AARP

Review: I have written, phoned, emailed, and filed with your organization in an attempt to stop mailings from AARP. Their response to your intervention was to sent a letter denying my contacts and saying it could take up to 3 months to remove my name from the list. It is past 3 months and now I receive a life insurance proposal. It was in cooperation with [redacted] and I have contacted them today. They were very pleasant, apologized and said they would remove my name from their list.

AARP is harassing us through the mail and it doesn't appear that my name was removed at all.

Your assistance would be appreciated.Desired Settlement: I want written assurance sent to you and myself that I will receive no further mailings from them or their affiliates and a solid date that it is effective.

Business

Response:

Dear [redacted],

We are in receipt of your complaint to the Revdex.com egarding AARP service provider solicitations. Please accept our apology for any aggravation these mailings may have caused. It's my pleasure to honor your request.

Please note that your intial request for suprression was submitted back in December 2013 and we initiated a request to remove your name from our service providers’ solicitation lists. We do ask our members to please allow 12 weeks for the suppression to take full effect. We know 12 weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we are able to suppress our own mailing very quickly, ending those of our providers takes longer. Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address.I have reached out to our providers again and requested they remove your name from any mailings and lists. I have requested this process be expedited and advised that the 1st request was initiated in December 2013.

If you should continue to receive the mailings after 12 weeks, please forward a copy of the solicitation(s) you are receiving so that I can better determine why you continue to receive them.

Thank you for bringing this issue to our attention. Again we apologize for any frustration this has caused. Sincerely,[redacted]Member [email protected]

Review: I have repeatedly called AARP and the mailings associated with them. To remove our address from their mailing list and I am still receiving mailings.

I don't know how many times I have to call them to tell them to remove our name. I WILL NOT SIGN OFF THIS COMPLAINT UNTIL I DONT RECIEVE ANYMORE MAILINGS.....Desired Settlement: NO MORE MAILINGS FROM ANY COMPANY ASSOCIATED WITH AARP

Business

Response:

May 28, 2013

Review: I have repeatedly called the AARP Membership Center to be removed from their mailing list. They refuse to.

I do not want my mail carrier or anyone else in my small community to know my age. Stop AARP's intrusive, harassing correspondence to me.Desired Settlement: I want AARP to immediately stop harassing me by sending multiple correspondences to me blatantly telling people my personal business, i.e. ago, address, etc

Business

Response:

March 11, 2014

Review: We have called numerous times, emailed numerous times and AARP says they will quit sending advertising to us, but it NEVER stops. They ask for numbers on the ads they send and say that will stop it. ENOUGH IS ENOUGH! I am tired of getting their ads when we've told them repeatedly to STOP!!! We are NOT INTERESTED!!!Desired Settlement: STOP SENDING MAILINGS TO US!!!

Business

Response:

March 17, 2014

Review: I am a senior insured with AARP Secured Horizons a medicare advantage plan, advertised and endorsed by AARP. I complained three weeks ago that [redacted] the insurer was not paying their bill within the required timeline. I was originally told I would be called back in three business days, I waited a week. I called again and talked to a supervisor, who told me that it had fallen between the cracks and I would receive a call in three business days. I waited another week and called again, I was told that they had not heard from [redacted] and that they would call me back when they heard from [redacted]. It is now five weeks since the first call and I still have not received a return from AARP. The point of this complaint is AARP claims to be helping seniors, but they do not respond to complaints for the products and services they endorse. My membership number with AARP is #[redacted]. I had to pay my surgeon up front so he would keep me on his surgical schedule and I have another surgery scheduled in two months. Looking back on payments to providers from [redacted], I see that the take 120 to 150 days to pay large invoices. The member number above is missing a * at the end, because your cserver thinks that it is a SS# which it isn't.Desired Settlement: A A R P should make sure that companies that they endorse live up to their commitments and follow laws set up by each state or stop endorsing that company. Their is a question of legality with A A R P receiving funds from an insurance company without an insurance license in every state. Furthermore A A R P should publish the claims paying records of each insurance company they endorse.Someone has to keep the fox out of the hen-house!

Business

Response:

Dear **. [redacted],

I am a member of AARP since 2007 AFTER RETIREMENT. I paid the membership fee which valid till, 11/30/2019 (which I just verified from my account, just before writing this review). But periodically once a month I get a statement from them stating that my membership fee is due ($ 43.00 FOR A YEAR) and that I need to pay this as soon as possible so that my membership is not cancelled.
Is this fair for a non-profit to falsely sending statements to a senior who is very absent minded most of the time. I wrote to the local chapter of AARP regarding this bur of no use. Hence this decision to write a review. This being an org. which claims it takes care of the seniors, should not do. It is equivalent to abusing the vulnerable I thought.

