A Closer Look Flooring Inspections

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] from Furniture care protection called on Tuesday March 29, to tell us that they were refunding the cost of warranty.We were very pleased with that Although for months we were lead to believe they were going to fix the chair.Also after months we also received a full refund from Lazyboy for the cost of lift chairTHey called on 3/It's unfortunate that it took so long to get a resolution to an obvious defect Total $1624-But in the end we were pleased with resultThank you for your help!Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfactory to me if/when the refund is completedI have yet to receive the refund or hear from the company in regards to the refund Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:First if all when I bought the furniture from Freed’s they informed me the warranty covered everything, but pet stains so my apology for that statementSecond of all I have been told for months the parts were on its way and that someone would call me back with a status and no one ever didAs well as a supervisor has never been available to talk to and was told twice they would call me back in or minutesThey did call back the first time days later, at which point I was at workI called right back and to date no one has bothered to callI was also told over a month ago that if the parts did not arrive soon my claim would be escalatedApparently it has not been until now [redacted]

Complaint: [redacted] I am rejecting this response because:It was a single incidentYou are making an assumption on how this incident occurred I have a copy of my warranty I know what the warranty covers and what it does not cover This is just an excuse to not honor the warranty that I paid $for I am not satisfied with your company on how it is handling this matter Sincerely, [redacted]

Attached

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Hi [redacted] We took another look at the pictures and the chair and decided to let [redacted] have a credit back on the chair to reselectFCP has contacted [redacted] and I believe she is happy with that answer Take Care, ***

This is in response to Customer [redacted] , The table has been abused and issues not caused by an accidentWhen reported to us the table has about to areas that have been stained and finish scratched and chipped, also the table has the finish bubbling on about 40% of the topAs stated on his warranty our company warrants against accidents from single incidents and every day use and abuse is not coveredIf needed I can upload the pictures they have provided usThere for this claim has been denied Take Care [redacted]

This customer was allowed to reselect on 4-to new merchandise to resolve this issue Thank you, [redacted]

FCP will fix Mr [redacted] 's issuesWe have left a couple of messages and waiting to hear back from him to get the parts ordered Thank you, [redacted]

Parts have come in and they will be contacting him this week to schedule the repairsIf the repairs cannot be completed FCP will contact him with other options Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will accept the refund they offered to resolve this complaintI would like the complaint to remain open until I receive the refund Sincerely, [redacted]

There is no advertisingOur website states you have protection against cracking and peeling and tears as a general coverageOur warranty which the consumer gets from the retailer is their coverage as we have different warranties for each retailerMr [redacted] 's warranty states clearly on the front page cracking and peeling of Top Grain leather in seating areas, and cracking and peeling of all leathers and Vinyl in non-seating areasThere is no advertising Thank you, [redacted]

This is a denied claimed due to abuse and multiple claimsAs stated on their warranty we are a accidental policy from single incidentsIf needed I can supply pictures that shows from every day use and not an accident Thank you, [redacted]

Hi [redacted] , I don't know what to do for Mr [redacted] as we can fix his problem and if he doesn't want that the only other option is for me to refund his amount he paid for the warrantyLet me know your thoughts Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I made the claim over the one section of the table pictured that I had placed a package of Clorox wipes that I had purchased from Costco upon the table, not realizing they were upside down, and it had turned the table red/pink and bubbled, which was an ACCIDENT, NOT "wear and tear" or "abuse"I was not aware this would occurI also submitted to the company pictures of the entire table to show other issues, which would be considered "use" that I believed should not occur with a dining tableTo say that the table is abused is a bold faced lieThis section that I would like repaired occurred on an accident, not on purposeI did not ask for any other section of the table to be repairedI simply showed how easily the table could be damagedI don't abuse the items I pay $forIn other photographs, there is evidence of damage from where I had spilled nail polish remover on the tableI take responsibility for that, but I assure that I did not PURPOSELY ruin my tableI simply would like the section that was damaged, again by an accident to be fixed! I also can provide the photos that I sentAccording to the company that I purchased this table from, this accident of putting the container is covered in my protection plan Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I do want the replacement recliner I picked out on Saturday 9/23/ I was informing you of how I was treated and the price difference in the current recliner and the new one I don't want to stop the replacement process, I just didn't think the difference in price was fair To get this over with, I want my replacement recliner delivered promptly without any issuesIf the protection plan company feels that it is fair they refund some of my money, because of the difference in price, that will be great if not whateverAt this point as long as I receive my new recliner I picked on Saturday 9/23/17, quickly I will accept it as a resolution to the issue Sincerely, [redacted]

FCP is not a cleaning service it is an accidental policy. Every day use is not considered a claim. If you have another stain you need to submit a claim but we do not just go out and clean your furniture. Take Care, [redacted]

This is in regards to Ms [redacted] 's claimFurniture Care Protection is a accidental warranty from single incidents and multiple claims can be considered use and abuseI would like Ms [redacted] to take pictures of the issues and email them to me directly so I can make a decisionMy email address is ***@furniturecareprotection.com and I will update the claim as soon as I get them Thank you, [redacted]