Aaron Bail Bonds Corp

Regarding the complaint from[redacted] for advertising issues, there are no advertising issues. Our refund policy is clearly stated in the office and also on the receipt ofpayment which customers receive.  If a bail is not posted, a refund isissued.  Cash refunds are not issued...

for safety reasons.  Withregards to this comment made: “from some bank in god onlyknows were,” I don’t understand where this information is from since the bankis [redacted] and requires no further explanation.   The refund has already beenprocessed, please see attached proof.  Please contact me with anyadditional questions or concerns.

Regarding the above customer’s complaint, the Defendant’s bail hashad all stipulations cleared as of July 30, 2015 and the bail is good to beposted.  However, there is a bail source hearing, scheduled for themorning of today, July 31, 2015, that is required to be done.  Thecustomer signed...

a receipt stating our refund policy as well as stating that allbails are subject to further review and approval.The customer has not communicated with our company regarding arefund request, and must contact us immediately if she wishes not to pursuewith this bail, as stated, there is a hearing that will be done.  If arefund will still be requested, customer must also void all documents inperson.

[redacted] began the bail process on October 8th, 2016 for defendant [redacted]. [redacted] paid a premium of  $1,300.00. On October 10th, 2016, she requested a refund of the premium. As per the refund policy, it takes 3-5 business days for the refund to be processed and...

mailed out. The refund policy is located on the refund form, on the receipt, on the contract, and displayed in the office location. The refund in the amount of $1,300.00 was processed and mailed out today. Attached you will find a copy of the refund form, refund letter, original receipt, and refund check.

Complaint: [redacted]
I am rejecting this response because:I was told today that my check wouldn't even get put in the mail until Friday!  What happened to receiving it in 3 to 5 business days!  Now I would get my $300 until something in the beginning of April?? How long does it take to cut a check??   Please take note that nothing I said in my complaint about there misinformation was addressed! 
Regards,
[redacted]

Regarding the above customer’s complaint stating that our company“fraudulently” advised her that the defendant’s bond was $35,000 instead of$20,000 is false information.  We are advised of the bail amount from thedefendant themselves, and then it...

is verified with the county jail. Before a bond is posted, it is verified again with the county jail.  Ourcompany does not randomly state bail amounts.  Most often, thisinformation can be verified from the customer themselves with the county jailas well.  We have previously bonded this defendant in the past. The additional complaint the customer had wasthat we advised her she was “pre-authorized” and “qualified” for 1% with noco-signers.  Again, this information is incorrect since our company didnot state to the customer she was “pre-authorized.”  A quote was given toher over the phone for a 1% down payment on a $35,000 bail and also of what wasneeded to start the bail.  All of our calls are monitored and recorded.After the customer started the bail process, she was advised of what missinginformation was needed.  Attached is a copy of the refund check and letterthat was mailed to the above named customer.

[redacted] has posted bail for three defendants. She is past due on two of the files. First, for defendant [redacted] the total past due balance is $2,290.00 last payment received was 1/23/2016. Second, for defendant [redacted] the total past due balance is $7,850.00 last payment made...

9/17/2016. We are attempting to set up a payment agreement with you, if there is no payment made immidetly, both files will be given to a collections agency. Please contact us by Friday 1/20/17 for payment arrangements. If not, we will be forced to give the files to a collections.

Complaint: [redacted]
I am rejecting this response because:
I spoke with [redacted] the councler from [redacted] and she said she has not received a call nor a request from Aaron bail. She stated the affidiafit is something that is requested often and once a request is received she has 24 hours to respond as of today she received Nothing. I called Aaron's 4 times today twice I was hung up on after they asked my name. Finally at 3:40 a representative said they spoke to the counseled and the affidavit would be posted after 5 and I can call back. I called back at 8 another representative told me that they left message for counselor but received no response all day.ecerytine I call it's a different excuse this is now going on over s week. My son called them from jail to tell them to call the counselor she was in her office they told him I was not posting the bail. They continue to lie and give inconsistent excuses. This is unacceptable especially since they received the money. They have not done anything and continue to give excuses. 
Regards,
[redacted]

We dispute all allegations made against the company. However, the company decided it is best to transfer the file to a collections agency. This way Aaron Bail Bonds will no longer be in contact with Miss [redacted] and the co-signers on the file.

Please see attached copy of [redacted] refund request form, copy of the refund letter and check, and a copy of the credit card refund receipt. Attached, you will find the the company's refund policy, which is 3-5 business days from the day the request is received....

