A2Zoffsite

Review: They called the church and spoke one of our members. They misrepresented their services somehow with their wording, not stating clearly.Desired Settlement: They have been billing us for a few months now, with no other contact, except this bill. The bill keeps getting higher and higher, with no attempts to contact us or to provide the service we DID NOT AGREE TO. They need to STOP sending this bill.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted] Ms [redacted])

The service was offered to and accepted by Mr [redacted] by a telephone marketing call.

Mr [redacted] indicated he was over the age of 18 years and authorized by to accept terms of service on December 05, 2012.

The Customer Support Desk communicated with Suzanne [redacted] in March at which time Ms [redacted] requested that the service be terminated. A standard form to request the cancellation was e-Mailed to the address provided by Ms [redacted]). This form was never received back and as a result, the account went stale in the system and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] have been placed on an internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Review: A representative of A2Z Offsite called one of our employees [redacted], and asked if she wanted our computers to be backed-up. [redacted], who is only a sales person and has no managerial position or authority, believed this was the computer company we used, and replied yes. We were then sent a bill for these services which were not authorized or explained nor was anything signed by any member of our company. Now they have begun using a collection agency to threaten us for non-payment.Desired Settlement: we want them to cancel the invoice, stop harassing us, and stop the collection company, NRS from calling, emiling, faxing and harassing us.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Ms [redacted])

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] confirmed she was over the age of 18 years and authorized by [redacted] to accept terms of service on December 05. 2012.

The Customer Support Desk has already negotiated a settlement on April 09, 2013 with Ms [redacted] who indicated that she is authorized to deal with this matter on behalf of [redacted]. The early termination settlement agreement was reached telephonically and followed up in writing to email [redacted] The email confirmation which was sent to the customer on is attached.

On receipt of the settlement agreed to by Ms [redacted] on behalf of [redacted], the account will be considered fully resolved and the file will be withdrawn from the collections process as requested in the complaint.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite

Email sent.

---------- Forwarded message ----------

From: [redacted]

Date: Tue, Apr 9, 2013 at 11:33 AM

Subject: Cancellation Offer

To: [redacted]

April 9, 2013

New York, NY

10003

via email to [redacted]

Re: Cancellation Offer

Thank you for your cooperation in resolving the balance on your account.

We are providing this letter as proof for your records.

Upon receipt of the amount of $199.95 by credit card, we will be closing your account and marking it as paid in full.

No additional fees of any kind will be added, and this matter will be considered fully resolved.

Furthermore, the account will be permanently withdrawn from any collection process.

Yours truly,

A2Z Offsite

Consumer

Response:

Review: I have never done business with this company before and dont intend to. ithas something todo with a computor service andi dont even have one. I keep recieving billing statement on something I have never agreed to. now i'm recieving collection notices. I will also be taking copies to the police dept.Desired Settlement: a letter from a2zoffsite andthe collection agency stating they were mistakin on billing

Business

Response:

Complaint ID [redacted] / Mr [redacted] on behalf of [redacted]

Thank you for notifying us of this complaint and providing the opportunity to properly investigate this matter. We take all complaints very seriously and are committed to addressing and resolving in a timely fashion.

The

service was offered to and accepted by Ms [redacted] by a telephone

marketing call. Ms [redacted] indicated that she was over the age of 18

years and duly authorized by [redacted] to accept service

terms on December 05, 2012 in her capacity of Caregiver.

Mr

[redacted] telephoned the Customer Service Help Desk as indicated and

spoke to a Customer Service Representative. The representative

attempted to address all questions and concerns raised in a forthright

manner. Mr [redacted] indicated that [redacted] wished to

terminate the A2Z Offsite subscription with immediate effect. The

process of cancellation was explained, Mr [redacted] however declined to

receive any forms via fax or eMail and was uncooperative to negotiate

further on the matter. The

account was noted accordingly and turned over to Commercial Collectors

to negotiate the balance of the remaining 12 month contractual term.

