Aaron Bail Bonds Corp

The customer requested a refund on 5/25/and agreed to the refund policy of Business DaysTwo checks were mailed to the customer on 6/3/(within the specified time frame)for amounts totaling $

This matter is currently being handled by a collections attorney, therefore, [redacted] will have to contact them [redacted] did sign and return notarized contractual documents pertaining to this bail in Contact efforts as well as voice mail messages and final notice letters were also made and sent out to all co-signers, including [redacted] ***, prior to file being sent to collections attorney

Complaint: [redacted] I am rejecting this response because: I spoke with [redacted] the councler from [redacted] and she said she has not received a call nor a request from Aaron bailShe stated the affidiafit is something that is requested often and once a request is received she has hours to respond as of today she received NothingI called Aaron's times today twice I was hung up on after they asked my nameFinally at 3:a representative said they spoke to the counseled and the affidavit would be posted after and I can call backI called back at another representative told me that they left message for counselor but received no response all day.ecerytine I call it's a different excuse this is now going on over s weekMy son called them from jail to tell them to call the counselor she was in her office they told him I was not posting the bailThey continue to lie and give inconsistent excusesThis is unacceptable especially since they received the moneyThey have not done anything and continue to give excuses Regards, [redacted]

[redacted] began the bail process on October 8th, for defendant [redacted] [redacted] paid a premium of $1,On October 10th, 2016, she requested a refund of the premiumAs per the refund policy, it takes 3-business days for the refund to be processed and mailed outThe refund policy is located on the refund form, on the receipt, on the contract, and displayed in the office locationThe refund in the amount of $1,was processed and mailed out todayAttached you will find a copy of the refund form, refund letter, original receipt, and refund check

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The response from Aaron’s does notdepict a transparent and accurate sequence of events I also record and save every call acceptedand placed using my cellphone The truthof this matter based on my phone records from both my cell phone and hometelephone shows incoming and outgoing calls beginning on 7/8/2015-7/19/Ihave a total record of calls placed and received Again I was advised by an agent that called meby the name of Michelle on 7/8/that [redacted] had a bail for $100,000however I advised that he was going to court on Friday 7/10/with his attorneyfor a bail reduction hearing Iexplained to her that I wanted to know the options She advised what would be required if hisbail was reduced to $75,and what would be need if the bail was reduced to$50, I called back to Aaron’s on 7/10/after [redacted] attorneycalled to notify me that the bail had been reduced to $75, At this time I called Aarons and discussedthe reduction, I also discussed the fact that he had a detainer for$1, At this time I was informed bythe agent, for “us” (Aaron’s Bail Bonds) to post his bail would require $800for the $75,and $for the $1,along with one working co-signer I advised that I would visit the office onceI had the $1,requested Forward to July15, there was a total of telephone calls exchanged with Aarons I was advised by an agent from Aaron’s that Ishouldn’t wait for my payday of Friday 7/17/that I should come in and getthe paperwork started because Friday’s are the busiest days and the insurancecompany is slow I was told to bringwhatever money I had to deposit and that I could pay the rest on the Friday 7/17/ I visited the Paterson office located at [redacted] becauseit’s closest to my office in [redacted] I did all the paperwork and gave a deposit of $via credit card The rep at the window advised that if Ichanged my mind regarding the bail and wanted a refund I had to come back andfill out papers and a paper check would be mailed I questioned why a paper check if I waspaying with a credit card She advisedthat it didn’t matter that was their refund policy She also advised once I left I would receivea call from the insurance company within minutesThe documents that I haveshow’s that the papers were submitted at 7:08pm I called myself since the minute callnever happened I called at 9:01pm wasasked to hold but the person hung up on meI believed that to be a simple mistake and called back at 9:05pm thistime I was placed on hold and was left holding for minutesI hung up andcalled back at 9:20pm I was told that they were very business but they wereclosing at 10pm so someone should call me prior to that timeOnce 10pm cameand went no one called so I went to bedI then received a call at 10:33pm for approximately 1minute and 28secondsI have no entire recollection of the information provide because thewoman woke me from my sleep spoke very quickly and hung upI began calling the next morning to try and clarify what Iwas told the previous night I called at9:32am, 10:55am, 11:10am, 11:42am, and 2:05pmEach time receiving varies excuses about the department being busy,people asking me to hold and hanging up the phone, and finally I was told theywere going to lunch and someone would call me back When I finally received the call back I wastold the insurance company could not produce the original terms of theagreement and they required more money and more co-signers She asked me how much more money I could comeup with I told her I couldn’t just comeup with a number and that’s when she said another $3,and moreco-signers I told her at that time thatI wanted a refund and asked where I could go because I did not want to go backto Paterson because I did not feel safe in that office I asked if I could go to the North BrunswickOfficeAgain I called to clarify that I could go to North Brunswickeven though I started the papers in PatersonIt was the gentleman working at the desk in the North Brunswick officethat advised me that since I paid with a credit card that I would have therefund back within days He said thecheck process is only for persons who pay with cash I left the office with the impression that Iwould receive my refund within days Thatwas on Thursday 7/16/ As of today Tuesday7/21/which is now days later I STILL have NOT received a refund I have been advised by several officers ofthe law and other people in the bail bond community that Aaron’s has a poorreputation and like to get people with what they call the bait and switch They make claims of things that they cannotproduce in order to get people to give them money and then they begin demandingmore and more until the bail process becomes nearly impossible I’ve discussed this with both police officersand corrections officers and they all laugh and tell the same story ofexperiences they’ve witnessed with people going through problems with Aaron’sBail BondsThe bottom line is I was purposely misled with informationand now they are holding onto my money Regards, [redacted] ***

