AARP

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On a side note, the cards were received via regular mail on 6-3-14, not by [redacted] as stated in their response to youI will await the arrival of the refund checkThat was not requested by me in my complaint, but is a nice gesture on their partHopefully this situation won't occur again in the future Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response appears to be more excuses I do not have a copy machine or scanner to use for the document and I believe it is AARP's sole responsibility to stop billing me when I am paid up through If AARP wants to send me a prepaid mailing envelope, I will send the actual billThe bill included a letter from [redacted] ***, Director of Membership, and the only coding on the bill are the following: [redacted] and [redacted] The return address for the bill is AARP, PO Box Long Beach, CA 90801- Regards, [redacted] ***

From: Revdex.com of Metro Washington DC< [redacted] >Date: Wed, Apr 15, at 9:AMSubject: Fwd: Fw: Complaint ID [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Thu, Mar 26, at 3:PMSubject: Fw: Complaint ID [redacted] To: [redacted] Thank you for the update (and my Complaint ID Number) I am providing you with a copy of the message sent to an e-mail address that AARP provides on its [redacted] page This latest effort to elicit a response to my several requests for information and assistance has neither been acknowledged nor answered; it seems destined to suffer the same fate as most (if not all, of the earlier messages that I have sent(And that is to be ignored.) You will note that I sent off a second e-mail to AARP (this one to Robert H***, the person that you have listed on your web site as being the “AARP Ombudsman”)Need I tell you that there has been neither a response nor an acknowledgment to this fax (or have you begun to see the modus operandi of both AARP, and their namesake, AARP MedicareRx Preferred? Do you think, perhaps, that the two entities engage in extensive cross training? Or that, regardless of which telephone number, e-mail address, or fax number, etcthat you use, everything ends up in the same huge circular file that’s shared by all? I have checked though the written communications received from AARP MedicareRx Preferred to see if they ever provided me with any written communication with respect to their intent to jack up the copayments on [redacted] By and large, these communications are, for the most part, in the nature of “form statements.” What they all say with respect to “Updates to the [plan’s Drug List that will affect drugs you take” (Section 4) is the following: At this time, there are no upcoming changes to our Drug List that will affect the coverage or cost of drugs you take.” (By”drugs you take,” we mean any plan-covered drugs for which you filled prescriptions in as a member of our plan.” To the average person, that seems to be a rather simple and straight-forward statementWhat part of “no upcoming changes” do they believe allows them to jack up the prices by 800%? If this doesn’t get resolved quickly—and I’m talking about seven (7) business days here, I’m going to ask by Congressional delegation to look into the matter of whether or not AARP MedicareRx Preferred (a/k/a [redacted] ***) should be permitted to market Medicare products, and, simultaneously, whether or not AARP is acting in a manner that merits its being accorded “non-profit” status Consumers should not have to contend with the sort of stonewalling that is all too evident here! From: [redacted] Sent: Wednesday, March 25, 3:PM To: [redacted] Subject: Fw: Complaint re AARP MedicareRX Plan > I have just come from your [redacted] web site, where I saw that AARP says the following about itself: “For more than years, AARP has been serving its members and creating positive social change.” Really? Take a look at the exchange (or perhaps a better term might be “the one-sided exchange”) of e-mails between me and a representative of AARP(There has been NO response to any of my requests that “Rita” do as I have requested.) I have also sent a fax message to Jo Ann [redacted] , AARP’s CEOI followed this up by sending a second fax message to Robert RH***, AARP’s CFO and (according to a note on the Revdex.com site), its so-called “Ombudsman.” Neither Ms***son nor MrH [redacted] (or anyone in their respective offices) thought it might be appropriate—for representatives of a company that, allegedly, has the highlighted sentence as one of its core values—to see to it that, not only was a response to my fax made, but to, further, look into the matters about which complaints have been voiced Perhaps someone at this e-mail address (which I also found on your [redacted] page) can do something to disabuse me of the growing belief that a huge gulf exists between what AARP says it is, and what—by its very actions—itself to be [redacted] From: [redacted] Sent: Thursday, March 19, 10:AM To: [redacted] Subject: Fw: Complaint re AARP MedicareRX Plan > Please note that I made a specific request that you acknowledge that you have have passed my messages alongAs this has not as yet been received, will you please take the opportunity to now to do so The request being made, as I assume you know, is both a reasonable and ordinary oneIt is, in fact, one that many others have made, down through the years—not only with the full expectation that it will be complied with—but one that’s been routinely complied with by the