AAA American Air Conditioning and Heating

A response was sent to Ms*** on 3/2/2015:
The response letter outlined her payments as well as explained, Travelers removed late fees totalling $40. Spread installments evenly over the remaining installments available. Set expectations for typical monthly installment
amount and next installments on current term

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
Sincerely,
*** ***
Yes, I received my refund the day after I filed my complaint with the Revdex.com I am happy with this outcomeThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meTravelers Insurance said it has canceled my mother's insurance policy, which is what I had originally requestedThank you so much for your help
Sincerely,
*** ***

A response was sent to *** *** on April 29, from Travelers Hartford CT Claim
Center as follows:
"Please accept this letter as our
response to your correspondence sent to the Revdex.com in Hartford, Connecticut
on April 29, 2014. I appreciate the
opportunity to review this matter and explain the handling of this claim
The above captioned loss was
reported to The Standard Fire Insurance Company, hereinafter referred to as
“Travelers,” on April 14, with a Date of Loss of June 23, 2013. This loss involved reported storm damage to
the roof of the dwelling located at Laurie Pl Waterbury, CTThe insured has
a Homeowners Special Form HO-(06/ed.)
We conducted an inspection with *** *** and his contractor *** *** ***.
Also in attendance was *** *** ***. We completed a roof inspection including the
concerns addressed by the contractor. As
part of our investigation we inspected all of the soft metals that are around
and attached to the house. The reason
for this inclusion into the investigation is that these materials will exhibit
hail damage that an asphalt shingle may not demonstrate. The complete investigation indicated that
there was no direct physical loss from the storm event loss date claimed by you. The damage that was presented was indicative
of wear and tear and not of a single fortuitous loss. We explained the coverage decision to you on
site during the inspection. We subsequently
sent you a copy of the disclaimer on April 18, 2014.
We have discussed your concerns
on multiple occasions, as you have outlined in your complaint. At that time, we continued to provide you
with our physical evidence that there was no damage found during the course of
our complete and thorough investigation.
We have attached numerous photos for your review to support this
investigation and final outcome. We have
also communicated to you that if there is physical evidence related to hail
damage to your home that we would welcome the review of that, however, barring
any change in that evidence our investigation is complete and our claim will
remain closed"

A response was sent to Mr*** from Travelers on 12/15/
as follows:I am writing to you on behalf of the Workers' Compensation Department at Travelers Property Causualty Insurance Company, in response to your complaint regarding this claim for *** ***You have alleged that we owe for her hospital bills related to "gastroparesis caused by RSD."
Ms*** had gone to the hospital several times for sore throat and gastro-intestinal issues during this claim, which we maintain had nothing to do with her industrial injuryWe never agreed to pay these billsThe providers have submitted these bills to Travelers at the instruction of Ms***'s attorney, and these bills will continue to be deniedThe medical records from these visits do not attribute her condition to her work-related injury
Also, review of her medical records from prior to this injury show she visited the hospital for these same complaints in and The date of her industrial injury was 12/09/
There are no medical records that actually diagnose her as having gastroparesis, much less that it was caused by the industrial injuryThis was alleged by her attorneyThe medical records for these visits do not diagnose her with gastroparesis, nor do they establish any causation as being due to the industrial injury
You have made reference to an agreement to pay all of her medical bills, but there is no such agreementTravelers is only responsible for paying for any bills related to the industrial injury
There is no language in the settlement documents agreeing to pay these bills, which were for nonindustrial treatmentAt the time of settlement, Ms***'s attorney asked to put specific language in the settlement documents that Travelers would agree to pay these bills, and we refusedMs*** decided to settle her claim anyway, without this language

A response was sent to *** *** on 7/17/from Travelers Rancho Cordova CA Claim Center as follows:
"This letter will serve as a response to your complaint dated
7/7/for the above referenced claim.
I am a manger in the claim center where the loss was handled and I
have
reviewed your request and the claim file
Please see the attached letter dated December 5, which
details our repeated requests for the required documentation and the reasons
your claim was denied. As you
continually refused to comply with the Duties After Loss portion of the Conditions
section of your policy your policy does not provide coverage for this loss
After a careful
review of the facts of the loss, claim process, and policy we have determined
that the coverage determination made on December 5, was correct and
reflects the company's final position regarding this claimOur decision is
based upon the information and documentation we received in connection with our
research of this claim.
Your policy may have
other terms, conditions and exclusions that apply to this claimWe do not
waive any rights, including our right to deny coverage, for any other valid
reason under the policy or at law."

