AARP

Review: Day 1: I call for a boot, for my broken foot. They instruct me they may be able to bill my AARP insurance, and ask me to email my script and insurance card, I do that. We review them together, as they can see the script at the same time as me. They inform me they will call me ASAP, should the insurance okay the script. I agree with them, and we joke about how hard it is to reach AARP [redacted].

Day 2: I have not received a call back. I call Pacific at 10:15 am. [redacted] answers, puts me on hold to find my order, comes back and says they never bill insurance. (you can see immediately how this would make a person upset). After and argument, she says she will put me on hold to find out who took my order, I tell her she is screwing with me, because didn't she do that once already? I ask for the supervisor, there is none. I ask for the supervisor voice mail, there is none. I ask for the manager or owner, there is an owner, but, no voice mail. Imagine, an owner with no voice mail, thus he is not getting his calls from family, orders coming in to be verified, a call from the accountant, he has NO voice mail. (now you can see I am being screwed with, as I bet a thousand people before me). she says she will have me speak to [redacted], I wonder why, there is no supervisor.

[redacted] comes on, a few words spoken, he verifies there is no supervisor and no owner voice mail. He offers to send my busyness to another provider, instead of finding out about my order from yesterday, and then hangs up on me. I would bet, this is standard procedure. Bait the caller, get them to drive in to the store, the disabled/infirm/senior, and the switch to the story they take no insurance, and the customer has already arrange for a ride to the store, so buys the equipment out of their limited income, and Pacific supply gets cash, via 'Bait and Switch".Desired Settlement: Does the Revdex.com allow "bait and switch" members to remain members?

I am seeking a faster than light resolution. Fortunately, I have the evidence to prove my case and conversations. I would like to know that this is NOT a bait and switch operation. The internet is not kind anymore, now news slow, thus I suggest a faster than light resolution. Because if no one has noticed, the bait and switch involves manipulation seniors and the disabled into a vulnerable situation to pay only cash, somethin

Business

Response:

Dear [redacted],

I have been informed by the AARP that I needed to let them know of an address change. I am out of the country when I learned that it was due so I called them. I have been on the phone for ONE FULL HOUR to change my address with them! I had to talk with one representative for 30 minutes, and then another for 30 minutes, and I am still ON HOLD and told that I had to talk with another representative. Yes, I am not even in the country and I just needed to respond to them that I had moved from Ohio to Iowa!!!! Can't they use the Internet, Skype or some form of communication that can be done online. I want to be reimbursed for this call and for the angst and upset it has caused me. They don't even tell you their names when working with you.

Review: Over the past year or so, I have constantly contacted AARP and requested that they stop sending me information on their services and how to become a member. I have no need for these services as I am 38 years old. I called them AGAIN in December 2013 and requested that they remove me from their mailing list and stop sending me any advertisements for services. They informed me that it would take 6-8 weeks for this to go into effect. I said fine, but this needs to stop. I dont want to have to call back again after contacting you serveral times with this request. They guaranteed me that it would stop and I would no longer receive anymore product information from them. I checked my mailbox Wednesday, April 2, 2014 and noticed ANOTHER packet from them with my name on it and address trying to get business. I put that packet to the side and waited another week. I went to my mailbox on Wednesday, April 16 and saw yet ANOTHER membership packet. I proceeded to call AARP and ask them to STOP this harrasement. I waited for about 10 minutes for a supervisor to come on the line and help. I then had to hang up. I have been fairly patient with this, however, I am at the end of my rope with this company.Desired Settlement: I want the guarantee that these membership packets and all other information from all other affiliates, STOP being sent to me. I have informed them that after the second request, it is considered harrasement and I will be seeking legal counsel to proceed with a lawsuit. It is getting ridiculous that I continue to receive these packets and any other information from this company and ALL affiliates. I just want the harrasement to STOP IMMEDIATELY.

Business

Response:

Revdex.com of Metro Washington, DC and Eastern PA

1411 K Street, NW 10th Floor

Washington, DC 20005

Re: [redacted]

To Whom It May Concern:

We are writing regarding the complaint of [redacted] that was filed with your office on April 17, 2014 and transferred to our office for handling. The complaint entails [redacted]’ concern that she has received numerous service and membership solicitation mailings from AARP. We have investigated her concern and welcome the opportunity to resolve this matter.