person receiving such request in a businesslike (if not courteous) manner It is indeed bad enough that I’ve been compelled to complain about the poor business practices of [redacted] ***/ [redacted] ; there seems to be no good reason why I should also be required to file similar complaints about those at AARP [redacted] From: [redacted] Sent: Tuesday, March 17, 11:AM To: [redacted] Subject: Fw: Complaint re AARP MedicareRX Plan > MsRita: As I’m sure you can readily see, I put a considerable amount of time, effort, and energy into, not only writing the message below, but in assembling the materials that were made a part of the attachment I have already placed a call to the number provided, and as I assume you already know, what a person who calls this number gets is an individual whose main task is to screen calls, take very limited information about the nature of he call, and then pass that information alongIn other words, you really cannot have a conversation with that person that will lead to an answer that is much different than the one that starts off your second paragraph As I do not have an “Organization Table” I’m not able to tell the individual who answers the call to whom--or to what department, etc.--I believe I should be connected with (or to where my message should be routed, etc.) With all of the above being the case, would it not be considerably more easier (let alone productive) for you to merely pass all of the information provided in this message (as well as in those previously sent) to the person or department that you believe has the overriding responsibility for handling complaints such as we have here? Or, at the very least, forward all of the messages that have been sent on to your department’s manager, and then allow that individual to see to it that my message ends up on the desk of a person who actual is “able to answer (my) inquiry based upon the information provided?” Despite the sentiment expressed in your closing possibilities, I see very little evidence of AARP doing much at all in order to help make that goal an actual reality! And, with what has transpired here so far, AARP really thinks that people should think of them first whenever the question of “identity theft” arises? They’re kidding, right? If one can’t get a response, that is both timely and cogent, to a problem that both clearly apparent and concrete—such as the one here—why in the world should anyone believe that AARP (or one or more of its “favored sons”) can do any better in the murky realm of stolen identities? Please respond, and acknowledge that you’ll do as has been requested [redacted] From: [redacted] Sent: Tuesday, March 17, 9:AM To: [redacted] Subject: Re: Fw: Complaint re AARP MedicareRX Plan > Dear Mr***: Thank you for contacting AARP, your connection to Real Possibilities for living your best life Unfortunately, I am unable to answer your inquiry based upon the information provided In order for us to assist you, please call us toll-free at 1- [redacted] (###-###-####) to speak with an AARP Member Relationship Associate.We look forward to hearing from you again Together, we're all about real possibilities Sincerely,Rita Member Communications [redacted] Every seconds someone’s identity is stolen AARP’s Fraud Watch Network helps you spot and avoid scams so you can protect yourself and your family Check out our tools and resources at [redacted] >> Original Message ...>> From: [redacted] >> To: [redacted] >> Subject: Fw: Complaint re AARP MedicareRX Plan>> Sent: 03/05/09:03Let me add an additional point to the message I sent to you yesterday If you go to this site--http:// [redacted] —you will find the following statement: “Different drugs in each drug class are listed in different tiersFor example, the class of drugs that help people with GERD (gastro esophageal reflux disease) is called proton pump inhibitors, or PPIsThe least expensive PPI is the generic, called [redacted] , and it is always found listed in Tier ISome of the mid-priced branded PPIs, like [redacted] or [redacted] are usually listed in Tier IIThe most expensive PPIs, like [redacted] or [redacted] , are listed on Tier III.” Guess what tier [redacted] has placed [redacted] in? I will have to take a somewhat closer look to the procedures that are established with regard to enrollment in these plans, but my initial impression is that one is allowed to leave one plan for another (in most instances) only during the so-called “open enrollment” periodWere it not for this restriction, I’d be looking for a suitable replacement for this company right nowAn acknowledgment to this message, by the way, would seem to be appropriate, don’t you think? From: [redacted] ***mailto: [redacted] Sent: Wednesday, March 4, 3:PMTo: [redacted] mailto:[email protected]: Fw: Complaint re AARP MedicareRX Plan I see that I did not attach the snippet to which reference was made to below before I hit the “Send” button; that snippet is now attachedFrom: [redacted] ***Sent: Wednesday, March 4, 3:PMTo: [redacted] mailto: [redacted] Subject: Complaint re AARP MedicareRX Plan I don’t know for how long you keep copies of e-mails from customers, so I’m not sure if you are now able to refer to a message that I sent you some time agoIn that message, I expressed some surprise over the fact that AARP seemed to be indicating to its membership that [redacted] was a company that would provide good value for the money paid to it, and would otherwise act as a good