A Closer Look Flooring Inspections

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: my cats are declawed it's caused by my jeans it happened at my boyfriends and to my wooden chairs as wellIt is not due to pets Sincerely, [redacted]

After review, the claim was overturned and customer [redacted] was authorized for a replacement of the Headboard on March 10th If you have any other questions please let us know

Hi ***,
Furniture Care Protection's contract states that the customer must contact us with in days and claims are from single incidents*** has contacted us about multiple spots on their furniture which is considered wear as it has accumulated multiple spotsI would offer them back
the money they paid for the warranty and let them void the warranty
Thank you,
***

Revdex.com:After another call and requesting a manager name *** who was very friendly and listened*** realized that the furniture company had the wrong type of sofa listed on my paper workHe took the time to understand what I was saying and agreed to repair my
sofaI thank *** for not treating my call as I have heard this before.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I don't want my couches cleanI want you want you accept the claims I put in for the stains that occur and honor the contract that we purchaseIf you cannot do that I should be granted the refund for you not honoring your contract.
Sincerely,
*** ***

I want to apologize to Ms*** for the issues on her sofaFCP covers cracking and peeling on top grain leather in all areas and cracking and peeling of non-seated areas for all leathersShe has a bonded leather sofa and loveseat which isn't covered in the seating areasI don't think this was
explained to her in full and would honor her wishes of refunding her warranty. Take Care, *** ***

I want to apologize to Ms*** as the warranty only cover single incidents and the pictures from the product does take into consideration of how the claim is handledFCP will refund her the full amount that she paid for the warranty as it wasn't explained to her properly. Thank
you, *** ***

***See Attached***

Complaint: ***
I am rejecting this response because: Myself and my wife have not heard back from anyone at this Furniture Care Warranty CompanyWe had to call the store where we brought our furniture and arrange with MrDavid, the Ashley furniture store ManagerTo help
us solve the chair issuesThe chair was fixed on 11/11/by Mr*** the in house Ashley furniture store TechnicianHe said (he will order) the table partsNo one else from anywhere else has called usFurniture Care Warranty is full of @#$&!
Sincerely,
*** ***

Hi:This is in response to Mr*** issueFurniture Care Protection does protect against cracking and peeling on leather and vinyl in non-seating areas as stated on his warrantyMr***'s claim was denied as he has a bonded/blended leather product which states cracking and peeling is only
covered in non-seating areas and his issue is in the seat on the right side facing seat of the sofaCracking and peeling is covered in the seating area on top grain leather products onlyI hope this helps Take Care, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is in regards to customer ***
*** l0#***I have attached a copy of ***'s warranty and it
clearly states cuts and punctures are from a single incident and that scratches
to leather isn't covered*** turned in a claim with multiple incidents
which is considered every day
use and accumulation and is a denied
claimI hope this helps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In regards to Mr ***'s complaint1st thing I want to clear up is the warranty does not cover everythingIt is an accidental warranty policyHis claim is approved to be taken care ofThe problem is his product is an import from over seasFCP has ordered the parts and it normally takes 90-
days to get shipped inWe are finding out now were the parts are and how quick we can get it fixedI will update asap. Thank you, *** ***

Initial Business Response /* (1000, 5, 2016/01/11) */
Contact Name and Title: *** *** Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@furniturecareprotection.com
Hi ***
Furniture Care Protection let *** reselect on the sofa and I believe she is happy now
Take Care,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This is in regards to Mr. [redacted]'s loveseat FCP went a head and ordered a new seat casing for him instead of trying to clean as soon as the part comes in we will send a tech out to install.  Take Care, [redacted]

Hi [redacted],  I don't know what to do for Mr. [redacted] as we can fix his problem and if he doesn't want that the only other option is for me to refund his amount he paid for the warranty. Let me know your thoughts.  Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

regarding Mr. [redacted]'s claim. FCP is contacting him today to offer a reselection as the bed cannot be repaired. He will be given full credit to reselect.  Take Care, [redacted]