ABC MotorCredit

I am rejecting this response because: I don' want to talk with Andrew, I would like to speak with his boss

Initial Business Response /* (1000, 5, 2015/05/05) */
Our records indicate that all repairs required under the warranty, totaling $1,018, have been approved and paid for by our warranty company, minus the required $50 deductible.

We would be happy to fully inspect the vehicle and make any...

necessary repairs covered by the warranty at no cost to Ms. [redacted] or Mr. [redacted].
If there are repairs required, that are not covered by our warranty, we will work with the owners to find a mutually acceptable resolution.
Please ask Ms. [redacted] or Mr. [redacted] to contact [redacted] at [redacted] extension [redacted] to schedule a convenient time for the inspection.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We will allow them to inspect the vehicle. But at the current time the vehicle is not drivable do to it being a safety hazard. The vehicle is currently at [redacted] in [redacted]. ([redacted]) We were also advised that the repairs that were done at that cost listed above were done incorrectly. Their was a bolt used that is the wrong size and type to hold the control arm in. This is also a hazard that could have caused serious injuries if it was to break. We will have pictures of before and after repairs to prove that previous repairs were done incorrectly. We will that this company should have to pay for the current repair cost considering we have had this car for a year and only have driven 5500 miles out of a 40,000 mile warranty. It was in the shop 3-4 days after purchase to fix the front end. The car was not inspected prior to selling. This could have been caught if this vehicle was properly inspected. We also called [redacted] to find out what was fixed 4 days after purchase. A part that was fixed is part of an issue now. Again according to your repairs department only lubricated parts are covered. At this point this would have been seen when they were fixing the control arms.
Final Business Response /* (4000, 9, 2015/05/15) */
We will be happy to have Ms. [redacted] car towed from [redacted] in [redacted] to our repair facility so a full vehicle inspection can be done, at no expense to Ms. [redacted]. If we find that our repairs made during reconditioning were done incorrectly they will be corrected at no cost to Ms. [redacted].
If Ms. [redacted] has incurred other costs that are covered by her 2 year, 24000 mile warranty those costs will be refunded if verifiable receipts are provided and work has been completed.
If there are additional repairs required, that are not covered by the warranty, we will work with Ms. [redacted] to find a mutually acceptable solution.
Please ask Ms. [redacted] or Mr. [redacted] to contact [redacted] at [redacted] extension [redacted] to give us authorization to pickup her vehicle at [redacted].

I am responding to complaint #[redacted] Mr. [redacted] vehicle was repossessed on 8/14/2017. The right to cure which was on the letter sent certified mail to Mr. [redacted] was $2,197.69.Our Collection Manager Andrew spoke to Mr. [redacted] on 08/16/17 and agreed to allow Mr. [redacted] to...

get his vehicle back for $660.00 which was less than the right to cure. This was contingent on Mr. [redacted] increasing his monthly payments from $330.00 monthly to $400.00 monthly going forward. The additional $70.00 would go towards the remaining right to cure each month.Mr. [redacted] paid the $660.00 and was able to get his vehicle back on 8/17/17.Mr. [redacted] has failed to maintain the payment plan at this point.Andrew has tried to get in touch with Mr. [redacted] on 11/28/17 to discuss this matter but has yet to receive a return call.There was never any discussion of waiving any fees, only that the additional $70.00 per month would cover the remainder of the right to cure.If Mr. [redacted] has any further questions or concerns he can contact Andrew O[redacted] at [redacted] ext. [redacted].

Initial Business Response /* (1000, 5, 2015/11/30) */
Contact Name and Title: Jim S[redacted], President
Contact Phone: [redacted]
Contact Email: [redacted]
It is my understanding that Ms. W[redacted] is working with her Account Manager to arrange an acceptable payment plan to catch-up on...

her loan.
If Ms. W[redacted] is not happy with the progress being made, please ask her to contact our Finance Manager, Andrew O[redacted] at [redacted], extension [redacted].

