicle was given a day / mile dealer warrantyThis was done as a good will gesture due to the age of the vehicleAs stated before you never brought the vehicle in during the warranty period or any time with in the months since you purchased the vehicleIf you had brought the vehicle in during the warranty period our mechanics would have been able to determine if there were any issues that needed to be addressedUnfortunately you did not bring the vehicle inAs an offer of good faith we will reimburse you for a new battery at our internal rateIf this is something you would like for us to do please contact Jennifer in the office
I have reviewed the complaint and sales transaction in regards to [redacted] complaint [redacted] inquired about a [redacted] that was under deposit by another customerThat customer left their no refundable deposit on April 9,The customer took delivery of the [redacted] on April 22, which is when they were able to provide the documentation needed for their transactionThe vehicle comes off of the website once the customer takes deliveryIf delivery happens over the weekend, the vehicle usually comes off the next business day
On 06/06/I purchased a [redacted] *ith 78,miles for $22, plus registration fees, Vin etching, dealer document fees and taxes for total of $25,which was advertised by sales person Paulo in mint condition and having the market value of $33,I paid the dealer 1,down payment plus $for extended warrantyI wasn't given a chance to drive the car and had to buy it at sightNext day I took the car to an authorized Chevy Dealer to run diagnostic scan( $138)The dealer uncovered multiple alterations to the car including lowering of the spring ( giving the car a very bumpy ride), plus many mechanical issues including: worn struts and shocks, leaking pipes, heavy breaks, a hole in the carpet.Also, the car was missing third row seatsI spoke with Paulo and he told me to bring the car back to the dealerI returned the car back to the dealer the next day, gave the keys to Miguel and was told by some very aggressive and rude lady that the dealer will keep my
Complaint: [redacted] I am rejecting this response because:This reply still doesn't make senseIf I buy a car it doesn't matter if the vehicle was a made long ago, I SHOULD NOT be having so many mechanical problem with the three months of owning the car, and I will repeat, the engine compartment was in shambles including having the wrong battery for this car, and the fuel line was checked also within that period and the mechanic said someone had used low grade gas in the [redacted] and I know 100% it wasn't meThis car was a lemonAnd I need some kind of acknowledgement and a way to solve thisOr I'll take this further Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We do not want to do business with your company everadvertisements and non refundable deposits? We did not get the car, Its still your asset to sellBottom line is this is your business modus operandi, You are quick to ask for money and never ever give it backBlinding customers with low prices and closing cost to half that plus interests another half doubling the advertised priceAnd as far as looking for a better credit score, you pick the lower one for a higher interest rateWE want a refund Sincerely, [redacted]
[redacted] Subject: [redacted] / Better Way Wholesale and Good Morning, I wanted to follow up regarding the email I sent filing a complaint on Better Way WholesaleI did receive your message I wanted to say thank you very muchThey did refund the deposit yesterdayI appreciate your help so much