Access Wireless

i-Wireless called the customer multiple times and was able to reach the customer.  We explained the enrollment requirements for the Federal Lifeline program are governed by the rules of the program and not something i-Wireless can change.  We are sending the appropriate forms for the...

customer that need to be completed and returned.  We understand that the enrollment process can be challenging and we are committed to assisting as best we can.  Andy [redacted]VP, Operations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] at iwireless got in touch with me and was able to get the issue resolved in a matter of minutes and I appreciate everything he did to help me. Thank you so much! 
Regards,
[redacted]

Per Mr. [redacted] request, his service as been cancelled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Dear Revdex.com Representative,I spoke with Robin from Access Wireless on Friday, 1/29/16 and she was unapologetic, snippy and dishonest.She said Sonia, the Access rep. that was rude and terminated my Free Access 250 minutes account, did so in error. Sonia was mumbling something about having me submit some document electronically or by a paper one. This was back in November and she put me on hold for about 10 minutes and was then disconnected.Robin said she has to mail me a new application and that she couldn't do it electronically or just reactivate the mistakenly closed account. This is not right, there's something else in play here. She said it has to be paper and mailed so she can handle it directly?I told Robin that I can still access my account online with the phone number and pass code, it has a greeting, Hello [redacted] and has all the same information including showing that I had 250 minutes. They have the same information but changed it to a pay account, although it was poorly done.I told Robin that in December 2013, when they allowed a thief to use my phone number and pass code for a year until I filed a complaint with the Revdex.com   , Gay from [redacted] sent me a new phone and gave me her phone number and told me to call her if I ever have any problems. Unfortunately, I can't find her number.Robin's response was that [redacted] and Access wireless are two separate and unrelated companies and were always that way. I told her that's not true because I received the phone in dispute now from I- wireless back in December of 2013 and what Gay from [redacted] told me back then. Robin irritably denied that I, and the Revdex.com, dealt with [redacted] back then. I told her that when filing this complaint with the Revdex.com that the two companies were linked.I told here there is no reason that I should have to wait for an application in the mail, fill it out and mail it back. Neither the thief or me had to fill out anything, when he stoled it or when I got it back in 2013, thanks to the Revdex.com. That's the only time either of these wireless companies respond to me is due to the Revdex.com being involved.Anyway, I told Robin that I don't like this mailing the app. business and she hasn't even mentioned all the unwarranted and harassing texts over the past year. I said I want a new phone and no mailing paperwork. She said the mailing of the paperwork has to be done and she check on the new phone.I had a message, Monday, Feb. 1 from Robin on the contact number that I provided that she can get me a new phone but that she is mailing out the application that day. I received the message late on Monday and was unable to call her yesterday to tell her that I want I'll do the application electronically.There is no reason that after all they have done wrong in the past and present, that I should all of the sudden do a hard copy via snail mail. Over two years ago, I didn't have to do anything for them. She stated that it was their mistake that the phone was turned off and they still have all my information. I can access my account as in the past. You are supposed to recertify every year and they didn't have me do it on 2014. Not until I believe last July and it was online.If you would talk to her about not sincerely trying to resolve this matter and lying about, once the account is closed we need a new paper app. and that I can't do it electronically nonsense, than I would like you to just list them another time as an unsavory company to deal with. Also as another case they weren't able to resolve reasonably.Robin's phone number at Access Wireless is ###-###-####.My contact number is ###-###-####.Thank You Again,[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]