AAA American Air Conditioning and Heating

A response was sent to [redacted] on September 4, from Travelers Pennsylvania Claim Center as follows: "On or about June 20,you contacted us to inform us of the problems with your rear bumper cover which was replaced due to the December 16, loss The problem being poor fit and the paint was peeling Around that same time we found out the repair shop, Prosser’s Auto Body, was going out of business Travelers investigation is now concluded We along with PP&G paint suppliers will be covering the cost of replacing and refinishing the rear bumper cover with a new OEM cover at no cost to you We appreciate the opportunity to respond to the issues raised in your complaint."

Complaint: I am rejecting this response because: My wife never signed any policyCheck your record for this, and nobody drives in the USA for 2years with an international lincense Moreover, no copy of her lincense was submitted to your office She was only listed in my statefarm policy as an adult in household that is over 18years Sincerely, Ayere Aluya

A response was sent to [redacted] on September 4, from Travelers Pennsylvania Claim Center as follows: New Roman';">"On or about June 20,you contacted us to inform us of the problems with your rear bumper cover which was replaced due to the December 16, loss The problem being poor fit and the paint was peeling Around that same time we found out the repair shop, Prosser’s Auto Body, was going out of business Travelers investigation is now concluded We along with PP&G paint suppliers will be covering the cost of replacing and refinishing the rear bumper cover with a new OEM cover at no cost to you We appreciate the opportunity to respond to the issues raised in your complaint."

A response was sent to [redacted] on 2/23/2016: We have conducted a review of our records and note that your agent has cancelled this policy effective January 26, per your requestYour agent also removed the service fee and late charge that were applied on January 28thWith these transactions, there is no balance due on your account However, with our additional review, we agree that the late charge and service fee you were assessed in August should also be waived As such, you can expect a refund under separate cover within the next ten days

A response was sent to [redacted] on August 29, from Travelers [redacted] Business Center Regarding the inspection, when a policy is issued we routinely inspect the homes to confirm the dwelling features and to make certain that the policy limits are sufficient to protect the home in the event of a total loss The report we received from the company that inspected your home indicated the replacement cost of the home was higher than the coverage you carriedTravelers does require the homes they insured to be covered at 100% of the replacement costDue to this requirement your coverage was adjusted accordingly effective July 25, per the prior notification we mailed to you In reviewing your account closely, Travelers has made the necessary adjustments to cancel the risk effective May 23, as you purchased other insuranceThis adjustment will lower the amount due on the account by $75.00; your future bills will be adjusted accordinglyUnfortunately there will be a remaining balance, which will be provided by the [redacted] Corporation, as additional coverage was provided to you based upon the inspection results

A response was sent to Mr [redacted] on 8/10/2015: Travelers Claim Rep inspected the loss with you on March 31, He was able to provide coverage for the vandalism damage to the building glass and associated items that were installed by you as a tenant betterment and improvement He also provided coverage for the loss of business income during the time of the loss Payments in the amount of $1,were issued to you for the covered portion of the loss In addition, you claimed damage to the rooftop air conditioning unit as part of the same vandalism loss Upon inspection it was determined that the top grate, fan and other components inside the unit was missing This damage is not consistent with the vandalism loss to the front of the building Surveillance video showed the suspect breaking the front glass of the building and running away The suspects would not have had access to the roof during that time In addition, Travelers inspected the same air conditioning unit with you on August 7, for a claim of theft/vandalism on July 24, 2013, under claim [redacted] At that time, the A/C unit was not working as the fan and motor had been disconnected and was lying on the bottom of the unit Travelers determined there was no coverage for this loss and you were advised the same At the time of this inspection, Travelers Claim Rep requested the repair invoices showing that the unit had been repaired since the July, loss and was operational at the time of this loss These invoices were never received by Travelers Based on the fact that the damage to the rooftop air conditioning unit is not consistent or in close proximity with the type of damage found on the surveillance video, no coverage was provided for this part of the loss There is also no indication that the unit was repaired or operational after the initial inspection on August 7, A denial letter for this portion of the loss will be sent to you under separate cover