corporate citizen, etcIn that earlier message, I not only provided a synopsis of some of the less than praiseworthy practices that I’d encountered with the company while I was acting as the Conservator for my sister-in-law, but (perhaps of even more significant value), attached links to information that detailed with the many sanctions that had been assessed against this particular company by Insurance Departments across the land, and of the many judgments (and accompanying “bad press”) that also had been levied against the company, etc.In response to this earlier message, I received an e-mail from a woman at AARP who, on the one hand advised me that AARP was already aware of most (if not all) of the issues I’d raised, but on the other hand assured me that the entities at [redacted] that provided services to AARP members were separate and distinct operations (so to speak), and that their performance was monitored closely by AARPIn effect, I was told that none of the many failings that seemed to plague the day to day operations of this company had affected the divisions that were providing services to AARP membersI accepted what this individual wrote as being accurate and, as a consequence, signed up for the AARP Prescription Drug ProgramEverything went along rather smoothly for the first yearThen, in February, the first inkling of “a problem” appeared when I received an “automated call” from United Health (or [redacted] ) that indicated I had a prescription that was available to be refilled, an invited me to do soThings went along fine until the point where the recording advised me that—instead of the $copayment that I’d been paying—I would be billed the amount of $I thought, for sure, that this was an error of some sort, so, when asked to respond by either “Yes” or “No” (with respect to whether the order should be processed), I replied “No.” After hanging up, I went through prior invoices for this particular prescription ( [redacted] MG capsules), and determined that my memory was correct, and that I had paid just $for all of the previous prescriptionsA day or two after that, I called [redacted] , and (once connected) told the woman who answered the phone essentially what I’ve related above with respect to the call I’d receivedAfter checking, she advised me (this was on February, by the way), that the copayment for this drug would be what I’d been paying—$5.00--and that the $price that I thought I’d heard was probably the overall cost of the drug (with the insurance company being responsible for the amount of five dollars)Upon hearing this, I said,”GoodThen let’s go ahead and ship the refill to me.” It was at this point that she told me that the order had already been shipped; that it left on FebruaryAs the package never showed up in my mailbox, I called [redacted] today, and reached a woman (who, judging by the manner, tone, and choice of words used, etc., was not having a good day), told me that the copay for that particular drug this year was, indeed, $39.95; that because “my insurance company” had decided to move it from one tier to another, its price had gone upI pointed out to her that what we had here was an increase of almost percent, and that, while I was neither a chemist nor a pharmacist, I was not merely hard pressed—but extremely hard pressed—to understand why a drug like [redacted] —which, in the grand scheme of things—was not at all a very complex product—had risen by such a seemingly excessive amountShe, as might be expected, could not answer that questionI asked (and not merely because of this particular response, but, more so, because of her overall conduct throughout the conversation) to speak to her supervisorThat person, I was told, was not available, but she’d said she’d transfer the call to someone else who would help meI told her that I had asked to speak to her supervisor, and that is exactly to whom I wished to speakShe then said the supervisor would call me back with hours.When this call was terminated, I called [redacted] ***, and spoke to a woman by the name of Rhonda—who was polite, and wholly businesslike, etcin the manner in which she handled the callShe indicated that she would submit (what I believe she referred to as) “a grievance” on my behalfAt the conclusion of this call, I did an on-line search for this particular medication, and came across an ad by [redacted] You will find a snippet of the ad aboveAs you can see, [redacted] is advertising a product—“ [redacted] Magnesium.” You will further note that the ad clearly indicates that each capsule has MG (of the active ingredients of this medication in it), and that each box contains capsulesFinally, note that the cost of each box is $So, I can purchase capsules of [redacted] pills—in the same strength as those being offered by [redacted] / [redacted] ***—for just under $or, I can get of these pills fro [redacted] for $I don’t have my slide rule readily available to assist me in correctly determining what the additional pills (to bring the total up to 90) from [redacted] would cost me, but I believe it’s safe to say that the cost of buying pills from [redacted] would be a bit more than several dollars less than what [redacted] would like me to pay themNow what really has to be kept in mind here is this: the price that [redacted] is charging is NOT “a copay”: it’s the full retail price! Not only, what [redacted] is selling is an “over the counter” version of this particular product, so that any Tom, Dick, or