AARP

Review: I received information in the mail from AARP to renew my membership. The promise of a free insulated travel bag is what gave the incentive to rejoin. When I received the bag, to my surprise and disappointment, the bag was not only miniature in size (just big enough for a sandwich and a small drink) but a tiny part of a seam was coming apart. The picture was that of a full size backpack. To me this is blatant "bait and switch."Desired Settlement: It would be great to get an explanation of how the product sent was no where near what was advertised.

Business

Response:

April 24, 2013

Ms. Brenda Freeman

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1411 K Street, NW, 10th Floor

Washington, DC 20005

Re: [redacted], Case #[redacted]

Dear [redacted]:

We are in receipt of your letter dated April 20, 2013, regarding [redacted]’ complaint that the free insulated travel bag that she received was a disappointment and very misleading in terms of the size. We welcome the opportunity to respond.

AARP is currently offering a free insulated travel bag as a small token of appreciation for individuals who choose to either join or renew their membership with AARP. [redacted] rejoined AARP on April 5, 2013 and AARP sent her the free insulated travel bag as promised when the renewal payment was processed. We are sorry that [redacted] was not satisfied with the advertised bag. There was a picture of the gift cooler bag on the renewal notice that **. [redacted] received. The photo is shot close up so you can see what type of items this bag could hold. We believe that showing items that can be held in the bag is better than showing it modeled on a person. It is not intended to be deceitful but to show its use. For example, the picture depicts the actual size of the Insulated Cooler Bag by the display of a drink, a few snacks, wallet and keys. We are also sorry to hear that a seam was coming apart on the cooler bag. We can only highlight the rare occurrence of this type of outcome.

Member satisfaction is very important to AARP, and as a courtesy, we have extended [redacted]’ membership by adding 4 months to it considering the disappointment that she encountered. Updated membership cards reflecting an expiration date of August/2013 have been shipped overnight to the member so she will receive them shortly. Should [redacted] have any additional concerns, she may contact me directly at [redacted] and I will be happy to further assist her.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Member Communications

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please see below my response to AARP.

Dear [redacted]

Review: I am a senior insured with AARP Secured Horizons a medicare advantage plan, advertised and endorsed by AARP. I complained three weeks ago that [redacted] the insurer was not paying their bill within the required timeline. I was originally told I would be called back in three business days, I waited a week. I called again and talked to a supervisor, who told me that it had fallen between the cracks and I would receive a call in three business days. I waited another week and called again, I was told that they had not heard from [redacted] and that they would call me back when they heard from [redacted]. It is now five weeks since the first call and I still have not received a return from AARP. The point of this complaint is AARP claims to be helping seniors, but they do not respond to complaints for the products and services they endorse. My membership number with AARP is #[redacted]. I had to pay my surgeon up front so he would keep me on his surgical schedule and I have another surgery scheduled in two months. Looking back on payments to providers from [redacted], I see that the take 120 to 150 days to pay large invoices. The member number above is missing a * at the end, because your cserver thinks that it is a SS# which it isn't.Desired Settlement: A A R P should make sure that companies that they endorse live up to their commitments and follow laws set up by each state or stop endorsing that company. Their is a question of legality with A A R P receiving funds from an insurance company without an insurance license in every state. Furthermore A A R P should publish the claims paying records of each insurance company they endorse.Someone has to keep the fox out of the hen-house!

Business

Response:

Dear **. [redacted],

Review: We have called numerous times, emailed numerous times and AARP says they will quit sending advertising to us, but it NEVER stops. They ask for numbers on the ads they send and say that will stop it. ENOUGH IS ENOUGH! I am tired of getting their ads when we've told them repeatedly to STOP!!! We are NOT INTERESTED!!!Desired Settlement: STOP SENDING MAILINGS TO US!!!

Business

Response:

March 17, 2014

Review: I have repeatedly called the AARP Membership Center to be removed from their mailing list. They refuse to.

I do not want my mail carrier or anyone else in my small community to know my age. Stop AARP's intrusive, harassing correspondence to me.Desired Settlement: I want AARP to immediately stop harassing me by sending multiple correspondences to me blatantly telling people my personal business, i.e. ago, address, etc

Business

Response:

March 11, 2014

Review: I have repeatedly called AARP and the mailings associated with them. To remove our address from their mailing list and I am still receiving mailings.