From: [redacted] <[redacted] Date: Tue, Oct 10, 2017 at 2:54 PM Subject: (Response) [redacted] To: [redacted] Hi, actually I am very disappointed and their response, since I fact Their is proof of the said complaint. Also there is no misunderstanding on my end so whatever I was simply honored, told, specifically classified as how I can use my points I will be providing attachments proving them facts in this email response to the complaint. They need to honor what they told me, that’s not fair as a customer. They were asked how the points work and they told me as I said in my complaint. So I want what I was specifically told honored. Thank you for your time and efforts. NOTE: Two attachments were also included and are located in the complaint Library.

I am responding to complaint # [redacted] Ms. Misseann [redacted]Ms. [redacted] received a 2 year 24,000 mile limited warranty when she purchased her vehicle from the Lisa Warranty Company. Lisa Warranty records indicate they have not received any calls from Ms. [redacted] since July. We would...

encourage Ms. [redacted] to contact Lisa Warranty to have her vehicle serviced at [redacted].Unfortunately Ms. [redacted] will not be able to return her vehicle. If Ms. [redacted] would like to discuss any of her options she can Andrew O[redacted] at 330-848-8300 ext. [redacted].We apologize for any inconvenience this has caused Ms. [redacted] and look forward to working with her.

Initial Business Response /* (1000, 5, 2016/04/19) */
I am responding to complaint #[redacted] Ms. Kaletta H[redacted].
We have been working with Ms. H[redacted] and we were able to come to a resolution. We thank Ms. H[redacted] for her cooperation in this matter. If Ms. H[redacted] has any other questions or...

concerns please contact Andrew O[redacted] at [redacted].

After being late, a few weeks on our car payment, the car place called us and said we needed to pay something, so we paid $100 which is what we could afford and they came to pick up the car Monday morning. So this tells me multiple things, they wanted us to pay the $300 we were told we owed (which is way more than what we rwally owed) and they planned on taking our vehicle reguardless. This is insane and I'm looking to file bankruptcy now because the wages I get are much needed in my home. Not to a car that was taken from me out of my control, also noting the fact that we had just paid $250 to repair the car, which is why our paymebt was late. We have been on time, everytime, for the majority of three years, we have paid off this car 3x over and we repaired anything needing repairing. Anytime we came up even a day late, this business would harass the workplage, family, and close friends with multiple phone calls, voicemails, and text messages. Calling someone's workplace, during their shift, is quite embarassing. Not to mention our parents who work all day, getting calls after calls... over even a day late. They are out to take money from the unfourtunate, younger people with little to no credit, which made us go here in the first place. I just need an agreement from them to either give us what we're owed or give the car back and to not take wages. It's not right for a financial lady to tell us to pay "what we can" and then after (or before) order a tow truck to have our car repoed.

I purchased a car from ABC motor cars 2/2018, the transmission went out on 3/11/2018, it was not even 30 days, I contacted the dealer, mean while I had to uber to work and I paid $103.96 to get to work for 3 days, because they would not give me a loaner car until my car was down for 3 days or more being repaired, and they just told me on 3/13 my car will be being repaired until 3/23. They are putting in a new transmission in. They refuse to reimburse me for they money I had to pay out to get to work, which is clearly they fought, they sold me the car claiming it was throughly checked by their mechanic.

I have a 2008 chrysler town and country and have nothing but problems with it since I drove off the lot Sept 21, 2017.
Sept 20, 2017
Purchased 2008 Chrysler town and country from ABC motor credit

Sept 27, 2017
Motor went out. I paid to have the van towed to my house. Contacted ***. They had the van towed to ***

From there I was advised (by *** at ***) that the motor was no good and needed to be replaced. *** towed the van to Akron. They replaced with a used motor and 2 new O2 sensors.

The van was in their possession most of the month of Oct.

Once the van was returned to me I drove it for the weekend and the check engine light was.
I let *** know they advised me to take it back to ***. There I had a catalytic converter and an e-vap leak fixed.

Jan 2018
Advised *** that something was wrong with the traction control. It was coming on periodic times while driving causing me to have to pull over with my flasher on. It was unsafe but I was told it wasn’t covered under my warranty but I could take it to *** to be check. I did not go there.

End Jan/Early Feb 2018
Advised I was now having problems with my heat. Was again advised to take it to *** to get an estimate for a possible service loan because I expressed to *** I didn’t have the money to fix all these problems going on with the van and paying almost 125.00$ a week for the van.

The van was at *** for about 3 days. When I picked the van up I was told the thermostat was no good, abs module was malfunctioning, and the heater blower was going out.
I submitted my paperwork to try and get approved for the service loan on Friday 2/9/2018.
*** told me they never received the estimate from ***. I told them I didn’t want to go back there. They were unprofessional and I didn’t feel like they even wanted to work on the van. I was told 2 other places I could go get a estimate.

Dropped the van off at *** on Mon 2/19/2018.
Received a call from *** at *** this morning 2/20/2018 advising me that the radiator is no good and it was covered under the warranty for 12,000 miles and I’m at 14,000. I am approved for the service loan for a used radiator, used abs module, 4 tires and an alignment for $1,900.24 with a $700.00 deposit. which I cannot afford since im paying 540$ a month for this van!

I have had nothing but problems with this van pretty much since I’ve had it and would really like to just move on without this hardship for me and my family. We have bad credit that is why we chose a place like this. But how are people like me supposed to get ahead and get better credit when we have business like this ripping us off and selling people junk they have to put more money in while paying an arm and a leg for it. I would like to give the vehicle back and get out of this agreement for the loan. I have asked several people at DBS financial what I could do and they tell me nothing. I can’t even trade this vehicle into them for another one until my loan is at $4,000 which won’t be anytime soon.

I filed a complaint against ABC motor credit a few months ago, and we supposed to have had and agreed upon resolution. First of all they repossessed my Vehicle a 2006 Pontiac. I was informed by the owner to contact the manager of D.B.S financial and work on a solution to get my vehicle back that same day. I was informed by the manager to pay $660.00 and the repossession charges to the lot, which I did. I was also informed by the manager that I would receive a letter stating what it would cost to get my vehicle and to disregard the amounts included in the letter. The manager and I agreed upon raising my car Payment from $330.00 TO $ 400 dollars until my car note was caught up, which should have been 1 maybe two payments at the most behind. They sent me out a form to sign which stated 4-5 payments of 400.00 dollars which I agreed to and sent back unto them. So I inquired after a couple of payments of $ 400 hundred dollars of how many more payments as agreed upon at $400.00 before my payment went back to $330.00. After a week this account manager by the name of *** told me that I had recovery fees exceeding over 2000 dollars . This the amount in the letter that the manager of the Gilchrist road told me to disregard. But now their coming back stating that these fees were included in our agreement, which is a blatant lie. The increase in payment was to bring my car note back to $330.00 nothing about over 2000 dollars were ever discussed or signed off on. I spoke with ***his morning and he comes back to the phone laughing stating, that the payment were not being applied to recovery fees, which the manager told me to disregard. And he comes with a pay off figure of 9000 dollars which is totally ludicrous for a car whose book value is less than 3000 dollars. I agreed to continue to pay my notes and no recovery fees were ever discussed or sign off on. If they had I would have left the car at the repossession lot. I was either lied to by the manager or Darnell does not know what he is doing. He states the car was repossessed due to me not contacting him, how could I when he was informed I was receiving calls on a friends phone and he was sending emails to my spam folder, which I don,t read I just delete them. Last but not least Darnell cost me an extra $60.00 not knowing the difference in time zones for Ohio and Texas. Because the place did not close until 4;00 pm Texas time which was 5pm Ohio time. I would like a copy of my file sent to the owner Sam S The owner and the head man of operations Brian ***. I am also sending a copy of this complaint to the Ohio B.M.V as well as the Attorney Generals office for investigation. The manager never spoke to me about a 2000 dollar recovery fee, all he told me to pay was the repossession company charges. It is either the manager lied about ignoring the letter or Darnell does not know what he is doing. I feel as though I have been scammed into a bad situation through lies and unsavory business practices. As I stated in my previous complaint ABC MOTOR CREDIT , Lisa warranty company and D,B,S, FINANCIAL IS THE SAME COMPANY. Darnell harassed my daughter when I was undergoing surgery, which she is pursuing legal action for undo stress.

