Access Wireless

We tried reaching out, again today and left a voicemail. His replacement parts have been ordered, per his last voicemail, and they were shipped on 3/4/2016. We have assisted in every way, and when we try to reach him, there is never an answer. Mr [redacted] called once, we ordered the replacement parts, and a message was left with him that this was done. He attempted to call again yesterday after business hours, which we only saw this morning.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We contacted this customer on November 30th by email and left a voicemail for himHe called us back today and has accepted are offer of a new phone.The phone will be shipping out today

I have not yet returned the original phone, as it is inconvenient for me to take time off to mail the phone backI also objected to the company's characterization of offering compensation for my trouble via a free month's service, when the service is free to begin with

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

On 1/13/your application failed due to a *** benefit duplicateOn 2/08/you applied againThis time the application got denied due to Enrolls within months of the previous service-initiation date are prohibited., Date eligible for enroll:
12/03/2017,CANNOT_ENROLL_WITHIN_12_MONTHS.Which means you have applied and have service with another access service providerSince you are enrolled with another service provider , due to the benefit port freeze per the FCC guidelines, you cannot transfer carriers within twelve months of his activationSince the FCC has a port freeze in place you can’t reapply for service with us until 12/03/I apologize for the misunderstanding ,at this time we can’t bypass the port freeze

I have spoken to *** and explained the phone should be delivered tomorrow 11/04/or Monday 11/06/2017.Verified that the customer has the tracking number of the device.Explained that when the phone was shipped *** didn't scan the package that is why there is no information Verified that
according to our warehouse the phone will be delivered on 11/04/or 11/06/17.He was very thankful for the information

We have explained the re-application process and
given him minutes for this month until the application is
mailed back to usWe also explained why the customer could not re enroll onlineWe
",sans-serifTimes New Roman">have mailed the application and
promised to call back when that was returned to us, at which point we would discuss a phone upgrade

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve
my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Dear Ms***,I've just been on the phone with one of your colleagues, and I've updated my email address in your system, so I am now in receipt of a .pdf formatted copy of your letter to me dated today.I notice that the phone company's reply is that they've apparently tried to reach meI am sorry, but this is a lieI have only one phone (as the phone they sent me is not working), the number for which is ###-###-####I have my cell phone with me at all times, and no one has tried to contact me from their companyI am receiving other calls without any issues at all, so it is not a phone problemIf the phone company had indicated that they'd tried to email me and encountered problems, I would agree, as I've just switched from a paid service through *** to a no-cost option through ***But they did not. I cannot locate a link from your website that allows me to respond to the phone company's assertionI've searched using my complaint number, which didn't helpIf you send me a hypertext link that can facilitate this in an email, I would be grateful.Thank you for all you do.Warmest regards,***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Per phone call from Ms***:The business has resolved my complaint.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
***
***

We have spoken with Ms***She was unable to do
any troubleshooting at this time, so I have sent her a replacement phone and a return label to return the defective phoneDue to all of the hassle she has been
through, we have also provided her a $balance for a free month of
service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I was contacted today 11/by a woman name gay and she explained the reason for the delay in shipping and told me that the phone will be delivered tomorrow or monday but when I asked about the tracking number that I was given and why it still only appeared to be in the pre shipment stage and not recieved yet by ***, she checked it and said that despite what the *** website said, I would still recieve the phone by tomorrow or monday All I basically have at this point is the word of a access wireless associate and so far everything they've told me has been inaccurate

I have been in contact with *** thru email supportWe had the replacement phone sent to him over nightHe received the phone and was able to activate and use the phone

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you
and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have spoken to *** * *** I was in the process of taking her application when she stated she will fax it in with all her paperwork and copies of her qualifying programs She stated she would be sending it in on July 11, Explained to her that I would be watching for the
application.She was in complete agreement with this resolution

I have emailed *** to let her know that we have located your application for Access wirelessWe have processed the application and you are approvedYour order number is ***The phone will be mailed to you in 5-business daysIf you have any other questions or need assistance with
anything please let me know

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the ***er is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---I think my complaint has been resolved and can now close this complaint as the company rep John *** has contacted me and seems there is some issues with the mail or problems on their end as to why they dont receive any of my mailings for applying for their lifeline program. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***