AAMCO Transmission & Total Car Care

Complaint: ***I am rejecting this response because:
I need this done immediately, as I
have filed for small claims court but I have yet to have general manager DOUG C*** servedI will rescind my court filing if I can get a better response from youI need to know what more information you need as I have disclosed everything in detailYou may reach me at ***. Sincerely,*** ***

Complaint: ***I am rejecting this response because: Aaron told my husband the truck would be done by He did not call my husband until lrtrinf him know he has an hours work left in itThere was no way we could wake up our husband to pick the truck up at 11:at nightThen, even still be disnt call us until almost noon the next morning to let us know the work was complete
And here we are weeks later and the truck is STILL not finished and sitting in your shop AGAINBecause the issue was not fixed the first time$3,is to much money to be forking out and not having it run correctly
Lastly, the builder was not the issue with the time frameIt was your shop not pulling the transmission until the 3rd or 4th day the truck was in there. Sincerely,*** ***

This information is incorrectCustomer has paid zero moniesCustomer needs to pick up vehicle Monday March 14, or incur $per day storage fees

Mr***’s vehicle transmission was originally repaired in October of 2017. It seems he was experiencing an issue and brought it back earlier this year. The transmission has been removed from the vehicle and is currently in process of being fixed under warranty. We are a very
busy shop and get vehicles turned as quickly as we can. Unfortunately some vehicles take longer depending on the issuesWe are very sorry for the delays and will get Mr***’s vehicle back to him as quickly as we can

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has not paid for a rentalIf I have to come out of $or more that is not paying for a rentalFor all the time they have lied about dates and times my car would be fixed as the customer I should not have to do anythingThey mention $for a part that I was told was only $before shows how the company lies to cover themselvesThat part has nothing to do with the fact I picked up my car and it was not repaired correctly to begin with! Not at one time did I feel they cared about my issueThey have not done anything besides offer a rental for the extended days my car has been sitting around their shopI should be able to have a refund for all the time it has taken them to take care of thisI do not repair cars that is why I took my car to themThere is no way they can justify my car being at their shop for days! Not my fault that they did not repair it correctly to begin withThe company is treating me that wayI know customer service and that is not itSo they need to stop bringing up they are repairing a part they should have repaired to begin withThey should have done more than offer to pay for a rental after I have to put down more of my money to get the rentalThat does not justify the owner being rude and disrespectfulThey have all of their money and I have nothing but lies and promises my car was going to be fixed weeks agoI will continue until something is really done for my suffering and inconvenienceThis is beyond taking advantageAfter you fix a car and it is not repaired properly you should be able to get your money back since you did not complete the job correctly to begin withThen you give the company a chance to fix it and they are rude like you are the reason you car was not fixed correctly is not rightSo please do not act like it is!
Regards,
*** ***

Dear *** -
We apologize for your experience with our storeDuring our investigation, we were unable to identify the exact series of events that occurredThe gentleman you dealt with no longer works for us, and we only have very basic notes in our systemWe were also unable to
determine the exact issue with your vehicle since you had it fixed by another mechanicIn good faith, we are going to reimburse you the $103.97.
Sincerely,
AAMCO Puget Sound

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, even though the business is in contact with me, I can
not say as of yet that this complaint has been 100% resolvedLouise has in informed me that she will have a response for me in a couple of days after our conversation we had.Sincerely, *** ***

Customer came to us with transmission parts in his handCustomer knew that the transmission had a mechanical failure prior to us working on itThe vehicle had multiple check engine light codes and the customer was informed that he may have an electrical problem that was to be diagnosed after the
transmission repairCustomer authorized transmission repairAfter trans repair was completed the vehicle was not shifting properlyWe removed the transmission and changed internal components allowing us to rule out and mechanical issues Conclusion: the vehicle has electrical and/or computer issuesThis was notated on the paperwork and the customer was told to go to the dealer or computer specialist to resolve Unfortunately the customer chose to have our transmission removed from of the vehicle and disassembledThis has voided any warranties we provided

Dear *** -
Thank you for contacting Louvin Automotive through the Revdex.com about your husband's experience with his vehicleWe do indeed apologize for the additional days it took to complete the work on your vehicle. Unfortunately, our industry is having periodic difficulty receiving parts on
time from our buildersWe fully expected the parts back in days, unfortunately the builder became unable to meet that time table. Our team did the best they could to work overtime and not charge you for that laborFinally my understanding is that Aaron spoke with your husband and let him know that they were staying to complete the vehicle and your husband told him that he couldn't get it until the next day anywayAaron called as soon as it was finished on that day.
Sincerely,
Louise B***

Complaint: ***
I am rejecting this response because:
As you can see in my attachments it clearly states customer authorized replacementI was told by Joe the then manager my transmission would be replaced with a month warrantyMy understanding is Joe no longer works for the company as "he couldn't cut it" as a managerMy family has been faithful AAMCO customers for years & it is a shame that they are not willing to stand by their own workYou would think their reputation & customer service their company was built on would mean something to this franchise, but it looks like they don't value their customers or have faith in their own work! If they choose to not remedy this they will lose more customers & I will see them in court. if you would like more pictures of the receipt please let me know!

