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Reviews A2Zoffsite

A2Zoffsite Reviews (63)

Review: Invoiced for services not requestedDesired Settlement: I would like account ,[redacted], closed and no further invoices sent to me by A2Z Offsite or any collection agency acting on their behalf with no monies due and no harm to my credit rating.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Mr [redacted] (First Baptist Church)

The service was offered to and accepted by Mr [redacted] by a telephone marketing call. Mr [redacted] confirmed he was over the age of 18 years and authorized by First Baptist Church to accept terms of service on December 05 2012.

The Customer Support Desk spoke to Mr [redacted] in March 2013 in an attempt to settle this account. The cancel process was explained to Mr [redacted] at this time including to address all questions he had at this time. Only after a failure on the part of the customer to submit a cancel form and settle this account was the matter defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for First Baptist Church have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The company uses deceptive telemarketing to secure a so-called "Verbal Contract" for a term of one year to provide off-site storage for computer files. They ask the question, "Are you authorized to make payments for your company?" and use a "Yes" answer as a pretext to begin a contract billing. They do not explain the service. They do not provide any written materials apart from a tardy invoice. According to that invoice, they charge $49.95 per month for the service. This is not mentioned in the telephone call. The first invoice (covering three months) is for $539.46, which makes no sense given that they purport to charge $49.00 per month. When the invoice is questioned, they report you to a collection agency. The agency agrees to settle on A2Zoffline's conditions of payment of $200 and an agreement that they will never solicit your business again.Desired Settlement: Dropping of all charges associated with this spurious and deceptive "verbal contract".

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Complaint ID [redacted]- Rev [redacted])

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by to accept terms of service on February 20, 2013.

The Customer Support Desk attempted to communicate with [redacted] in early April to resolve the account status. This was unsuccessful and as a result the account went stale on our system and defaulted into a collections recovery process.

Records indicate communication with Mr [redacted] directly on 24 April 2013 to discuss and resolve this issue after an offer to resolve accept by one of his staff was not acceptable to him. The matter was immediately escalated to management, and confirmed telephonically to Rev. [redacted] that the service had been cancelled in accordance with his request. This was further followed up by a fax to [redacted] directed for Rev [redacted]'s attention to confirm the same.

Records indicate that Complaint number [redacted] was registered at 12.15 despite the fax being sent at 11.57am proof of which is attached.

Based on the fact that the customer was already communicated to verbally and in writing to confirm the request sent in this complaint we consider the matter fully resolved prior to this complaint being lodged.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Review: In December, apparently, a2z offsite called our office and got the name of an employee who works at a computer. Then, in January, we received an invoice from them for services he supposedly ordered. I tried calling this company in January and I could not get through to a live person. I ignored the bill, being sure it was a scam. In February, I received another bill, and ignored it again.

Today we received through our website mail a message from a collection agency that we are in collections for this bill. When I called I was able to talk to a woman who said the only way I could open the discussion about this account was to give them my credit card for the amount of $199.00.

We did not order this service, the person who supposedly ordered it says he did not and he would not anyway since I handle all computer related purchases. His name is not spelled correctly and if they had really talked to him it would be. We have no services of theirs running on our computers, or if we do it is not with my knowledge and is unauthorized.Desired Settlement: Billing adjustment for whatever they think we owe them and no further contact from them.

Clearance of anycomplaint by them that would affect our credit history

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We have received invoices from A2Zoffsite. We have never heard of this company, and have neither requested nor authorized any services from them.Desired Settlement: To stop A2Zoffsite from continuing its fraudulent billing practices.

Business

Response:

Complaint ID [redacted] /Ms [redacted])

We

are responding to the above mentioned complaint forwarded to us by your

office. We take all complaints very seriously and we strive to be

proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on January 08, 2013. Our records

indicate that the service was offered to, and accepted by Mr [redacted].

[redacted] via a telephone marketing call. Mr [redacted] indicated that he was

over the age of 18 years and duly authorized to accept the terms of

service.

We have no record of the client making any attempt to contact the office to enable this matter to be resolved before being reported. Management

has reviewed this request and cancelled the account outright. [redacted] have also be added to an internal

do-not-call list and will receive no further communications or

solicitations from us in future.