A response was sent to MrBartz on March 24, from the Travelers *** ** Claim Service Center as follows:
"This letter is in response to
the RevDex.com complaint TravCo Insurance Company (“Travelers”) received on March
13, In your correspondence, you indicated that you had difficulty in
finding a contractor who was willing to provide you with a repair estimate, and
when you finally found a contractor who was willing to do the job and provide
you with an estimate, the claims adjuster informed you that the estimate was too
high. Furthermore, you indicated your
homeowners insurance denied your claim and that they said they were going to
pressure your contractor to accept less money for the work
I want to first apologize if you do not
feel that the service you received was to your satisfactionOne of our goals
in the claims department is to promptly and appropriately reimburse you for damages that
are covered on your policy. Instead of
discrediting the contractor estimate you provided initially, we should have
reviewed it thoroughly and promptly addressed any questions and concerns with
your contractor.
You and I discussed, via telephone
conversation, your concerns in detail on March 12, 2014. During that conversation, I agreed that the
*** scope and estimate appeared to be inadequate and would require immediate
attention and revision as it did not include repairs of the additional damages
caused during the drying process. I
confirmed that we would contact the contractor who provided you the estimate to
discuss scope of work and pricing further.
I apologized to you for any delay that we had caused up to that point
and confirmed that we would expeditiously put forth our best effort to reach an
understanding and agreement with your contractor and resolve your claim
We were successful in contacting your
contractor on March 13, 2014. After
further review and understanding of your contractor’s estimate, discussion with
your contractor in regards to the scope of work necessary and their review and
consideration of our revised estimate, your contractor and we reached an agreed
estimate value of $2,on March 14, 2014.
We emailed you this information on March 14, 2014. As of March 18, 2014, your claim has been
supplemented in full to reflect the contractor-agreed values of your loss
including plumbing, water remediation, carpet cleaning and building
restoration. Additional correspondence
informing you of the supplement breakdown, which included the revised estimate
and supplement letter as attachment, was forwarded to you on March 18,
On March 18, you emailed us with
additional questions in regards to the application of recoverable depreciation
to your settlement as well as a floor cleaning price discrepancy in the amount
of $56.55. As of March 22, 2014, the
floor cleaning amount was adjusted to your incurred amount in our settlement,
the application of depreciation was adjusted to the agreed-upon amount that you
had proposed, and a third payment was issued
Please know that Travelers
is committed to providing the best customer service in the industry and takes
your concerns and comments very seriouslyWe
apologize that our customer service did not meet your expectations."

A response was sent on 12/26/The claimed injury of gastroparesis was included in the settlement as this is where all of the alleged body parts are listedThis is not an admission of liability or acceptance that this alleged
injury is related to the industrial injury
In addition, nowhere in the medical records from these hospital visits do they diagnose Ms*** with
gastroparesis
This will be the final response to this issue

Prior to receiving the Revdex.com complaint, Travelers received this directly from *** ***Travelers position remains unchanged since the 9/16/response to Mr.***, therefore another response is not going to be sent

A response was sent to *** ***, July 23, from Travelers Spokane WA Business Center as follows:
"Thank you for your recent inquiry to Travelers through the
Revdex.com. We appreciate
the opportunity to address your inquiry regarding the promotional gas card
you
received in the mail
Please accept my apologies for your recent experience
with TravelersWe pride ourselves on delivering the best customer experience
and regret failing you in this regardThank you for your interest in Travelers
and we appreciate you contacting us to begin your quoteUnfortunately, at this
time we are unable to activate the promotion card as a quote must be completed
with TravelersYour quoting file indicates we were in the process of
completing a quote for you but we are waiting for additional information or
documentation regarding recently departed household membersIf you would like
to complete your quote one of our licensed sales agents would be more than
happy assist."
Contact information was also provided to *** *** in the response letter

A response was sent to Mr*** on June 26,
"We
have cancelled your policy effective the last renewal date of November 26,
Your balance due is $We have communicated
this with our collections
partners and you should not receive any further correspondence."

Started using Travelers in when I purchased my first houseI didn't choose it, it was chosen for me, so I added my vehicle to receive a discountAround I had a fender bender that cost about $to repair and Travelers dropped meReally? This is how you handle claims? Take the money each month and as soon as someone has a claim that's no where near the amount they've paid over the years, you drop them? Great company! Fast forward a few years and I get a letter that Travelers is now raising my home owners insurance even more than North Carolina legally allows and you want me to sign off saying it's ok? Ha, imagine thatYou just lost my business completely

Complaint: ***
I am rejecting this response because:That's great, that's your opinion that the costs were unreasonable However, your estimates where the ones that was unreasonableThey're were low balled and done incorrectly over and over again because your staff is incompetent and do what they do best which is make excuses and do their work so slowly that it drags on for months. FYI, *** does not set market prices for anything! This is between *** and me and not the insured, it was *** that took months to come to terms with paying, all that time not answering or returning phone calls and not doing anything Stop trying say that during the months the staff were diligently working on it, that's complete nonsenseIt doesn't take months to resolve a claim, they took their time on my dime and now they have to pay the damages in the form of interest I do have bases for damages that *** created from their slow work, whether they want to take another months to accept it is another story.
Sincerely,
*** ***