After

reviewing this matter, Management has made the decision to cancel this

account as well as any associated charges. Commercial Collectors have

on our instruction already returned this file to us and the matter will

not be pursued further. Additionally details for [redacted]

have been placed on an internal DNC (do not call) list and will

receive no further communications or solicitations from our firm in the

future.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Sincerely,

A2Z Offsite

Review: This company A2Z offsite has a telephone recording of our company authorizing charges. This tape is pieced together and is authorizing things we did not authorize. This company has been further billing us for services we never received nor did we ever know about. Now a collections company is harassing us to pay these unauthorized charges.Desired Settlement: Remove all charges and close down this fraudulent company.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted] - Mr [redacted])

The service was offered to and accepted by Ms Myrna [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by [redacted] to accept terms of service on December 05, 2012.

The Customer Support Desk worked with [redacted] who indicated he was authorized to interact on behalf of Cross Carpets in this matter during February 2013. Including to provide copies of authorization as well as to fully explain the cancel process. and address all concerns in a forthright manner It was indicated that Mrs [redacted] was “recently dismissed” and based on this fact, the company would not settle the past due balance on the account. Only after a failure on the part of the customer to co-operate to settle this account was the matter defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite

Review: A2Z offsite sent an invoice summary in the U.S. mail dated March 13,2013 for "current charges" of $49.95, although they have provided no service to my small business, we have no business agreement with them, and A2Z offsite is not authorized to provide any service to my business. (A local company in Memphis, TN provides our internet service.)Desired Settlement: Sending false bills through the mail seems to me to be illegal. I would like for A2Z offsite and any other company to cease the practice of mailing bills to businesses that are not customers and who do not owe money. I would like to see the people involved with this scam prosecuted.

Business

Response:

Revdex.com Wisconsin

Trade Practices Consultant

Complaint ID [redacted] /Ms M [redacted] (M [redacted])

We

are responding to the above mentioned complaint forwarded to us by your

office. We take all complaints very seriously and we strive to be

proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on February 20, 2013. Our records

indicate that the service was offered to, and accepted by Ms Millicent

[redacted] via a telephone marketing call. Ms [redacted] indicated

that she was over the age of 18 years and duly authorized to accept the

terms of service.

Albeit

that there has been no telephonic or electronic correspondence on the

part of Ms [redacted] prior to submitting this complaint to allow us to

address the complaint, the account has been cancelled outright with

immediate effect. All contact details for M [redacted] have been placed on our internal Do-not-call-list and will

receive no further communication or correspondence from us in the

future.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Warm Regards

A2Z Offsite

Review: On February 15, 2013, I received an invoice for services for the period of January 8, 2013 to February 7, 2013. The charges were for a service for which I did not contract. The account contact is one of my employees, but she has no authority to approve services and she claims that she did no such thing. When contacted, the company sent cancellation forms, on which I stated that I had not contracted for this service. Their response was to send a payment form which gives me the optionof cancelling the service for $199.95 or if I refuse to pay and cancel the account then the account will be in default.Desired Settlement: I would like this account cancelled without the exchange of funds or being reported to any credit bureaus, and I would like their business practices to become more ethical so as not to fraudulently sign businesses up for services that they do not require.

Business

Response:

Review: charges for services that office did not approve

Business

Response:

Complaint ID [redacted] / Ms [redacted])

We are responding to the above noted complaint forwarded to us by your office.

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on December 5, 2012. Our records

indicate that the service was offered to, and accepted by Ms Beverly

[redacted] via a telephone call. Ms [redacted] indicated that she

was over the age of 18 years and duly authorized to accept the terms of

service on December 5, 2012 in her capacity as an Church Office Administrator.