Thank you for allowing us to work with your office to address this customers complaint.

Warm regards

A2Z Offsite.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. (That is that A2Z has "cancelled the account outright".) However, please note the following points:

1. All of our technology interests are managed by another company.

2. Mr. [redacted] never accepts phone solicitations. If a product or service might be of interest he always requests

information be sent in writing for his review prior to taking any action.

Therefore we maintain that A2Z's statement that Mr. [redacted] accepted their telephone solicitation is bogus.

Regards,

Review: A2Z Offsite repeatedly pesters and attempts to invoice our company for a service we neither wanted nor requested. They invoiced us for $49.95 and list account information that I did not create. The charge is for “Advanced Plus 100GB” and I never requested any service.Desired Settlement: That A2Z Offsite cancel their invoice against us and stop contacting us.

Review: I recieved an invoice in the amount of $49.95 from A2Z offsite in the beginning of Febuary for thier offsite back up service. I called them and they said that I authorized the purchase of their service from a cold call salesman on Jan. 8th. I told them I did not authorize the service and that we have external hard drive back ups on our office PC. I told them we never have used an offsite service and never had any interest in doing so. They told me I had to go to thier website and print out thier cancellation form and fax it back to them. I did this and they called me and said I owed them for January and Febuary and that thier would be a $199 cancellation fee. I called them and complained and told them I never set up thier service or used it and did not even know how to. I asked them to cancell the whole thing without payment from us and they said they would not but they would drop the $99.90 charge for Jan. and Feb. if I would pay the $199 cancelation fee. I faxed them again and told them I wanted 3rd party varification that I authorized thier services. They sent me an email with a audio file attachment. When I played it you could here them speaking clearly and loudly and my responses were very faint but it did sound like me. After hearing this so called 3rd party recording I can say without a doubt that I did not have that phone authorization conversation. I recieved a phone call from a woman named [redacted] who I spoke with before. She has an australian acsent and the phone number she called from originates from Australia 888-694-7479. I told her once again that I did not want or authorize or have I used thier service. She said she would drop the $199 cancelation fee if I would pay for the two months charges which is $99. She asked me to pay with a cretit card today or fax over to her a copy of the check and then mail the check so that the outstanding bill would not be sent to a collection agency. I would be satisfied if A2Z would drop all charges and cancellation fees. I think this could be a scam. I did not activate thier service and never even heard of this company until I opened the mail sometime in the first half of Febuary and I am sure I did not have a third party authorization because I never entertain cold call salesmen and most definately would not have had conversation with someone selling a produce I have no interest in. THank you for your time and consideration.Desired Settlement: I want them to send me a bill stateing thier service is cancelled and that I do not owe them anything and I want them to stop or reverse any turning this over to a collection agency. I do not want any bad reporting to disgrace the church's credit rating or reputation.

Business

Response:

Revdex.com Wisconsin

Trade Practices Consultant

Complaint ID [redacted] / Rev [redacted])

We

are responding to the above mentioned complaint forwarded to us by your

office. We take all complaints very seriously and we strive to be

proactive and fair to ensure issues are resolved equitably.

We

wish to specifically address some incorrect information provided in

the complaint by Rev [redacted]. Rev [redacted] indicates that the telephone

calls he received from our Customer Support Staff, and we quote “ the

phone number she called from originates from [redacted]”.

We wish to place on record that Our Call Centre does not outsource any

operations and the toll free number is a United States registered

number and originates from our offices in River Falls. Many of our

agents have different accents, and we as a company do not discriminate

against potential employees employment decisions based on accents. We

can confirm that we have no agent with an Australian accent nor even a

native Australian speaking agent in our company past or present.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on January 08, 2013. Our records

indicate that the service was offered to, and accepted by Rev [redacted] via a telephone marketing call. Rev [redacted] indicated that he

was over the age of 18 years and duly authorized to accept the terms of

service.

