ABC MotorCredit

The car was filthy when they sold it to me and it has been impossible to properly clean it I paid $25.00 to get it cleaned and the car wash couldn't get the hazardous smell and old food and dirt and mildew stuck between the flooring and seats the window still has line marks from the sales sign that the car wash couldn't remove. I have been to the hospital and doctor numerouse time complaining about stomach and breathing issuses since I purchased the van and I have a lung disorder and I told them that I had numerous dissablilities and al my kids have astma type allergies and we have not been able to use the car with out suffering some kind of breathing or stomach problems we believe the car is hazardous to our health and we are tired of trying to fix the cleaning issues ourself and would like to return the car for a full refund and a contract loan cancellation. Also I have been harassed by a Darnell who works at your main office in Akron forcing me to come to akron to make payments causing me to spend an extra $300 in hotel and food , clothing, gas and living expences just to make a payment. also I have a case manager that feels like this took advantage of me because I was a mentally disabled person with a lot of kids and I was in desperate need of transportation.

??Shawna M Finance Manager?? in the Akron location by ??leaps and bounds?? is the worst..From the first encounter nothing but ??total unprofessionalism?? I’ve ever experienced.From numerous accounts of BULLYING??,THREATS?? ,PERSONAL?? INFORMATION STALKING?? in attempts to INTIMIDATE??...After numerous times of her & Team of ??Judgemental Terrorist?? calling back to back to back during my ??WORK HOURS?? from Company Phone..To their THEN multiple calls & derogatory ??TEXTS MEASSAGES?? for HOURS ON END...I pay $100 a week direct withdrawal,but after a lost Debit Card we had to switch cards & freeze Bank Transactions..After updating Shawna,??The Finance Manager?? of this location ....Her Squad?? continues to run the card they had on file...Ultimately ending in ??OVERDRAFT FEES??,but not only did they take 1 payment of $100,but continued to run cards over and over regardless of being told not to do so...After a heated??,threatening?? discussion the card,by suggestion of my Bank deactivated until new card set up..Then,after numerous discussions about the the new card having issues and ??Shawna & Hit Squads?? harassing phones and texts..The account was to my knowledge corrected..Come to find out the hard way,through ??MORE CALLS,TEXTS,THREATENING VOICEMAILS??...They began to belittletheir clientelethe CUSTOMERS to my Fiancé..Saying things (after) being told to watch who their taking to..Her Hit ??Squad Partner Amanda??.Says ??“Well our normal customers don’t pay,so we have to do what we have to do to.”?? So after my Fiancée demands an apology,Shawna grabs the ??Terroristic Baton of Harassment.??.Then to Text Me Threats,Lying about her capabilities & numerous times now in ??Emails,??Phone Calls & ??Texts from her ??PERSONAL CELLPHONE ????!! ( I had to tell her she can legally only text me from a 4digit computer generated Text) I have a very long feed that goes on for hours during ??Business Hours of Threats??...Personal information of mine that she went to Public Record to dig up to use as her attempt to ??SCARE,??BULLY & ??EMBARRASSE me into paying my $218.25 due??? The calls,texts and Emails got so bad I had to contact my Attorney...Once I told her in TEXT after she threatened to have my ??car repossessed for $218.25 ??over & over she said she would contact the owner of the car from point on??? I was paying from my account, it car is not Registered to me,they know this!! But still went way out of guidelines to Bully me!! After numerous back to back calls from Company Phone & Harassing Calls & Texts from 3pm till 7:55pm...It would’ve continued but they closed at 8pm,after my Attorney advised of time frames to which they could call you...This is the worst Company to ever do Business with,they look down their nose at customers attempting to reestablish their Credit..Its very similar to The Mob or Hitmen who STALK you after you’ve explained any discrepancies...They DO NOT CARE about you as an individual,all they’re concerned about is their commission..You’d think these people loaned you the money for the Loan out of their pocket..They’ve made Statements like “Asking what’s the problem,considering I do have a great job & income??” I can’t believe it,I’m in the Process of trading the vehicle which does have high mileage (BMW)..To avoid being threatened any further,the DISRESPECT isn’t worth it..I’ve bought a Mercedes w NO PROBLEM,great experience & just goes to show as “they say” STAY FAR AWAY” from places like this..It’s terrible,offensive & so unprofessional I’m not sure how they still have their jobs..The attitude & judgements & very seemingly dislike for Credit Reestablishing Customers are amazing?! I’m not sure where they find,train & support these unhappy individuals from? But at 44 years old I’ve NEVER had any Company look me up online,find so-called AMMUNITION to use to intimidate me & the car isn’t even Registered to me??? ????AVOID???? AT ALL COSTS!!! Very Hateful Group of Commission Hungry Individuals!!! It’s Personal to them to RUIN YOUR DAY,CONSUME YOUR ATTENTION AT WORK...And REFUSE TO LET UP REGARDLESS of your at WORK untill to you talk to them..Only to be BELITTLED & THREATENED...I Def can’t wait to trade this car & do BUSINESS ELSEWHERE AS SOON AS POSSIBLE!!?????????????????????????????? Don’t Wall in the door????????????