Harry who wishes to purchase it can just walk in off the street and do soFor starters, that means that one does not have to first incur the cost of a trip to the doctor’s office in order to get a prescriptionAnd—even more important—no need to pay the hefty monthly premium costs that [redacted] is asking for, either, in order to get this medication that they have decided to move from the tier where it very clearly seems to belong, to where it now isThe representative of [redacted] told me that the overall cost of this medication (which [redacted] is retailing for some $34) is, as I now recall, $Do you think, perhaps, that [redacted] ***, [redacted] —and yes, AARP, as well—should give some serious consideration to the question of why this particular drug is not being obtained from the same supplier that furnishes [redacted] with its product? I called [redacted] yet a third time today, and reported the results of my investigation to yet a third representativeThis particular woman told me that I was not the first person who had called in to, first, complain about the amount of the copayment being asked for, but t point out what [redacted] was selling (what seemed to be) the same product forHowever, she seemed to have been under the impression that the costs that I was providing her with with “copayment costs,” and not the full retail cost of the productShe then pointed out that her position was that of a “Customer Representative,” and that she had no control over matters such a pricing, etcIn response to my question, she stated that she’d passed all of the pervious comments/complaints “up the line,” and assured me what she’d passed mine along as wellWhen I asked her for the name and telephone number of an individual at the company who was in a position to more fully discuss the matter with me, she stated that that information had not been made available to herAgain, in response to my direct request, she assured me that she would make a note in the file to the effect that I’d asked that I receive a call from someone at [redacted] (or [redacted] ***) who could more knowledgeably discuss this matter with meFrom my perspective, what I’m seeing here looks one hell of a lot like the sort of behavior from [redacted] that I inquired about earlier (and which has been rather well documented in both the media and in insurance department investigations, and in court rulings over and over again)In particular, note that part of my account with respect to the conversation with last representative: apparently lots of people have already called to complain about the seemingly untoward increase being demanded to provide this particular medicationAnd, also apparently, [redacted] seems to be acting here (with respect to the manner in which they handle complaints) as I have found them to act before: ignore themPlease pass this message along to the individual/department most closely aligned with the AARP MedicareRX Plans, and let them know that I’d really like to hear more about the, um, “rationale” that went into the decision to jack up the copayment on this particular medication [redacted] From: Revdex.com of Metro Washington DC Sent: Wednesday, March 25, 11:AM To: [redacted] Subject: Re: Fw: Complaint Form Received? Good Morning Mr***, Your complaint was receivedI apologize for the confusion we were having some technical difficulties with our websiteYour complaint id # is [redacted] On Tue, Mar 24, at 4:PM, [redacted] *** < [redacted] > wrote: Thank you for the prompt response Before I checked the two “consent boxes” (and then the “Submit” button), I clicked the “Print” button I am attaching a copy of the form I completed in both “.doc format” and “.pdf format.” You will further note I made certain to both place checkmarks in the required boxes on the form, and to also sign it My hope is you’ll find one (if not both) of these documents sufficient for the purpose of processing my complaint If this should not be the case, please let me know, and I’ll once again go through the process on-lineSpeaking of “on-line,” may I also suggest that you have one from your IT department take a look at the page; from my perspective, it did not appear to work as it should have [redacted] ***From: Revdex.com of Metro Washington DC Sent: Tuesday, March 24, 2:PM To: [redacted] Subject: Re: Complaint Form Received? We have no record of any complaint listed under your name or email address If your complaint was successfully submitted through our website or transferred to our office, you should have been provided a complaint ID and received a confirmation email from our office If you received a complaint ID, please provide that number so that we can do a more thorough search If not, please return to our website and re-file you complaint or email you complaint to this email address On Tue, Mar 24, at 11:AM, [redacted] *** < [redacted] > wrote: I was just on your page, and completed your “Complaint Form” with respect to some difficulties I’ve been having with AARP, and one of their “favorite son” providers of goods and services--“AARP MedicareRx Preferred’' (a/k/a [redacted] ***) When I got to the last page, I clicked on the two “consent” boxes, and then hit the “Submit” buttonNothing seemed to happen so, after waiting for a minute or so, I hit the “Submit” button a second timeWhen I did this, I was taken to another page, and a “error” (web page not available) came up So, my question is: was my complaint actually received? [redacted] ***