Our

office has gone to extended lengths in order to accommodate and assist

Rev [redacted] in this matter. After management review, the account has

been cancelled outright and Rev [redacted] will receive no further invoices

or communication regarding this matter. Furthermore, [redacted]

has been placed on our internal Do-Not-Call List.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Warm Regards

A2Z Offsite

Review: My company received a random invoice from A2Z offsite. When I called to see what service there company provided and why we were getting billed, I learned that they claim to be an online computer back up service. When I explained to the lady that there must be some mistake and that our company does not even have Internet access.... Her reply to me was "Well it's not our concern if you use the service or not." I continued to try and reason with the woman that it made no sence for us to sign up for a service that we can't use. When that became an apperant waste of time I told her to send me a cancellation request. The next day the same woman called me back to inform me that there was an "early cancellation fee". It was at that point I demanded proof of a singed contract. She emailed my personal email a recording of me (my voice) supposedly answering question , but never agreeing to a contrat AND it had to be the worst effort of pieced together audio I have ever heard. Further more, I know I have never awsered the question to that "automated dialog".Desired Settlement: We do not want and will not pay for services we did not legitimately sign up for let alone a "early cancellation" fee.

Business

Response:

Review: We have begun to receive invoices for a service we have not requested. Phone contact is unsuccessful. We have not requested this company's services or products.Desired Settlement: Please void any and all invoices. Thank you.

Business

Response:

Complaint ID [redacted] / Mr [redacted]

We are responding to the above noted complaint forwarded to us by your office.

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on December 05, 2012. Our records

indicate that the service was offered to, and accepted by Ms [redacted] via a telephone marketing call. Ms [redacted] indicated that she was

over the age of 18 years and duly authorized to accept the terms of

service.

According

to our records, no written, telephone or mail requests have been

initiated by Mr [redacted] or [redacted] has been initiated

to query billing or request information. Our Customer Service Help Desk

representatives are available and trained to address all questions and

concerns raised in a professional and forthright manner.

A2Z

Offsite Management after reviewing the case notes and in the interests

of good customer service relations, have made the decision to cancel

this from inception and Mr [redacted] will receive no further

correspondence or communication in regards this matter.

Please

advise him that our Customer Service Manager [redacted] is available and

standing by during regular business hours (9-5 EST) by phone at [redacted] or, by email at [redacted]

Sincerely

Compliance Officer

A2X Offsite

Review: Jan. 3, 2013 A2Z Offsite billed [redacted] $49.95 for computer back-up services not authorized by any employee.

[redacted] never received or used service.

Account name on invoice is incorrect.

Jan. 22, 2013 call was made to A2Z customer service and sevice was terminated.

Hard copy of "Cancellatin Request" form mailed to A2Z on Jan. 24, 2013.

Nationwide Recovery Systems, LTD contacted St. Peter's Church April 16, 2013 stating moneys owed to A2Z totalled $539.46.

April 18, 2013 Nationwide Recovery Systems, LTD closed it's case against [redacted] for lack of service contract with A2Z.Desired Settlement: Revdex.com to state A2z is a fradulent company.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Ms [redacted])

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by to accept terms of service on December 05, 2012.

Our records indicate that the completed request for termination of service was received in January and Ms [redacted] was informed by way of a telephone call of the outstanding balance due on the account. Due to the overdue unpaid invoice on our system, the account went stale and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

Review: My company, [redacted], owns and operates 23 Sizzler Restaurants in California. Apparently, our Merced location was contacted by a telemarketer representing A2Z Offsite late last year. According to the manager, he never agreed to any services from this company but in fact informed them that we have an IT department that takes care of all of our computer needs. When the restaurant location received their first invoice from the company in the amount of $49.95, the general manager attempted on several occasions to contact them with no response. They received a second invoice the next month in the amount of $49.95 plus previous balance, and again attempted to contact A2Z with no success. When the restaurant received a letter this week from a collections company, they sent the information to me at our corporate office for follow-up. After multiple attempts of my own, I finally got through to [redacted] at A2Z Offsite who told me that she could not give me any information on the account since it was in collections but could offer a “early termination” for $200. I told her that there was no account, no service had been provided and any verbal agreement they had was invalid. I also informed her that we have our own IT department so there was absolutely no way that we would agree to their services. She immediately transferred me to Nationwide Recovery Systems which went to a voice-mail. I called back to A2Z and left [redacted] a voicemail demanding a copy of the terms and a signed contract. I have not received any return call. I also called the toll-free number on the collections notice for Nationwide Recovery Systems and [redacted] answered. He said that he had just forwarded my voicemail to the representative handling my account, [redacted]. I was transferred to Jake who stated that he has two recorded authorizations from our management agreeing to the service and we owed the balance due of $539.46, which is 90% of the contract term. I told him that the contract was invalid and no services were performed therefore we were not responsible to pay anything to his company or A2Z Offsite and asked to hear the recordings at which point he hung up.Desired Settlement: It is our desire and ultimate goal to have the fraudulent account nullified with no charges against our restaurant.

