AAMCO Transmission & Total Car Care

I understand [redacted]'s frustration with her husband’s vehicle taking longer than expected to be fixed, and we are truly sorry for that. As we mentioned before, our technician went above and beyond given our challenging situation to repair the vehicle as fast as he could and with no additional charge .Sometimes our technicians fully expect to be done by a specific time and then get caught up with something unexpected. I am sure he intended to be done on time and unfortunately got caught up and forgot to call. We sincerely apologize for the inconvenience. With transmissions, when we fix an issue, often times another issue presents itself. It’s frustrating for the client, but it cannot be helped. It’s simply the nature of the business.  We offer no compensation to [redacted] at this time.  Sincerely, Louise B[redacted] Thank you.

Dear [redacted] -
 
It is in AAMCO’s best interest to assure anyone driving a vehicle with a rebuilt transmission under warranty from one of our locations is satisfied. After a rebuilt transmission is installed in any vehicle, It is customary for AAMCO to provide a 10 day transmission check and then yearly checks after that on longer warranties. We proactively address issues before they become expensive repairs. We are sorry about your experience, and we do not fix problems under warranty that are not confirmed problems relating to a transmission repair. In our records, we show that we were unable to confirm any problem with your transmission until June 21, 2016. We provide paperwork each time a vehicle is brought in for a check up or repair. When we determined that there was a problem with your transmission, we fixed it under warranty and we waived the customary 10% fee. At this time, we are not offering any monetary compensation. 
 
Sincerely, 
 
AMMCO

Complaint: [redacted]I am rejecting this response because: Aaron told my husband the truck would be done by 7. He did not call my husband until 10 lrtrinf him know he has an hours work left in it. There was no way we could wake up our husband to pick the truck up at 11:30 at night. Then, even still be disnt call us until almost noon the next morning to let us know the work was complete.
And here we are 2 weeks later and the truck is STILL not finished and sitting in your shop AGAIN. Because the issue was not fixed the first time. $3,000 is to much money to be forking out and not having it run correctly.
 
 
Lastly, the builder was not the issue with the time frame. It was your shop not pulling the transmission until the 3rd or 4th day the truck was in there. Sincerely,[redacted]

customer is completely fabricating this story.  customer asked to take his vehicle elswehere after we started the work.  we did not charge him anything.  customer is not logical.   no more responses are required.

Aamco broke my camshaft on my car amco is rite haven't paid money because they never fixed my car Aamco broke my camshaft they should fix it

3/6/15 customer came in with check engine light on.  we charged $100 for diagnosis, offered repair. customer declined repairs.  3/9/15 customer came in for repair of lock-up solenoid for $499.27.  90 day warranty on electronics3/18/15 customer came in with check engine light....

 part replaced under warranty.8/1/16 customer came in with check engine light on.  asked if repair was under warranty.  we said there was only a 90 day warranty on the repair however we need to check the car first to see what the problem is.  customer declined free inspection if repair was not covered under warranty.8/2/16 customer wrote negative review on yelp.  customer has history of writing negative reviews about businesses on yelp.  we called customer to offer a free inspection again and customer declined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

If the customer feels that we were disrespectful I apologize.  While we may have disagreements we try our best to be cordial and professional.
When the customer returned July 17, 2014 the vehicle had different codes and different problems than when it left earlier that week.  Therefore the original repair was successful.
When the customer originally picked up the vehicle he agreed to take his vehicle to another shop for further diagnostics.  When he agreed to this I accepted his lack of full payment as consideration for him having other issues unrelated to the work we did and he agreed to the terms.  Additionally because the vehicle has been worked on elsewhere and changes have been made to what we had done there is no way to know what was changed and if the work we did originally was faulty.
[redacted]The second issue was different than the first.  If the customer disagrees to this and would like to pay the balance in full and have us to re-as the vehicle we would be more than happy to assist.  Because there is an outstanding balance of $381.88 and per our agreement, the customer has not paid the invoice balance in full therefore there is no warranty on the work performed.

Thank you for your call and Revdex.com reply to my response.My apologies I have been out of the office and could notcall the other day between 3:00pm and 5:00pm as requested.  I would liketo setup a time to chat with you.  What is convenient for you?As stated in my previous response, the transmission is stillunder warranty and can be brought to an alternate AAMCO if you are notcomfortable coming to the Renton AAMCO.  The other AAMCO locations in thisarea will accept the warranty we provided. My statement was that a part likely failed over time sinceit had been driven 8,800 miles, without the vehicle, I obviously cannot andwould not attempt to diagnose it.  In addition, we have checks andbalances in place.  Everything stops at the builder.  If he deemsthere is nothing wrong, the unit is then reassembled at no charge.  Hewill resign before he installs anything not appropriate.  Not only can weshow the process exists, but we can also show, while very infrequently, thishas happened in the past and the unit reassembled at no charge to the customer.I am sincerely sorry for your experience and wish to getyour vehicle taken care of under our warranty and as quickly as possible. Other AAMCO locations nearby that you can bring your vehicle to would be AAMCOAuburn, AAMCO Puyallup or AAMCO Seattle.Sincerely,Louise B[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern, We empathize with Ms. [redacted] and her son. It is difficult to pay for vehicle repairs on a fixed income. Unfortunately, the vehicle in question needed substantial repair repair work. The current status is that Ms. [redacted] brought the vehicle back to the center where it was...

worked on and fixed. The problem was unrelated to the work we had previously performed. It is our understanding that Ms. [redacted] is now satisfied. Please let us know if this is not the case.