AARP makes every effort to comply with stop solicitation requests. Our records reflect that [redacted] contacted our office via telephone on December 16, 2013 requesting that these mailings cease and all necessary suppressions were performed at that time for the address listed at [redacted]. However, her complaint states that she recently received additional solicitation mailings on April 2nd and 16th. I apologize that [redacted] has continued to be inconvenienced by these mailings and any frustration that this matter may have caused her.

Unfortunately, without seeing a copy of the original mailing that [redacted] received, I’m hindered from researching this matter any further. If she would like me to research the item, she can send the mailing to me at the following address: AARP, Executive Correspondence, 601 E Street, NW B7-211, Washington, DC 20049.

AARP also distributes “generic” promotional mail as part of our overall membership development program. These pieces are distributed either in shared mail programs (i.e. promotional mailings bundled with other special offers from other companies), or as inserts to subscription publications. These pieces are neither addressed to nor targeted to a particular person or household. Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Member Communications

[email protected]

Consumer

Response:

This issue has been going on since last year. They are ONLY acknowledging one of the numerous calls I have made. It is NOT the responsibility of the individual who is being harrased to keep track of this mail that is being sent to me. AARP has copies and records of ALL mailings that are sent. They need to act appropriately and ensure that this will stop. It is not right for someone to have ask a business to stop. Sure it is a matter of shredding this information, however, I shouldn't have to. Please stop with the mailings, offers, and all solicitations for myself and my husband. We will NOT put up with this any longer. If AARP refuses to stop, then legal counsel will be sought against this company.

Review: For 2 years I took our income tax information to AARP tax representatives here in [redacted]. Both years I was told we didn't make enough to file taxes. The only difference in our 2009 and 2010 income was gas royalties which we began receiving during 2010. When I asked the AARP representative about them, without looking at the total of the amount of royalties, she told me IT DIDN'T MATTER. I asked her if she was sure, and she said "yes". So, in 2011 and 2012 we did not file our taxes (due to the misinformation we received) because, besides the gas royalties, there was not much change in our income. Then this year we received a letter from the IRS asking about our tax return for 2012. I wrote back and explained what the AARP tax representative had told me. Then we received another letter stating we had to file. So I called the IRS and was told that we had to file for 2010, 2011 and 2012 and had 30 days to get the 3 returns to them!!! After filing the three tax returns, We received a statement from the IRS stating we owed $206.71 in penalties and interest for 2012!!! Then received another statement about a week later stating we owed $170.72 in penalties and interest!!!! After talking to the IRS agent, I called and talked with the AARP representative here in [redacted] and explained the situation and he said they have volunteers (which he stated they train) to do the tax returns and don't charge for doing them. But....I told him if they are going to provide this service, they should be willing to stand behind their representatives THEY need to be responsible for their MISINFORMATION or whatever other mistakes they might make!!!! I have called AARP and let them know what happened and have written 2 letters telling them all we want is to be reimbursed for the $377.43 in penalties and interests, which we feel THEY are responsible for!! That's ALL we are asking for, because this would not had happened had they given us the correct information!!! We have been married over 50 years and have always filed our returns, without fail, and paid any taxes we might owe. This has been a horrific experience for us, and was made worse by the fact we have high blood pressure and CHF, among other health problems!!!Desired Settlement: AARP refund our $377.43 for the penalties and interest, which was due to their misinformation.

That AARP be reprimanded and stand behind their tax representatives!!!

Business

Response:

Review: AARP endorses an automobile insurance program with the [redacted]. As a member I trusted the endorsement and purchased the policy which included uninsured motorist coverage. AARP never informed its' members that the [redacted] might take actions that have a negative effect on policy holders if the policy holder has to make a claim under the uninsured motorist coverage. I have written to the AARP president about the endorsement and asked if the AARP was aware that the [redacted] would take such actions. [redacted] of member services has been unable to answer my question after several attempts over a month long period and several e-mails. Either AARP is or is not aware of the issue. It is a simple question.Desired Settlement: AARP should immediately notify all members that there could be difficulties with the uninsured motorist coverage in the policies it endorses. AARP should also answer the simple question - is it or is it not aware that the [redacted] might take actions under this coverage which might have a negative effect on policy holders? At the very least it is aware since my first e-mail of March 4, 2013.

Business

Response:

Dear [redacted]

Review: I signed up for the online AARP course entitled "I Drive Safely." After doing four hours of this six-hour course, I signed off in the way specified. When I returned to the course, I was set back to a point about 30 minutes into the course. I have talked with staff and supervisors at AARP, who acknowledge that there have been glitches like this since they revised their platform and course material in February. They refunded my money, but accept no responsibility for the time I and others are losing due to the fact that their software does not work as promised.Desired Settlement: I would like to be able to finish this course online so that I can get my insurance discount. I asked that they allow me to repeat of the course at no additional cost to me since the programming errors are theirs, but they refused. I believe I understand how the system glitched for me, and would be willing to share that information with appropriate AARP staff if they would allow me to take the entire class at no additional cost.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Sun, Jun 29, 2014 at 7:15 PM

Subject: complaint#[redacted]

To: [email protected]

I have spoken with an administrator at AARP, and my issue has been successfully resolved. Thank you for your help in this matter.

Review: On 03/13/13 AARP requested $16.00 as a membership fee. I issued a check no.[redacted] for $16.00 and on 04/08/13 they requested $16.00 for insurance coverage for up to one-year. I submitted a check no.[redacted] for $16.00. On or around May of 2013 I was dis-enrolled from AARP and enrolled in [redacted]. Around June of 2013 I submitted a letter requesting a total refund of: $32.00. Today I attempted to request my total refund, closed of thee account, and not to receive their mailings since I am no longer a part of their membership plan/policy. Again I made several attempts: AARP representative deliberately gave me the run a rounds, gave me many numbers to call, transferred me back and fourth to the same people stating they were in different departments. They informed me that they would connect me to the department that handles refunds and that department transferred me to another and so fourth.

Product_Or_Service: InsuranceDesired Settlement: DesiredSettlementID: Refund

I have made several attempts to retrieve my refund of $32.00 but AARP refused....

Business

Response:

August 15, 2013

Review: 44FYI

I saw a commercial from AARP saying that they would cover any of my insurance and pay all doctor and hospital charges any normal insurance would pay through medicare. We received a letter from my wifes doctor and they say they will not accept our insurance because [redacted] is not accepting this. So if I want to go to the doctor, I have to pay a whole different amount of money and it is not covered by [redacted] as AARP has represented.Desired Settlement: Unspecified

Business

Response:

Dear [redacted],

Review: Sept. 2, 2013

Re: AARP

On August 30, 2013 I went to my local YMCA to inquire about a program called "Silver Sandals" which supposedly offers a free Y membership to seniors if they meet certain criteria.

I was told that I needed an supplemental health insurance policy through AARP and that I should call them which I did and was told I needed to call [redacted] @ [redacted]. I spoke to someone named Will who tried to access my AARP account but was unable even though I gave him my account no., name, date of birth, etc. My AARP membership is current and there's no plausible reason why it should not come up.

I thought of writing AARP but then decided that It would only result in a dead end just like my phone calls did so, instead, lrm going through Revdex.com in hopes that my complaint will get to someone who cares.

At any rate, I called AARP back and related my problem to a lady who, after conferring with someone, came back and said that I would have to call [redacted] back because she could not help me. I explained several times that [redacted] said AARP would have to confirm my membership before they could do anything. I then asked to speak to a supervisor and she put me on hold. Upon returning she said "my supervisor said that you need to call [redacted]". I told her again I wanted to speak to him (supervisor) and was again placed on hold' She returned with the same message; "call [redacted]". It became obvious to me that all she wanted was for me to go away.

I'm extremely disappointed that an organization that is supposed to represent seniors would treat me this way. This is is the only time that I have ever asked for anything from AARP and was given a runaround.Desired Settlement: I explained several times that [redacted] said AARP would have to confirm my membership before they could do anything (see Attached document).

Business

Response:

Dear **. [redacted],

Review: Even after cancelling membership and asking to be removed from emails and opting out of all email subscriptions on AARP websites I still get emails from them. I have added them to spam and they still get through.Desired Settlement: Stop contacting me. The more they try to sell the more irritating it becomes and less likely to ever try to do business with them. They have opt out of email settings and they need to honor them. Especially after numerous attempts. I expected a respectful organization and it turned out to be all about money and political gains.

Business

Response:

Dear [redacted]:

Review: After dropping membership 5 years ago due to the problem of postal mails asking me to renew my membership three months after I signed up and a FLOOD other mailing from AAPR Ii asked them to remove me from thier mailing list completly. Five years later the mail keep on coming after phone calls, email and letters sent to the organization. I have a banker box full of AARP unsolicited mailing from them. It is nothing less that harassment!Desired Settlement: Stop all contact!

Business

Response:

February 26, 2014

Review: I asked aarp several years ago to remove my name from their mailing list and the unwanted mail stopped and again I'am getting unwanted mail from aarp trying to get me to sign up for their servicesDesired Settlement: stop sending me your unwanted mail,not interested

Business

Response:

February 4, 2014

Review: 8/7/2014 - When I contacted AARP Roadside Assistance to request a tow because a tire and wheel had flown off our car while driving on a major highway, the employee who answered was not in the U.S. and could not find Washington State on a map, even with my help. The second employee I spoke with told me our request for a tow was not authorized because we had been in an accident. But as I explained to her and her supervisor, that was never the case. We found and paid for our own tow. 8/19/2014 - I wrote a letter of complaint to JoAnn J[redacted], CEO of AARP and Carol R[redacted], Chair, Board of Directors. 9/10/2014 -Three weeks later I received a reply saying "they understood my concerns"! and I would be receiving a reimbursement for the tow. Four days later I received a phone call from [redacted], who runs the Roadside Assistance Program for AARP. Their representative was the first to apologize and she told me they would "be happy" to reimburse us for the tow and I should send her: (1)a copy of the towing bill and (2) my membership #. I did this on 9/16/2014. 9/22/2014 - Today I received a letter from AARP Roadside Services' Claims Department denying a towing reimbursement because "the claim you sent us did not include the required pre-authorization number, which you must obtain before you receive service." I am disgusted with the incompetence of such a large corporation who advertises "if you need help, we'll be there. Driving across town or across the country, AARP Roadside Assistance from [redacted] lets you travel with confidence and peace of mind. Designed exclusively for AARP members. Dispatch guarantee: If we are unable to provide roadside assistance when you call, we will reimburse you up to $240 for covered services you locate yourself." They made our harrowing experience much, much worse than it ever should have been.Desired Settlement: Properly train your representatives, whether they are in the U.S. or not. How can you put someone on the phone, answering calls from the U.S., who can't even find the state a person is in???

Properly train phone representatives and their supervisors to know their own policies and procedures. After all, the person requiring assistance is in a very frightening, potentially dangerous situation.

Properly train your different departments to communicate with each other so one does not promise something that the next department denies.

Perhaps this all comes under the category of giving a darn. A lot of people were involved in this incompetence. You should be providing the services you advertise, for which older Americans pay annual membership fees in response to your printed assurance that when their car breaks down they can rely on help, not be left stranded. As you know, your subscribers are paying your fees out of a meager and/or fixed income,

Business

Response:

Re: [redacted]

Review: aarp has been advised in writing that they DO NOT HAVE MY PERMISSION TO SLAP MY NAME ON CARDS AND SEND THEM THRU THE MAIL FOR JUST ANYONE TO TAKE. I have asked repeatedly to STOP this practive and advised them I will file a complaint with the Postmast General and Attorney Generals office in their state if they do not stop. Instead of stopping they have INCREASED HE FREQUENCY of sending these out. I DO NOT HAVE AARP-NEVER HAD IT- DO NOT WANT THEIR GARBAGE- and want the harrashment stopped. We have open mailboxes out here in the rural area and mail is stolen all the time, I do nto need my name on BOGUS cards of companies I do not do business with floating around for identity theft and AARP is setting people up for theft by illegally using their name without permission and slapping it on cards. I am on the Federal DO NOT SOLICIT list, NEVER gave my info or permission to AARP and want this stopped. I will also NOW be filing a harrashment complaint with the Attorney Generals Office in Long beach where the membership center is as well as Washington DC where the headquarters is. I have tried for over 6 months to get this stopped only to have them delibertly INCREASE THE HARRASHMENTDesired Settlement: STOP USING MY NAME ON CARDS WITHOUT MY KNOWLEDGE, PERMISSION, AND AUTHORIZATION. STOP THE HARRASHMENT. STOP ALL COMMUNICATION. I HATE AARP-DO NOT WANT YOUR WORTHLESS MEMBERSHIP OR HIGH COST MEDICAL OR ANYTHING ELSE.

Business

Response:

June 12, 2013

Review: I keep receiving junk mail from AARP even after REPEATED attempts over the past year to get them to stop. I have sent them formal letters, I have called, I have sent back every piece of mail they've sent me... yet they continue to harass me. I have even threatened legal action but still they harass me.Desired Settlement: My desired outcome is that they would remove me from ALL mailing and calling and e-mail lists or any other type of communication list for ALL TIME.