In response to the above customers complaint, payment plan contractual agreement has not been met Supervisor spoke with [redacted] on October 19, and agreed to accept a $ payment on October 20, and to continue with an agreed payment plan arrangement [redacted] has yet to come in with payment Attached is the current payment history We are willing to work with a payment arrangement for the balance to be paid

On July 6th Miss [redacted] requested a refund for premium of $and collateral of $(RECEIPT [redacted] )The refund policy states that all refunds are processed and mailed out 3-business days from the day the form is receivedOn July 13th, both collateral and premium checks were mailed out to Miss [redacted] On July 22nd, 2016, the premium check and letter was returned back to senderWe then contacted Miss [redacted] asking if she would like to pick up the check that was returned back to us the following day on July 23rd, Since only one of the checks was returned back to us, we only provided one check to the customerWe also suggested that the customer can either wait for us to receive the second check (collateral) back and we will allow her to pick it up at our office location or she can do a stop payment affidavit and we will issue the indemnitor a new checkThe indemnitor stated that she will wait for the check to be either returned or delivered to her addressWe believe this complaint has been resolvedAttached you will the copy of the check and letter for the collateral refund of $for [redacted]

Regarding the above customer’s complaint, please note thefollowing information regarding her refund Complainant requested a refundon July 15, 2015, after 5pm, see attached form The refund departmentreceived the form on the following business day (Refund Department hours areMonday – Friday, 10am to 5pm) Our refund policy is listed on thereceipts Complainant signed which states a refund is processed within 3-5business days, etcPlease see attached receipts signed by ComplainantOn the date this complaint was sent, it was the 4th business day The refund for Defendant [redacted] was alreadyprocessed via credit card return Please see attached copy of creditreceipt The refund for Defendant [redacted] was processed as well,please see attached copy of check and letter that was mailed Refundshave been sent by regular United States Postal Service mail, and are subjectedto their delivery times [redacted] Credit card returns are also subject to the customer’scredit/debit card terms

Complaint: [redacted] I am rejecting this response because:As it is and was a company policy that a person on disability could never nor would ever get a bond without "or co-signers", as I was later informed, it was a misrepresentation on their part to imply that such a transaction was at all possible I owe them nothing, and I want a full refund Regards, [redacted] ***

