A2Zoffsite Reviews (63)
Review: This company invoiced for services not authorized or requested.Desired Settlement: Remove all billing for these services that were not requested. Stop all future invoicing for these services.
Review: This company has sent us multiple bills for a service that we never ordered/authorized. They then sent us to collection when we failed to pay the bills. Nobody at our office has ever heard of or authorized this company's services. If they spoke with anyone in our office - they misrepresented what the call was about.Desired Settlement: We would like this company to void any invoice they have for us & stop sending us bills for something we never received/ordered. Thank you.
Review: On January 3, 2013, A2Z Offsite sent one of our offices an invoice in the amount of $49.95 as payment for services that were neither requested, authorized or received. Per the instruction of A2Z Offsite, the office submitted a cancellation notice on 1/28/13. There have been repeated attempts to contact A2Z Offstie, however A2Z Offsite has repeatedly ignored the cancellation request and sends additional invoices. Our latest attempt at contact was 4/3/2012, and we have yet to receive a reply. The invoice was sent to their collection agency who now charges an additional $500.
Review: I have been sent a past due invoice summary for a service that I didn't request or use. The company emailed me a voice recording that appears that I have authorized their services to begin for some type of computer back up that I have no need or use for. Since our company has it's own Computer Dept. at our headquarters that handles our computer and back up needs.
Review: This company claims to have called us using an automated "verification" system. They claim that we authorized the opening of an account with them even though they only spoke with an employee who is NOT authorized to make that sort of decision for the company. We have never used their product, no do we intend to. Besides allegedly obtaining authorization over the phone, no other contact was made by this company until we received a billing invoice for their services. According to them, new customers are supposed to receive some sort of "Welcome package" within 5 to 10 days of opening an account with them. We never received any such package, and had no communications from them. We are now being invoiced for two months of a service that we did not want and did not choose to sign up for. We called to attempt to get this issue resolved, but they refused to make any concession to us. They are now telling us that they are going to charge us a "cancellation fee" of up to 90% of the value of a 12 month contract. As of right now we are being billed for 2 months of service at 49.95/month for two months for a total of $99.90Desired Settlement: We would like to have any account(s) this company may have set up for us without our permission to be closed immediately, and all billing reversed to reflect the fact that we never chose to do business with this company.
Review: I jsut revieced an email and an invoice for this company A2Z. I called the number on the invoice and I was told that I had a past due bill with them. They had a poorly spliced recording of me agreeing to this service. First off, I would never agree to a service that backs up my computers. My corporate office does that for me. They threatened to take me to court. I never signed up for this and do not intend to pay for it.Desired Settlement: I am not responsible for the invoice. I never agreed to this service. Thank you
Review: I am being billed for a service that we never authorized, they refuse to remove these charges and continue to submit billing, although we had contacted them do dispute these charges and submitted a form to them to cancel service. They insist that they are a data backup company, but this equipment is owned and backed up by State Farm Insurance, they would have to contact them to begin this service. I attempted to contact them through their website and login info they have provided but been unable to contact them. I feel like they are a fraudulent company that is trying to charge me for a service that was never authorized by me.Desired Settlement: Please remove all charges, stop contacting me and Do Not threaten me with collections.
Review: This company is operating a scam where they say we contracted them for online backup of computer information. We are a church that does not utilize that nor did we ever contact them. They sent us a bill in January saying we owed $49.95 and showed a name and password of one of our secretaries, who did not contact them and her name was spelled wrong. We sent them a letter with this information and they did not respond. We then received a call that we were being sent to collection for not paying them, received another bill in late February for $99.90 and then a week ago we received a notice from Nationwide Recovery Systems saying we were in collection and owed $539.46 that had to be paid in 30 days. The man "[redacted]' that called our church from NRS was very nasty to our secretary. We are filing this Revdex.com complain and an Ohio Attorney General complaint since we are in Ohio. We also have spoken with our attorney who is also going to send a letter to this collection agency. Both A2Z offsite and NRS are listed as scam warnings on your site.Desired Settlement: We want A2Z Offsite to remove the account they say we opened with them, remove the debt they say we owe and remove us from all forms of future contact.
Review: Dear Madam or Sir,
Review: We have received bills from this company which we did not authorize or order and if we spoke to them on the phone we were not told who they were or certainly did not agree to a contract with them. We have not received any product from them.Desired Settlement: To not receive any more invoices from them.
Review: We are in receipt of an invoice alleging a $49.95 "past due amount" and $49.95 in additional charges for "Advanced Plus 100GB" service for the period 2/8 through 3/7. Our pastor is named as the "Account Contact," but she has never heard of the company, nor did she request the service. We regard the invoice as fraudulent.Desired Settlement: We don't intend to waste any more time on this scam, but if we can help the Revdex.com in putting it to an end, we will cooperate.
Review: We received an invoice on January 16, 2013 from A2Zoffsite for $49.95. The invoice stated we owed a previous balance of $49.95 and that the amount due was $49.95. This was the first invoice we received. We didn't know what this invoice was for so we tried mutiple times to call the phone number but the voice message said there was no one available to take our call. We tried and tried but always got the same message. We tried the website but it said it couldn't locate the page. So, we sent a letter the same day we received the invoice.
Review: This company A2Zoffsite has contacted me twice claiming I setup an account for file storage with them. I have never set up this account and when I first saw the bill I knew it was a scam. Today they called trying to collect on $149.85. When I asked why they didn't ask for a credit card at the time I supposedly set up the account this woman [redacted] said it was agreed upon with a customer service representative that they would send a bill. Knowing they are recording my conversation I told her that if they indeed recorded this conversation when I supposedly set up the account they should find out who actually set up the account because it wasn't me. They were e-mailing me a copy of said recording.(Never received it) and we were disconnected. They have since faxed me a cancellation notice which I am supposed to sign and fax back. Good Luck with that, I'll not sign anything! I want them to know I did not and will not ever need this service if it does really exist and will not pay any bogus charges. I need to report this so that this company cannot carry on this scam.