Review: March 11, 2014I have been taking my medicine [redacted] ER 60mg for the last six years. I am on dialysis an suffer from high blood pressure. In January my prescription drug plan changed to AARP Medicare Rx Plan. I went to pick up my medicine on January 4 and was told that I had to get prior authorization. My doctor called in on January 6 to do that. I was able to get a 30 day supply until the authorization went through. I went to pick up my 90 day supply on March 10 and was told it would cost me $87.00. I had been paying $2.55 for my medication. I called AARP on March 11 and was told the authorization that my doctor did on January 6 was never processed. I informed the customer service person that the problem was on their end and that something needed to be done so I can get my medication. She told me the authorization process would have to start over and it may take a few days to get my medication. I need my medication to control my blood pressure.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I need the authorization process to be expedite so I can get my medication. I need the Revdex.com help with this.

Business

Response:

Dear [redacted],

Review: This company keeps inundating me with mailings that I find offense. I have sent them back on multipule occacions, with the phrase Not Intrested, I've even asked them to stop wasting paper. The classis Return to Sender... Yet, they are still sending me things I DO NOT want... I even told them on one return envelope that I would get in contact with the Revdex.com, I guess it makes no difference to this company.Desired Settlement: I wish for them to cease all mailings to me ASAP....

Business

Response:

November 18, 2014

Review: I subscribed to a 3 year membership last Dec( 2012). and paid in full .

Since that time I continue to get notices to pay my bill. I have called several times and was advised notices would stop.. Just receive a notice today that said Fourth Notice and called again and now qas told it may take 4-6 weeks for noticvces to stop.. I get these weekly..alot more than 4 notices,Desired Settlement: Refund 2/3 of payment last year( for balance of twwo years after Dec, 2013 and cancel current membership

Business

Response:

September 23, 2013

Review: On October 2013 AARP sent me an offer by mail to join them. The amount was $16.00 which I paid. In addition they will send me an insulated travel bag and the membership card. I wrote them a letter on December 9, 2013 rgrading this matter. they have ignored me.Desired Settlement: My money back $16.00

Business

Response:

January 22, 2014

Review: NUMERIOUS PHONE REQUESTS DUE TO AN OVERPAYMENT OF MEMBERSHIP DUES THAT WERE INADVERTENLY PAID TWICE AND A REQUEST FOR A REFUND OF THE DUES HAS RESULTED IN NO COMPLIANCE BY THE AARP ORGANIZATION, IF A RFUND I WILL DEFINATLY PURSUE LEGAL ACTION.Desired Settlement: A FULL REFUND OF THE 5 YEAR DUES MEMBERSHIP

Business

Response:

April 7, 2014

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

April 18, 2013

Review: YEAR IN AND YEAR OUT I RECEIVE THEIR INFORMATION FOR MEMBESHIP AND HAVE REPEATEDLY REQUESTED TO BE REMOVED FROM THEIR MAILING LIST AND THEY CONTINUALLY KEEP MAILING OUT THE MEMBERSHIP INFORMATION.Desired Settlement: DesiredSettlementID: Other (requires explanation)

REQUEST Revdex.com CONTACT THEM IN HOPES THEY REMOVE ME FROM MAIL OUT LIST.

Business

Response:

January 17, 2014

Review: I am do a refund from AARP and they say it takes 30 to 60 days.

I do not see why a refund just cant be issued. member ID [redacted]Desired Settlement: I want refund now.

Business

Response:

January 28, 2014

Review: I have been harassed by AARP for several years since I rescinded my membership. I have called them and asked them to no longer send me any solicitations and nothing works. Most recently after receiving another mailing I called again and the man assured me I was being removed from their data base. Not so since I received another mailing with two more membership cards enclosed. Please help me get these people to stop harassing me.Desired Settlement: Take me out of all their records and never contact me again.

Business

Response:

February 10, 2014

Review: On or about 10/28/2014, I called AARP Roadside Assistance and asked to change my membership from the Premier level to a different membership level once my existing membership expired on 11/2/2014. None of the customer service reps I spoke with could make the change in their computers. So I told the last woman I spoke with that I would let my current Premier-level membership lapse on 11/2/2014 (my membership expiration date) and then I would rejoin at the membership level that I wanted. I asked her to send me a bill for the new membership level ([redacted]) and she said she would. (She never did.) I also explained to one of the customer service reps that the debit card on file for my expiring membership was no longer valid, so there was no way it would automatically renew. Therefore, I knew that I was not in danger of accidentally having two active memberships at the same time. On 11/5/2014, assuming that my old membership had expired on 11/2/2014 as it was scheduled to do, and not having received the promised bill for the new plan, I went online and signed up for a new [redacted] plan as a new customer. I gave my current debit card information as payment for the plan and was assigned a new membership number. On 11/17/2014, having not yet received my new membership cards for the new membership, I e-mailed customer service to be sure that my old membership had lapsed and that my new membership was intact . On 11/20/2014, I received an e-mail reply stating that my new membership, for which I had given payment information online, had been cancelled because I already had an existing membership in the system, even though that “existing” membership had expired on 11/2/2014 and was unpaid for. On 11/20/2014, I called customer service and spoke with someone who promised to reinstate my new membership. She then transferred me to the cancellation department, where I confirmed my desire to cancel the old membership. I was promised a membership packet in the mail in 8-10 days. On 11/24/2014, I called customer service again, just to be sure everything was going smoothly and that my new [redacted] membership was in the system correctly. The man I spoke with told me that my membership was marked as “inactive” in the system because it had not yet been paid for. He read me the last four digits of my debit card, which was the new and correct debit card I had used to pay for the new membership when I signed up online on 11/5/2014. But he said that he needed the whole debit card number from me again in order for my payment to be processed. So I gave him my debit card number again. On 11/25/2014, I called customer service again to be sure everything was in order. I noticed that the $68 charge for my new membership had not yet come out of my bank account, and I asked about that. The man I spoke with assured me that my membership was active, and that I would see the charge come out of my bank account within 2-3 days. He also promised that I would receive a membership packet with my membership cards in 8-10 days. On 12/8/2014, having not yet received my membership cards for my new membership, I sent an e-mail to the same customer service address I had corresponded with before. As of 12/11/2014 I have not yet gotten any response from my e-mail inquiry of 12/8. Also, I have not received my membership cards, and my payment has not yet been withdrawn from my bank account.Desired Settlement: I want my newly activated [redacted] membership to be verified as active, and I want to receive my membership packet with my membership cards proving that my membership is active. I also expect to see the quoted charge of $68 be withdrawn from my bank account to show that my membership has been charged and paid for appropriately.