Please note that we have located the complainant’s phone number in our system, in regards to her grandson who has asked us to contact her as he is currently incarcerated, and have removed her number This will not guarantee, however, that the Defendant will not give complainant’s number to us again, or in the future If there are any more calls to complainant in future, please request a do not call, and we willagain remove her information

[redacted] was in contact with our Refunds department on January 11, 2016, regarding this matter She was advised to deposit the check, and if it was not accepted, to let us know so that we would issue her a new one [redacted] called back stating that the check was accepted

The customer requested a refund on 6/8/and agreed to the refund policy which states the refund will be processed and mailed in 3-BUSINESS DAYSA check was mailed to [redacted] on 6/14/(within the specified time) for the full amount of $I am not sure where the customer got the idea that there would be a $fee but this is incorrect and not our policy

In response to the above customer’s complaint, there is no “flat rate” feeassociated with our company to post a bail for a Defendant A downpayment is required (a minimum of 1%), and a balance is remaining if thepremium rate is not paid in full (which is 10% of the total bail amount)Also, our company is within its rights to ask for additional documentation,information, or payment if the full premium is not paid Paperwork wassigned in order for [redacted] to have started the bail process anddocumentation review, attached are copies of [redacted] paperwork [redacted] requested a refund today, March 23, 2015, which will be processedaccordingly If you have any questions or concerns, feel free to contactmeThank you,Kim X [redacted] Director of Operations [redacted] s why here

Complaint: [redacted] I am rejecting this response because:You received $100 since the agreement and that is exactly what the agreement called for $50 a week/ $200 a month. When I called to set up the agreement you claimed it was too late. You purposely and strategically placed it in collections in order to add on more fees. Regards, [redacted] ***

I have gotten conflicting stories Stephanie the person that answered this complaint says they mail it on the June 3, 2016, [redacted] claims it was pending and mailed out on Tuesday then [redacted] came it was mailed on the first They held ontomy check as a form of punishment I finally got the check on June 7, way past the 3-day processing, and on top they are very nasty and rude I have spoken to over people in that office and they will never let you speak to the ownersthey claim they re in and put you on hold for long periods of time then they will come back and say you have to speak to Hedi which always end up in a shouting match Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

We dispute all allegations made against the companyHowever, the company decided it is best to transfer the file to a collections agencyThis way Aaron Bail Bonds will no longer be in contact with Miss [redacted] and the co-signers on the file

Regarding the above customer’s complaint stating that our company“fraudulently” advised her that the defendant’s bond was $35,instead of$20,is information We are advised of the bail amount from thedefendant themselves, and then it is verified with the county jailBefore a bond is posted, it is verified again with the county jail Ourcompany does not randomly state bail amounts Most often, thisinformation can be verified from the customer themselves with the county jailas well We have previously bonded this defendant in the pastThe additional complaint the customer had wasthat we advised her she was “pre-authorized” and “qualified” for 1% with noco-signers Again, this information is incorrect since our company didnot state to the customer she was “pre-authorized.” A quote was given toher over the phone for a 1% down payment on a $35,bail and also of what wasneeded to start the bail All of our calls are monitored and recorded.After the customer started the bail process, she was advised of what missinginformation was needed Attached is a copy of the refund check and letterthat was mailed to the above named customer

The phone number *** is not in our systemPlease provide the telephone number that is being called in order for us to investigate the matter

Our company has been working diligently to post this Defendant’s bail, however, we have been waiting on*** *** Jail to complete a required affidavit in order for us to be able to post. We will not be able to post a bond (or any other company) for the Defendant until this is
complete. It is out of our company’s hands. *** *** wasadvised of the situation. As of today’s date, prior to receiving this complaint, we have been contacting *** *** Jail, but have received no updates. We are and have been ready to post this bail, but unfortunately, have beenwaiting on *** *** in order to be able to. Again, to reiterate, wecannot post this bail until an affidavit is on file