Complaint: [redacted] I am rejecting this response because:here is how I see the story.I go to a restaurant, and really feel like eating Hawaiian pizzaaccording to the menu, Large Hawaiian Pizza is $10, so I order oneI start eating it, right around I'm about half way done with the pizza, the server comes and apologetically informs me that there has been a "system processing error", and infarct the price of Large Hawaiian pizza is $22, so the difference in price will be added to my bill I'm not happy with the way that has been handled, so I get up and leave the restaurant A month latter the restaurant manager sends me a bill for $1, according to him I ate half of a pizza that's worth $22, and the price of the half pizza I ate then is $I only paid $10, so unless I pay the $difference, he would send me to collection.well, with that story I'm not a happy customer I'm not a happy customer with how I was billed from Travelers eitherIT IS NOT THE CUSTOMER RESPONSIBILITIES TO PAY FOR THE PROVIDERS MISTAKES(SYSTEM PROCESSING ERROR)! The error was not done by me, nor in my systemAnd no, you don't need to explain me the difference between pizza and car insurance coverage.The Facts:#1- I'm not happy with how the "system processing error" billing was handled.#2- I don't really care about $127, that amount of money won't really break my bank, that's just a numerical representation of Travelers mistake.The Questions:#1- Does Travelers care if I'm a happy customer?#2- Does Travelers care about $127?So unless Travelers would like to change how I feel, they really don't need to further respond Sincerely, [redacted]

A response was sent via email from Travelers, 5/27/as follows: "Thank you for speaking with me by telephone on May 26, in regards to your inquiry filed through the Revdex.com As we discussed, In order to process the cancellation effective May 15, 2015, the date you referenced it was donated, Please have your mother sign the request form and return it to me along with a document showing your mother is the executor over your brother’s estate Please let me know how I can be of further assistance to you and your family during this time of need and again please accept our sincerest condolences for your loss"

A response was sent to [redacted] on July 28, from Travelers Denver Claim Center as follows: This letter is in response to your complaint filed on 7-27-with the Revdex.com The Travelers Home and Marine Insurance Company (hereinafter “Travelers) was made aware of your claim on 6-25- Upon notice of the claim it was inspected at your shop of choice A negotiation between the shop and our appraiser resulted in the replacement of the RT rear door skin The shop promply cut the door skin off prior to confirming availability of the damaged part Subsiquently the part was ordered and determined to be on National Back-Order In an attempt to resolve the claim we have confirmed that the RT rear door shell is also on National Back-Order Today 7-28-I spoke with [redacted] at [redacted] to check on the status of the door skin and door shell as the part was to have a release date of 7-28- She stated she received notification from [redacted] that the release date has been pushed from 7-28-til 8-11- I then contacted [redacted] at [redacted] to confirm what [redacted] advised me of, he confirmed that neither part is available and both have a new expected release date of 8-11-but that is subject to change With both the door skin and door shell being on National Back-Order the shop, you the customer and Travelers are at the mercy of the parts manufacturer Nissan Since the repair shop of choice cut the door skin off there is nothing that can be done until Nissan makes the part available for the repair to be completed The proposed resolution by [redacted] unfortunalty is not an option as the door shell is not available eitherIt is unfortunate that you the customer are in this position but there is nothing that Travelers can do to expidite this situation as the parts simply are not available Once the part is available Travelers has authorized the part to be shipped on “Over Night Status” in an attempt to secure the part as soon as possible As per the rental car and gas reimbursement this is not something that the policy allows for as there is no Rental Reimbusement Coverage purchased with this policy (Comprehensive and Collision both with a $deductable) We at the Travelers are committed to providing exceptional claim serviceIf you have any questions and/or concerns, please contact me."