WARNING!!! DO NOT PURCHASE YOUR CAR HERE!!! Sure, if your credit is bad they’ll give you a chance but ultimately you’ll pay for it! They can AND WILL sell you a faulty car. We bought a 2013 car on a Monday and antifreeze started leaking on Wednesday. Oil started to leak that Thursday and the car began to run hot. Thursday was when the first car note was due so yes we paid for a car that was not running JUST 72 hours after we bought it. We called ABC on Wednesday when everything started, they turned us away and said this is why we signed you up for the warranty. Such a slap in the face seeing as WE JUST GOT THE CAR TWO DAYS PRIOR!! They KNEW they sold us a bad car and ABC REFUSED to make it right. We called the warranty company. They couldn’t get us into the shop until next Tuesday because they were “booked” and Monday was Memorial Day. We went this past weekend with no car scrambling to get around. The warranty place is just as bad as ABC, they have given us the run around also. Car is still in the shop and the second car payment is due today. We have made two payments on a car we have driven for only 72 hours. DO NOT do business here. Not recommended.

I am responding to complaint #[redacted] Misseann [redacted]. As we stated earlier Lisa Warranty has yet to be contacted about an issue. Lisa Warranty would like to schedule Ms. [redacted] in to have her vehicle inspected. In regards to the $50.00 coverage in Ms. [redacted] ABC Motorcredit Inc. Motor Vehicle Limited Warranty it clearly states in section 6 the following.Emergency Road Side Service consists of any of the following services up to $50.00Tire service, Battery service, Delivery service, Towing service and Locksmith serviceMs. [redacted] received all this information at the time she purchased her vehicle.We would encourage Ms. [redacted] to call Lisa Warranty at [redacted] or she can contact Andrew O[redacted] directly at 330-848-8300 ext. [redacted].

I am responding to complaint #[redacted] Mr. [redacted] Mr. [redacted] currently has 50,108 points which converts to $500.50 that he can use towards his next purchase. Number 4 in the Terms and Conditions clearly states Each point is worth $.01 toward the purchase of your next ABC...

MotorCredit vehicle. Mr. [redacted] can access the Terms and Conditions at ABCMOTORCREDIT.COM.  We apologize for any misunderstanding Mr. [redacted] has about the Just for me rewards program.

I am responding to Mr. Bryant *** complaint #***.As we stated earlier Mr. ***s warranty expired on November 17, 2016. We have offered him several solutions to either trade in his vehicle or speak with DBS Financial about an interest free repair loan. As Mr. *** has stated he has put over 21,000 miles on his vehicle so he has clearly been driving it. Mr. *** can call Andrew O*** at 330-848-8300 ext. *** to discus either of these options.

Initial Business Response /* (1000, 5, 2015/12/30) */
Ms. R[redacted] has indicated she expects us to deliver a loaner vehicle to her anytime a problem occurs with her vehicle. Given the fact that we have over 4000 active customers, meeting this expectation will not be possible.
There are two...

options we're comfortable offering to Ms. R[redacted]. First is she goes to the ABC Motorcredit sales lot that is most convenient for her to pick up a loaner vehicle, to be used while we repair her vehicle.
The other option, since it isn't possible to meet Ms. R[redacted]'s loaner delivery expectation, would be to unwind the deal. If Ms. R[redacted] returns her vehicle in the same condition it was in when purchased and signs a mutual release we will release her from her loan obligation.
Please ask Ms. R[redacted] to contact our Finance Manager, Andrew O[redacted] at [redacted], extension [redacted] to resolve this matter.