I don't know how many times I have to call them to tell them to remove our name. I WILL NOT SIGN OFF THIS COMPLAINT UNTIL I DONT RECIEVE ANYMORE MAILINGS.....Desired Settlement: NO MORE MAILINGS FROM ANY COMPANY ASSOCIATED WITH AARP

Business

Response:

May 28, 2013

Review: NUMERIOUS PHONE REQUESTS DUE TO AN OVERPAYMENT OF MEMBERSHIP DUES THAT WERE INADVERTENLY PAID TWICE AND A REQUEST FOR A REFUND OF THE DUES HAS RESULTED IN NO COMPLIANCE BY THE AARP ORGANIZATION, IF A RFUND I WILL DEFINATLY PURSUE LEGAL ACTION.Desired Settlement: A FULL REFUND OF THE 5 YEAR DUES MEMBERSHIP

Business

Response:

April 7, 2014

Review: On October 2013 AARP sent me an offer by mail to join them. The amount was $16.00 which I paid. In addition they will send me an insulated travel bag and the membership card. I wrote them a letter on December 9, 2013 rgrading this matter. they have ignored me.Desired Settlement: My money back $16.00

Business

Response:

January 22, 2014

Review: I subscribed to a 3 year membership last Dec( 2012). and paid in full .

Since that time I continue to get notices to pay my bill. I have called several times and was advised notices would stop.. Just receive a notice today that said Fourth Notice and called again and now qas told it may take 4-6 weeks for noticvces to stop.. I get these weekly..alot more than 4 notices,Desired Settlement: Refund 2/3 of payment last year( for balance of twwo years after Dec, 2013 and cancel current membership

Business

Response:

September 23, 2013

Review: This company keeps inundating me with mailings that I find offense. I have sent them back on multipule occacions, with the phrase Not Intrested, I've even asked them to stop wasting paper. The classis Return to Sender... Yet, they are still sending me things I DO NOT want... I even told them on one return envelope that I would get in contact with the Revdex.com, I guess it makes no difference to this company.Desired Settlement: I wish for them to cease all mailings to me ASAP....

Business

Response:

November 18, 2014

Review: March 11, 2014I have been taking my medicine [redacted] ER 60mg for the last six years. I am on dialysis an suffer from high blood pressure. In January my prescription drug plan changed to AARP Medicare Rx Plan. I went to pick up my medicine on January 4 and was told that I had to get prior authorization. My doctor called in on January 6 to do that. I was able to get a 30 day supply until the authorization went through. I went to pick up my 90 day supply on March 10 and was told it would cost me $87.00. I had been paying $2.55 for my medication. I called AARP on March 11 and was told the authorization that my doctor did on January 6 was never processed. I informed the customer service person that the problem was on their end and that something needed to be done so I can get my medication. She told me the authorization process would have to start over and it may take a few days to get my medication. I need my medication to control my blood pressure.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I need the authorization process to be expedite so I can get my medication. I need the Revdex.com help with this.

Business

Response:

Dear [redacted],

I am a member of AARP since 2007 AFTER RETIREMENT. I paid the membership fee which valid till, 11/30/2019 (which I just verified from my account, just before writing this review). But periodically once a month I get a statement from them stating that my membership fee is due ($ 43.00 FOR A YEAR) and that I need to pay this as soon as possible so that my membership is not cancelled.
Is this fair for a non-profit to falsely sending statements to a senior who is very absent minded most of the time. I wrote to the local chapter of AARP regarding this bur of no use. Hence this decision to write a review. This being an org. which claims it takes care of the seniors, should not do. It is equivalent to abusing the vulnerable I thought.

Review: I have been harassed by AARP for several years since I rescinded my membership. I have called them and asked them to no longer send me any solicitations and nothing works. Most recently after receiving another mailing I called again and the man assured me I was being removed from their data base. Not so since I received another mailing with two more membership cards enclosed. Please help me get these people to stop harassing me.Desired Settlement: Take me out of all their records and never contact me again.

Business

Response:

February 10, 2014

Review: I am do a refund from AARP and they say it takes 30 to 60 days.

I do not see why a refund just cant be issued. member ID [redacted]Desired Settlement: I want refund now.

Business

Response:

January 28, 2014

Review: YEAR IN AND YEAR OUT I RECEIVE THEIR INFORMATION FOR MEMBESHIP AND HAVE REPEATEDLY REQUESTED TO BE REMOVED FROM THEIR MAILING LIST AND THEY CONTINUALLY KEEP MAILING OUT THE MEMBERSHIP INFORMATION.Desired Settlement: DesiredSettlementID: Other (requires explanation)

REQUEST Revdex.com CONTACT THEM IN HOPES THEY REMOVE ME FROM MAIL OUT LIST.

Business

Response:

January 17, 2014

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

April 18, 2013

Review: Hi, I have ask for a copy of my payment history for the last two years. We have made copy of our cancelled check. They have moved payment from my account to my wife's account without permission. We have made all our payments. We are getting past due balance and a disconnect notice now on both accounts. We have copies of all checks. We have been calling for three month. We are on hold for over 1 to two hours. We want answer and where are payments are been applied too. We have do talk to a Blake, Brenda, Margaret & other. The cancelled check front & back was mailed we have no answer yet where this payment was applied too. Can you please help us get answers where our payments are beening applied too. Please note: the check # is from December 2013, but need not get a past due notice until October 2014. Why did it take so long?Desired Settlement: Want payment history report for the last two years.