A response was sent to Ms [redacted] on February 20, from Travelers [redacted] Claim Service Center as follows: "We received notice of your complaint to the Revdex.com and wanted to follow up with you regarding your claim experience I understand that as of the date of your complaint, you had not received the payment that we issued on January 31, As we now know, the check arrived two weeks after we mailed it Unfortunately, you had alerted us to the missing check and requested that we stop the check in order to issue a replacement check The replacement check was issued on February 14, 2014, when the original check was cleared for a stop payment You confirmed for me yesterday on the phone that you have received the replacement check We received your claim for water damage on January 8, Our claim representative inspected your property on January 9, 2014, and explained that we would write an estimate for the wood floor upgrade, which would be covered by your policy The other damage—to include an allowance for the original flooring (carpet)—would be the responsibility of the condo association’s insurance policy Our claim representative explained that she would follow up with the association in order to determine their allowance for the original flooring, so that we could finalize our estimate to account for the upgrade to wood flooring Our claim representative followed up weekly with you and the condo association in order to finalize our estimate Finally, on January 31, 2014, we decided to move forward by allowing for a standard carpet allowance because the condo association had failed to provide us with its allowance We finalized our estimate and issued payment to you in the amount of $1, We again followed up with the condo association on February 3, 2014, but have not received a response On February 10, 2014, we received notice from you that you had not received the check We proceeded to stop the check in order to re-issue another check to you The second check was issued to you on February 14, At this point, you have received the replacement check but are still waiting for the condo association to provide you with their allowance for the carpet and to schedule the remaining repairs If we can be of any assistance regarding communication with the condo association or their allowance, please do not hesitate to contact either your claim representative or me Unfortunately, we are not able to compensate you for missed time from work or interest charges from your credit card as the policy makes no allowance for either cost "

A response has been sent to [redacted] 7/15/from Travelers Portland Oregon Claim Center as follows: "Your dwelling was inspected on June 26, with your contractor [redacted] Our inspection revealed that the floor was soft from exposure to water As part of our investigation we agreed to have [redacted] detach the toilet and pull up the vinyl floor"........he proceeded to do that the next day, photos were then submitted showing extensive water damage(s) to the subfloor, baseboard(s), lower wall(s) and floor covering(s) "The photos showed evidence of shower, toilet leaks and rot damagesBased on the amount of damages found in this area this is not a recent leak but one that has been ongoing for an extended period of time It also appears that both the toilet and shower are leaking possibly due to faulty installation aas the bathroom was remodeled two years ago." (the letter includes the policy language in section HO-3(11/06) "Our investigation revealed that the damages you are claiming have occurred over an extended period of time and possibly due to faulty installation It also appears that there are two leaks The shower and toilet are both leaking As the above mentioned exclusion are applicable to the loss the damages do not qualify as a peril insured against Thus no policy beneifts are available under the Additional Coverage of Limited "Fungi", Other Microbes Or Rot Remediation Our records show we have advised you of the process and coverages on 6/24/14, 6/26/14, 6/30/14, 7/3/and 7/8/ While no benefits are available for your loss, we have issued payment for damages caused as part of our investigation A payment in the amount of $1,was issued to you on July 3, A copy of the estimate has also been previously forwarded to you."

Complaint: [redacted] I am rejecting this response because: The offer reduces late charge for which the company was responsible for but it does not address the misinformation given to us by the customer service representatives which put us in a situation where we were not insured and cost us additional premiumsIt also does not change the problem of misinformation to the publicThis is not was insurance should be Sincerely, [redacted]