I got on to ABC MotorCredits web site to search cars, for some reason you have to put your information in just to see their inventory, but after I filed the forum out online to check what vehicles they had. I shortly got a text message from one of their employees. He text me asking me how he could help me, so I asked him how the MyRewards Points System works, because I wanted to purchase a second vehicle from them. But he explained to me that I can use my Reward points to purchase a vehicle. His exact words are (( The points come of the sale price of your new car! For example: if you have 1k in points, a 10k car becomes 9k)) so I asked again if I could use my points towards a new car then, and he replied back and said ((Correct)) Now I have (50,108) of Reward points, So with that said, and with what he agreed on and explained to me and told me how I can use my Reward Points. So with how he explained to me in and told me how I can use my Reward points SPECIFICALLY!! In his example, that’s telling me and honoring me to use my Points (Basically) same as (cash) but only in points, and that each 1k points = $1,000 in US dollars, which he stated in his text to me in his example I provided above. But I asked if I could purchase a certain vehicle with my Rewaed points, they (Employee & Manager) came back saying that I only have ($500.00 US dollars) towards a new car with all of my (50,108) points. No.. that is not what I was honored and told. They will not honor what they specified and told me. They continue telling me NO!! That they can not do that, and the (Manager) is telling me that the example I got from the employee is not legitimate because their is no dollar ($) signs in front of them. But 1k, 10k, 9k has the meaning of $1,000, $10,000, $9,000 US dollars or other states dollars. Everyone knows that. So I got excited that I was going to be able to purchase another vehicle or two for free for my family with my Reward Points because that’s what and how I was told and explained. So with their Example of how I should be able to use my Reward Points is since I have (50,108) points I should be able to use that’s the same as (($50,108 US dollars)) which in reality is what the employee told me and that’s how I seen it as. And their not honoring it from their ((OWN WORDS)) which in fact they should, and should have to. If not that is ((False Advertisement)) and considered (LYING) to me which I am a ((CUSTOMER)) and they are and we’re trying to take Advantage of me. So I want to be honored and given what I was technically promised and told what and how I can use my points. Which is to use my points the same as money!! And be able to purchase any amount of car/s with that amount of my points. That’s only fair considering that’s what I was HONORED & TOLD.

I purchased the hyundai sonata 12-30-16 that's when I seen the front bumper paint different from the rest of the car. So I ask the salesame was this car in a accident and she told me know gave me false advertising on the vehicle. I go to start the car up for an test drive and the car wouldn't start up. I had later came back 01-04-17 to pick the vehicle up and the problem was battery and labor and 150 amp mega fuse. Next problem was my car was not starting up from work on 04-26-17 it was a recall on the car I got the oil change on it but that was not the issue. The issue was from anchor pretensioner inspired, underbody correct. Prevent svc, brake pedal stopper replace undercoating aersonal. The other issues was the engine inspection replace service kit, oils you need shellsynthetic anti freeze and clamp hose. Next issue unable to run the 132 recall test motor knocking and stalling removed oil pan balance shafts chain broke, bearing spun had to installed engine service kits topped fluids. Didn't get my car back to 06-17-17. The last issue was my car was sitting at my job for two and a half weeks again for high pressure fuel pump, stater motor and the throttle body and air intake needed to be clean. Receive my car back 08-02-17 and still not riding right. I finally paid for a car fax online and it showed me my car was in a accident 07-12-13 front impact collision airbag deployed the air bad signal on my car been on since the first week I purchased the hyundia Santa. I just want a great deal for what I'm paying for.