ABC MotorCredit

I am responding to complaint # [redacted] Mr [redacted] vehicle was repossessed on 8/14/The right to cure which was on the letter sent certified mail to Mr [redacted] was $2,197.69.Our Collection Manager Andrew spoke to Mr [redacted] on 08/16/and agreed to allow Mr [redacted] to get his vehicle back for $which was less than the right to cureThis was contingent on Mr [redacted] increasing his monthly payments from $monthly to $monthly going forwardThe additional $would go towards the remaining right to cure each month.Mr [redacted] paid the $and was able to get his vehicle back on 8/17/17.Mr [redacted] has failed to maintain the payment plan at this point.Andrew has tried to get in touch with Mr [redacted] on 11/28/to discuss this matter but has yet to receive a return call.There was never any discussion of waiving any fees, only that the additional $per month would cover the remainder of the right to cure.If Mr [redacted] has any further questions or concerns he can contact Andrew O [redacted] at [redacted] ext***

I bought a car from the company january of 2019 instantly noticed a clicking noise
coming from the front end and I called lisa warranty to try and remedy the situation
and they made an appointment to have the car looked at ended up being the timing chain and the
shop recommended replaceing the motor and that is what they did I
originally thought oh replacing a motor going to be brand new no more problems but when
asking they said they found a used motor to put in the car so they did that and I went back and fourth
with them about obtining the vin with the mileage of if I remember aprox 75 thousand miles after about two weeks
I picked up the car and instantly noticed the smell of burning oil and squealing in the front end I called lisa
warranty back they told me to bring the car back and I did and the shop opened the hood closed it said you good diddnt
even do anything I work a full time job and ended up losing work and ended up falling behind on payments
so he made up some excuse of spilling oil on the engine and it was burning off he then said it was normal
a month later I called back with the same problems and tryd to make an appointment but with no rental car option for
people with out full coverage was not able to bring it in so when the weather started getting nice I then realized when
they put the motor in they lost the screws and diddnt even bother to re hook the air conditioning up
so I took the car in on 06/23/2019 for a new noise in the left tire the burning oil and the ac the clicking noise ended up being
a cv axle which they replaced then said they fixed the oil problem and the ac but the car still seems to be burning oil and
the ac is still not working and they said they couldn't find the squealing noise but 5 min after driving I was able to record the sound still squealing

had such a great experience with ABC MotorCredit. Will and Bill were awesome and made our car buying experience easy and stress free even without the best credit.. they stayed past closing time until we made a decision on what car we wanted to drive home that night. They made of feel so comfortable would definitely recommend them to anyone.

My husband and I went into this dealership we asked if we were able to purchase a vehicle on income and not credit. we were told they solely base loan on income. I specifically asked that credit was not run and dealership ran both of our credit without our approval and denied us directly after. we asked for our copies of all of information be given to us we were denied that as well as have no proof where our personal information has gone. This business is unethical and fraudulent.

Initial Business Response /* (1000, 5, 2016/01/06) */
Contact Name and Title: Jim S***, President
Contact Phone: ***
Contact Email: ***
Please ask MsM*** to contact our warranty company to schedule a convenient time for us to repair her vehicle
Our
warranty company - Lisa Warranty can be reached at
If Ms.M*** is unhappy with the outcome of her repairs, please ask her to call me personally

Initial Business Response /* (1000, 5, 2016/03/14) */
I am responding to complaint #*** Melissa H***
We apologize for the mechanical issues that MsH*** has had since she purchased her vehicleWe would like to have MsH*** contact Andrew O*** at
*** to discus some options

Initial Business Response /* (1000, 5, 2015/06/11) */
Our records indicate that Ms*** has driven her vehicle over 28,miles since purchasing it on 3/22/All her repair costs were covered by the month/24,mile warranty except for the wiper motor which failed after she had driven
her vehicle beyond the component's mileage warrantyHer most recent over heating issue was resolved at no cost to the customer other than the $deducible, even though she is well beyond the warranty mileage
We would be happy to conduct a full safety inspection of Ms***'s vehicle at our Service Center on *** Road in ***, at no costIf repairs are required, we will work with Ms*** to find a mutually acceptable way to pay for those repairs
Please ask Ms*** to contact Andrew Oat ***, extension *** to schedule the safety inspection
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
On 6/14/15, Revdex.com received the following from the consumer via email:
I need to add to my complaint against ABC Motor....my car is now sitting along the streetIt is unsafe to drive due to it accelaratoring by itself and overheating
Final Business Response /* (4000, 17, 2015/06/24) */
***,
I received notice that Ms***'s complaint (#***) had been closed since Ms*** didn't accept our proposed resolution
On 6/we offered to have Ms***'s vehicle towed, at our expense, to our Service Center so a comprehensive assessment of her vehicle could be doneOur plan was to complete the assessment and then work with Ms*** to create a mutually acceptable plan to address any issues that are identified
Would it be possible to reopen this complaint so Ms***'s concerns can be addressed
Jim S
President
DBS Financial / ABC Motorcredit
Office: ***

Initial Business Response /* (1000, 5, 2016/03/03) */
Case #***
Consumer: Ms*** ***
Todays Date 03/03/
Ms*** ***'s loan with DBS Financial #*** will not be reported to the credit bureauMs*** is no longer responsible for loan #***
DBS Financial will still
report on Ms*** ***'s other account with DBS Financial
If you have any other questions or concerns please contact or Andrew Oshell at *** ext***
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
Consumer calledThe "other account" referenced in the Business Response is a van she purchased from ABCShe has traded that van in to Haasz Automall of DaltonConsumer has provided all the information requested by Haasz, and at this point they are waiting for the bank to issue a payout check to ABC
Final Consumer Response /* (2000, 9, 2016/03/16) */

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: Jim S***, President
Contact Phone: ***
Contact Email: ***
Our dealership in Bedford is working with MrB*** to put him into another comparable vehicle
If MrB*** is not
happy with the outcome, please ask him to contact me personally
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The truck I had needed a motor, they gave me a couple vehicles to chose from so hopefully this will work out with the vehicle I choosed

I am responding to complaint #*** Bryant *** Mr*** purchased his vehicle on November 17, When Mr *** purchased his vehicle it came with a Motor Vehicle Limited Warranty that was good for months or 24,miles whichever comes firstMr***s Motor Vehicle Limited
Warranty expired on November 17, 2016.Lisa Warranty records do not indicate any issues with Mr***s Transmission prior to February 27, when he contacted them with an issue. DBS Financial does offer no interest repair loans if Mr*** would like to contact Andrew O*** at 330-848-ext*** to discuss this option.Mr*** will be responsible for the remainder of his balanceHe can contact ABC Motorcredit to see about a possible trade in.We apologize for any inconvenience this has caused Mr*** and look forward to working with him to resolve this issue

Initial Business Response /* (1000, 5, 2015/11/03) */
Contact Name and Title: Jim Sage, President
Contact Phone: ***
Contact Email: ***
As stated in the complaint MrsW*** purchased her vehicle on August 12, On August 10, our Service Center
determined her engine needed to be replaced due to overheatingThe engine was replace under warranty, our Warranty Company paid $and MrsW*** paid a $deductible
On September 13, 2015, MrsW***'s vehicle overheated and stopped running after all the coolant leaked from a break in her radiatorMrsW*** had the radiator replaced by another service center sometime between August 12, and September 13, when the car overheated and damaged the second engineWe suggested that MrsW*** contact her service center since the radiator they had installed, leaked and subsequently damaged her engineOur understanding is her service center refused to help
It's clear the replacement radiator installed by MrsW*** and continuing to drive after the over temperature indicator came on is what damaged the second engineThat said, we are willing to assist with the installation of the third engine, which is projected to cost $Our Warranty Company will pay $if MrsW*** agrees to pay the other $If MrsW*** does not have the cash, we will finance her portion of the repair ($down and $per month for months)
Please ask MrsW*** to contact our Warranty Company at to formalize her service loan (if needed) and schedule the engine replacement
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the new offer and want to thank abc motor credit for considering a new offer that I can afford and reasonable considering the circumstances, but my radiator was replaced August 8,before my car towed to dimension on August 12, 2015, and it was diagnosed with a bad engineI have the receipt to prove itMy car was clearly not inspected properlyAlso my indicator for the overheating temperature came on once and shut off on September 12, which was a sundayThe day before I had the car towed to unlimited motors

I am responding to complaint #*** Mr*** ***. Mr*** purchased his Hyundai Sonata on December 8, 2016. Mr*** received a Motor Vehicle Limited *** with his purchaseWe encourage Mr*** to contact *** *** at *** if he is having any mechanical
issues to see what items are covered. We have attached a copy of Mr*** Ohio Certificate of TitleHad there been an issue with Mr*** vehicle being totaled or having a salvage title this would appear in the Brand section. Mr*** vehicle did pass its inspection prior to his purchase. Unfortunately we will not be able to refund Mr. *** money. We apologize for any inconvenience this has caused Mr*** and look forward to working with him to resolve his issue. If Mr*** has any other issues or concerns he can contact Andrew *** at *** ext.***

I am rejecting this response because:The vehicle was way way over pricedI do not want another over priced high mole vehicleThis is not the truth to the matter I did complain about the transmission I will dig up the work or from the last time it had been inThis truck has not been safe to drive it has been patched and repaired the truck has not even been driven that much since I have had it just a a little over 21,milesSo now I have remaining dollar lawn artI am lost for words at this pointThe laws are not good as far as what you can charge a personI would like this persons family to take a trip in this vehicle I guarantee they would not like it for one second

I am responding to complaint #*** *** ***We stand by our initial rebuttalWe would encourage Mr*** to return Andrew O*** phone call at *** ext*** to discuss this further

I am responding to complaint #*** MrTyler ***. Mr*** purchased his vehicle on 4/1/and as of 8/12/has put 23,miles on his vehicleMr*** had his vehicle inspected on 8/12/and there were not any holes detected during this inspectionABC Service did
recommend front upper ball joints, left lower ball joints and an alignment $DBS Financial did offer a service loan to Mr*** to help with these repairs but he declinedUnfortunately with the purchase being over a year old and Mr*** putting 23,miles on his vehicle we will not be able to refund or exchange his vehicleDBS Financial will still offer their service loan to help Mr*** pass his Pennsylvania inspectionWe apologize for any inconvenience this has caused Mr*** and look forward to working with him to resolve this issueMr*** can contact Andrew O*** at 330-848-*** *** and he will help with this process

I am responding to complaint #*** *** *** Ms*** purchased her Pontiac Aztek on 10/14/for $13,We have attached the Certificate of Title from Pennsylvania where the vehicle was titled when we purchased itUnder the TITLE BRANDS heading if the vehicle was in a
flood they would be required to have put a WThe title we received is empty indicating this is a clean title. Ms***'s Limited Vehicle Warranty expired on 10/14/If Ms. *** has receipts of repairs that were not covered during her warranty period which ran for years from date of purchase or 24,miles whichever comes first, we encourage her to provide these to Lisa warranty as they have no record of issues. If Ms*** would like to trade her vehicle in she can contact ABC Motorcredit at ***. The Original Buyers Guide is posted in every vehicle prior to purchase Unfortunately we will not be able to refund Ms***s moneyIf Ms*** has any other questions or concerns she can contact Andrew O*** at *** ext.***

Initial Business Response /* (1000, 5, 2016/05/23) */
I am responding to complaint #*** Travis W***
MrW*** purchased his Kia Optima on 12/02/Since his purchase MrW*** has been able to have his starter and engine mounts replaced by his warranty since his purchase
Unfortunately brake lines are not a covered item
Lisa Warranty has reached out to MrW*** and has offered him a solution and is waiting on his response
Unfortunately DBS Financial will not be able to let MrW*** out of his loan
If MrW*** has any other questions or concerns contact Andrew O*** at *** and he will be happy to help
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had the car for only five months and the car has been in the shop at least once a monthI was told when I bought the car it had recently been servicedThe brake lines should have been checkedBrake lines should not go out after only been driven miles
Final Business Response /* (4000, 9, 2016/05/26) */
I am responding to complaint #*** Travis W***
We will not be able to let MrW*** out of his loan with DBS FinancialLisa Warranty has offered to assist in helping cover some of the cost of MrW***s brake line repair as long as he brings his account with DBS Financial up to date
If MrW*** has any other questions or concerns he can contact Andrew O*** at ***

This Place should be Shut Down Lemon Law . From the Fraudulent Lisa Warranty Company which is Them to the Fraudulent DBS Financial Company That is them. I got a car from these Crooks back in June they tell you they get you through your first EXheck but they have you go to there mechanic and he acts like he doing work but he just reset the check engine light so it goes off write up
A receipt as if he did the work . Clearly none of the parts that he said he had change had been changed, and I know this for a fact because I took it to a dealership mechanic .
Furthermore I spent about $1500 on repairs that the Lisa Warranty Company should have covered but refused then . This is one big Legal Sham Process and this Company is full of crooks with One Name Steve and Steve and Steve everyone named Steve ?
I know it’s hard but this is by far the worse experience I’ve ever had they are legal
Crooks

Mr*** purchased his Saturn Vue on 11/29/Prior to purchasing his Saturn Vue, Mr*** took the vehicle to his personal mechanic for an inspectionMr*** did not indicate after his mechanics inspection that the vehicle had been in an accident or that there was an issue with his
brakesMr*** did purchase a warranty from the Superior Protection PlanIf there is a mechanical issue Mr*** would need to speak with Superior Protection PlanWe apologize for any inconvenience this has caused Mr***If Mr*** has any further questions or concerns he can contact *** *** at 330-848-ext***

Ms*** purchased vehicle on 9/23/16. Ms*** missed initial appointment to get engine light fixed so she could pass e-check and waited until the end of the 2nd 45-day temp tag to get issue addressed. Ms*** was offered rental reimbursement since she did not
have full coverage insurance for one of our complimentary loaner vehicles on 12/16/16. On 12/19, we contacted the Ms*** and advised that repairs would be completed on 12/and she could pick up the vehicle at that time. Ms. *** never contacted us to advise us she was taking the vehicle to the garage a second time and keeping the rental vehicle. She was advised the vehicle was drivable but she was on expired tags due to the delay in getting the vehicle to the garage. Based on those facts, we are unable to reimburse Ms*** more than the $that we have already refunded her, which is above our company policy of $25/day. If Ms*** has any other questions or concerns she can contact Andrew O*** at 330-848-ext