Ms

[redacted] telephoned our Customer Service Help Desk as indicated in her

complaint and spoke to a Customer Service Representative. The

representative attempted to address all questions and concerns raised in

a professional and forthright manner. Ms [redacted] indicated that she

wished to terminate the A2Z Offsite subscription with immediate effect.

The process of cancellation was explained and the necessary forms faxed

to the number provided by Ms [redacted] in order to attend this request.

We

believe our office has acted in good faith and has been responsive to

Ms [redacted]’s requests and have done our best to explain our

cancellation process and provide her with the cancellation document she

requested in addition to explaining the service and offering support

should it be necessary.

A2Z

Offsite has reviewed the customers request and in order to resolve the

issue has cancelled the account as well as any associated charges.

Please advise her that our Customer Service Manager [redacted] is available

and standing by during regular business hours (9-5 EST) by phone at

[redacted] or, by email at [redacted]

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Sincerely,

Review: Last week, A2Z called my office, and stated that I had a past due account. I knew nothing of this company nor its bill. They said I agreed on the phone to their offsite data storage. I disagreed, as we are a physician office and would never agree to data storage offsite. They said they have recorded voice agreeing to this. I disagreed and said there must be a mistake. And hung up. A supervisor from A2Z called me the next day. She stated same information. I again disagreed, but she could not play the supposed recorded agreement to me. Today a representative from a collection agency called. Stated that I owe them $200 to clear this debt. I again disagreed that I would have set up an account for offsite data storage. He played the recorded agreement. It was an automated questionnaire, with a voice that sounded like a distorted version of my voice stating my name, company position, name and address of company, and a "yes" agreement to pay $49.95 a month. I have no recollection of this recorded call, nor would I ever want this service. This appears to be a scam.Desired Settlement: I would like a letter stating that this is not a bill owed by me, and to not have this account turned over to a collection agency. Apology and admission of scam would be nice, but not required.

Business

Response:

Review: I am pastor of the [redacted] in Richmond Indiana. We recieved two invoices for the amount of $99.00 each stating that we had entered a contractual agreement for thier computer backup service. They sent a recording "clearly" proving that smone had agreed. My wife was that someone and she said that that conversation never happened.Desired Settlement: A2Z offsite should be closed down. There are far too many complaints about this comany.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Mr [redacted])

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by to accept terms of service on December 05, 2012.

The Customer Support Desk communicated with Mr [redacted] in March 2013 in an attempt to resolve the overdue status on the account, including to explain the standard process to proceed with a cancellation of services should this be requested. The contract cancel form was received from Mr [redacted] on March 07,2013 at which time the billing process was halted. Due to an overdue unpaid invoice on our system, the account went stale and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] of the [redacted] have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Review: We received a phone call on 4/11 from [redacted] at A2Zoff site wanting to collect a payment on a bill. We have not done any business with this company,. I asked [redacted] who authorized this service and she said is was over the phone and a [redacted] agreed to their services in January. We do not need a back up system for our computers and we would not agree to anything over the phone without proper paperwork. When we talked to her she said they could not cancel our agreement until we filled out the forms that she would fax to us. We received 5 pages to fill out. How can they accept a new customer over the phone and with no information, but can't cancel until we fill out all the forms. She said we owed the money until the agreement is cancelled. We do not feel that we should give them any information to cancel something that we did not agree to in the first place.Desired Settlement: We would like for this company to change their way of business and not insist on being paid for services not requested.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted] - [redacted]

The service was offered to and accepted by Mr [redacted] by a telephone marketing call. Mr [redacted] he was over the age of 18 years and authorized by [redacted] to accept terms of service on January 08, 2013.

The Customer Support Desk worked with Sue who indicated she was authorized to interact on behalf of [redacted] in this matter and explained our business practices and explained the cancellation procedure.

After reviewing this matter, Management has made the decision to cancel this account outright as well as any associated charges.

Additionally, details for [redacted] have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite.