From: [redacted] < href="mailto: [redacted] " target="_blank" #1155cc;"> [redacted] >Date: Sun, Jun 29, at 7:PMSubject: complaint# [redacted] To: [email protected] I have spoken with an administrator at AARP, and my issue has been successfully resolved Thank you for your help in this matter [redacted]

You requested a copy of the mailings that were described in the complaintI am attaching a copy of the most recentThe others were destroyedHowever, I am unclear as to whether or not you will publish the details as you repeat quite often within your directions Please do not publish my full address or the name or age of the individual in questionIt seems that you need proof that the mail actually arrived at my address, so I've provided itHowever I am NOT consenting to the publication of same Please let me know immediately if this copy is too detailed and I will scan a redacted versionThank you

January 5, 2015> [redacted] Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC Re: [redacted] , Case # [redacted] Dear [redacted] :This is in response to the complaint, # [redacted] , of [redacted] , that was filed with your office on 12/24/ The complaint regards [redacted] ’ concerns that she has received multiple invoices from AARP I have investigated the case and [redacted] ’ account is current and paid through 03/30/ On 10/29/2014, someone purporting to be [redacted] visited the following website, [redacted] , and responded to an AARP advertisement by clicking the option to receive membership information and an invoiceAARP’s online membership acquisition program has a number of programs in place to help detect duplicate names and addresses that may already exist in our membership database to prevent current members from receiving membership solicitations and invoices in errorUnfortunately, the system is not infallible given the sheer volume, similarities and variations of names, and an invoice was generated for [redacted] We apologize for any aggravation these invoices may have caused The invoice has been deleted from [redacted] ’ accountRegrettably, we cannot recall any invoices already in progress, and ask that she please allow 4-weeks for this change to take full effect Should she have questions or receive additional invoices after this timeframe, have her contact me directly and I will be glad to assist her further I can be reached via email, at [email protected], or if more convenient, by mail to my attention, Hilary L***, at AARP, Member Communications Ombudsman, E Street, NW, Washington, DC We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Hilary L***Member Communications Ombudsman cc: [redacted]

Dear [redacted] ,>We are receipt of your complaint to the Revdex.com regarding the AARP Medicare Complete plans insured through [redacted] We are happy to be of assistance We at AARP understand the importance of the doctor /patient relationship and are glad to have this opportunity to provide you with some information related to the changes [redacted] is making to its physician network While AARP is aware of these changes, we have no direct influence or control over decisions or the process itselfAARP does monitors the overall quality of the products and services made available by AARP through various companies, but neither AARP nor AARP Services, Inchave input on individual decisions about what doctors, hospitals, etc., companies contract with in building their networks AARP was informed by [redacted] that a letter was sent out to all members impacted by [redacted] ’s change in Network structure It is our understanding that this letter explained why the network was changing and outlined the next steps members should take to ensure continuity of care We are confident that [redacted] has provided physicians and members with the information they need to make these transitions as smooth as possibleMembers undergoing active treatment or those with specific concerns about traveling long distances may contact [redacted] to request to continue care with an out-of-network provider on a short-term basis [redacted] is responsible for these changes and will be able to answer any specific questions you might have; please call them directly at ###-###-#### The Association will continue to monitor the situation and evaluate our providers on a continual basis We appreciate such input from our members and others as it provides us with information that is important and necessary in this monitoring process, and assists us in making changes and improvements for the future Our priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our members We apologize for any dissatisfaction I trust this information has been helpful Should you require any additional assistance you may contact me directly at ###-###-#### Thank you for contacting AARP and for your membership Sincerely, Natasha W [redacted] | Quality Analyst, Member Relations AARP Services, Inc

New Roman";">March 7, [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC Re: [redacted] , Case # [redacted] Dear [redacted] : This is in response to the complaint, # [redacted] , of [redacted] Mr Neumark originally filed a complaint with your office on 11/6/and was given the file # [redacted] Both complaints regard [redacted] ’s concerns about receiving unwanted mail from AARPOur apologies for the delay in responding I have looked into the case again and while we remain very interested in assisting [redacted] , without a sample of what he is receiving we are unable to offer further assistanceI’ve attached our 12/10/response in which the actions we’ve already taken to suppress our mailings are described [redacted] is not an AARP member and we again apologize for any inconvenience our offerings may have caused At the time of our original 12/10/response, [redacted] ’s name and address ( [redacted] Falling Waters, WV ***) were removed from receiving AARP mailingsWe also mentioned it would take up to weeks for that adjustment to be fully effective Understanding that there are no AARP age-eligible individuals in the Neumark household, we regret that we have no control if the mail he’s receiving is genericAs mentioned in our 12/10/response, part of AARP’s overall membership acquisition program includes distributing “generic” promotional pieces that are sent out in mass mailingsThese pieces are neither addressed to nor targeted to a particular person or household They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household [redacted] is not an AARP member and we again apologize for any inconvenience our offerings may have caused At the time of our original 12/10/response, [redacted] ’s name and address ( [redacted] **, Falling Waters, WV ***) were removed from receiving AARP mailingsWe also mentioned it would take up to weeks for that adjustment to be fully effective [redacted] may send copies of the mailings he continues to receive directly to me and I will assist him further I can be reached via email, at, [email protected], or if more convenient, by mail to my attention, Hilary L***, at AARP, Member Communications Ombudsman, E Street, NW, Washington, DC We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Hilary L***Member Communications Ombudsman

Dear [redacted] : We are in receipt of your letter dated August 5, 2014, regarding complaint, # [redacted] , of [redacted] ***, rejecting AARP’s original response to the June 21, filing In his rebuttal he indicates that he received another acquisition or renewal mailing from AARP We investigated the matter further and welcome the additional opportunity to respond According to our records and as mentioned in our first response, [redacted] ***’s account is current and paid through 12/31/ In response to phone requests from [redacted] from 9/26/and 10/29/13, all appropriate suppressions related to our renewal mailings, including mailings from our service providers, were completed In addition to the suppression placed on our renewal mailing lists last year, I have today put a further suppression on [redacted] ***’s name and address from receiving future acquisition mailings Again, the name and address we have on file is: [redacted] *** [redacted] *** [redacted] ** [redacted] I’d like to explain, any mailings already in progress cannot be recalled We ask our members to please allow weeks for this request to take full effect We know weeks sounds like an inordinate amount of time to stop mailings, but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providersWhile we are able to suppress our own mailings very quickly, ending those of our providers takes longerOur providers typically follow a three-month mail schedule, which means that on any given day, mailings for the next two months have already been prepared and set I understand from [redacted] ***’s rebuttal that he has a sample of the mailings in question, but is unable to send us a copy Because each notice has specific codes that will help me suppress his name and address more effectively, I ask that [redacted] phone me directly so we might review the notice he received to ascertain the specific type of mailing and appropriate action to takeI can be reached by phone at [redacted] or via email, at, [email protected] As stated in our original response, AARP distributes “generic” promotional mail as part of our overall membership development program These pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publications The majority of these pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Join/Renew your membership,” these are mass mailings rather than targeted solicitations We would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Hilary L***Member Communications Ombudsman cc: [redacted] ***

Dear [redacted] :This is in response to the complaint, # [redacted] , of [redacted] , that was originally filed with your office on 11/6/This 11/17/letter came via US mail and not via email as is the usual practiceThe complaint regards [redacted] ’s concerns about receiving unwanted mail from AARPI have investigated the case and according to our records, we did not receive your original complaint I am responding to the 11/17/letter regarding unwanted AARP-related mail going to [redacted] ’s West Virginia address Our records indicate that [redacted] is not an AARP memberWe apologize for any aggravation these offerings may have caused I have removed the name [redacted] at address, [redacted] **, Falling Waters, WV ***, from receiving future AARP mailings Unfortunately, we cannot recall any mail that is already in progress, and ask that [redacted] please allow weeks for this change to take full effect Regrettably, any mailings already in progress cannot be recalled We ask that you please allow weeks for this request to take full effect Understanding that there are no AARP age-eligible individuals in the [redacted] household, I’d like to explain the names for membership solicitation come from a variety of mailing lists AARP screens these lists carefully and requests that list suppliers provide only names of people age and older If you enjoy a particular hobby or pastime, your name may have also reached us through special interest mailing lists as we look at special interests as well as age to help identify prospective members Regrettably, the information on some lists may be inaccurateAARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program These pieces are neither addressed to nor targeted to a particular person or household They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.”Should [redacted] have questions or receive additional notices after 3/5/2016, he may contact me directly and I will be glad to assist him further I’m hindered from investigating the matter further without seeing a copy of the mailing as each notice has specific codes that will help me suppress his name and address more effectively I can be reached via email, at, [email protected], or if more convenient, by mail to my attention, Hilary L***, at AARP, Member Communications Ombudsman, [redacted] **, Washington, DC We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L***Member Communications Ombudsman