[redacted] refund was already processed, the credit card was refunded on July 13th, 216 for $210.00 and the refund check#[redacted] was mailed out the following day, July 14th, 2016 for $600.00. Since the refund was already issued within the time-frame of the refund policy, we believe the complaint has been resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have received my refund but was told.by many others they had a hard time getting thier refund back from Aaron Bail Bonds. I, however did get the refund within 5 business days. Problem resolved
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Regarding this matter, after allinformation and Defendant’s information were reviewed, our company requiredadditional information/paperwork regarding the Defendant.  If theadditional information and/or paperwork were not provided, our company askedfor collateral.  On July 13, 2015 the...

office spoke with complainant at10:11 p.m. and advised her of what was needed.  On July 14, 2015 ouroffice attempted to call complainant at 8:30 am with no response.  On thesame date, our office spoke with complainant around 10:55 am.  Thecomplainant is aware of this information and was advised clearly on what wasneeded.  There is also specific information in all paperwork that issigned.  The last communication with complainant from our office was madeon July 15, 2015 and we issued a refund on July 17/ 2015.

[redacted] was in contact with our Refunds department on January 11, 2016, regarding this matter.  She was advised to deposit the check, and if it was not accepted, to let us know so that we would issue her a new one.  [redacted] called back stating that the check was accepted.  ...

On August 8, 2016 [redacted] paid $170.00 premium to start the bail process for defendant [redacted] Since the bail is under $2,500.00 we also need collateral to secure the bail. Once the defendant is finished with the case the collateral is returned back to the indemnitor. Since [redacted]...

only provided the premium payment but not the collateral, we advised her that the collateral still needs to be paid. On August 9, 2016, [redacted] filled out a refund request form for the premium of $170.00. As per the refund policy, all refunds are processed and mailed out within 3-5 business days in check form to the indemnitor who paid for the premium. This policy is located on the receipt, contract, and refund request form that [redacted] signed. In order to accommodate the indemnitor, we have expedited the refund of $170.00 and is being mailed to the address [redacted] has provided to us on the refund form. Attached you will find a copy of the premium receipt, contract, refund request form, and copy of the refund check and letter. We believe this complaint has been resolved.

Regarding the above customer’s complaint, a refund form wasemailed to the customer on September 15, 2015 at 10:00 am.  Customer wasadvised of additional information needed on September 14, 2015, and customerstated that she may not be able to get information.  By 2pm on September15, 2015,...

the bail was approved and posted that evening.  At no timebetween September 15 and 16th did we receive a completed and signedrefund request form from the customer.  We spoke to the customer onSeptember 16, 2015 after 3pm and advised her of the situation, and that arefund form was never received because she did not send it, and customeracknowledged it was not sent via a phone conversation she was having with asupervisor.  All of our phone calls are recorded.  Defendant wasdelayed being released from jail and this may have contributed to the customersfrustration.In any event, the customer expressed all interest into bailing theDefendant out, yet when asked for additional information, the customer wasunable to provide this, however, our company approved the paperwork in order topost the Defendant’s bail.  We did not in any way scam the customer, andhad full intention on working with her in order to release her son from jail.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As it is and was a company policy that a person on disability could never nor would ever get a bond without "3 or 4 co-signers", as I was later informed, it was a misrepresentation on their part to imply that such a transaction was at all possible.  I owe them nothing, and I want a full refund.
Regards,
[redacted]

This matter is currently being handled by a collections attorney, therefore, [redacted] will have to contact them.  [redacted] did sign and return notarized contractual documents pertaining to this bail in 2014.  Contact efforts as well as voice mail messages and final notice letters were...

also made and sent out to all co-signers, including [redacted], prior to file being sent to collections attorney.

