Aaron Bail Bonds Corp

This is in regards to a $25,bail *** *** is mentioning. Our refund policy is clearly listed in our offices as well as on the receipts the customer signed. A refund form was never received. *** *** spoke with our office manager earlier today (3/28/16), who was not being
rude, as I supervised the conversation. She advised *** *** that her refund will be processed today, even though a refund request form was never received A check will be mailed out as well as a refund on a credit cardThis bail was not posted as I do not understand *** *** reference to “after the bail is posted they continue to charge the credit card on file.” There is no “advertising” as *** *** is suggesting. We will not be able to post this bail and *** *** will receive her funds

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Attached you will find the file for *** *** *** *** *** started the bail process for *** *** on August 17th, Since the defendant needed a Bail Source packed, we were not able to post the bail until the Bail Source got approved by the ProsecutorOnce the Bail Source was approved, the bail
was posted on August 19th, In Bergen County, we require no money down to start the bail processOnce the bail process is started then a payment is requiredAs per the state law, all bail bonds companies must charge 10% of the bailBefore the bail is posted a payment agreement is made between all the cosigners to repay the remaining 10% of the bailAttached you will find the contract signed by *** *** As of August 17, 2016, no payments have been madeThe file is currently $past dueThe calls will continue until the payments are madeIf you would like to negotiate a different payment agreement, please speak with Heidi the payment plan supervisor

Complaint: ***
I am rejecting this response because:
I have yet to receive a check in mail for $When speaking to Karen from refund department last week she said that my credit card would be refunded by Wednesday and I would have my check by the weekend and she would also send me a email once everything was processed, none of which happened until I calledMy credit card was credited back in the amount of $that's it but am still due $cash
Regards,
*** ***

All of our phone calls, incoming and outgoing, are recorded and all attempts made to contact the county arenoted in our computer database as well as phone logs. There is no reason why our company would not post this bail other than having to wait on the county. However, due to the fact that we still have not received an affidavit on file with the county, we will be automatically processing a refund for the signer

Complaint: ***
I am rejecting this response because:There response is a complete falsehoodI would like to respectfully ask for copies of the recordingI received the request for a refund and I have the email sent from themIf they sent me the request form why would they go ahead and pay the bail? They are scam artists and should be exposedThey informed me, by several phone conversation that I was ineligible for their services and thereby agreed to send refund request
Regards,
*** *** *** ***

In response to the complaint received by *** *** please be advised that this bail has been posted. Attachedis a copy of the bond in the amount of $75,posted on February 17, 2015,which is a day prior to the date this complaint was made

On July 15th, Miss *** *** posted bail for *** ***As per the contract that was signed by Miss ***, the first payment of $was due days from the date that the bail was posted which was July 21st, 2016. As of today, July 27th, 2016, the payment has not been made
On July 22nd, 2016, we have contacted Miss *** and other cosigners on the bail to notify them of a missed paymenton July 23rd, Miss *** *** called our office stating that she will pay $the same day and will come in on July 29th, with $To accommodate the indemnitor, we did accept this agreementUnfortunately, Miss *** did not stick to the agreement and did not make the $paymentTherefore the agreement was not implementedOn July 25th, 2016, we contacted the indemnitors again in regards to the missed payment. We tried to cooperate with Miss *** and made another payment arrangement for her to come in on July 25th, with $and we would put her on a new biweekly payment planHowever, yet again, Miss *** did not comply and has not made any payments since the bail was postedIf Miss *** complied with the contract and made timely payments, we would not be contacting herUnfortunately the calls will continue until the payments are madeWe have provided various options for Miss *** but she has not shown any effort in making payments

Regarding the above referenced Complainant, the bail in question is for one Defendant with a $75,000.00 and a $1,500.00.  On July 16, 2015,Complainant spoke with our office at 9:44 am regarding these two bails. Complainant also asked if we give a cash back refund, but she did not state she...

paid by credit card.  She was advised to call back at 10 am to speak with the refund department since that is the time they open.  On the same date,Complainant spoke with our office at 11:19 am an asked, again, how she would be able to get the two bonds posted.  Complainant did not yet speak with the refund department.  At 2:11 pm, Complainant called in to speak with the refund department, however, they were at lunch and Complainant was given information on how to start the refund process.  Complainant stated that she would be going to the North Brunswick location. Please note that all of our calls are recorded, and I have reviewed all three of the above mentioned calls.  Please also note that complainant is well aware of our refund policy.  We do not have agentleman that works in the refund department, and credit cards are processed accordingly, and funds are returned according to traditional banking/credit card refund guidelines.  Today, July 20, 2015, is not even the second full business day since the refund form was received.  Complainant filled out the refundform July 16, 2015, after 5pm, in which the form was received on the following business day, which would be July 17, 2015. Attached is a copy of the receipt the Complainant signed statingour refund policy as well as the refund form she filled out.

Complaint: [redacted]
I am rejecting this response because: I made the fifty dollar payment and have a receipt and recording of them advising me it is ok to make biweekly payments,  I can forward to you a signed agreement by their employee stating next payment is to be made on the 29th of July, I can forward also a police report made for harassment and threats saying I will be shot at including my home and family, now they are trying get all fired as [redacted] response was it over when I say it's over, I'm not the only one they did this to even an officer of the law has had a very bad experience with them. I lost a contract over this family are loosing money and time at work over this, I am hiring a lawyer to file a restraining order and sue for distress, lost wages and lawyers fee. Please advise were I can send signed receipt and agreement. This has gone to far and I am scared for my life.
Regards, 
[redacted]

The customer requested a refund on 5/25/16 and agreed to the refund policy of 5 Business Days. Two checks were mailed to the customer on 6/3/16 (within the specified time frame)for amounts totaling $700.