Business

Response:

Review: A2Zoffsite had sent me an invoice (with incorrectly spelled name).for services I never requested. When I did not respond, an individual from NRS, a collection service, sent me a fax requesting payment and called my work number regarding collecting for the A2Zofsite services due. I let [redacted], the individual from NRS, know I had no intention of paying for a service I did not request. He claimed he had a recoding of my authorization. He played it over the phone and it is absolutely not anything I ever agreed to. How they have my voice stating my name, job title and a solitary “yes” is very disturbing. The service they appear to provide is absolutely nothing I have any need for and the voice on the tape of the A2Zoffsite individual goes on at incredible length about detailed contract items and litigation and having to sue in Wisconsin Courts, etc. Clearly, this is something I would never have agreed to or even listened to on the phone as I do not even use a computer at this office.Desired Settlement: Void this "Balance Due" as there is no validity to it. If I can be helpful to stop this business from this unethical practice, please let me know.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Ms [redacted] J [redacted] LSW)

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by to accept terms of service on December 05, 2012.

The Customer Support Desk left numerous voicemail messages for Ms [redacted] to attempt to resolve this account which were not responded to. The account went stale on our system and defaulted into a collections recovery process.

After reviewing this matter further it has come to our attention that the service was not utilized. Therefore, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for [redacted] J [redacted] LSW have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite

Review: This company is conducting a version of the "Office Supply" scam. They called my business to obtain an employee's name and then sent me an invoice as if my employee had agreed to services from their company.Desired Settlement: This company in no doubt conducting this scam against other businesses. I would anticipate future complaints.

Business

Response:

Complaint ID [redacted] / Dr [redacted] – [redacted]

We are responding to the above noted complaint forwarded to us by your office.

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on January 8, 2013. Our records

indicate that the service was offered to, and accepted by Ms [redacted] via a telephone marketing call which was requested. Ms [redacted]

indicated that she was over the age of 18 years and duly authorized to

accept the terms of service.

[redacted] telephoned our Customer Service Help Desk as indicated in his

complaint and spoke to a Customer Service Representative on February

15, 2012. The representative attempted to address all questions and

concerns raised in a professional and forthright manner. [redacted]

indicated that he wished to terminate the A2Z Offsite subscription with

immediate effect. The process of cancellation was explained and Dr

[redacted] refused at this time to provide any fax or E-mail in order to

receive these forms to initiate this request. It should be further

noted that [redacted] in his initial telephone call to our Customer

Service Help Desk requested a copy of the Voice Recording of the

acceptance of sale but he has made no further contact to advise as to

where this should be communicated to him.

We

believe our office has acted in good faith and has been responsive to

Dr [redacted]’s requests and have done our best to explain our cancellation

process and offer to provide him with the cancellation document he

requested in addition to explaining the service and offering support

should it be necessary. It should be noted that as of February 18,

2013, the contract termination form has not been received back by A2Z

Offsite Management and no further contact by [redacted] has been

initiated by either telephone or email.

A2Z

Offsite Management has reviewed this case and made the decision in the

interests of good Customer Service, to cancel this account and void all invoices associated therewith. There will be no further communication to

Dr [redacted]. This cancellation is backdated to the inception of the

service.

Please

advise him that our Customer Service Manager [redacted] is available and

standing by during regular business hours (9-5 EST) by phone at

[redacted] or, by email at [redacted] and would be pleased to be able to assist in any way further.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Sincerely,

Compliance Officer

A2Z Offsite

Review: We are being billed for services that we never signed up for or wanted. My complaint is identical to the others that you have received on this business. They are billing for offsite storage which we have never received any documentation on. They also have a recording which seems fraudulant and tries to trick people into agreeing to their services. We contacted them today (4-11-13) to try and resolve the issue, but were told there is a $200 early cancellation fee and payment must be made to cancel the service (which we never wanted or used). Our IT needs are handled by our own company and we would have no use for anything like this. We regard this as fradulant.Desired Settlement: We would like to cancel this fraudulant service and have any billed amount waived. We would like documentation stating this was done in error and that we owe them nothing and would like to be permanently removed from their records and not contacted again.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Mr [redacted])

The service was offered to and accepted by Mr [redacted] by a telephone marketing call. Mr [redacted] confirmed he was over the age of 18 years and authorized by [redacted] to accept terms of service on December 05. 2012.

