Ace Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It's funny how it's now being categorized as an "In-store" purchaseAgain, after several attempts to receive a full refund, by default and awful customer service, we opted to the store creditWe were able forcefully bounded to this agreement because Ashley Furniture wanted to keep our finances in-housedI would like an email apology and admit that they did not honor their policy during the initial return.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have sent the requested photos on 12/
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We did go to the store to resolve and reselect another dining room table, they tried to add an additional $charge stating they were requiring us to purchase the insurance for new piece of furniture. We asked if we already paid for the insurance why do we have to pay again? That was ridiculous, after much dispute they agreed to remove the charge. They scheduled delivery of new (different) table we selected. That was totally damaged, so much that the driver apologized, stating to refuse delivery. He stated it was NOT in a box and not even wrapped. Seems they delivered a table that someone else had already returned due to being damaged!! We are still trying to resolve to get a New table which is what we paid for, not someone else's return. When I spoke to the store she stated they would have to redeliver, and she would put a note for them Not to deliver the same damaged one??? What kind of service is that? Yes, still unsatisfied until we receive new table in new condition! and a credit on our bill for the difference as this table was $less. Thank you kindly for acting on our behalf to get resolved.Sincerely,
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Ashley Home Store has resolved this issue to my satisfaction
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr
*** complaint, we have reviewed the photos with our management teamOur management at the store level authorized an even exchange of the headboard, footboard, rails and the dresser on September 26th On November 4th 2017, Mr*** sister called in to our customer service department, to report headboard, footboard, rails, and dresser were peelingWe requested photos be sent in for us to usOnce we received the photos on November 28th, we reviewed them with our management teamThe photos show the furniture is chippingChipping is not covered under the manufacturing warranty, however we did send out a courtesy technician to repair the furnitureOur service technician was sent out on December 2nd, however Mr*** refused repairs Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

We are rejecting the offer from Ashley Furniture because it is the original offer made by customer service, this is the offer that caused us to contact Revdex.comIts the same offer with a slight twist and we are insultedWe already set up and appointment with *** for the 16th for a technician to come out and get the serial number from the sofa that we couldn't locate, so we can receive the 50% store credit.We did this on the 7/6/We were already told rudely by *** Ashley Furniture will not repair the furnitureWe don't understand why Ashley is responding to a complaint with the same solutionIf that was acceptable we would've accepted the offer from the beginning, there wouldn't be a need to contact Revdex.comWe have attached pictures of our year old furnitureNot years but We purchased in October of 2012, its July, no calendar made will calculate that as yearsWe would think that Ashley would want to sell quality furniture and admit that since these pieces are clearly poor quality and defective, Ashley will do the correct thing and honor its recurrent customers wishesHowever if Ashley feels that furniture peeling away after years of use is quality, I will be sure to make anyone who is considering purchasing from Ashley aware of thatWe are not trying to get something for nothingWe asked for repair or another set of equal value but we couldn't get either50% of the value will not replace the furnitureWe would have to purchase more furniture form a company we no longer respectA refund would allow us to get the furniture repaired on our own if possible, or purchase nice furniture covers. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We went to store discuss about mattress and base after a long wait 1hr min store manager accepted to re-selecting mattress but no record about adjustable base, after a long discussion agreed for replacement base but we don't have trust on them(Ashley Furniture) for future warranty (around years) so we expecting refund which they deniedplease guide us next step
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for the update regarding ***, ***’ complaint After further review of Mrs***’ complaint, we have reached out to upper management at our retail locationI have attached the information requestedPlease see page 11, as the credit was issued 12/06/ Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I request Ashley to refund me for the damaged mattress and Low Profile 5" Queen FoundationThe Mattress cost was - $and Low Profile 5" Queen Foundation cost was -$
Regards,
*** = ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appearHello, My furniture was was suppose to be delivered today 8/as discussed and entered into the systemReached out to Doris our sales person yesterday to confirm delivery for 8/but she was off and told us she couldn't help us till 8/Called *** to confirm and never heard back on 8/nor 8/from Doris or ***Items still have not shown and have had communication around items and next stepsIs there anyone else in Ashley I can work with just to get my stuff delivered? I'm really not trying to cause issues I just want the stuff I paid for delivered
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As of 3/25/at 12:15, the sofa sleeper was removed from my home by the Ashley team
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Rachel ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner
After a full review of Ms
***’s situation, we have offered a store credit to her in the amount she paid for her original sofa and chair and a halfWe will continue to work with Ms*** until her issue is completely resolved
Regards,
Ashley Furniture Industries, Inc
*** *** **

After review of Mr***’s claim, we have reached out to our Warehouse Management team for assistance to have the dining room chair fully inspectedAshley Furniture apologizes that Mr*** received another damage chairWe currently have Mr*** scheduled for a new chair on 6/20/17, and we will be calling him two days prior to that day with a 4-hour window time frameIf Tuesday does not work for Mr*** we invite him to contact our Customer Care Department to reschedule to a different day Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving ***’s
situation, we reached out to the retail location he purchased from. They did look into the situation and found that the transaction was reversed the day of the purchase*** was never charged for the productThe retail location is looking into this further at this timeRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding *** ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner To further look into Mr
***’ concerns, we are reached out to our retail location managementA request to credit $towards Mr***’ Ashley account was sent again on 3/6/and we are escalating the request with our finance departmentWe apologize as these refunds do sometimes take a while to be processed Please feel free to reach out to our Customer Care Department at ###-###-#### or retail location at ###-###-#### with any questions or concerns. Regards, Ashley Furniture Industries, IncCorporate Office AW

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding Patrick ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing Mr
***’s concerns, we reached out to our retail location for further assistancePer our retail locations manager, $in gift cards was offered for the inconveniencesThe delivery company, ***, has also offered to refund Mr***’s delivery fee Please feel free to reach out to our Customer Care Department at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office **

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After review of
Mrs***’s complaint, we have found that the outdoor furniture purchased was the Loughran set, but does not include orange throw pillowsMrs*** did send us a picture to show us the set does include orange throw pillows, however this was for the Renway set not the set that was purchasedWe have ordered the cushion for the outdoor furniture and issued a replacement for the office chair, both are scheduled to be delivered on Monday September 18thWe also sent a technician out to the customers home to level the outdoor couch Regards, Ashley Furniture Industries, IncCorporate Office AK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of ***
***’ complaint, we have reached out to upper management at our retail locationOur management team is working with *** *** to get this resolved Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I am disappointed that Ashley has not apologized that I was lied to by a store employee who told me the refund was issued in MarchAshley did nothing to resolve the issue without my repeated efforts to follow up and force the issueVery disappointing customer service.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Credit was refunded to our credit card today.Only issue we have now is the missing pillow has been delivered to usApparently they didn't cancel the delivery. Will contact the manager to ask how they want it handled. If necessary I will take it to their store. Thank you again.
Regards,
*** ***