Ace Electric

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After full review of the...

situation, we do apologize but we will not be able to send the requested feet.  The feet being requested are those of the Chest of Drawers.  Those are not the same feet that were used in the bed set when it was designed.  By altering the design of the bed set, it will void any further manufacturing warranty on the bed.  Regards, Ashley Furniture Industries, Inc. Corporate Office **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, 
John    A service man came to work on the living furniture. He took the recliner apart and put a washer on the leg. The manuel recliner still will not go back and it is very difficult to get your hand between the sections to pull the cord. The service person took some pictures. It is still unacceptible.  In our estimation , this is a brand new piece and it should work and it still doesn't work.  We are not difficult people however this is not right and we are spending more time waiting on a resolution for someting that should have been right from the start. Please advise.

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms....

[redacted]’s claim, we have reached out to management, and we would like to offer an even exchange of the dining room table. We invite Ms. [redacted] to contact our Customer Care Department at ###-###-####, if she would like to accept this offer.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon full review of Ms. [redacted]’s...

situation, the correct parts were received by the store.  A delivery team is scheduled to install the needed parts on December 8th.  We invite Ms. [redacted] to continue working with the retail location until the issue is resolved. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for the update on [redacted]’s complaint.  Our retail location has discussed with Ms. [redacted] the discounts with having to change the financing terms to 12 months.  The financing terms and/or discounts given are at the stores discretion.  Ms. [redacted] had advised our retail location that she will get back to them on what she would like to do.  At this time we invite Ms. [redacted] to contact and work with the retail location she purchased from. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

After further review of Ms. [redacted]’s claim, we have contacted him, and have agreed to exchange the chair. Ashley Furniture has processed an even exchange for the chair, and is currently scheduled for 6/8. We will be calling Ms. [redacted] on 6/7 with a four-hour window time frame for delivery.     Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Kristie P[redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon full review of...

Ms. P[redacted]’s situation, we apologize for the continued delays she experienced with her items.  We apologize for the most recent delays due to Hurricane Matthew.  Our record show the desk was delivered to Ms. P[redacted] on 10/10/16.  Our retail location has refunded her a total of $145.23 for the inconveniences.  We invite Ms. P[redacted] to contact the retail location should s   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

WE ARE NOT RECEIVING A BILL/INVOICE, FURNITURE WAS DELIVERED IN JUNE. IM AFRAID THIS WILL GO TO COLLECTIONS AND RUIN MY CREDIT, HOME STORE DOESN'T SEEM TO CARE NOR DOES CORPORATE... IF ITS FREE, THEN JUST PUT IT IN WRITING, OTHERWISE SEND A DA-- INVOICE. NUMEROUS CALLS FROM US TO CORPORATE AND HOME STORE ARE BEING IGNORED!!!

Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding Cecilia [redacted]’s situation.We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms....

[redacted]’s claim, we have worked with upper management, and have issued an in store credit for her box spring and mattress. We have been in contact with Ms. [redacted], and advised that the credit amount she has available, and would need to use it within 30 days. We invite Ms. [redacted] to visit her retail location to use this credit.       Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure...

the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr. [redacted]’s claim, we have reached out to our retail store location management. They have submitted the refund on 5/15/17, and the customer should have the money back into his account within 30 days. We have attached a copy of the refund receipt. We invite Mr. [redacted] to contact our local retail store for an update on the refund.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] M [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs....

[redacted]’s complaint, we have reached out to our management team at our retail store location. The refund has been processed in the amount of $2,246.93.     Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the...

proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr. [redacted]’s claim, we have reached out to the retail store. Management from the retail location has advised that they will authorize in store credit for what Mr. [redacted] paid for his recliner. We invite Mr. [redacted] to contact our retail location for a list of product manufactured in the United States.   Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for the update regarding [redacted]’s situation. After further review of Mrs. [redacted]’s complaint, we have reached out to our management team with our online sales department. We had a technician scheduled for Saturday March 24th, however Mrs. [redacted] was not home. Mrs. [redacted] received her purchase at a discount by purchasing her furniture online, the discount she has already received is the only compensation we can offer.  Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Mike S[redacted]’s situation.  We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.     We...

apologize for the back order of the dining room table set that Mr. S[redacted] has purchased. Originally the items were on back order until the middle of February, but we were able to get the items sooner. We contacted Mr.S[redacted], and we have scheduled a delivery of his items for January 20th.    Regards,  Ashley Furniture Industries, Inc. Corporate OfficeSK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Julius [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review, we...

have reached out to the retail store location. The store management advised that Mr. [redacted] had gone to the store the week of November 6, 2017 and selected a new item. We do apologize for any inconveniences and invite Mr. [redacted] to contact Ashley Furniture with any further questions and concerns. Regards, Ashley Furniture Industries, Inc.Corporate Office**

After review of Mr. [redacted]’s claim, we have reached out again to management at our retail store location. They have offered service to bring the bed to manufacture standards, a full exchange for the bed for all new pieces, and offered a store credit in the amount of the bed for a reselection. Mr. [redacted] has declined all options presented at this point there is nothing left to offer Mr. [redacted]. The three options are still available for his consideration, but Ashley Furniture will not pick up and refund his bed frame due to the policy outlined in his Sales Order, which he signed and agreed to.We allowed full refund of Mr. [redacted]’s china and hutch due to damage but will not allow for the bed to be refunded. This was reported after the pick-up of the China and Hutch.With the damage to Mr. [redacted]’s home, the claim has been submitted to the insurance company on 8/2. Mr. [redacted] will be contacted once this has been completed. Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My sincere thanks to the Revdex.com for facilitating this response from Ashley.  Extremely sad that the local business in my community had to have a complaint filed against them to get what they legitimately owed me. I'm only hoping that the amount DOES get refunded to me--this is NOT the first time they've told me it would be done. VERY VERY SAD!!
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Javier [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Mr. [redacted]’s concerns have...

been forwarded to our [redacted].  She has been in contact with Mr. [redacted] working on a mutual resolution.  Once a resolution has been agreed upon, we will update the complaint. Regards, Ashley Furniture Industries, Inc. Corporate Office **

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr....

[redacted]’s claim, we have reached out to management at the retail location. They have been in contact with the customer, and they have exchanged the sofa, and the armless chair. Mr. [redacted] has a delivery scheduled for the new pieces for 3/7/17.    Regards,Ashley Furniture Industries, Inc.Corporate Office SK