Business

Response:

March 7, 2013

Review: June 26,2013 reservations made with travel agency for two rooms at [redacted] Resort, Saturday $109, Sunday $139 plus tax con.# [redacted]. I was assured there was not an agency processing fee. My check-out statement from the hotel showed a total amount of $248.00. My credit card statement showed a total Of $312.54 for the cost of the two night stay. On July 19, I called AARP,Mary (supv.) told me to contact [redacted] the travel agency, I made the call, all reps. have been in the Philippians, I request to be transferred back to the Us. Finally transferred to Christian, who transf. the call to Galvin, phone disconnect. Called AARP again, spoke with Bill V[redacted] (supv.)He asked if I would like to do a Escalation, which I did, he also told me to comntact [redacted] again spoke with Cyanne, she explained they purchase large quantities of rooms at the beginning of the year, the $248 showing on the hotel statement was what they paid, and that I shouldn't have been given the statement. On July 21, 1013 recd. call from Jason Fix AARP Membership Relations Dept.He indicated he would contact supv. at [redacted] and return my call in appx. 5 days. No response. July 24, voice mail from [redacted] at [redacted], general tele # left to contact him. Called number, no one able to locate Shannon. August 2, I contacted AARP office staff unable to locate any record of this problem, let alone an ESClation. Rebecca supv. initiated another Escalation. Today is August 14, 2013, I have not heard nor received any response from AARP or their travel agency. These actions or lack thereof is indicative of Predatory Practices, Price Gouging Dishonest Business Practices between AARP and [redacted]. Advertising discounts, when in truth one can use any travel agency or go directly to the entity and get better prices is false advertisement and Malicious intent to defraud a very vulnerable population "SENIOR CITIZENS". This is a practice affecting many unsuspecting, trusting people.Thank you. I await your reply. Thank You.

Product_Or_Service: Hotel roomDesired Settlement: DesiredSettlementID: Refund

Cease and desist this Predatory, deceitful practice. These prices are not discounts, this is false advertisement to get people to join and pay the annual fee, while indicating AARP service is to assist the Senior population. Browsing the web offer better and more discount prices.Bring this practice to the attention of the Department of Consumer Affairs through the United States and the Federal Trade Commission.Refund the difference after taxes are added to the $10

Business

Response:

Dear [redacted],

Review: Paid for year's membership, received 6 months worth. They will not fulfill obligation, respond to,(or even acknowledge receipt of) three letters

AARP membership expired 6/30/13. On 6/6/13, I paid for 1 year. Used figure sent to me as fee, less amts they specified for magazine & bulletin. Included explanation letter to "whomever", item-

izing annual fee offered by them, deducting unwanted mag. & bulletin, requesting they stop sending those & continuing all other benefits of membership. Received membership card with expiration date of 12/31/13 instead of 6/30/14, and no response to, or acknowledgment of, letter explaining amt paid. On 7/15/13, I sent a letter of complaint and inquiry, this time to membership director. Received absolutely no response to letter. Did receive a renewal notice--they claim my membership is expiring & they want me to send them even more money to renew this membership. They completely ignored payment already made. On 9/16/13, sent a third letter , to chief executive officer. Expressed my extreme displeasure; again explained that I did not pay for their magazine or bulletin (they broke down the charges for these ite** in their statements, which they shouldn't have done if they didn't want me deducting the charges for them) because I don't want those; explained again how they only sent me card for 6 month's membership even though I paid for entire year. Again, letter was ignored, and received another generic statement, claiming membership is expiring and asking for money to renew. Am still receiving AARP bulletin and AARP magazine, the only part of membership not paid for. I have not received corrected membership card, with correct exp. date of 6/30/14; have not received any response to, or even acknowledgment of, any of three letters; have not even been told why they only gave me 6 months membership (I suspect this is because I deducted magazine & bulletin, but have not received explanation, and as I said, if they didn't want me deducting unwanted ite** they shouldn't have broken down the charges for me). According to them I have no membership as of 1/1/14. According to me, I have paid-for membership through 6/30/14. We are in a standoff and I am getting no cooperation from them. (ACCT# [redacted])Desired Settlement: I want acknowledgment of 1 year of membership, effective 7/1/13 through 6/30/14. I want all benefits associated with that, less magazine and bulletin. I want a corrected membership card, with expiration of 6/30/14. I want an apology for the error and for completely ignoring my repeated attempts to resolve this issue.

Business

Response:

November 19, 2013

Revdex.com of Metro Washington, DC and Eastern PA

1411 K Street, NW 10th Floor

Washington, DC 20005

Re: [redacted] Complaint #[redacted]

To Whom It May Concern:

We are writing regarding the complaint of **. [redacted] that was filed with your office on November 4, 2013 and transferred to our office for handling. The complaint is regarding **. [redacted]’ concern that AARP will not honor her payment of $7.88 for a 1-year renewal because she deducted the cost of the AARP magazine ($4.03) and bulletin ($3.09) from a $15 membership fee and her account was credited for just 6 months as a result. We welcome the opportunity to respond to this matter.