Complaint: [redacted]
I am rejecting this response because:
The dispute is not about the payment, it is about the delivery of the message. During my initial payment, the representative who collected my first payment on Friday confirm if it would be ok. So, this is why the payments were being made in two parts. It was never specified to her nor I that  the entire payment should be on Tuesday's. As LONG, as the payments were made during that week. So too many people are giving different information. This information should have been provided day one. 
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:You received $100 since the agreement and that is exactly what the agreement called for $50 a week/ $200 a month. When I called to set up the agreement you claimed it was too late. You purposely and strategically placed it in collections in order to add on more fees. 
Regards,
[redacted]

We do apologize if there was any miscommunication, however, all of
our representatives are trained and inform customers of what is needed to start
the bail process.  All documentation and information must be reviewed
before any bail is posted.  This is verbally informed to the customers...

in
our office as well as it being stated in the paperwork.  Our refund policy
is also stated in the receipt [redacted] signed as well as being posted in the
office and advised to by staff.The defendants bail is $100,000.00 and after review, more
information is required.  However, we will process [redacted] refund as
we will not be able to go forward with this bail without the missing
requirements. Please find attached supporting documentation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would note that I have peviously requested this company to put me on their "no call list", as I have no intention, whatsoever, of posting bail now or in the future, and that did not stop their calls. Hopefully this issue is understood and accepted.
Regards,
[redacted]

On July 6th 2016 Miss [redacted] requested a refund for premium of $170.00 and collateral of $380.00 (RECEIPT[redacted]). The refund policy states that all refunds are processed and mailed out 3-5 business days from the day the form is received. On July 13th, 2016 both collateral and premium...

checks were mailed out to Miss [redacted] On July 22nd, 2016, the premium check and letter was returned back to sender. We then contacted Miss [redacted] asking if she would like to pick up the check that was returned back to us the following day on July 23rd, 2016. Since only one of the checks was returned back to us, we only provided one check to the customer. We also suggested that the customer can either wait for us to receive the second check (collateral) back and we will allow her to pick it up at our office location or she can do a stop payment affidavit and we will issue the indemnitor a new check. The indemnitor stated that she will wait for the check to be either returned or delivered to her address. We believe this complaint has been resolved. Attached you will the copy of the check and letter for the collateral refund of $380.00 for [redacted].

I have gotten conflicting stories Stephanie the person that answered this complaint says they...

mail it on the June 3, 2016,  [redacted] claims it was pending and mailed out on Tuesday then [redacted] came it was mailed on the first.  They held ontomy check as a form of punishment.  I finally got the check on June 7, 2016 way past the 3-5 day processing, and on top they are very nasty and rude.  I have spoken to over 20 people in that office and they will never let you speak to the ownersthey claim they re in and put you on hold for long periods of time then they will come back and say you have to speak to Hedi which always end up in a shouting match.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

As per the contract that [redacted] signed, the first payment is due 7 bsn days after the bail was posted.( [redacted]s on a $200.00 weekly payment plan.) The bail was posted 11/2/16. First payment was made 11/10/16 of $150.00, the payment was $50 short. Calls were made to collect the...

past due amount, which remained unpaid. Second payment was made 11/18/16 of $190.00 was made, again the payment was $10 short and also remained unpaid. As of 11/28/16, the account was $260.00 past due. Calls were paid to collect the missed payment. If [redacted] complied with the payment agreement, calls would not be made. As of 12/15/16, [redacted] has made a verbal agreement to make biweekly payment of $300.00. Next payment of $300.00 is due 12/29/16

Please note that we have located the complainant’s phone number in our system, in regards to her grandson who has asked us to contact her as he is currently incarcerated, and have removed her number.  This will not guarantee, however, that the Defendant will not give complainant’s number to us...

again, or in the future.  If there are any more calls to complainant in future, please request a do not call, and we willagain remove her information.

In response to [redacted] complaint regarding defendant [redacted] for a $75,000.00, please see the following responses to each allegation: 1. Our company has a right to review all bail paperwork before posting any bail amount, and in reviewing [redacted] paperwork, as an individual, she...

would not have been able to secure a $75,000 bail, in which we requested more information; 2[redacted] had not spoken to our Refund Department to inform them that she was not able to travel to the office location, if this was done, an accommodation would have been made. She made an initial payment on January 30, 2015 in the amount of $800.00, and once informed that we needed more information to process the bail, she immediately complained to the Revdex.com on the same date; 3. There was no misrepresentation done by our company, and the refund policy is in full view in our offices as well as written on the receipt [redacted] signed; 4. Any misleading information [redacted] received regarding our company being forced to “cease operation in NJ by the NJ State Government by the end of the year” is clearly liable information given to her from our competition; 5. No fraudulent practice was done, as [redacted] stated, and again, she was fully aware of our refund policy if a bond cannot be posted. In conclusion, her credit card has been refunded without her properly following our refund guidelines. We will be able to supply supporting documentation upon request.