The work was completed correctly as documented on the repair order.   6/10/15 Vehicle delivered to customer6/20/15 Customer came in and said we did not complete repairs.  We asked to look at the vehicle but the customer refused to let us see the vehicle to address her concern....

 Customer had no complaint about the drivabilty of the vehicle after repairs were completed or at this time.6/25/15 Customer called and I spoke to her.  Customer thanked me for listening and said she would bring the vehicle in Monday morning 6/29.  Customer did not show up.7/21/15 Customer arrived at shop and demanded that I refund her money.  She said that she went to another shop  (not an Aamco and she declined telling me where specifically) and that they had told her we did not perform the work.  I walked to the car with the customer and looked under the hood.  I brought a mechanic with me to look but he said we needed more time and that the car needed to be lifted on a rack to inspect underneath.  Customer refused.  We then went back inside and the customer's friend started videoing me.  I told the customer I was not comfortable with being videotaped because now she was being very unreasonable, yelling at me and demanding her money back and trying to bait me into acting unprofessionally while being filmed.  I told the customer that we would inspect the vehicle with her there so I can show her the work we performed.  Customer refused.  Since they were still filmed after I asked them to stop I open the front door and asked them to leave.  I told the customer to speak with me without filming or email me with any questions.  She stormed out and left. It has been over 6 weeks since the repairs were completed.  The customer has not complained or expressed any concerns about the steering issues (which was what we repaired) that she had prior to us working on the car and she will not let us see the car.The customer is threatening legal action with no evidence of wrongdoing. I asked the customer to take it to another aamco and she dismissed that as an option.  I also gave her Aamco's corporate phone number to have them mediate.  Since I have not gotten a call from home office it is safe to assume the customer has not called them yet furthering my point that she is making an unfounded claim.   Based on what the customer has NOT done I do not think the customer has any recourse at this time. The finance company that the customer used is aware of the complaint and after their review of the information they have agreed with our assessment of the situation.  At this time the customer can take their vehicle to another Aamco so it can be inspected.  After I speak to that shop then we can discuss any potential issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

Dear [redacted] - We are concerned about the complaint you filed with the Revdex.com. In our records, we show that we originally rebuilt your transmission in April of 2014. Then in June of that same year, you returned with a complaint about a noise coming from the exhaust. This did not have anything to do...

with your transmission. We did an oil change at this time. No other work was done. We then show you came in for your annual check up in March of 2015. There were some issues with the vehicle, none of which had anything to do with the transmission: Battery & Brake light on, Alternator making whining sound, Low on coolant, code P0622 – control circuit problem. No work was done. We then show you returned on June 21, 2016 with a complaint about rattling/whining noise present. At this time, it was determined that the transmission needed repair. We did so under warranty at no charge even though we were entitled to charge you 10% of the original repair based on the limited warranty you had received. We assure you that your vehicle was not placed behind other vehicles. Our lead technician was out with a back problem and the entire store was backed up. We do apologize for the length of time it took to complete the work, however, since we waived the charge which is over $300, we do not feel further compensation is warranted.  AAMCO Puget Sound Thank you.  Sandra K[redacted]

Thank you for bringing this to my attention, we will be contacting the customer today to discuss his concerns.
 
Louise

To Whom it May Concern - 
We did work on [redacted]’s vehicle. The initial problem found on the vehicle was the coils. We recommended replacement of the coils and [redacted] agreed. Unfortunately, after the coils were fixed another problem presented itself. We found that the spark plugs were damaged. [redacted] would not agree to replacing the spark plugs since they had been replaced a few months earlier. We informed her that bad coils can cause spark plugs to fail. She still would not approve replacing the plugs. We have done what we could for [redacted] without further repairs. AAMCO is not responsible for the current problem with [redacted]’s vehicle. There is more work to be done simply because the vehicle needs work. The replacement of the coils was only the first step. Unfortunately, each step in vehicle repair can unveil other problems that need to be addressed. This is the case on [redacted]’s vehicle. 
We towed the vehicle per [redacted]'s Boyfriend's request back to an agreed upon location. We paid for the tow. At this time, AAMCO is not responsible for any compensation to [redacted].
 
Sincerely,
AAMCO Management Team

I am requesting an extension on this complaint. The owner, Louise B[redacted] was called out of the country. Her mother just passed away today. How long may we have to respond to this complaint? Thank you.

This information is incorrect. Customer has paid zero monies. Customer needs to pick up vehicle Monday March 14, 2016 or incur $25 pe
r day storage fees.

Complaint: [redacted]
I am rejecting this response because:
As you can see in my attachments it clearly states customer authorized replacement. I was told by Joe the then manager my transmission would be replaced with a 36 month warranty. My understanding is Joe no longer works for the company as "he couldn't cut it" as a manager. My family has been faithful AAMCO customers for years & it is a shame that they are not willing to stand by their own work. You would think their reputation & customer service their company was built on would mean something to this franchise, but it looks like they don't value their customers or have faith in their own work! If they choose to not remedy this they will lose more customers & I will see them in court. if you would like more pictures of the receipt please let me know!

The vehicle has been delivered to the customer and the repairs have been completed.  
I am sorry that the customer had a poor experience and that she felt disrespected.