A response was sent to *** June 13, from Travelers *** ** Business Center as follows:
"Thank you for your recent
inquiry to Travelers
through the Revdex.com. I appreciate
having the opportunity to address your inquiry in this letter
In reviewing your account, I
see that your home policy became effective with Travelers through the ***
Insurance Agency on January 17, with a dwelling limit of $149,000. Per an exterior inspection that was conducted
the information returned found a replacement cost of $189,Effective
February 24, we raised the coverage A on your policy to $190,as we
require insuring to replacement costI see that you have spoken with our
representatives at the *** AgencyIn light of this information, we feel it
is necessary to perform an additional review on your inspection and the documents
you submitted to usOnce complete I will be contacting you to let you know the
findings of our reviewPlease expect our findings to be delivered to you
within business days from the date listed at the top of this letter."

A response was sent to *** *** on 1/28/
Cancellation of the Homesaver Policy was withdrawn and coverage continues without lapse. It had to be reinstated via a new policy
The Homeowners Renters Policy cancellation, can be reinstated if Travelers receives payment of
$before February 27,

Based on the fact Travelers is in receipt of a Texas DOI complaint from MrMaxwell, a response was sent 4/16/as follows:
"The Travelers Home and
Marine Insurance Company has reviewed your
concerns in regards to claim ***. We
have spoken over the phone on May 8th regarding those
concerns. As part of the resolution we
have opened up a new claim, *** which is assigned to a new adjuster ***
Trevino. You previously had specific concerns
over a possible plumbing leak and issues with the foundation. *** is currently working with you to
identify third party experts to fully investigate these claimed damages and to
provide a second opinion. The
investigation is currently underway. "

A response was sent to *** *** on 9/4/
A review of our policy
records shows that we have received all required coverage selection forms from
you
""> In light of this, we have adjusted
our records to remove the additional charge.
Your policy is currently paid in full for the term from June 16, to
June 16,
We apologize for any inconvenience and thank you
for allowing us to protect what matters most to you

A response was sent 10/11/explaining Travelers position, Unfortunately, the claim was reassigned to a new Claim Professional when *** was out of the officeWe apologize for any delays in this process in addition to any lack
of communicationRegarding the mortgage company, we have reissued the payment to you with the new mortgage company, and we understand that you have been successful in processing that check with themWe have recently processed additional payments to you based on the email you have providedWe will work to have the final supplement payment processed as soon as possible

A response was sent to MsRose on May 23, from Travelers Knoxville TN Business Center as follows:
"Thank you for your recent
inquiry to Travelers
through the Revdex.com. I appreciate
having the opportunity to address your inquiry in this letter
As I discussed on the
telephone with MrsRose on May 23, 2014, your policy with Travelers started on
March 12, with a month policy term with a premium of $You made
a down payment of $179.82, 1/of the total premium, when you purchased the
policy and enrolled in our recurring credit card monthly payment program with a
due date of the 12th of every monthBefore we could draft our first
payment from the credit card, our records indicate you enrolled in our
automatic payment plan online using a checking account and changing your due
date to the 8th of every monthOur billing system defaults to the
number of automatic payments possible using the due date in relation to the
effective dateSince your policy would have it’s first renewal on September
12, 2010, the 8th of each month would occur times before you
renewal with your first automatic payment starting on April 8, and the 6th
happening on September 9thThe first payment of your September 12,
renewal occurred on October 8, I have included a billing breakdown
of your first months of billing
I have reviewed the calls
in which you spoke with our representatives and apologize for the
misinformation providedThe last deduction that was drafted on May 8, is
correct as your billing has been paying a month in arrears since policy
inceptionUpon my review I have found there are days of additional earned
premium totaling $With the intention of good faith, I will be waiving
the $due and your balance is on your cancelled policy is now $
I am sorry to see you are no
longer insured with Travelers and again, we appreciate you taking time to share
your concerns."

A response was sent 2/27/to Mr***, outlining the premium for current policy term and prior policy term. The increase was $875, but not by $A review of the claim notes indicated it was reported timely, claim was paid and setteld March 29, due to the timing of the
claim closure, the claim was not used in the rating of the polcy renewal 4/30/to 4/30/2015. The policy renewal documents were printed and mailed on March 11, 2015. Per the GEICO phone contact records, there is no contact from Mr*** in regards to the renewal premium until February 3, 2015. The increase in Travelers homeowner insurance rates in Alabama were discussed with Mr*** on February 3, 2015, which was the reason for the increase in his policy