Review: I received invoice in Feb stating I owed $49.95 for an off site back up service that was not authorized. I called and was told that it would be corrected. In March I received another invoice for $99.90 for 1 more month and the previous month. I called 3-18-13 and was unable to reach anyone. On 3-20-13 I spoke with Sandy and she said that she would send a cancellation form. I did not receive a cancellation notice. With the current complaints on the Revdex.com website stating this is another way the business scams the public by getting a signed cancellation which is followed by a $199 cancellation fee, I would not have signed it. I wrote a letter to Offsite on 3-22 13 stating that we did not authorize any services from them nor were we paying any charges. On 4-26-13, today, I received a fax from NRS in Dallas TX stating that I now owe $539.46 from a collection firm. I do not intend to pay for services that I did not authorize or receive. The invoice numbers in question are 2761646 and 2761403. With NRS it is reference Case File: 8756411.Desired Settlement: I need a written acknowledgement of all parties that there are no charges pending---both from A2Z and NRS.
Review: We received an invoice from A2Z offsite for $49.95. We had never heard of this company before, so I called to ask what it was for. It is for an online backup service, and they said one of our employees that is unathorized to make these types of decisions had okayed the transaction over the phone. I told them I didn't want the service, and they said we would need to fill a request for cancellation. I refuse to do this because I don't want to sign anything stating that we were once in a contract with this company. When they e-mailed me the cancellation request, I e-mailed them back requesting a copy of the recorded phone conversation. When they e-mailed it to me, it was a robo-call that the answers could have easily been cut and pasted into. When I played it for the employee that they said athuorized it, she had never heard it before. Not to mention, the call says the date was December 5, and that employee did not work on December 5. I have payroll documents to prove this. I think this company is fraudelent, and some how stole a recording of our employee from a lab or other service that we phone into.Desired Settlement: My desired outcome would be that this company is investigated for fraudelent actions, and that they cancel whatever service they say they are providing for us. I would also like them to know we are not paying the invoice they sent us, or any type of a cancellation fee.
Review: Rec'd a bill from this company for offsite computer records storage. They said it was authorized by one of our receptionists. I called them to inform that 1) We already have an off-site back-up service 2) Our receptionists cannot authorized ANY services (must be through the owner or practice manager). They said the receptionist downloaded the software. The station in the reception office is a slim client and the main server does not show anything down loaded. They said the only way to cancel is to fill out a form with our company information on it. I have been unable to even confirm this as a "real" business and the person I was speaking to sounded like they were in a basement. I am leary to send them any of our company information, and will not be paying for a service not authorized.Desired Settlement: We should not be billed and won't be paying. Account needs to be and I would prefer they do not contact us anymore.
Review: Somehow they have my voice authorization for their service (I do not recall ever giving it for their service) through a phone solicitationI would not have agreed to their service since I have no need for it (I have local hard drives for back up) and never accept phone solicitation offers until I receive written materials so that I can read the fine printAccording to their voice record, they were to have provided me with a packet that would allow me to use their service — I never received any printed material from themThe voice authorization suposedly was given on Dec 5, 2012, but the first bill I received from them said service began on Jan 8, and went to Feb 7, I got this bill from them (the first written communication from them) on Feb 13, (payment due on Feb 15), which included proper user name and password for their serviceWhen I contacted them about the bill because I thought it was a mistake, they informed me that I would need to pay for both Dec and Jan, as well as a $termination fee — all for services that I did not need, do not remember ever authorizing, and certainly never used (and could not have used since I did not have user name and password, much less their internet address since I did not have information about their companyAfter several phone calls, I was told that the best they could do was to charge me the $termination fee (waiving the monthly bills)If I did not accept that offer, they would turn it over to collections, charge me as much as they could according to their contract, plus any legal feesThis is not buyer's remorse — I firmly believe that I have been sammed in some way for them to get this voice authorizationWhen I teach the commandments, I call fraud obtaining something through an apparent legal right (even though it is not morally right)I liken what is happening to me to that type of fraud — apparently they have some legal standing, but it still is not morally right to make me pay for a service that I have not used, will not use, do not want, do not remember signing up for (if I even did that — I believe I have been scammed in some way for them to get that authorization).Desired Settlement: I have been scammed before and it cost me (this may well be another time)While I would prefer to have them cancel everything without any cost to me, I would be wiling to pay them for the supposed one month serivce which I found out about when I received their first billI would like them to waive the early termination fee since I never used their service, never logged on to their service, did not know about their service, could not log on to their service even if I wanted to since I did not have a user name and password until I got the first bill
Review: Early April Received an invoice from A2Zoffsite. Called and told them I did not authorize this service and my employees know they are not allowed to authorize any services of any type. Figured this was the end of this but today received a phone call from NRS collections and they told me I owed them money and needed to pay. Hung up with them and called A2Zoffsite and they refused to answer anything questions and transfered me to NRS collections.
Review: We have never ordered any service from A2Z, now have we ever used any of hteir products. But despite us telling htem repeatedly (by phone, e-mail and fax) that we never ordered any service, they continue to bill us. We have faxed them a signed 'contract cancellation request' that they provided, but that has not helped. And now they have a collection agency contacting us asking for $539 for a service we never ordered and never used.Desired Settlement: We would like to stop receiving bills and would like hte collection agency ([redacted] of [redacted]) to be informed that this is a fraudalent charge they are trying to collect for.
Review: I received an invoive from A2Z Offsite for a product I did not order. I called the company's Customer Service Number and an office in California and South Carolina and received the same response from a recorded message: