Ace Home Services

The AC at a rental house that I own, quit operating, late in the afternoon. The Home Warranty service company said that they couldn't get a technician out to evaluate the problem for at least two days. So I called Ace. [redacted] was at the house first thing the next morning and identified the problem as a failed compressor. Since the system was over 20 years old he recommended replacement rather than patching; which the warranty company had been doing for several years. He negotiated with the warranty company and obtained approval for the replacement work, even though Ace does not normally do work for such organizations. He immediately arranged for the delivery of a small portable AC unit to tide over my tenants.

First thing the next morning [redacted] and [redacted] arrived at the house and began work installing the new unit. Because the original air handler in the attic had apparently been installed before the partitions surrounding it had been constructed, it was impossible to remove the thing without cutting a hole into an adjacent bedroom. Instead the crew installed the new air handler above the adjacent garage, where it is now accessible for future service. Fortunately this also eliminated several tight bends in the duct work. In order to do the job this way, another Ace service man came out with plywood for decking in the attic and additional lengths of duct piping.

The system is up and running, delivering cold air to the entire house. [redacted] went over the proper ways to adjust the system and to care for it. Soon after his crew left an outside service arrived to remove the old AC parts. Not only did they remove everything but they also raked the gravel ground cover smooth and swept the driveway and sidewalk.

All in all, Ace and all of their crew went out of their way to do a great job, quickly and neatly. Thank you, Ace.

Excellent service. On time as arranged by phone. Technician [redacted] was helpful and efficient.

Review: Despite the numerous times I have told the people calling me that I do not live in Arizona nor am I ever going to be interested in their products, they continue to call me. This has continued for more almost two years. Now that it is summer, I am getting more than one call a day, despite the fact that I am on the national do-not-call list. I would love to just block all calls from Arizona, but as I have business colleagues there I must answer the phone.Desired Settlement: Remove my phone numbers for your call list and stop trying to sell me something I neither need or desire.

Business

Response:

This is in response to complaint ID# [redacted]:I have taken the customers phone number out of our dialer and added her to our Do Not Call List. If you have any questions feel free to reply to this email or give me a call at the number below. Thank you.