Able Home Services, Inc

[redacted] was very professional and had great customer service skills. The price was quoted up front and although it seemed high was accepted and the issue that needed fixing was fixed and was done in just over an hour.

[redacted] was on time and very professional. The job was completed in a timely manner and the area was left very clean.

Fantastic service! Would recommend to friends and family.

My water heater went crazy on me so I called Able Plumbing. Within 2 hours they had Dale O[redacted] there to help me. Dale had the old water heater out and re plumbed the water lines and gas lines and installed the new unit within 2 hours. It was a tough job but Dale did it right and did it better than it was before. I was impressed with him as he did not waste any time and we were good to go. Great job!!

Bryan was really pleasant,nice and very knowledgeable.When I called testament, on redoing all of our water lines they were here in less than a hour . I would happily recommend them to any one who asks. Great customer service, you know like all companies used to do!! Thank you [redacted]

Bryan A was very professional and personable. He explained the solution well and did a great job and now my ice maker is running great. Thanks Bryan

[redacted] from Able Plumbing and Electrical was on time, very professional, pleasant and informative. He communicated the issue well and in a friendly way and provided me with a discount due to the problem involved. We would gladly call them again.

Able Plumbing & Electrical services have an amazing staff of people to help you with any of your home service needs. A courtesy call prior to the visit from one of their helpful receptionists makes the customer feel valued. The electrician who installed a light fixture {[redacted]} was promptly on time, polite, friendly and completed the job as promised. we have never been disappointed with any of the multiple services they offer, and very pleased with any of the technicians sent for each job. All around great service!

[redacted]. arrived in a timely manner. ( on a Sunday morning). He was able to evaluate the situation quickly. Decided on a plan to locate the blockage.. He tried a couple of alternative methods- first he made sure all of our lines were clear and then used the "camera" to finally locate the problem - the blockage was off our property line - man-hole at our neighbors was blocked with ROOTS - he never gave up and we were able to arrange to have the problem corrected the following AM.. He stayed on the job until he could find a solution !! Thanks again [redacted]...

Electrical problem which I tried to fix myself, to no avail. [redacted] diagnosed the problem and had it corrected in less than 10 minutes. Great service with great results.

Great people. Great work. I have used them before and will do it again. Thanks to [redacted] the installer.

Prompt service, quality work, and they don't make a mess. However, they are expensive.

Brian has been to our house twice, to replace a toilet and to bid on a bathtub re-plumbing job. Both times he was very courteous and knowledgeable, and his work is very thorough. Prices for this company are a little high compared to other local businesses, but you do get quality work that lasts, with quality materials - no cheap fix!

What a joy it is not to have to worry about hot water anymore. Bryan B installed a new hot water heater the is efficient, provides gallons and gallons of hot water, and has no hidden surprises. If you have worries or are in need of "getting into hot water" give Bryan B a call. He will review and explain you many options and what may be the right water heater for you. It did that for us and we sure appreciate his time, knowledge, and expert installation. Thanks Bryan!

Great customer service by [redacted]. each time he has worked at our home. Most recently 3/4/2016. Answered all questions, worked efficiently, friendly.

EXCELLANT!!! My water heater stopped working. Able Plumbing answered my request for help. The technician, Justin M.arrived within a hour and had me back in service within 1 hour!!! Justin was professional and very efficient. It was costly but Justin gave me senior discount. I was very pleased and would use Able plumbing again and I would also advise my family and friends to do the same. Thankyou Able Plumbing.

Review: Able Plumbing has very ineffective plumbers They can not find or fix plumbing problems and charge way too much for poor quality work. I called their office stating that I had leaks and needed them fixed. After days later they came and looked around and said it would cost $1,169.00 to repair all leaks in the building. They put in a garbage disposal, new kitchen faucet and fixed a dishwasher leak. They charged my credit card before they did any work and I still have two leaks. Anyone can put in a cheap kitchen faucet and garbage disposal. I wanted the expertise of a licensed plumber to find where my leaks were coming from and to fix them, not just the obvious kitchen leaks. When I called to complain about their not fixing my leaks they said they would send out the plumber, but I would have to pay more money even though they stated they guaranteed their work for a year.

How do they stay in business with this quality service?Desired Settlement: They need to fix the two leaks I have that they did not fix the first time.

Business

Response:

I apologize in advance for the length of this response, however I believe that each piece of information included is necessary to understand the situation and the efforts that we extended to provide service to this property and this customer.The property in question is atypical with the living quarters, including bathroom and kitchen, located upstairs in a commercial warehouse type building. Numerous aspects of the system are not installed in accordance with code and multiple aspects of the system are not properly finished. Based upon the condition the property that we witnessed during our visits, the living area is also not well maintained or kept clean or dry.We were informed that the property owner is Ms. [redacted] and the property is occupied by her daughter [redacted]. Ms. [redacted] was not able to meet us at the property, so communication with her was limited to telephone contact. We have record of at least six separate attempts to coordinate our initial visit to the property with the result being that we had to reschedule the visit because we either were not able to reach one or both of the parties at the appointed time or [redacted] asked us to reschedule.We finally were able to reach both parties at 2:53 PM on 1/19/16 and we responded by having our plumber arrive at the property at 4:15 PM that same day. Our plumber that served this property has over 30 years of experience and is a recognized expert in the field. He was shown around the property and as summarized in the opening paragraph, there are many issues of concern at this property. During that visit, our plumber reached Ms. [redacted] by phone and communicated his findings which included, among other items, the following:1) [redacted] took our plumber below the living quarters into an area that was very cluttered. [redacted] showed him an area where she said there had been a leak coming through the ceiling periodically. There was no active leak evident at that time and there were no plumbing fixtures above the area in question. Based upon some of the other findings (noted below) it appeared likely that the intermittent leak was the result of one or more of those factors. As a result, there was no specific action recommended regarding this intermittent issue unless and until the leak could be reproduced and traced while active.2) The shower door was missing and the shower curtain being used did not cover all the way to the floor. He noted that water escaping from the shower in this condition could be a source of an intermittent leak like that noted above.3) The kitchen counter had standing water on it and the counter slopes to the back right corner. The combination of allowing standing water on the counter and the improper slope of the counter could be another source of an intermittent leak showing itself below.4) The dishwasher door does not stay properly closed and slopes in a manner that likely also results in water getting onto the floor. The dishwasher does not fit in the cabinetry. There was water present on the floor.5) The laundry is not plumbed properly. The hot water is not connected and the drain is routed to a kitchen drain instead of a proper laundry drain. With this configuration it is possible that during the discharge cycle of a laundry run, the drain may not be capable of handling the flow and overflow is possible and is another potential source of water getting on the floor and leaking through periodically.6) There was water staining evident below the water heater area, but [redacted] informed our plumber that the source of that leak had been found and repaired previously.7) The disposer was jammed and not working. Ms. [redacted] told our plumber she wanted him to replace that.8) The kitchen faucet was old, leaking under the sink and dripping into the sink. Our plumber provided an option to replace the faucet and Ms. [redacted] authorized him to do that also.9) The dishwasher was being provided water through a series of hoses. Our plumber provided an option and recommendation to replace those hoses with a proper supply line connection and Ms. [redacted] authorized that work.Our plumber communicated all of the above to Ms. [redacted] and, before proceeding with any work beyond his observations, provided the cost of $1169 as a fixed complete price to provide the requested fixtures and work as noted in items #7, #8, and #9 above. Ms. [redacted] authorized the work and the amount to our Plumber. In order to protect our clients and strive for their complete satisfaction, a member of our office speaks with the owner to confirm their authorization of the exact amount before we proceed with the work. Our dispatcher discussed this with Ms. [redacted] over the phone and confirmed her authorization and request that we provide the work that she selected.Our plumber left that property about 6:00 PM that first day (1/19/2016) and returned the next day (1/20/2016) at 10:00 AM to proceed with the work. At 4:28 PM, he completed the work he had been authorized to do for the exact amount which had been pre-authorized. He provided quality materials and expert workmanship.On 2/11/2016 Ms. [redacted] called and stated that the intermittent leak had now appeared again. She asked us to prepare a typed copy of the invoice because she found the handwritten copy provided by our plumber to be illegible. We prepared and provided that to her. Through multiple telephone discussions since that time we reviewed the service call with Ms. [redacted] and informed her that we would be happy to come back out to do more service if she would like. We stated that if there is anything wrong with the material or workmanship that we provided that we would repair that free of charge, and she informed us that everything that we did was working properly and was not leaking. On 2/23/16 we received angry calls from [redacted] and then from Ms. [redacted] accusing us of bad business practices for not coming out for free to find and fix this intermittent leak and each of them hung up on us before we could offer any alternatives for resolution of their complaint.Unfortunately, this property is in need of extensive work and the pre-existing condition of any property before our arrival is the responsibility of the property owner, as is its ongoing proper use and maintenance. We are responsible for sharing our findings and opinions, providing options of specific services that we are willing and able to provide and the cost for those services to allow the responsible party to make an informed decision whether or not to have us provide any of those services, and professionally performing any agreed upon authorized services. My investigation into this situation as summarized above has led me to conclude that we have fulfilled all of those responsibilities.[redacted]Vice PresidentAble Home Services, Inc.

John was very straight forward with us. He located the problem right away, & discussed what needed to be done. Since our house is 60+ years old, he did warn of several problems that might occur with our old brittle pipes. We gave our permission & he swiftly got to work. He was very careful, & none of the problems occurred. We then asked for an estimate to replace our tub with a walk in, sit down shower. He gave us a detailed estimate & carefully went over it with us. He was a gentleman, very courteous , but did not waste time with idle chatter. We would be delighted to have him back in the future. He was very clean & left our house as he found it. Great personality too!! [redacted]

Had a great experience from entire staff. I had a non emergency, was able to book appointment for the next day. They called to give me an estimate on arrival time. Then called again to say Kyle was on his way. Kyle was professional, friendly and efficient. He asked if I had any other concerns and to call if any additional assistance was needed.

Dwain W. Was on time,got right to work after he told me the problem and the cost. He wore booties in my house for keeping floors clean. Good job,