Review: I received a Invoice for $49.95 for computer backup service that I did not, request, authorize or received. Then when I called the company to dispute the bill the send me a cancellation form but services where cancelled because it whent directly to collection . Now the collection agency wants $500 and A2Z Offsite no longer has involment. They have a recording of me answering some questions but never agreeing to contract. Plus there recording is not clear of the services they are providing. A2Z offsite never provided any services and was billing me on a month bases even after I told them to cancelled.Desired Settlement: This charge need to be taken off. A2Z offsite never provided any services.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Ms [redacted])

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by to accept terms of service on December 05, 2012.

The Customer Support Desk left communicated with Ms [redacted] during February 2013. The form requesting a cancellation of services was faxed to Ms [redacted] for completion. This form was never received back and as a result the account went stale on our system and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Review: A2Zoffsite claims that I, as pastor of a church, contracted for data backup services on January 8, 2013. I never wanted such services, never asked for them, and never used them. The 'substantiation' of their claim was a computerized audio recording in which a quiet and somewhat muffled voice, not unlike mine, answers basic address questions and then asserts that the person has authority to enter into this contract. Our church has a business manager who handles these types of administrative things so the pastor can do the pastoral work. Having listened to the recording provided I am confident that I did not ever hear the contractual statements clearly delineated on the recording. I would not have agreed to such terms for a service I did not want or need, nor have authority to engage.

Today I received a call from a [redacted], phone [redacted] of 'NRS' acting as a collection agency for A2Zoffsite, who assured me that if the past due balance was not paid a suit would be filed.Desired Settlement: I want the 'past due' bill for services never wanted or used to be marked 'satisfied, and the collection agent called off.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Pastor [redacted])

The service was offered to and accepted by Pastor [redacted] by a telephone marketing call. Pastor [redacted] indicated he was over the age of 18 years and authorized by to accept terms of service on January 08, 2013.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: A2Z offsite sent me a one month bill for $49.95 for service I never ordered, never authorized. I have no data to store, and never have had any. I attempted to call the phone number during their service hours, EST, several times, over several days, each time, as connection is completed, a click is heard, as in a hang up. I finally spoke to an A2Z representative, explaining I, at no time, authorized any services of any kind. The representative said the invoice will be cancelled, and a manager will call me the next day, to confirm cancellation. I received no call back. -- A few weeks later, I received a answering machine phone message, from a person claiming to be a collections agent, claiming I owed the past due amount of $539.46 and I should call to avoid further action. They claimed to have been retained by A2Z offsite.Desired Settlement: 1. Confirmation of cancellation 2. Never fax, call, or mail me ever again.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Complaint ID [redacted] Mr [redacted])

The service was offered to and accepted by Mr [redacted] by a telephone marketing call. Mr [redacted] indicated he was over the age of 18 years and authorized by to accept terms of service on February 20, 2013.

On investigating this matter further records indicate that during the initial telephone conversation with the Customer Support Desk, the process of cancellation was explained to Mr [redacted] who indicated it was his intention not to complete any request to cancel and thereafter requested a Supervisor call-back. Ms [redacted] attempted 3 times to return Mr [redacted]’s telephone call including to leave voice messages which were not responded back to. Due to non-contact, the account went stale in the system and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted]’s [redacted] have been placed on an internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Review: We received a bill for services we did not need or authorize and also a recording of the Pastor's voice but no authorization or contract sent. Only a bill and a second bill.Desired Settlement: We have not paid the bill and sent a cancellation form for something we did not order. We already have backup for our computer and would never agree to this!

Business

Response:

09 April 2013

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted] / [redacted] (Agape Bible Fellowship)

The service was offered to and accepted by Mr [redacted] W. [redacted] by a telephone marketing call. Mr [redacted] indicated that he was over the age of 18 years and duly authorized by [redacted].

