Academy Air Heating & Air Conditioning

Initial Business Response / [redacted] (1000, 16, 2015/08/13) */ We have responded to the complaintWe have been working with the consumer and offered to move the thermostatWe upgraded the thermostat to wireless and he wanted reimbursement on the coil and we did honor that and did a calculation on the house to verify it was correctWe believe this issue has been taken care of

David C came out today to service out furnaceHe introduced himself at the door, put on the protective foot wear and asked if there were any concerns with the unitHe maintained the same level of professionalism during the entire callCall duration was what he said it would beI would recommend David C for any customer

This is a good company I have worked with them for the past eighteen years, They do good work

The company service technician came for scheduled maintenance on timeHe did a thorough check of our AC, made adjustments, and told me resultsHe was courteous and professionalHe spent about an hour on the callWe have been satisfied with the service

The technicians are friendly & courteousThey did not push additional servicesThey give low cost recommendations the homeowner can do themselves

Carlos was excellentHe was polite and knowledgeable My appointment time was confirmed and Carlos arrived right on time

Academy Air does such a great job Very thorough Brad C did a great job!!!!

We have been customers of Academy Air for over years and continually pleased w/ the company's service Mark is a great representative of the company - always thorough, professional and personable He is also very tolerant and friendly with our two dogs which is very important to me We recommend Academy Air and our service representative Mark to any potential customer

Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ Contact Name and Title: [redacted] Contact Phone: XXXXXX-XXXX Contact Email: ***@alrostl.com Our office scheduled an inspection with this client timesShe rescheduled it each timeThe city is who does the inspection and we cannot control their schedule or their callback scheduleOur service manager listened to her concerns and even scheduled the inspection with her and the cityShe later called back to reschedule this inspection tooThe final conversation with the homeowner was on 2-23-after receiving the Revdex.com complaintOn this call the client again said how happy they were with the technicians, comfort advisor, and the installation crewShe said she has used us for years and was always happyThe service manager reviewed the inspection process again with the client and explained that we could only schedule with the city and then she had to be available for the inspectorClient and company now agree on what the process is and client was satisfied at this time and felt bad for filing complaint with Revdex.com because the concern was not with Alro Heating & Cooling Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/23) */ My complaint with the business has been resolved

Just wanted to say during routine yearly maintenance check up Sean with Academy Air Heating & Conditioning saw a rusting in our heat exchanger and diagnosed the potential carbon monoxide hazardHe was able to show me what he was seeing inside furnace and I was able to take photo of this serious problem in our year old furnaceI took a photo on my smart phone sent it to my husband and he then contacted me and spoke to my husband as he explained problem better than I couldWe were very pleased to agree to new furnace and Mike Gcame next day to install the new furnace Both Mike and Sean get an A+ from meWe have been long time customers of Alro/Academy and would continue to use them for our furnace and air conditioning

Mel is the service person that come to my house for the spring tune up and cleaning of my air conditioner He arrived on time He was very polite and courteous and I enjoyed talking to him for a couple of minutes after he was finished with his work I would definitely welcome him back to my home for any future appointments with Academy Air

Our technician Brad did a excellent job servicing our two HVAC units Very courteous, clean, and efficient

Brian [redacted] and the team at Academy Air do a great job at providing professional, friendly service First and foremost, if you are looking for someone that is knowledgeable at HVAC, Brian and team are the choice Brian is personable and makes it enjoyable to work with Academy AirWithout question I would ask Academy Air to help me with all future HVAC needs

Academy Air has been our service provider for several years We always find them very prompt, friendly, and extremely competent We'd definitely recommend them for any HVAC needs

Good and friendly serviceWas more efficient and faster than other HVAC maintenance services I had in the past

they did a wonderful job, very professional, politewas so refreshingthe job was done in no timeCould not ask for betterthank you

Carlos was extremely polite and professional while working in my home! He took extra care to be sure not to dirty my floors by wearing shoe covers, which I really appreciated Highly recommend Academy Air anytime!

Academy Air did an outstanding job of replacing my furnace and air conditioner I knew that my system would need replaced any season, but it gave out on a degree day Academy Air was able to replace the system the very next day Brett, Mike C, and Kyle did an excellent job getting the system installed in frigid weather conditions My new system is quieter and much more efficient More importantly, I have a reliable system for the next decade or more

Service was prompt, professional and he fixed the problem with one visit

I have been using Academy Air for two yearsI am very happy with the quality work that they doI began using them because of a referral from a friend who also uses their services they arrive on time and care for the house and equipment as if it were their own