I am responding to complaint # [redacted] Ms. [redacted] makes the speculation that her Pontiac Aztek‘s title could have been “Title Washed”. Unfortunately that’s speculation. Ms. [redacted]’s car fax does not show any proof that her Pontiac Aztek was in a flood. The car fax actually shows the opposite as it shows Guaranteed No Problem in 3 states. We also have a title that does not reflect that the Pontiac Aztek was in a flood.                    Ms. [redacted] received a 2 year or 24,000 mile Motor Vehicle Limited Warranty on 10/14/2014. Ms. [redacted]s invoice from Twist It for new power steering pump, fuel line and fuel clamps is from 2/20/17 is well beyond her 2 year limited warranty that expired in 2016. Ms. [redacted]s other receipt is for rear brake pads and a body control module from 07/12/2016 which are not covered items.The original Buyers Guide would have been in the window at the time of purchase. Many times during removal they tear and a copy is supplied. Ms. [redacted]’s vehicle was inspected in 3 states (New York, Pennsylvania and Ohio) without any major issues and she drove her vehicle for over 2 years after purchase from Abc  Motorcredit. We stand by our original response if Ms. [redacted] would like to trade in her vehicle she can contact an ABC Motorcredit location.  If Ms. [redacted] has any other questions or concerns she can contact Andrew O[redacted] at [redacted] ext. [redacted]

We apologize if the information we have in regards to Ms. [redacted]'s mileage is incorrect. If Ms. [redacted] would like to send us the correct mileage we will update her information. We would still like to offer Ms. [redacted] a service loan if that would help her with her repairs.If Ms. [redacted] has any other questions or concerns she can contact Andrew O[redacted] at [redacted] ext. [redacted]

I am rejecting this response because:Mileage isn't correct in their statement. I havent drove 27,418 miles to date. If these problems would have properly been diagnosed early I believe the radiator would have been covered on the warranty. when I spoke to [redacted] at [redacted] at the end of feb I was told then I was over the mileage by 2,000 miles but that isnt true becuase at that time we thought it was the thermostat ([redacted] diagnose) which isnt covered. I did not ask for anything to be covered that wasn't covered by the warranty. [redacted] chose to replace those items because they were damaged by the motor being bad. It doesn't matter how many miles I put on the vehicle in the first week if it was a reliable vehicle these problems wouldn't have occurred so quickly. Their assigned garages are unprofessional and could care less about fixing your vehicle. The van was in [redacted] care for the whole month of october. They are the ones who sent me to [redacted]. He did respond with a estimate but he did say the abs module and thermostat was not working. I then took it to [redacted] in [redacted]io who then told me the radiator was no good not the thermostat. Which I had no problems with the radiator prior to me bring the van to [redacted]. They did send an estimate to DBS financial in the amount of 1900.00 which included a used ABS module, used radiator, not sure about the tires, and I was unaware a blower motor was on the service loan. I have been having these problems since Jan it is now March and no resolution. In order to get the service loan I was told by [redacted] at [redacted] I would need to pay 700.00 upfront. They are hiding information from [redacted] about the estimate they gave and information about work done on the vehicle from [redacted].

I am responding to complaint #[redacted] Mr. Jonathan [redacted] We have reached out to Mr. [redacted] and his insurance company and are working to get his issue resolved.If Mr. [redacted] has any other questions or concerns please have him contact Andrew O[redacted] at 330-848-8300 ext. [redacted].

Initial Business Response /* (1000, 5, 2016/06/10) */
I am responding to complaint #[redacted] Mr. Kristofer H[redacted].
Lisa Warranty has agreed to repair Mr. H[redacted] torque converter as this is a covered part. The Motor Vehicle Limited Warranty states under Part A and Part B that there is a...

$100.00 deductible per occurrence for each mechanical breakdown.
Lisa Warranty has also agreed to reprogram the PCM which is not a covered part at no additional cost to Mr. H[redacted].
Mr. H[redacted] will be responsible for his $100.00 deductible as per his Motor Vehicle Limited Warranty for the torque converter.
We apologize for any inconvenience this has caused Mr. H[redacted].
If Mr. H[redacted] has any further questions or concerns he can contact Andrew O[redacted] at [redacted].