Ms [redacted] contacted the Customer Service Help Desk on March 13 and spoke with a consultant. The consultant attempted to address all of Ms [redacted]´s questions including to explain the process of cancellation to her. The completed cancellation request was processed and the outcome was communicated to Ms [redacted] including to provide a copy of the I.V.R (Interactive Voice Response) that she requested confirming the acceptance of service received from Mr [redacted].

After reviewing this matter, Management has made the decision to cancel this account as well as any associated charges. Additionally details for Agape Bible Fellowship have been placed on an internal DNC (do not call list) and will receive no further communications or solicitations from our firm in the future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this consumer complaint.

Sincerely,

A2Z Offsite

Review: We have received a bill for service we did not asked for or that we have ever used. The amount of $49.95 for the first month and $49.95 for the 2nd month. After the 2nd month I called and questioned A2Z about it. I told them we did not order or use their services and would not be paying it. They asked if they should send a contract cancellation for us to sign and return. I told them no because we never sign a contract that needed canceling.

Today I received a letter from a Commercial Collections, from Montrose MN saying we owe $599.40 to A2Z. I have called them and got an answering machine. I left the message saying that the Revdex.com has a file open on this company and we will not be paying the bill for the reason we did not use or ask for their service.Desired Settlement: I would like to make sure that the matter is not on our credit record.

I would like a letter from A2Z stating that we did not order and did not use their service and they will make sure that they have sent a letter to Commercial Collectors saying the same thing.

Business

Response:

Complaint ID [redacted] / Ms [redacted] on behalf of [redacted]

The

service was offered to and accepted by Ms [redacted] by a

telephone marketing call. Ms [redacted] indicated that she was over the age

of 18 years and duly authorized [redacted] to accept service

terms on December 05, 2012 in her capacity of Secretary.

Ms

[redacted] telephoned the Customer Service Help Desk as indicated and

spoke to a Customer Service Representative. The representative

attempted to address all questions and concerns raised in a forthright

manner. Ms [redacted] indicated that [redacted] wished to

terminate the A2Z Offsite subscription with immediate effect. The

process of cancellation was explained, Ms [redacted] however declined to

receive any forms and was uncooperative to negotiate further on the

matter. The

account was noted accordingly and turned over to Commercial Collectors

to negotiate settlement of the balance of the remaining 12 month contractual term.

After

reviewing this matter, Management has made the decision to cancel this

account as well as any associated charges. Commercial Collectors have

on our instruction already returned this file to us and the matter will

not be pursued further. Additionally details for [redacted]

have been placed on an internal DNC (do not call) list and will receive

no further communications or solicitations from our firm in the future.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Sincerely,

A2Z Offsite

Review: Exactly as desribed in your article dated March 29, 2013 on thwe Wisconsin Revdex.comDesired Settlement: We have not paid anything and will cancel with company.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

May 01, 2013

Complaint ID [redacted] Mr [redacted])

The service was offered to and accepted by Mr [redacted] by a telephone marketing call. Mr [redacted] indicated he was over the age of 18 years and authorized by to accept terms of service on January 16, , 2013.

On investigating this matter further records indicate that Ms [redacted] corresponded extensively with our Customer Support Desk during March 2013. The process of cancellation was fully explained to Ms [redacted] who elected of her own accord to not complete any formal request. As a direct result, the account went stale in the system and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] have been placed on an internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Review: I was contacted by A2Z offsite on April 11, 2013 about an outstanding invoice. The company stated tha on 1-16-13 I signed up for their service. I did not sign up for their service, we already have a backup service. They wanted me to take care of the bill and fill out a cancellation agreement. We never signed up for their business and felt like I did not need to fill out a 5 page cancellation contract. When calling back to tell them this, they now say we owe $500 for services.Desired Settlement: Not to call me or charge me for a service we never signed up. Clear my account.

Business

Response:

Revdex.com of Wisconsin

10101 W.

Greenfield Ave., Ste. 125

Milwaukee,

WI 53214

May 01, 2013

Complaint ID [redacted] Ms [redacted])

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by to accept terms of service on January 16, 2013.

On investigating this matter further, records indicate that the process of cancellation was fully explained to Ms [redacted] on April 16, 2013. Records indicate that this cancellation instruction was not sent back and as a direct result, the account went stale in the system and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] have been placed on an internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I am receiving bills for services not rendered. A 2 Z offsite is sending our church bills for services that it does not use.Desired Settlement: I just want these bills to stop coming. Nothing else.

Business

Response:

Revdex.com Wisconsin

Complaint ID [redacted] / [redacted])

We

are responding to the above mentioned complaint forwarded to us by your

office. We take all complaints very seriously and we strive to be

proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on January 16, 2013. Our records

indicate that the service was offered to, and accepted by [redacted] via a telephone marketing call. Mr [redacted] indicated that he

was over the age of 18 years and duly authorized to accept the terms of

service.

After

management review, the account has been cancelled outright and T[redacted] will receive no further invoices or

communication regarding this matter. Furthermore, [redacted] has been placed on our internal Do-Not-Call List.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Warm Regards

A2Z Offsite

Review: On January 14, 2013 we received a suspicious bill in the amount of $49.95 from A2Zoffsite. After several attempts of trying to reach someone at this company to find out what the charges were for, I finally spoke to "[redacted]" today. I told her that I never heard of her company and I do not know we are being billed or for what type of service we are being billed. I told her that I felt this was a fraudulent invoice. [redacted] claims that one her marketing people must have called here and spoke to me and that I authorized their computer back up service. I told her that I would have never in a million years authorized such a service. I told her that I was not going to pay the invoice, since I felt her company was a Scam. She told me that I would have to complete a Contract Cancellation Request form then upon review they will get back to me. [redacted] faxed the Contract Cancellation Request form to me, I told her that I would like a copy of the contract that authorized A2Z to provide service. She said they don't have a written contract from us, only a verbal authorization over the phone. I said I would like to have a copy of that tape with the authorization. I am not planning on completing their Contract Cancellation Request form, since I had not done business with them initially to warrant a contract.Desired Settlement: Any help that the Wisconsin Revdex.com can provide regarding this fradualent invoice in the amount of $49.95 and to prevent future invoices. Also to stop the A2Z Offsite from preyeing on companies in the future.

Business

Response:

We are responding to' the above noted complaint forwarded to us by your office.

February 12, 2013

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved

equitably.

We have investigated the above noted complaint and we have found that service and billing was initiated an

December 8, 2012. Our records indicate that the service was offered to, and accepted by Ms [redacted] via a

telephone marketing call which was requested. Ms [redacted] indicated that she was aver the age of 18 years and

duly authorized to' accept the terms of service an December 5, 2012 in her capacity as an administrative

assistant .

Ms [redacted] telephoned our Customer Service Help Desk as indicated in her cam plaint and spake to a Customer

Service Representative. The representative attempted to' address all questions and concerns raised in a

professional and forthright manner. Ms [redacted] indicated that she wished to' terminate the A2Z Offsite

subscription with immediate effect. The process of cancellation was explained and the necessary farms faxed

to' the number provided by Ms [redacted] in order to' attend this request.

We believe our office has acted in good faith and has been responsive to Ms [redacted]'s ~ quests and have done

our best to' explain our cancellation process and provide her with the cancellation document she requested in

addition to' explaining the service and offering support should it be necessary.

It should be noted that as of February 12, 2013, the contract termination form has net been received back by

A2Z Offsite Management and no further contact by Ms [redacted] has been initiated by either telephone or email.

It should be further noted that Ms. [redacted] states in her complaint that "she would like a copy of that tape"

which we take to' mean the recording of the acceptance of sale but she has made no request through our

Customer Service Help Desk which would be happy to' provide it to' her. Please advise her that eur Customer

Service Manager [redacted] is available and standing by during regular business hours (9-5 EST) by phone at [redacted]

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this

consumer complaint.