Business

Response:

Dear [redacted]

Review: Hi, I have ask for a copy of my payment history for the last two years. We have made copy of our cancelled check. They have moved payment from my account to my wife's account without permission. We have made all our payments. We are getting past due balance and a disconnect notice now on both accounts. We have copies of all checks. We have been calling for three month. We are on hold for over 1 to two hours. We want answer and where are payments are been applied too. We have do talk to a Blake, Brenda, Margaret & other. The cancelled check front & back was mailed we have no answer yet where this payment was applied too. Can you please help us get answers where our payments are beening applied too. Please note: the check # is from December 2013, but need not get a past due notice until October 2014. Why did it take so long?Desired Settlement: Want payment history report for the last two years.

Business

Response:

Dear Mr. [redacted],

I have been informed by the AARP that I needed to let them know of an address change. I am out of the country when I learned that it was due so I called them. I have been on the phone for ONE FULL HOUR to change my address with them! I had to talk with one representative for 30 minutes, and then another for 30 minutes, and I am still ON HOLD and told that I had to talk with another representative. Yes, I am not even in the country and I just needed to respond to them that I had moved from Ohio to Iowa!!!! Can't they use the Internet, Skype or some form of communication that can be done online. I want to be reimbursed for this call and for the angst and upset it has caused me. They don't even tell you their names when working with you.

Review: Day 1: I call for a boot, for my broken foot. They instruct me they may be able to bill my AARP insurance, and ask me to email my script and insurance card, I do that. We review them together, as they can see the script at the same time as me. They inform me they will call me ASAP, should the insurance okay the script. I agree with them, and we joke about how hard it is to reach AARP [redacted].

Day 2: I have not received a call back. I call Pacific at 10:15 am. [redacted] answers, puts me on hold to find my order, comes back and says they never bill insurance. (you can see immediately how this would make a person upset). After and argument, she says she will put me on hold to find out who took my order, I tell her she is screwing with me, because didn't she do that once already? I ask for the supervisor, there is none. I ask for the supervisor voice mail, there is none. I ask for the manager or owner, there is an owner, but, no voice mail. Imagine, an owner with no voice mail, thus he is not getting his calls from family, orders coming in to be verified, a call from the accountant, he has NO voice mail. (now you can see I am being screwed with, as I bet a thousand people before me). she says she will have me speak to [redacted], I wonder why, there is no supervisor.

[redacted] comes on, a few words spoken, he verifies there is no supervisor and no owner voice mail. He offers to send my busyness to another provider, instead of finding out about my order from yesterday, and then hangs up on me. I would bet, this is standard procedure. Bait the caller, get them to drive in to the store, the disabled/infirm/senior, and the switch to the story they take no insurance, and the customer has already arrange for a ride to the store, so buys the equipment out of their limited income, and Pacific supply gets cash, via 'Bait and Switch".Desired Settlement: Does the Revdex.com allow "bait and switch" members to remain members?

I am seeking a faster than light resolution. Fortunately, I have the evidence to prove my case and conversations. I would like to know that this is NOT a bait and switch operation. The internet is not kind anymore, now news slow, thus I suggest a faster than light resolution. Because if no one has noticed, the bait and switch involves manipulation seniors and the disabled into a vulnerable situation to pay only cash, somethin

Business

Response:

Dear [redacted],

Review: My name is [redacted] and I continiously am getting junk mail from AARP , I have called numerous times to have them stop and have been told that it would take 30 day.. However I still continuing insurance advertisments from different companies that have received information from AARP. I have no use for AARP,. I am even in my 40s, let alone 50s. I would appreciate if AARP will take my address off their mailing list and stop harrassing me with these offeresDesired Settlement: My name taken taking off their mailing list and something in writing guaranteed that this would end

Business

Response:

Dear [redacted],