The Customer Support Desk attempted to reach Mr [redacted] via the telephone but voice messages left were not returned Only after a failure on the part of the customer to communicate and settle this account was the matter defaulted into a collections recovery process.

After reviewing this matter, Management has made the decision to cancel this account outright as well as any associated charges. National Recovery Services have on our instruction already returned this file to us and the matter will not be pursued further.

Additionally, details for State Farm Insurance have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite

Review: We received an invoice from this company for services that were never rendered or even requested. They claimed that in December of 2012, one of our company employees signed up for a service, but that employee had already left the company in 2011. They claimed that they have a voice recording of the employee signing up for the service, but when asked if we could receive a copy, they denied us access.Desired Settlement: To warn others about this scam.

Business

Response:

Review: Received a bill for an account which has never been requested nor authorized and does not exist.Desired Settlement: cancel services, waive fees they have attempted to charge and do not contact again.

Business

Response:

Revdex.com Wisconsin

Trade Practices Consultant

Complaint ID [redacted] / Ms [redacted])

We

are responding to the above mentioned complaint forwarded to us by your

office. We take all complaints very seriously and we strive to be

proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on February 20, 2013. Our records

indicate that the service was offered to, and accepted by Ms [redacted]

via a telephone marketing call. Ms [redacted] indicated that she was over

the age of 18 years and duly authorized to accept the terms of service.

After

management review, the account has been cancelled outright and [redacted] will receive no further invoices or

communication regarding this matter. Furthermore, [redacted] has been placed on our internal Do-Not-Call List.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Warm Regards

A2Z Offsite

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as they do not expect any payment on the statement received or any future statements. However, I maintain that I did not ever accept or agree to their services and am certain that if A2Z was requested to provide recorded or any other proof of acceptance they could not.

Review: We have a small non-computerized satellite clinic in Summersville Missouri. We received a bill from [email protected] Offsite...stating we owe $49.95 for services..This clinic does not have a computer and have spoke with the receptionist and she did not remember anyone calling from this business or would have given them authorization to do this..she refers all matters to the owner or office manager in our main clinic in Houston Mo..After reading other complaints on this company, we are not the first that has had this problem..Desired Settlement: This company will mark our account off and they never contact us again.

Business

Response:

Complaint ID [redacted] / Ms [redacted] on behalf of [redacted]

Thank

you for the notification of this complaint. We take all complaints

very seriously. We have investigated the above noted complaint and

furnish the following information. The service was offered to and

accepted by Ms [redacted] by means of a telephone marketing call. Ms

[redacted] indicated that she was over the age of 18 years and duly

authorized by [redacted] to accept service terms on January 23,

2013.

We

note that on this account record, no contact whatsoever has been

attempted by Ms [redacted] or [redacted] to make enquiry on this

account or request any additional information or support and the

decision to cancel based solely on previous complaints which are each

individual complaints not a generic representation of the business.

It

is however not our intention to continue to bill any company for a

service where authorization was provided by an individual not entitled

to do so. For this reason the contract will be terminated from

inception and all costs relating thereto cancelled. This business

detail will be deleted and added to an internal DNC (Do Not Call) list

and will receive no future communication or solicitations in the future.

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Sincerely,

A2Z Offsite

Review: I received an invoice summary in the mail and was unfamiliar with the company. I called them to inquire about the charge of 49.95. The woman on the line told me that on January 23, I had authorized their company to provide me with their service. I still did not know what type of service they were providing. After questioning her for a while I was still unclear exactly what they were offering but understood that it was related to my computer in some way. I told her that I did not want the service and requested it be cancelled.