I am rejecting this response because:1- Just because the title doesn't have a "W" under the title brand doesn't mean the car wasn't flooded.  The previous owner could have lacked comprehensive coverage or traded it in without reporting the damage to the insurance company.  More importantly, title washing could have occurred considering the tinmeline of events according to the Carfax report.  Whether the title shows flood history or not, the Carafx report shows opportunity for possible flood damage  due to the flood area history and registered address at the time of the hurricane.  The car was purchASED IN ny STATE and remained there through Hurricane Sandy in October 2012.  Five months later the car went through a dealer auction and passed through two states where the dealer tooj possession of the car.  These are all examples of how damaged cars get 'clean' titles.   What other explanation is there for the damage to this car?  From green mold to corrosion of fuel lines excessive rust in unusual spots, electrical and engine issues, embvedded sand and mud under car and in tire frames- these are all symptoms of salt water damage to a car.  I have a documented staement from an experienced mechanic stating these issues and consideering the car UNSAFE to operate.  911 has been called due to the fuel lines bursting because they were so corroded.
2- The warranty was not honored for the stated period on the stated items.  Attached is an estimate from Twistit Motors that was denied.  I did complain and argue that these items were covered.  I didn't know at the time that these agencies were here to help enforce what was in the contract or I would've pursued it.  
3-Attached is a copy of the buyer's guide- which was not posted but in my purchase paperwork- it was not filled in with my car information.
4- due to the time I have to fill this response out, I have to allow the e3vidence to speak for itself.  My safety was put at risk- my life and the lives of other drivers and passengers were put at risk, because the flood damage was not disclosed at the time of purchase.  I would hope in good conscience for your fellow man that you would want to make this situation right.
attached is other information I stated to support my claim. Thank you for your time and patience assisting me with this.

I am rejecting this response because:
When I purchased  the car I ask if this vehicle was in an accident and [redacted]  the salesman told me know just to get the sale. Months down the line my vehicle is falling apart from  the collision it had on it and about motors telling me it's my problem and I been paying hundreds of dollars  deductible on my car for problems they know already been an issue. They not doing anything to help just worried about my payments, I don't think it's right but I would of never got myself involved if I would of got a car fax on the vehicle when I purchase it from abc motors. The car been giving me so many problems I didn't even had it for a year yet. I just want a better deal or a refund for the false advertising. And when I do call [redacted] and [redacted]  they give me a run around or try to charge me with an hundred dollar deductible for problem's that been going on with the vehicle. Abc motors is a big scheme and they need to be banned from saleing cars asap.

I am responding to complaint #[redacted] Donna [redacted]Ms. [redacted] purchased her vehicle on 08/22/2014. She received a 2 year 24,000 mile limited warranty at the time of the purchase. That warranty is no longer active. DBS Financial did offer Ms. [redacted] a service loan to have her vehicle...

repaired on 10/28/2016.Unfortunately DBS Financial will not be able to release Ms. [redacted] from her loan as it is over 2 years old. Ms. [redacted] can contact her representative at DBS Financial if she would like to take advantage of the repair loan. If Ms. [redacted] has any other questions or concerns she can contact Andrew O[redacted] at [redacted].

I am responding to complaint #[redacted]Ms. [redacted] purchased her 2008 Chrysler Town and Country on 9/20/2017. Ms. [redacted] also purchased a Service contract at the time of her purchase from the [redacted] Company. [redacted] was contacted on 9/27/17 regarding her...

engine stalling.  Ms. [redacted] had her vehicle towed to [redacted] on 9/28/18. [redacted] diagnosed Ms. [redacted] as needing an engine. Ms. [redacted] had put 3,236 miles in her first week of purchase.  [redacted] waived the $100.00 deductible and her vehicle was repaired. Ms. [redacted] also needed an o2 sensor that was repaired at no charge without a deductible. This was not a covered part. On 10/26/17 Ms. [redacted] took her vehicle back to [redacted] and found that her vehicle needed a converter. Though this is not a covered part [redacted] covered at no charge. On 1/3/18 Ms. [redacted] contacted [redacted] about an ABS light on. [redacted] records do not indicate Ms. [redacted] taking her vehicle in to be serviced. On 2/6/18 Ms. [redacted] contacted [redacted] about an ABS light again. Ms. [redacted] was made aware this is not a covered item. Ms. [redacted] was offered a service loan at the time to help with her repair. Ms. [redacted] contacted [redacted] on 2/15/18 because we still hadn't received her estimate from [redacted] and requested to go to another shop. [redacted] sent over other garages in her area she could go to and get an estimate.  On 2/19/18 Ms. [redacted] called about an estimate for an ABS module, thermostat, blower motor and tires. At the time of the estimate Ms. [redacted] had put 27,418 miles on her vehicle. None of these items are covered items and a service loan was offered to Ms. [redacted].  Unfortunately we will not be able to let Ms. [redacted] out of her contract with DBS Financial. If Ms. [redacted] wishes to proceed with her service loan, she can contact her account representative at [redacted]. If Ms. [redacted] has and other questions or concerns she can contact Andrew O[redacted] at [redacted] ext. [redacted].