A response was sent to [redacted] on July 31, from Travelers Spokane Business Center as follows: "Thank you for your recent inquiry to Travelers through the Revdex.com We appreciate the opportunity to address your concerns First, please accept my apologies for your overall service experience with Travelers We pride ourselves on delivering the best customer experience and sincerely regret not meeting those expectations for you When a policy is issued we routinely inspect the homes to confirm the dwelling features and to make certain that the policy limits are sufficient to protect the home in the event of a total loss The report we received from the company that inspected your home indicated there were conditions of concern which you mention in your letter to us A request for proof of repairs was sent to you on June 13, Our *** Homeowners eligibility rules stipulate that a dwelling that includes unrepaired or hazardous conditions does not qualify for our homeowner program Therefore, as indicated in our letter, a Notice of Cancellation was issued to you advising that this coverage would be effective until August 14, [redacted] ***, I understand you may not be satisfied with this situation; but I hope that this communication provides an adequate explanation for our Underwriting actionI do apologize for any distress or hardship this has caused youIf you have further questions, please let me know."

A response was sent to Ms [redacted] on 11/21/as follows: "Our investigation of this loss indicates the dishwasher in the home had been leaking for a period of several months Deterioration was noted in the area of the leak Unfortunately your policy of insurance the [redacted] *** does not provide coverage for this type of loss, I refer you to the denial letter that was mailed to you dated October 13, 2014, a copy is enclosed with this letter The policy contains exclusions for repeated seepage, wear and tear and deterioration We also handled a claim for this damage with a date of loss of May 9, 2014, claim number [redacted] The information provided by your plumber shows the leak had been ongoing for at least two months prior to the May 9th date of loss This claim was also denied based on the exclusion for repeated seepage, wear and tear and deterioration I have enclosed a copy of this letter I hope this responds to your concerns."

Complaint: [redacted] I am rejecting this response because: They are wrong Page of the settlement includes gastroparesis They have denied the bills purported billed as sore throat, but in reality are also part of the claim as the sore throat arose from constant vomitingShe was hospitalized for several days for severe vomiting just days after thatAlso, during the day of the settlement, their attorney agreed to pay all bills Their statement in their letter stating they rejected it, we have nothing in writing in the contract that substantiates that We reject their claims Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Thanks to Revdex.com engagement in this matter, to my surprise, I have noticed that the panelists fabricated my statement during arbitration meeting which I was forbidden to attendI have never made the following statement: ‘admitted to seeing the other vehicle stop and put on their lights to indicate they were going to let out passengers at the entrance to a grocery store’ Those are unacceptable actions and I request to review this matter in order to stop this mistreatment I will truly appreciate your help in taking the next stepPlease let me know what the next step should be to resolve this conflict Sincerely, [redacted]

I had a bad experience with this Insurance company, the office #agent ogwas mean and unrespectful, the service is terrible and they are not stray forward with the client, they keep telling me to wait for a water claim and them tell me I don't have the right insurance and when I call to ask for getting the right insurance after the claim was decline , the lady tell me some ridiculous answer that only a five years old will believe, good luck with this business I don't see you guys in business for to long

A response was sent 11/10/ It is our understanding that this claim has now been resolved to his satisfaction and there are no outstanding issues

Complaint: I am rejecting this response because: My thoughts and prayers go out to Mr [redacted] 's family for their tragic and untimely lossMr [redacted] has travelers Insurance to protect himself,other drivers, and their property from accidental damage or property lossI Am requesting travelers insurance company to make me whole and compensate me from this accident involving Their insured, Mr [redacted] It is shameful and disgraceful how travelers insurance company has made every Attempt in not fulfilling their insured, Mr [redacted] 's, liability in this automotive accident caused by Mr [redacted] Regardless Of any medical condition that Mr [redacted] had, my property is lost due to the accident caused by travelers insurance Company insured, Mr [redacted] Mr [redacted] , your insured, caused my property to be damaged and subsequently a loss of my vehicle And has created a painful and stressful ordeal in my lifeI have attempted several times to resolve this matter with travelers insurance companyHopefully, travelers insurance company will reverse their uncompassionate and unlogical defense for denying to make me whole and compensate me for the loss of my Property Sincerely, Rashay Crosswhite