Business

Response:

Dear Mr. [redacted],

Review: On or about 10/28/2014, I called AARP Roadside Assistance and asked to change my membership from the Premier level to a different membership level once my existing membership expired on 11/2/2014. None of the customer service reps I spoke with could make the change in their computers. So I told the last woman I spoke with that I would let my current Premier-level membership lapse on 11/2/2014 (my membership expiration date) and then I would rejoin at the membership level that I wanted. I asked her to send me a bill for the new membership level ([redacted]) and she said she would. (She never did.) I also explained to one of the customer service reps that the debit card on file for my expiring membership was no longer valid, so there was no way it would automatically renew. Therefore, I knew that I was not in danger of accidentally having two active memberships at the same time. On 11/5/2014, assuming that my old membership had expired on 11/2/2014 as it was scheduled to do, and not having received the promised bill for the new plan, I went online and signed up for a new [redacted] plan as a new customer. I gave my current debit card information as payment for the plan and was assigned a new membership number. On 11/17/2014, having not yet received my new membership cards for the new membership, I e-mailed customer service to be sure that my old membership had lapsed and that my new membership was intact . On 11/20/2014, I received an e-mail reply stating that my new membership, for which I had given payment information online, had been cancelled because I already had an existing membership in the system, even though that “existing” membership had expired on 11/2/2014 and was unpaid for. On 11/20/2014, I called customer service and spoke with someone who promised to reinstate my new membership. She then transferred me to the cancellation department, where I confirmed my desire to cancel the old membership. I was promised a membership packet in the mail in 8-10 days. On 11/24/2014, I called customer service again, just to be sure everything was going smoothly and that my new [redacted] membership was in the system correctly. The man I spoke with told me that my membership was marked as “inactive” in the system because it had not yet been paid for. He read me the last four digits of my debit card, which was the new and correct debit card I had used to pay for the new membership when I signed up online on 11/5/2014. But he said that he needed the whole debit card number from me again in order for my payment to be processed. So I gave him my debit card number again. On 11/25/2014, I called customer service again to be sure everything was in order. I noticed that the $68 charge for my new membership had not yet come out of my bank account, and I asked about that. The man I spoke with assured me that my membership was active, and that I would see the charge come out of my bank account within 2-3 days. He also promised that I would receive a membership packet with my membership cards in 8-10 days. On 12/8/2014, having not yet received my membership cards for my new membership, I sent an e-mail to the same customer service address I had corresponded with before. As of 12/11/2014 I have not yet gotten any response from my e-mail inquiry of 12/8. Also, I have not received my membership cards, and my payment has not yet been withdrawn from my bank account.Desired Settlement: I want my newly activated [redacted] membership to be verified as active, and I want to receive my membership packet with my membership cards proving that my membership is active. I also expect to see the quoted charge of $68 be withdrawn from my bank account to show that my membership has been charged and paid for appropriately.

Business

Response:

Dear [redacted]

Review: AARP contnually sends me unsolicited proposals and advertisements to purchase their supplemental medicare health insurance offered by United Health Care. I started contacting them after the first one I received on June 2nd. I told them I did not need their insurance, I did not want their insurance and asked them to permanently remove my name from their mailing list. They didn't remove my name from their mailing list. I called them several more times and filed 2 Revdex.com complaints requesting they remove my name from their mailing list. The mailings have not stopped. I just received another one on September 12.Desired Settlement: I would like the Revdex.com to contact these is for the third time and to inform them again that I do not need their supplemental health insurance, I do not want their supplemental health insurance and to PERMANENTLY remove my name from their mailing list!!!!! I understand that the Revdex.com is not an enforcement organization but I consider that AARP is harassing me and as long as they keep sending me this garbage, I will continue to complain.

Business

Response:

Dear [redacted],

Review: I received the attached letter from AARP Medicare Complete informing me that I could no longer see Dr. [redacted] under my plan with them. It turns out that AARP Medicare Complete dropped her and all medical professionasl at [redacted] (tax ID [redacted]) from their provider network.

[redacted] has appealed the action and was denied.

I want AARP Medicare Complete to reinstate [redacted] as a provider in their 2015 offering. Dr. [redacted] and all the other medical professionals in that office are excellent. All their patients who are insured by AARP Medicare Complete are unhappy with the decision to drop this practice from the network and want it reinstated.

Anything you can do to help us is greatly appreciated.Desired Settlement: Reinstatement of [redacted] to AARP Medicare Complete insured by [redacted] network in [redacted], CO.

Business

Response:

Dear [redacted],

Review: My name is [redacted] and I continiously am getting junk mail from AARP , I have called numerous times to have them stop and have been told that it would take 30 day.. However I still continuing insurance advertisments from different companies that have received information from AARP. I have no use for AARP,. I am even in my 40s, let alone 50s. I would appreciate if AARP will take my address off their mailing list and stop harrassing me with these offeresDesired Settlement: My name taken taking off their mailing list and something in writing guaranteed that this would end

Business

Response:

Dear [redacted],