Consumer

Response:

Per our conversation, below is the e-mail that I received today from A2Z Offsite. Thank you for all your help. I hope that the Revdex.com can put them out of “business”, whatever kind of business they claim to be doing.

Sincerely,

Review: On February 16th I received a bill for $49.95. I called A2Z on the 18th to inquire what the bill was for. She told me that it was for computer back-up. I told her that we have our system backed up in house so we do not need that service and did not ask for it. She told me that I had authorized it on the phone and that she had a voice recording of it on their web site. I said that we did not want it or authorize it and that we had no need of it. She sent me a contract cancellation form to fill out and sign and fax back to her which I did immediatey. I then tried to go on their site to hear the recording but could not get on after several attempts. The next day, the 19th, I called again to make sure that they had received the cancelation form. It was then that she told me that it would cost, I think she said, about 200 dollars to get out of the contract. I told her that we had not authorized and that I had no contract signed for it. I had heard before that if you think you are being scammed by someone out of the country to ask them what the weather is like where they are at. I asked her what the weather was like in WI and she would not answer me so I asked her again. I questioned whether she was actually in America. I told her that I thought that this was a scam and that I would be reporting it. I talked to the Federal Trade commission and she told me to have no further contact with her because she was probably fishing for information. I filed a complaint with her and with the Michigan Attorney General and now with you. The lady's voice on the answering service sounded the same as the voice of the lady that dealt with me every time I called. She has a foreign accent which was hard to understand. The disputed service was Advanced Plus 100 GB at a cost of $49.9,5 which I assume is a monthly cost with the fact that she wants me to pay a cancelation fee also. I also think that since I had not agreed to the service and have no need for it that the cancellation fee should also be waived. Too this date we have not received anything from this company in service or equipment.Desired Settlement: I don't believe that we owe her anything. She did not do anything for the money in service or equipment and we did not authorize the purchase of her services. I don't normally authorize expenditures without first talking to my local board about it, especially with this being a monthly expense . I would like her to stop billing us, and stop scamming others. I can not believe that someone could be so dishonest, but am glad that I did not sign a contract with her. In fact, I have yet to see one, although I will take [redacted] advice and stop all communication with her and wait for a response from one of you all saying that this nightmere is finally over.

Business

Response:

Complaint ID [redacted] / [redacted])

We are responding to the above noted complaint forwarded to us by your office.

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on January 16, 2012. Our records

indicate that the service was offered to, and accepted by [redacted]. Centre. [redacted] indicated that he was over the age of 18 years

and duly authorized to accept the terms of service on January 16, 2013.

[redacted] telephoned our Customer Service Help Desk as indicated in his

complaint and spoke to a Customer Service Representative. The

representative attempted to address all questions and concerns raised in

a professional and forthright manner. [redacted] indicated that he

wished to terminate the A2Z Offsite subscription with immediate effect.

The process of cancellation was explained and the necessary forms faxed

to the number provided by [redacted] in order to attend this request.

The second time [redacted] called back and was diverted to the original

Customer Service Representative dealing with his inquiry as is our

policy to ensure optimal client service to the caller. Our Customer Service representatives are trained to assist clients with their specific questions relating to business matters

and was telephonically harassed by an obviously frustrated [redacted]

who stated he wished to speak to someone who spoke “American” English in

a very rude and disrespectful manner. A2Z offsite ensures that

Customer Services Agents are highly trained and are able to immediately

respond to all business related queries and provide first level

technical support fluently in 3 languages namely English, German and Spanish.

We

believe our office has acted in good faith and has been responsive to

[redacted]'s requests and have done our best to explain our cancellation

process and provide her with the cancellation document he requested in

addition to explaining the service and offering support should it be

necessary.

A2Z

Offsite has reviewed the customers request and in order to resolve the

issue has cancelled the account as well as any associated charges.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Sincerely,