First of all, [redacted] takes care of all of my computer needs and I would never have agreed to anything like this. Secondly, I am not that computer savvy and would have consulted with someone before ever subscribing to anything.

What is irritating is that this invoice looks authentic and the price is low enough that someone who was merely a bill payor would probably not question paying this. Because I am a small office and handle all of the bills for the office, I questioned it.

I asked the woman if I had initiated the call or if they had. She told me that they had and that I had agreed to the service......RIGHT!!Desired Settlement: First of all I need to know that this subscription has been cancelled. More importantly I would like the Revdex.com to know what is going on with this company.

Business

Response:

Revdex.com Wisconsin

Ms [redacted]

Trade Practise Consulant

Complaint ID [redacted] / Ms [redacted] Insurance Agency Inc.)

We are responding to the above noted complaint forwarded to us by your office.

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved equitably.

Ms

[redacted] contacted our Customer Service Help Desk as indicated in her

complaint on February 28, 2013 and spoke to a Customer Service

Representative. The representative attempted to address all questions

and concerns raised in a professional and forthright manner including to

explain the service that A2Z Offsite offers Ms [redacted] indicated that

she wished to terminate the A2Z Offsite subscription with immediate

effect. Records indicated that on January 23 2012 Ms [redacted]

authorized the initiation of service via a telephone call.

On

hearing Ms [redacted]’s concern and her specific indication that she did

not recall to have set up the service, the Customer Service Agent,

whilst on the telephone with Ms [redacted] obtained a Manager's

authorization to immediately cancel this account and all associated

charges. This information was clearly relayed to Ms [redacted] and she

was further offered a call back from a Manager to investigate any

straighten out any confusion around the initial setup of this service.

Ms [redacted] declined this offer. The Customer Service Agent again

asked Ms [redacted] in closing the telephone call if there were any other

questions she had or other assistance that could be offered to which Ms

[redacted] responded that there was not.

Our

clear and forthright communication with Ms [redacted] was indicated

specifically to her as well as confirmation that services as well as

all associated charges have been cancelled.

Thank you for allowing us the opportunity to work with your office to address the customer complaint.

Warm Regards

Review: I had recieved a bill from them in the amount of $49.95.When I called to ask them what this bill was for the lady was very rude to me and stated thst she spoke to me and I did order this whatevet it was then she hung up on me with out saying what it was. I knoe for sure I didnt order anything thing nor do I have anything to shoe for it. I just beluve its a scam of simething. If I were to advertise for any reason I already have a company I use so there really would be no reazon for me to try or even go to anothet company. Im not going to pay the bill they sent me.Desired Settlement: I dont want no further contact from them what so ever and to no mail me anything ever again. To let them know I will not be charged or billed for anything regarding this matter.

Business

Response:

Revdex.com Wisconsin

Ms [redacted]

Trade Practise Consulant

Complaint ID [redacted] / Ms [redacted]

We are responding to the above noted complaint forwarded to us by your office.

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on January 8, 2013. Our records

indicate that the service was offered to, and accepted by Ms [redacted] via a telephone marketing call. Ms [redacted] indicated that

she was over the age of 18 years and duly authorized to accept the terms

of service on January 8, 2013 in her capacity as the Business owner.

Ms

[redacted] telephoned our Customer Service Help Desk on 2 occasions and

not as indicated in her complaint. The first call was hung up before

any exchange of conversation and the second time for a total of 35

seconds with when she spoke to a Customer Service Representative. The

representative attempted to address all questions and concerns raised in

a professional and forthright manner. Ms [redacted] indicated that she

did not order a service and did not want to be charged and would not

accept any assistance from the Customer Service Rep and Ms [redacted] abruptly terminated

the telephone call. Telephone calls were placed to Ms [redacted] on

February 15 by our Call Centre Manager in an attempt to explain the

process of cancellation. 3 telephone messages were left with Maree for

Ms [redacted] to contact the Customer Service Manager, these calls have

however not been returned.

We

believe our office has acted in good faith and has been responsive to

Ms [redacted]’s requests and have done our best to explain our cancellation

process and provide her with the cancellation document she requested in

addition to explaining the service and offering support should it be

necessary.

