Ace Electric

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After a full review of
Mrs***’s concerns, we contacted our retail location at Lindberg PlazaUnfortunately, we are not able to offer a complete refundWhat we are willing to offer is a $gift card We apologize for any inconveniences caused in regards to this issue and hope that the above solution is satisfactory in resolving Mrs***’s concernsIf Mrs*** should need additional assistance or has further questions she may reach out to our retail location at ###-###-#### Regards, Ashley Furniture Industries, Inc Corporate Office AW

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I never claimed that the base was damaged or defective. I bought it with the assurance that it would be attached to my headboard, which they have been unable to accomplish. None of the statements made by Ashley in their reply dated 12/27/2016 regarding " refund of delivery fee, additional compensation and retail location scheduling a technician to inspect the base" have been honored. I have never dealt with any business that was so corrupt and fraudulent

Thank you for updating us regarding *** ***’s situation Upon receiving Ryan’s situation, we have reached out to the retail location he purchased from. A refund request has been submitted and processed for ***. He will be receiving a check in the amount of $168.00. We invite Mr*** to reach out to the store at *** with any further questions Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’sWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms
***’s claim, we have reached out to the technician company that was scheduled for her technician appointmentThey have advised that they did contact Ms*** couple hours before her time frame, asking if she wanted to have an earlier appointmentMs*** advised that she would not be available before her time frame, which was confirmed between 4-We were advised by the technician company that the technician was at Ms***’s home between 3:47-4:19. We have contacted Ms***, and left a message asking her to please reach out to our Customer Care Department to have the technician rescheduledShe can reach our Customer Care Department at ###-###-####. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not heard from your retail location in any way, shape or form. I provided both my work phone number and my cell phone number and they have my home address as well. No one from Ashley has called or written to me at all
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered the option to purchase the base at a lower amount If I could get a price quote from Ashley, I will consider the optionI would prefer to never step foot into that store again
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner We apologize for the experience
Ms*** has been going through during this timeUpon review of Ms***’s claim, she purchased this sofa back in With this being outside the one year manufacture warranty with Ashley Furniture, we would not be able to assist her with this claimWe invite Ms*** to contact Leather Solution Company at ###-###-#### for assistanceThis is another company that may be able to assist her with this sofa to be repaired. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

I selected Ace Electric b/c they were a Revdex.com accredited businessI could not have been happier with their serviceThey were able to work in a same day service call and worked with me to find a time to comeThey advised me about the options I had for my problem, gave me time to decide which course of action to takeThey also do HVAC and security system work which I will absolutely use in the future!

Thank you for the update from Timecca C***. Our retail location has indicated that after a closer look into the situation, the original chargeback from the credit card company had been reversed in the system. The retail location has left a message for Timecca to return their call so that they can complete the remaining refund. We do apologize for any inconveniences and we invite MsC*** to contact the retail location to resolve Regards, Ashley Furniture Industries, IncCorporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11712294, and find that this resolution is satisfactory to me.
Regards,
Joyce M***

Thank you for the update from Mr***. The bed set that was purchased has posts that are attached to the headboard and the footboard. There are no feet that attach separately. We have attached a photo of the bed set Mr*** purchased We do apologize but there would be nothing further Ashley Furniture Industries, Inccan do to assist this customerRegards, Ashley Furniture Industries, IncCorporate Office **

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Pedro J***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon full review of Mr
J***’s concerns, we apologize but we will not be able to issue the refund he is requesting. There is nothing wrong with the bedroom set other than the canopy does not fit in his room. Our retail location offered to remove the canopy but MrJ*** declined. Our retail location also offered to assist with purchasing a new light fixture so he could keep the canopy as they claim the canopy hits the ceiling fanOur Customer Service Manager personally assisted with the assembly of the bed and noted that the ceiling fan does not hit the canopy. We feel we have made a good faith effort to resolve MrJ***’s situation. Regards, Ashley Furniture Industries, IncCorporate Office AB

After review of Ms*** claim, we have reached out to upper management at the Corporate Office, and Ashley Furniture is standing by the offer of $in store credit to go towards a new purchase of furnitureThe amount that is offered is not to replace the furniture, but to help cover the cost for new furnitureAshley Furniture feels that this is more than fair offer, due to Ms*** is outside the manufacture warranty Any furniture that is altered after it was manufactured will void out the warrantyIf Ms*** alters the sofa to a sofa sleeper that will void the warranty on that piece of furniture In regards to not getting a response to the email that was sent in from Ms***, is due to the email address that Ms*** sent to is just for our Corporate Office to receive photos that we request from our customersIt is not for corresponding back and forth Regards, Ashley Furniture Industries, IncCorporate Office SK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowHello, The offer sounds acceptable, however I have called the Ashley Furniture and they will not even call me backThey tried to redepiver on a day I told them I will not be homeI have called and left three messages for *** the store leader after sending this email and she has never called me backEvery time I call she is on a break or I'm told she will call me and never doesI just want my replacement table pleaseThe is fantastic but I want a non broken table as well
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms
***’s claim, we have reached out to our retail store locationThey have advised that they have spoken to Ms***, and a refund has been submittedMs*** is completely satisfied with this resolution Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr
***’s claim, we did have our Quality Department review the photos of the tableThey have advised that there was no manufacture defect wrong with the tableAs a courtesy in August of 2016, Ashley Furniture exchanged the table Ashley Furniture contacted Mr*** to advised that we recommend him to contact his protection plan company to file a claim on his tableWe did advise that the protection plan is for single accidents that is caused by the consumerThe details that Mr*** has stated that is wrong with the table, we advised that they may not cover this tableMr*** stated he will still be contacting the Protection Plan Company We have offered a $gift card for compensation for the back and forth Mr*** has been going through regarding getting assistance for this tableAt this time the gift card has been declined Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of Mr***’s
complaint, we have reviewed the photos with our management teamThe loveseat is six years old and would no longer be covered under warranty At this time we can off a $gift card Regards, Ashley Furniture Industries, IncCorporate Office AK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Standard Shipping ItemsIf your Standard Shipping item arrives damaged, please contact Customer Care within hoursFor other issues concerning Standard Shipping orders, call us within days after delivery and we will either repair or replace the itemNot completely satisfied? We accept the return of Standard Shipping item(s) within days of deliveryTo report delivery damage or make a return, call Customer Care at 866-436-For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.In-Home Delivery For Items Ordered OnlineYou have hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any wayCall the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a returnItems ordered online for In-Home Delivery with manufacturing defects discovered after the hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.The hyperlink for Ashley Furniture Return Policy is https://www.ashleyfurniturehomestore.com/terms-and-conditions/We accepted the store credit, but received unfair treatment from Corporate and their local store regarding their policyI view this as a teachable moment and will never shop at Ashley Furniture againAs demonstrated by the contents of their response, they lack integrity. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I thought I replied to the Revdex.com message, but I guess I never didOur furniture was replaced, and I would like to thank you for helping usAlso, I would like to thank Ashley for discussing everything and replacing our furniture.
Regards,
*** ***