First, I would like to apologize for any frustration or inconvenience this matter may have caused **. [redacted]. The following paragraph that appears in AARP’s literature, "Annual dues include $4.03 for a subscription to AARP The Magazine and $3.09 for the AARP Bulletin" is strictly for informational purposes. Although the bi-monthly issue of AARP The Magazine and the monthly the AARP Bulletin are included in the cost of membership and automatically mailed to all members, the cost of these publications is stated only for administrative reasons. Therefore, membership dues are the same whether or not you elect to receive the publications.

**. [redacted] also mentioned that previous letters have been sent requesting an explanation regarding the 6 months of membership that she received for her $7.88 payment as opposed to a full year. While I was able to locate only one of the letters, there’s no indication that a response was ever sent acknowledging the member’s correspondence so I’d be happy to mend this matter for the member. Due to the circu**tances surrounding **. [redacted]’ issues and the length of time that she exhausted in receiving justification for the 6-month renewal time, I have granted her an additional year of membership. Updated membership cards reflecting **. [redacted]’ new expiration date of December/2014 have been ordered and she can expect them within 4 weeks.

Also, I’ve discontinued mailings for AARP The Magazine and AARP Bulletin. However, I ask that **. [redacted] allow 4-6 weeks for these mailings to stop completely as the publication labels are printed in advance.

Again, we would like to thank you for bringing this matter to our attention. Our members are the foundation of our Association and we value their comments and suggestions. We hope this information has been helpful and demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Member Communications

[email protected]

Consumer

Response:

From: [redacted] <[redacted]>

Date: Wed, Nov 27, 2013 at 7:43 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

I accept the business response to my complaint, ID# [redacted]. Tried to respond on your screen for doing so, but screen would not let me do so.

Review: I received a 5th notice for a membership with AARP and I never requested a membership. I called AARP and they told me that if I ever had a quote from them or went to their web site that it would generate an invoice. My concern is that I did look at their web site recently but never gave any information or asked for a quote. If I was married and my spouse opened this invoice, they could pay it thinking that I ordered it.

Calling AARP and complaining to them only resulted in that they would take me off their mailing list.Desired Settlement: I would request that if they are doing this deceptive practice of invoicing for membership and no membership was ordered that they stop this practice.

Business

Response:

May 23, 2014

Review: Paid $43.00 for a 3-year membership for [redacted] and [redacted]r with check number [redacted] dated June 6, 2013. Check cleared our bank before a week was up.

We promptly received AARP cards which correctly stated that our membership number was

021 770 316 4 and that the cards were valid thru Oct 2016. This was all very well.

However, we keep getting notices that our membership fees are due for Account number [redacted]. Every month I have to go digging through old bank statements, get in touch with AARP and try to straighten this out.

This is taking up a lot of my time and it's become irritating to the point of harrassment.

Today we received an ominous looking dark gray envelope that informed us that our membership had been cancelled.

Can you help us get this straightened out? Do they have us mixed up with people with similar names or what?

We would appreciate any help you could give. We want to keep our membership, but we don't want the hassle.

Thank you,

[redacted]rDesired Settlement: Confirmation that our membership is valid through October, 2016.

Cease sending notices of payment due.

Straighten out their bookkeeping system so these mistakes will not happen.

An apology would be appreciated.

Business

Response:

May 2, 2014

Review: I have, over a period of many months, repeatedly contacted AARP in an attempt to get them to stop sending me junk mail. Each time I was told that all unwanted mail would stop. It hasn't. Today when I called (yet again) I was told that there were records of my previous requests to have the mailing stopped, but that some types of mail were stopped and others continued. On every occasion I made it perfectly clear that I did not want to receive any contact from AARP, that all mailings, calls, and emails were unwelcome. I further explained that I don't wish to have AARP sell my contact information to others who will contact me with offers of services. I was also told that they don't have my email address, when obviously they do, because I was sitting there looking at spam from AARP. Please, is there some way of getting AARP to stop sending me junk mail, spam, and from selling my contact information to others?Desired Settlement: I wish for a total and complete cessation of all contract from AARP to me. I want no paper mail, no email, and no distribution of my contact information by AARP to others.

Business

Response:

January 7, 2014