A2Zoffsite Reviews (63)
Review: Invoiced for services not requestedDesired Settlement: I would like account ,[redacted], closed and no further invoices sent to me by A2Z Offsite or any collection agency acting on their behalf with no monies due and no harm to my credit rating.
Review: The company uses deceptive telemarketing to secure a so-called "Verbal Contract" for a term of one year to provide off-site storage for computer files. They ask the question, "Are you authorized to make payments for your company?" and use a "Yes" answer as a pretext to begin a contract billing. They do not explain the service. They do not provide any written materials apart from a tardy invoice. According to that invoice, they charge $49.95 per month for the service. This is not mentioned in the telephone call. The first invoice (covering three months) is for $539.46, which makes no sense given that they purport to charge $49.00 per month. When the invoice is questioned, they report you to a collection agency. The agency agrees to settle on A2Zoffline's conditions of payment of $200 and an agreement that they will never solicit your business again.Desired Settlement: Dropping of all charges associated with this spurious and deceptive "verbal contract".
Review: In December, apparently, a2z offsite called our office and got the name of an employee who works at a computer. Then, in January, we received an invoice from them for services he supposedly ordered. I tried calling this company in January and I could not get through to a live person. I ignored the bill, being sure it was a scam. In February, I received another bill, and ignored it again.
Review: We have received invoices from A2Zoffsite. We have never heard of this company, and have neither requested nor authorized any services from them.Desired Settlement: To stop A2Zoffsite from continuing its fraudulent billing practices.
Review: A2Z Offsite repeatedly pesters and attempts to invoice our company for a service we neither wanted nor requested. They invoiced us for $49.95 and list account information that I did not create. The charge is for “Advanced Plus 100GB” and I never requested any service.Desired Settlement: That A2Z Offsite cancel their invoice against us and stop contacting us.
Review: I recieved an invoice in the amount of $49.95 from A2Z offsite in the beginning of Febuary for thier offsite back up service. I called them and they said that I authorized the purchase of their service from a cold call salesman on Jan. 8th. I told them I did not authorize the service and that we have external hard drive back ups on our office PC. I told them we never have used an offsite service and never had any interest in doing so. They told me I had to go to thier website and print out thier cancellation form and fax it back to them. I did this and they called me and said I owed them for January and Febuary and that thier would be a $199 cancellation fee. I called them and complained and told them I never set up thier service or used it and did not even know how to. I asked them to cancell the whole thing without payment from us and they said they would not but they would drop the $99.90 charge for Jan. and Feb. if I would pay the $199 cancelation fee. I faxed them again and told them I wanted 3rd party varification that I authorized thier services. They sent me an email with a audio file attachment. When I played it you could here them speaking clearly and loudly and my responses were very faint but it did sound like me. After hearing this so called 3rd party recording I can say without a doubt that I did not have that phone authorization conversation. I recieved a phone call from a woman named [redacted] who I spoke with before. She has an australian acsent and the phone number she called from originates from Australia 888-694-7479. I told her once again that I did not want or authorize or have I used thier service. She said she would drop the $199 cancelation fee if I would pay for the two months charges which is $99. She asked me to pay with a cretit card today or fax over to her a copy of the check and then mail the check so that the outstanding bill would not be sent to a collection agency. I would be satisfied if A2Z would drop all charges and cancellation fees. I think this could be a scam. I did not activate thier service and never even heard of this company until I opened the mail sometime in the first half of Febuary and I am sure I did not have a third party authorization because I never entertain cold call salesmen and most definately would not have had conversation with someone selling a produce I have no interest in. THank you for your time and consideration.Desired Settlement: I want them to send me a bill stateing thier service is cancelled and that I do not owe them anything and I want them to stop or reverse any turning this over to a collection agency. I do not want any bad reporting to disgrace the church's credit rating or reputation.
Review: My company received a random invoice from A2Z offsite. When I called to see what service there company provided and why we were getting billed, I learned that they claim to be an online computer back up service. When I explained to the lady that there must be some mistake and that our company does not even have Internet access.... Her reply to me was "Well it's not our concern if you use the service or not." I continued to try and reason with the woman that it made no sence for us to sign up for a service that we can't use. When that became an apperant waste of time I told her to send me a cancellation request. The next day the same woman called me back to inform me that there was an "early cancellation fee". It was at that point I demanded proof of a singed contract. She emailed my personal email a recording of me (my voice) supposedly answering question , but never agreeing to a contrat AND it had to be the worst effort of pieced together audio I have ever heard. Further more, I know I have never awsered the question to that "automated dialog".Desired Settlement: We do not want and will not pay for services we did not legitimately sign up for let alone a "early cancellation" fee.
Review: We have begun to receive invoices for a service we have not requested. Phone contact is unsuccessful. We have not requested this company's services or products.Desired Settlement: Please void any and all invoices. Thank you.
Review: Jan. 3, 2013 A2Z Offsite billed [redacted] $49.95 for computer back-up services not authorized by any employee.