Complaint: [redacted]
I am rejecting this response because: The response from Aaron’s does notdepict a transparent and accurate sequence of events.  I also record and save every call acceptedand placed using my cellphone.  The truthof this matter based on my phone records from both my cell phone and hometelephone shows incoming and outgoing calls beginning on 7/8/2015-7/19/2015. Ihave a total record of 15 calls placed and received.  Again I was advised by an agent that called meby the name of Michelle on 7/8/15 that [redacted] had a bail for $100,000however I advised that he was going to court on Friday 7/10/15 with his attorneyfor a bail reduction hearing.  Iexplained to her that I wanted to know the options.  She advised what would be required if hisbail was reduced to $75,000 and what would be need if the bail was reduced to$50,000.  I called back to Aaron’s on 7/10/15 after [redacted] attorneycalled to notify me that the bail had been reduced to $75,000.  At this time I called Aarons and discussedthe reduction, I also discussed the fact that he had a detainer for$1,500.  At this time I was informed bythe agent, for “us” (Aaron’s Bail Bonds) to post his bail would require $800for the $75,000 and $200 for the $1,500 along with one working co-signer.  I advised that I would visit the office onceI had the $1,000 requested.  Forward to July15, 2015 there was a total of 5 telephone calls exchanged with Aarons.  I was advised by an agent from Aaron’s that Ishouldn’t wait for my payday of Friday 7/17/15 that I should come in and getthe paperwork started because Friday’s are the busiest days and the insurancecompany is slow.  I was told to bringwhatever money I had to deposit and that I could pay the rest on the Friday 7/17/15.  I visited the Paterson office located at [redacted] becauseit’s closest to my office in [redacted] I did all the paperwork and gave a deposit of $500 via credit card.  The rep at the window advised that if Ichanged my mind regarding the bail and wanted a refund I had to come back andfill out papers and a paper check would be mailed.  I questioned why a paper check if I waspaying with a credit card.  She advisedthat it didn’t matter that was their refund policy.  She also advised once I left I would receivea call from the insurance company within 45 minutes. The documents that I haveshow’s that the papers were submitted at 7:08pm.  I called myself since the 45 minute callnever happened.  I called at 9:01pm wasasked to hold but the person hung up on me. I believed that to be a simple mistake and called back at 9:05pm thistime I was placed on hold and was left holding for 15 minutes. I hung up andcalled back at 9:20pm I was told that they were very business but they wereclosing at 10pm so someone should call me prior to that time. Once 10pm cameand went no one called so I went to bed. I then received a call at 10:33pm for approximately 1minute and 28seconds. I have no entire recollection of the information provide because thewoman woke me from my sleep spoke very quickly and hung up. I began calling the next morning to try and clarify what Iwas told the previous night.  I called at9:32am, 10:55am, 11:10am, 11:42am, and 2:05pm. Each time receiving varies excuses about the department being busy,people asking me to hold and hanging up the phone, and finally I was told theywere going to lunch and someone would call me back.  When I finally received the call back I wastold the insurance company could not produce the original terms of theagreement and they required more money and more co-signers.  She asked me how much more money I could comeup with.  I told her I couldn’t just comeup with a number and that’s when she said another $3,000 and 2 moreco-signers.  I told her at that time thatI wanted a refund and asked where I could go because I did not want to go backto Paterson because I did not feel safe in that office.  I asked if I could go to the North BrunswickOffice. Again I called to clarify that I could go to North Brunswickeven though I started the papers in Paterson. It was the gentleman working at the desk in the North Brunswick officethat advised me that since I paid with a credit card that I would have therefund back within 2 days.  He said thecheck process is only for persons who pay with cash.  I left the office with the impression that Iwould receive my refund within 2 days.  Thatwas on Thursday 7/16/15.  As of today Tuesday7/21/15 which is now 5 days later I STILL have NOT received a refund.  I have been advised by several officers ofthe law and other people in the bail bond community that Aaron’s has a poorreputation and like to get people with what they call the bait and switch.  They make claims of things that they cannotproduce in order to get people to give them money and then they begin demandingmore and more until the bail process becomes nearly impossible.  I’ve discussed this with both police officersand corrections officers and they all laugh and tell the same story ofexperiences they’ve witnessed with people going through problems with Aaron’sBail Bonds. The bottom line is I was purposely misled with false informationand now they are holding onto my money.
Regards,
[redacted]

In response to the above
customers complaint, payment plan contractual agreement has not been met. 
Supervisor spoke with [redacted] on October 19, 2015 and agreed to accept a $50
payment on October 20, 2015 and to continue with an agreed payment plan arrangement. 
[redacted] has yet to...

come in with payment.  Attached is the current
payment history.  We are willing to work with a payment arrangement for
the balance to be paid.

In response to the above customer’s complaint, there is no “flat rate” feeassociated with our company to post a bail for a Defendant.  A downpayment is required (a minimum of 1%), and a balance is remaining if thepremium rate is not...

paid in full (which is 10% of the total bail amount). Also, our company is within its rights to ask for additional documentation,information, or payment if the full premium is not paid.  Paperwork wassigned in order for [redacted] to have started the bail process anddocumentation review, attached are copies of [redacted] paperwork.            [redacted] requested a refund today, March 23, 2015, which will be processedaccordingly.  If you have any questions or concerns, feel free to contactme. Thank you,Kim X[redacted]Director of Operations[redacted]s why here...