A Closer Look Flooring Inspections

Complaint: [redacted]
I am rejecting this response because:There is false advertisement.  In no way shape or form does your advertising on your website (screen shoot photo is provided on the attached) indicate any type of exclusions apply.  A reasonable person would construe based upon your advertisements that Leather and Vinyl is covered against Cracking, Peeling, and Tears.  Please provide me information from your advertisement that any type of exclusion may apply or that certain materials/items are excluded.  If you are unable to do that, then you are clearly falsely advertising coverage that you have no intent on covering.
Sincerely,
[redacted]

Furniture Care Protection is contacting Ms. [redacted] today to schedule service to fix the issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] from Furniture care protection called on Tuesday March 29, to tell us...

that they were refunding the cost of warranty.We were very pleased with that.  Although for   3 months we were lead to believe they were going to fix the chair.Also after 3 months we also received a full refund from Lazyboy for the cost of lift chair. THey called on 3/31 It's unfortunate that it took so long to get a resolution to an obvious defect .  Total $1624-But in the end we were  pleased with resultThank you for your help!Sincerely, [redacted]

There is no false advertising. Our website states you have protection against cracking and peeling and tears as a general coverage. Our warranty which the consumer gets from the retailer is their coverage as we have different warranties for each retailer. Mr. [redacted]'s warranty states clearly on the front page cracking and peeling of Top Grain leather in seating areas, and cracking and peeling of all leathers and Vinyl in non-seating areas. There is no false advertising.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After review, the claim was overturned and customer [redacted] was authorized for a replacement of the
Headboard on March 10th      If you have any other questions
please let  us know.

Hi [redacted]; [redacted] turned in a claim with multiple issues which is considered accumulation on the warranty. Furniture Care Protection will refund her warranty as she did not understand the warranty. A check will be cut this week for the purchase price of the warranty.  Thank you, [redacted]...

[redacted]

This customer was allowed to reselect on 4-27 to new merchandise to resolve this issue.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The condition of the table comes into consideration when determining a claim and by the pictures she sent in the table will fall under abuse. Furniture Care Protection will refund [redacted] for the cost of the warranty since they do not agree with the decision.  Thank you, [redacted]

This is in response to Customer [redacted], The table has been abused and issues not caused by an accident. When reported to us the table has about 7 to 8 areas that have been stained and finish scratched and chipped, also the table has the finish bubbling on about 40% of the top. As stated...

on his warranty our company warrants against accidents from single incidents and every day use and abuse is not covered. If needed I can upload the pictures they have provided us. There for this claim has been denied.  Take Care [redacted]

Parts have come in and they will be contacting him this week to schedule the repairs. If the repairs cannot be completed FCP will contact him with other options.  Thank you. [redacted]

This is in regards to Ms. [redacted]'s claim. Furniture Care Protection is a accidental warranty from single incidents and multiple claims can be considered use and abuse. I would like Ms. [redacted] to take pictures of the issues and email them to me directly so I can make a decision. My email...

address is [redacted]@furniturecareprotection.com and I will update the claim as soon as I get them.  Thank you, [redacted]

FCP is not a cleaning service it is an accidental policy. Every day use is not considered a claim. If you have another stain you need to submit a claim but we do not just go out and clean your furniture.  Take Care, [redacted]

Complaint: [redacted]I am rejecting this response because:I do want the replacement recliner I picked out on Saturday 9/23/17.  I was informing you of how I was treated and the price difference in the current recliner and the new one.  I don't want to stop the replacement process, I just didn't think the difference in price was fair.  To get this over with, I want my replacement recliner delivered promptly without any issues. If the protection plan company feels that it is fair they refund some of my money, because of the difference in price, that will be great if not whatever. At this point as long as I receive my new recliner I picked on Saturday 9/23/17, quickly I will accept it as a resolution to the issue.    Sincerely,[redacted]

I am adding a copy of their warranty and pictures that shows this is just every day use and we are a accidental warranty from a single incident. Please let me know if you need any thing else.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me if/when the refund is completed. I have yet to receive the refund or hear from the company in regards to the refund. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my cats are declawed it's caused by my jeans it happened at my boyfriends and to my wooden chairs as well. It is not due to pets
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: A voicemail was left for me by Furniture Care Protection saying that they would now cover my furniture for this damage.
Sincerely,
[redacted]