Review: My company, [redacted], owns and operates 23 Sizzler Restaurants in California. Apparently, our Merced location was contacted by a telemarketer representing A2Z Offsite late last year. According to the manager, he never agreed to any services from this company but in fact informed them that we have an IT department that takes care of all of our computer needs. When the restaurant location received their first invoice from the company in the amount of $49.95, the general manager attempted on several occasions to contact them with no response. They received a second invoice the next month in the amount of $49.95 plus previous balance, and again attempted to contact A2Z with no success. When the restaurant received a letter this week from a collections company, they sent the information to me at our corporate office for follow-up. After multiple attempts of my own, I finally got through to [redacted] at A2Z Offsite who told me that she could not give me any information on the account since it was in collections but could offer a “early termination” for $200. I told her that there was no account, no service had been provided and any verbal agreement they had was invalid. I also informed her that we have our own IT department so there was absolutely no way that we would agree to their services. She immediately transferred me to Nationwide Recovery Systems which went to a voice-mail. I called back to A2Z and left [redacted] a voicemail demanding a copy of the terms and a signed contract. I have not received any return call. I also called the toll-free number on the collections notice for Nationwide Recovery Systems and [redacted] answered. He said that he had just forwarded my voicemail to the representative handling my account, [redacted]. I was transferred to Jake who stated that he has two recorded authorizations from our management agreeing to the service and we owed the balance due of $539.46, which is 90% of the contract term. I told him that the contract was invalid and no services were performed therefore we were not responsible to pay anything to his company or A2Z Offsite and asked to hear the recordings at which point he hung up.Desired Settlement: It is our desire and ultimate goal to have the fraudulent account nullified with no charges against our restaurant.
Review: A2Zoffsite had sent me an invoice (with incorrectly spelled name).for services I never requested. When I did not respond, an individual from NRS, a collection service, sent me a fax requesting payment and called my work number regarding collecting for the A2Zofsite services due. I let [redacted], the individual from NRS, know I had no intention of paying for a service I did not request. He claimed he had a recoding of my authorization. He played it over the phone and it is absolutely not anything I ever agreed to. How they have my voice stating my name, job title and a solitary “yes” is very disturbing. The service they appear to provide is absolutely nothing I have any need for and the voice on the tape of the A2Zoffsite individual goes on at incredible length about detailed contract items and litigation and having to sue in Wisconsin Courts, etc. Clearly, this is something I would never have agreed to or even listened to on the phone as I do not even use a computer at this office.Desired Settlement: Void this "Balance Due" as there is no validity to it. If I can be helpful to stop this business from this unethical practice, please let me know.
Review: This company is conducting a version of the "Office Supply" scam. They called my business to obtain an employee's name and then sent me an invoice as if my employee had agreed to services from their company.Desired Settlement: This company in no doubt conducting this scam against other businesses. I would anticipate future complaints.
Review: We are being billed for services that we never signed up for or wanted. My complaint is identical to the others that you have received on this business. They are billing for offsite storage which we have never received any documentation on. They also have a recording which seems fraudulant and tries to trick people into agreeing to their services. We contacted them today (4-11-13) to try and resolve the issue, but were told there is a $200 early cancellation fee and payment must be made to cancel the service (which we never wanted or used). Our IT needs are handled by our own company and we would have no use for anything like this. We regard this as fradulant.Desired Settlement: We would like to cancel this fraudulant service and have any billed amount waived. We would like documentation stating this was done in error and that we owe them nothing and would like to be permanently removed from their records and not contacted again.
Review: We received an invoice from this company for services that were never rendered or even requested. They claimed that in December of 2012, one of our company employees signed up for a service, but that employee had already left the company in 2011. They claimed that they have a voice recording of the employee signing up for the service, but when asked if we could receive a copy, they denied us access.Desired Settlement: To warn others about this scam.
Review: Received a bill for an account which has never been requested nor authorized and does not exist.Desired Settlement: cancel services, waive fees they have attempted to charge and do not contact again.
Review: We have a small non-computerized satellite clinic in Summersville Missouri. We received a bill from [email protected] Offsite...stating we owe $49.95 for services..This clinic does not have a computer and have spoke with the receptionist and she did not remember anyone calling from this business or would have given them authorization to do this..she refers all matters to the owner or office manager in our main clinic in Houston Mo..After reading other complaints on this company, we are not the first that has had this problem..Desired Settlement: This company will mark our account off and they never contact us again.
Review: I received an invoice summary in the mail and was unfamiliar with the company. I called them to inquire about the charge of 49.95. The woman on the line told me that on January 23, I had authorized their company to provide me with their service. I still did not know what type of service they were providing. After questioning her for a while I was still unclear exactly what they were offering but understood that it was related to my computer in some way. I told her that I did not want the service and requested it be cancelled.
Review: I had recieved a bill from them in the amount of $49.95.When I called to ask them what this bill was for the lady was very rude to me and stated thst she spoke to me and I did order this whatevet it was then she hung up on me with out saying what it was. I knoe for sure I didnt order anything thing nor do I have anything to shoe for it. I just beluve its a scam of simething. If I were to advertise for any reason I already have a company I use so there really would be no reazon for me to try or even go to anothet company. Im not going to pay the bill they sent me.Desired Settlement: I dont want no further contact from them what so ever and to no mail me anything ever again. To let them know I will not be charged or billed for anything regarding this matter.
Review: Bill was sent ($49.95) for services never requested. When contacted, the company stated we needed to cancel our contract. We never had a contract OR had any contact previously with this company.
Review: We received an initial bill back in Feb 2013 for $49.95 for a service we never signed up for. The receptionist who's name is on the paperwork called the company to find out what this bill was about. They stated that they have a recording of her voice and she can login to the site and listen to it. She tried to login but the login and password was not valid. We received another bill March 2013 for another $49.95 and the past due amount. I called and could not reach anyone for several days and there was no capability to leave any voice mails. When I finally reached someone, she said that she will send over a cancellation request. I filled it out that day and faxed it back to them. I just today received a fax from a collection agency for $539.46! I called the number and the man was very combative and hung up on me after I asked him to email me the recording of her voice authorizing the service. He told me he could talk to our attorney and I was not the person to talk to.Desired Settlement: I would like the charges that we supposedly incurred to be cleared and the collection agency to clear the charges as well.