I am rejecting this response because:
While I received the warranty it doesnt cover leaks. Mind you the leak isnt coming from a window and there is no sunroof. I havent called lisa warranty because I have been experiencing the same issues and have gone elsewhere for repairs by a trusted mechanic. Per my mechainc this car was in a serious accident, which was never reported to me, which is required by law. Additionally, the warranty was also to include towing at no cost, which ia incorrect. It only covers the first $50 which I was never advised of. This is a shady company that doesnt allow honest reviews on their website. They give you a benefit to leave positive reviews, nothing honest. How does a company run like that. Less than 2k miles and the car is falling apart, dispite all my attempts. This is a lemon.

Initial Business Response /* (1000, 5, 2015/07/13) */
After reviewing Ms. [redacted]'s file we are prepared to release her from contract if she returns the 2009 Malibu to our Service Center on Gilchrist Road in Akron. No money will change hands and no credit report will be filed.
Please ask Ms....

[redacted] to contact Andrew Oshell at 800.589.3215, extension 1116 to coordinate the return of her vehicle and the signing of required forms.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
just to be specific. I accept the response with the following . they will use my points earned as my last payment and that I am not obligated to repay any money per the contract I want to be free and clear from the deal. I want it to show zero balance on my credit report.

Initial Business Response /* (1000, 5, 2016/03/14) */
I am responding to complaint #[redacted] Samantha O[redacted].
Unfortunately Ms. O[redacted]'s gas tank is not a covered part on her warranty. We would be happy to have Ms. O[redacted] bring her vehicle to our repair shop so we can diagnose the issue. Once...

the issue is diagnosed we can review for a repair loan. Please have Ms. O[redacted] contact the Lisa Warranty Company at 866-553-2688 to set up her appointment.
Ms. O[redacted] can contact Andrew O[redacted] and he will assist Ms. O[redacted] in receiving a copy of all her payments. Mr. O[redacted] will also go over all Ms. O[redacted]'s payments with her at this time.
We apologize for the confusion Ms. O[redacted] received when she called to make her payment. We are currently reevaluating our process due to this incident. We apologize for any inconvenience this has caused Ms. O[redacted].

Initial Business Response /* (1000, 5, 2015/04/28) */
We apologize for Mrs. [redacted]'s inconvenience that resulted from the mechanical problems with her 2003 Jeep Liberty. As stated in her complaint, we addressed the initial problems in our internal Service Center. The subsequent problems were...

addressed by a repair facility ([redacted] - [redacted]) which was more convenient for her.
All repair costs have been covered by the two year, 24,000 mile warranty that was included in Mrs. [redacted]'s vehicle purchase, with the exception of one $25 deductible payment.
We have agreed, to move the payments that became due on April 7th and 21st to the end of the loan since Mrs. [redacted] didn't have her vehicle. She has been provided with a loaner car, at no cost, every time her car was in for repairs.
The latest repairs have been completed and the car is ready to be picked up at [redacted] in [redacted]. We will closely monitor this situation to ensure Mrs. [redacted]'s vehicle remains in service.
The other option we are prepared to offer Mrs. [redacted] is a mutual release from her loan. If she returns our loaner car and we are able to pickup the 2003 Jeep Liberty from [redacted] we are prepared to release Mrs. [redacted] from her obligation with us. No further collection will be pursued on this loan.
Please ask Mrs. [redacted] to contact our Collections Supervisor, [redacted] at [redacted] extension [redacted] to resolve this issue.