Please

advise her that our Customer Service Manager [redacted] is available and

standing by during regular business hours (9-5 EST) by phone at

[redacted] or, by email at [redacted]

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Beth states that she never authorized any service over the phone. She is a very small business and doesn't have a computer or fax machine. When she called after receiving the invoice, whomever she spoke with on the phone could not tell her what service they offered. At this time, would like a copy of the verbal authorization that the business claims to have.

Regards,

Business

Response:

A2ZOffsite has reviewed the customers request and in order to

resolve the issue has cancelled the account as well as

any associated charges.

A2Z Offsite Customer Support Dept.

Review: Bill was sent ($49.95) for services never requested. When contacted, the company stated we needed to cancel our contract. We never had a contract OR had any contact previously with this company.

Business

Response:

Revdex.com Wisconsin

Trade Practices Consultant

Complaint ID [redacted] / Mr [redacted])

We are responding to the above mentioned complaint forwarded to us by your office.

We take all complaints very seriously and we strive to be proactive and fair to ensure issues are resolved equitably.

We

have investigated the above noted complaint and we have found that

service and billing was initiated on January 23, 2013. Our records

indicate that the service was offered to, and accepted by Mr [redacted]

via a telephone call. Mr [redacted] indicated that he was over

the age of 18 years and duly authorized to accept the terms of service.

[redacted] telephoned our Customer Service Help Desk and

spoke to a Customer Service Representative. The representative attempted

to address all questions and concerns raised in a professional and

forthright manner. It was indicated that they wished to terminate the

A27 Offsite subscription with immediate effect. The process of

cancellation was explained and the necessary forms faxed to the number

provided in order to attend this.

We

believe our office has acted in good faith and has been responsive to

Mr [redacted]’s requests and have done our best to explain our cancellation

process and provide him with the cancellation document he requested in

addition to explaining the service and offering support should it be

necessary.

A2ZOffsite

has reviewed the customers request and in order to resolve the issue

has cancelled the account as well as any associated charges.

Our Customer Service Manager [redacted] is available and standing by during regular business hours (9-5 EST) by phone at [redacted] or, by email at [redacted]

Thank

you for alerting us to this issue and allowing us the opportunity to

work with your office to rectify this consumer complaint.

A2Z Offsite

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We received an initial bill back in Feb 2013 for $49.95 for a service we never signed up for. The receptionist who's name is on the paperwork called the company to find out what this bill was about. They stated that they have a recording of her voice and she can login to the site and listen to it. She tried to login but the login and password was not valid. We received another bill March 2013 for another $49.95 and the past due amount. I called and could not reach anyone for several days and there was no capability to leave any voice mails. When I finally reached someone, she said that she will send over a cancellation request. I filled it out that day and faxed it back to them. I just today received a fax from a collection agency for $539.46! I called the number and the man was very combative and hung up on me after I asked him to email me the recording of her voice authorizing the service. He told me he could talk to our attorney and I was not the person to talk to.Desired Settlement: I would like the charges that we supposedly incurred to be cleared and the collection agency to clear the charges as well.

Business

Response:

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Attn. [redacted]

Complaint ID [redacted]- Ms [redacted])

The service was offered to and accepted by Ms [redacted] by a telephone marketing call. Ms [redacted] indicated she was over the age of 18 years and authorized by [redacted] to accept terms of service on January 08, 2013.

A2Z offsite received faxed communication from Ms [redacted] on 16 April 2013. The contents were reviewed by Management, and a telephone call made to [redacted] to Ms [redacted] to review and discuss. It was communicated to Ms [redacted] at this time that the contract was cancelled outright and all invoices voided. Including the fact that this matter will be withdrawn from the Collection process. We note that this complaint was placed 2 hours prior to the telephonic confirmation being provided to Ms [redacted]. Based on this information we consider the matter resolved to the customers specific instructions.

Additionally, details for [redacted] have been placed on a internal (DNC) Do Not Call list and will receive no further communications or solicitations from our firm in future.

Thank you for alerting us to this issue and allowing us the opportunity to work with your office to rectify this customer complaint.

Warm Regards

A2ZOffsite.

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Description: Office Supplies - Sale by Deceptive Telemarketing

Address: 1515 Bartosh Ln , River Falls, WI, 54022

Phone:

+1 (866) 485-4659
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Website:

www.a2Zoffsite.com


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