Complaint: ***
I am rejecting this response because: The response is indicative of the lack of customer service.? I told the clerk at the counter all the information and that there were brake pads in the back seatThe Groupon wasn't for a brake inspection, it was for brake service.? It clearly stated that it included brake pads and turning of the rotorsThe rotors mic'd out as able to be turned (as inspected by another).? That wasn't an option even provided.? Brake inspections are free just about everywhere.? I do not accept this responseIt is clear that this company is only bringing in customers to over charge for servicesI understand that I will not get anywhere with this companyI will be sure and tell everyone I know of my poor experience
Sincerely,
*** ***

This email was sent directly to *** *** on August 8th.?
To Whom It May Concern,?
We would like to inform you that the owners of AAMCO Renton appeared in court with Mr*** *** on August 4th, The judge ruled in our (AAMCO’s) favor citing:? the plaintiff did not persuade the court by a preponderance of the evidence.? AAMCO Renton is proud to have an A- rating with the Revdex.comWould you please add this outcome to the complaint status online? We appreciate your assistance.?
?
Sincerely,?
?
AAMCO Auburn?
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Complaint: ***I am rejecting this response because:The fact that the judge ruled against me is because I could not prove what happened inside the transmissionThey won because I did not take that stepThey did acknowledge an unsatisfactory service, but could not rule to the extent of damaging the transmission due to lack of evidenceI have since had my transmission repaired and showed clear signs how the lack of fluid caused premature wear in the 3-band and disintegration of the clutch packsAAMCO service centers do not live up to the prestige that they claimI recommend finding a real transmission shop to have your vehicle servicedThis lesson I learned the hard way
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
on each return to aamco I insisted that the problem with the transmission existed, it was not until June that the same problem was acknowledged by the businessI was given an excuse each time and the other problems listed including exhaust and problem codes were none of their concern, they were not why I brought the truck in to themThe fee that was "waived" is irrelevant because it was warranty work that would have cost me nothing if they fixed the problem the first time I brought it inThe fact that the transmission problem existed in 2014, two months after the initial repair, but was not fixed until two years later is negligent on the part of the businessThey refused to provide warranty work for two yearsFurthermore, I had another yearly checkup in April of which was not documented in their systemFluids were checked at that time.? Sincerely,*** ***

I understand ***'s frustration with her husband’s vehicle taking longer than expected to be fixed, and we are truly sorry for thatAs we mentioned before, our technician went above and beyond given our challenging situation to repair the vehicle as fast as he could and with no additional charge .Sometimes our technicians fully expect to be done by a specific time and then get caught up with something unexpectedI am sure he intended to be done on time and unfortunately got caught up and forgot to callWe sincerely apologize for the inconvenienceWith transmissions, when we fix an issue, often times another issue presents itselfIt’s frustrating for the client, but it cannot be helpedIt’s simply the nature of the business.? ? We offer no compensation to *** at this time.? ? Sincerely,? Louise B***? Thank you.?

Complaint: ***I am rejecting this response because: There is NOT a misunderstanding about whether the rental car was coveredI actually came back in and gave Steve the receipt and asked how I would get reimbursed and he said they would send a checkYou can say what you want about the release
form but when my lawyer read it he said it was so general that I was waiving all rights.? Sincerely,*** ***

I have provided screen shots from the group on ad? Leery me know if anything else is required.?

Complaint: ***I am rejecting this response because:
I have attached Good Chevrolet's evaluation findings that clearly state there is a leak coming form a transmission pan boltI have also attached photo evidence of the unsatisfactory workmanship upon receiving my vehicleI have also attached a demand letter sent to Louise B***Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hi *** -
As you know, we are working on a full refund for youWe are determining if we will be paying off Synchronicity Bank or if we will pay you the money directly, and you can pay SynchronicityThe additional money has already been paid to youVince will have a confirmation email out to you
in the next couple of days, and payment will be made in a couple of weeksIf you have any other questions or concerns, you may contact Sandra K*** directly *** *** ***.?
Thank you
Louise B***

aamco transmission has had my van for over a week and there still is no time of completion on the job. They seem not to care about the customer whatsoever. I would not recommend this location to anyone very unhappy.
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