December 15, Roman', serif;">Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) Revdex.com Re: [redacted] ID: [redacted] This letter is in response to a recent complaint to the Revdex.com, filed by Mrs [redacted] *** We are sorry to learn Mrs [redacted] has encountered an issue with the RealPad she purchased for Mr***We understand the RealPad is not able to hold a charge and Mrs [redacted] wishes to have the RealPad replaced or have a refund providedWe would like to thank Mrs [redacted] for bringing this concern to our attentionWe are currently working with the service provider to determine next stepsA representative from AARP Services, Incwill be in contact with Mrs [redacted] again within the next days We would like to thank Mrs [redacted] for her patience while we address this concern Sincerely, Jazmine C [redacted] Member Relations AARP Services, Inc [redacted] , NW Washington, DC [redacted]

Complaint: [redacted] From: [redacted] < [redacted] >Date: Fri, Jun 27, at 7:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" , "[email protected]" Thank you for revising my complaint # [redacted] I did actually receive a call from [redacted] (AARP Rewards for good) on June 18, offering me the items described in your letter that was sent to ** [redacted] on June 19, 2014, I was actually credited with $to my credit card but so far I have not received any of the products that you mentioned I did call Rewards for Good on June 25, to clarify that the address that you specify the products was sent is incorrectThe right address is the following : [redacted] , [redacted] ***This address is in the AARP Rewards for Good records because this is address where they sent me the product that I orderedThey told me that the products haven't been sent yet and that they were going to contact the vendor to make sure that they have the right address and that they will notify me via email with the tracking number of the date they will send me the products I will appreciate your help in this matter and hope to have an answer to my complaint Thank you, [redacted] ***

Dear [redacted] ,>This email is to advise that AARP is in receipt of your complaint to the Revdex.com regarding your refund request from the AARP Travel Center powered by [redacted] AARP Services, Incresponds to all member correspondence After reviewing your email we can certainly understand your concerns over the hotel you bookedWhen AARP works with a provider or establishes a relationship, we work very hard to ensure that we are getting the best value for our members and that we are working with the most reputable organizationsPlease be advised that AARP contracts with providers to make benefits available to AARP membersNeither AARP nor its affiliate is the provider When AARP receives questions or concerns regarding a provider, AARP will forward the request to the appropriate provider for response On your behalf, we have forwarded a copy of your e-mail to [redacted] for their reviewThey will conduct a research your situation fully and your refund request Within the next few days, you should receive a response directly from [redacted] A copy of their response will be forwarded to AARP AARP takes seriously its commitment to the membership and monitors all programs on a continual basisAARP makes every effort to offer programs that will benefit our membership and strives to provide excellent service to meet our member's needs We are sorry for the frustration and stress caused by this situation Thank you for bringing this issue to our attention and for your membership with AARP Thank you Natasha W [redacted] | Quality Analyst, Member Relations AARP Services Inc

Re: [redacted] This is in response to a recent complaint to the Revdex.com (Revdex.com) filed by [redacted] ***In her complaint, [redacted] states that per their request, she submitted a receipt for towing expenses to the AARP Roadside Assistance Program, provided by [redacted] but her claim was denied After reviewing the complaint, we can certainly understand [redacted] ***’s concern over the denial of towing reimbursementWhen AARP works with a provider or establishes a relationship, we work very hard to ensure that we are getting the best value for our members and that we are working with the most reputable organizations, who will provide quality service through the AARP-branded program We’ve provide [redacted] with this complaint for an expedited investigation and response AARP will monitor the progress of this issue On behalf of the AARP Roadside Assistance program, I apologize for the difficulty this experience as causedOur priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our members Should you have any additional questions, please do not hesitate to contact us Sincerely, Crystal D [redacted] Member Relations, AARP Services Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: AARP is putting information on their website and they refuse to acknowledge this The lady who responded, does not answer her telephone number.The state of california Insurance Commission will be notified next I am not relying on the Revdex.com for any action against AARP I am aware that ratings on the Revdex.com are phony andno one can rely on them anymore I used this website to attract attention to this issue of companies who lie and try to mislead people into spending thousands of dollars for dental insurance which does not coverthe dental cost, infact they the actual cost of the insurance is five times the cost of any dental treatment and even after the person pays the insurance company they have to pay more to the dentist because only about 20% percent of the bill is covered AARP has lied about the cost of the coverage and they made no attempt to contact the dentists on their list to verify that infact they would accept these supposed copays.I contacted them directly when I saw that their website states that the copay for complete dentures is $365, when infact a dentist on their list charges $for one denture, top or bottom after the insurance payment He did not agree to accept $as a copay for any denture, top or bottom AARP is welcome to call me and explain in plain english why their website says this and why they mailed the same information to me in writing Regards, [redacted]

Dear [redacted] We are receipt of your complaint to the Revdex.com regarding your experience with the AARP Roadside Assistance service while trying to change to the level of your plan Please accept our apology for your experience and the delay in processing your membership AARP does perform quality control oversight for all our products and service and monitors this program on a continual basis We take seriously our commitment to the membership and make every effort to offer programs that will provide excellent service to our members while meeting their needsOn your behalf I have reached out to our Escalations Team at [redacted] regarding this matter and forwarded them a copy of your complaint for review I have requested a representative contact you directly who is able to address this matter in detail and provide you with a status of your membership and payment They will also be able to answer any additional questions you may have and any resolution that can be offeredA representative from [redacted] will reach out to you directly within 3-business days with their findings Please note that the issues raised are monitored and included in reports to management for their reviewIn addition, our Board of Directors and Executive Team consult these reports when determining the future course of AARP.Our priority will always be to ensure that the products and services that carry the AARP brand meet our standards and provide value to our members Should you require any additional assistance you may reach me at [redacted] Sincerely, Natasha W [redacted] | Quality Analyst, Member Relations AARP Services Inc

AARP representatives have ignored three telephone call requests to stop sending me membership offers I am not interested and will put the fee, in my opinion, to better useKeep your gifts, magazines, products, and Save A Tree

From: [redacted] < [redacted] >Date: Thu, Jan 15, at 12:PMSubject: RE: FW: Complaint ID [redacted] (vs AARP)To: Brenda Freeman < [redacted] @myRevdex.com.org> [redacted] : I received my new AARP card today with the extended membership that was promisedI now consider this matter resolved and would like to remove or close my complaint (ID [redacted] )Thank you very much for your assistance [redacted]

August 27, 0in 0in 10pt"> [redacted] Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC Re: [redacted] , Case # [redacted] Dear [redacted] :This is in response to the complaint, # [redacted] , of [redacted] , that was filed with your office on 8/8/ The complaint regards [redacted] ’s concerns that she has received multiple invoices from AARP We have investigated her concern and welcome the opportunity to resolve this matter I have investigated the case and at her request [redacted] ’ account was canceled on 8/18/with a refund of $issued on that day On 5/18/2015, someone purporting to be [redacted] visited the following website, [redacted] .com, from IP [redacted] , and responded to an AARP advertisement by clicking the option to receive membership information and an invoice AARP’s online membership acquisition program has a number of programs in place to help detect duplicate names and addresses that may already exist in our membership database to prevent current members from receiving membership solicitations and invoices in errorUnfortunately, the system is not infallible given the sheer volume, similarities and variations of names, and an invoice was generated for [redacted] According to our records, the invoice was deleted from [redacted] ’ account on 7/23/We apologize for any aggravation these invoices may have caused Regrettably, we cannot recall any invoices that were already in progress, and ask that she please allow 4-weeks for this change to take full effect Should [redacted] receive additional invoices, she may contact me directly and I will be glad to assist her furtherWe ask that she please include a copy of the mailing, as each notice has specific codes that will help me suppress her name and address more effectivelyI can be reached via email, at [email protected], or if more convenient, by mail to my attention, Hilary L***, at AARP, Member Communications Ombudsman, E Street, NW, Washington, DC We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Hilary L***Member Communications Ombudsman

0pt"> [redacted] Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: [redacted] ***, ID # [redacted] Dear [redacted] : We are in receipt of your letter regarding [redacted] ***’s allegations that AARP rents and sells her contact information to third party vendors that send her unwanted mail despite her efforts to have the mailings stopped We have investigated this matter and welcome the opportunity to respond Historically, AARP’s membership list has been guarded with care AARP takes seriously its responsibility to keep our members’ personal information confidential We neither sell nor rent any personal information of our members or registered users of our website to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits However, we may occasionally engage in “list exchanges” in which personal member data will be shared with selected nonprofit organizationsOur records show that the name of [redacted] and the following address were added to the suppression lists of AARP’s service providers on December 23, ( [redacted] ***, Tampa, FL ***) We are sorry to hear that [redacted] is still receiving mail Regrettably, we are hindered in our investigation by not having a copy of the mailings that she received, and not knowing which company sent her the mailings We ask that she please send either a copy of the mailings or the name of the company to my attention at AARP, Member Communications Ombudsman, E Street, NW, Washington, DC 20049, and it would be my pleasure to investigate this matter furtherOr if more convenient, she may send the requested information to my email address at [email protected] Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [email protected]