Ace Moving & Storage, Inc.

[redacted]ID # [redacted]COMPLAINTANT: [redacted],:     I am in receipt of the followup complaint for the customer, [redacted]Talafous. The customer states that the move was improperly charged  Shequestions the “law of only 10% over a quoted price”. This does not apply fora move that there was no onsite done on. Additionally, even with an onsite,this move would have been priced out the same because she only paid for thetime she used plus fuel surcharge and materials.     She states that she was verbally abused, we have spoken to our foremanand helpers and they state that this did not exist and that the move wasfine up until the customer was presented with the final bill.     The customers’ price increased because the inventory increased and shewas properly charged for the time she needed for this move. We never changedthe agreed upon price per hour and she signed all contracts agreeing to thisrate before we ever began the job. Therefore, there is no reason for anyreduction of the pricing.     .Sincerely,Ace Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This company refuses to admit that it messed up this move. First I was never given the courtesy of them physically checking out the inventory to give a binding contract as they should by law, secondly the movers waited until everything was loaded to tell me how much more it actually would cost us, then they tell us there is a mandatory gratuity of 20%. That night they call me to say the guy made a 600$ miscalculation. I did not receive a refund later as they claim that amount was the same evening of our moving day. Then They say they don't have to keep their promises. We can transport your household goods anyway we want as long as they arrive? I hired this company because they had an A+ with the Revdex.com. This is my last response, do as you will because I'm tired.  If I hire a moving company to pick up my stuff, carry it to my house, unload it and place it in my new house, and they assure me, via email, contract, phone calls, that it will be done but they don't do it. Then they should return some of the amount that was paid for them to do the job I paid them for that they did not do. It's the honest and decent way to do business. But these people have been neither honest or decent. Beware if you hire them. Get a written binding estimate and make sure your contract includes every word they promise or don't sign.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]      To Whom It May Concern:        I am in receipt of the complaint for the customer, [redacted]. The customer states that the move delivery was delayed.      We always...

guarantee the pickup date but we can NEVER guarantee the delivery date. Too many things can happen in moving, i.e. weather, mechanical difficulties. We always do our best to deliver as close to the “first date for delivery” without arriving before that date.      her first day of delivery is July [redacted] we loaded her household goods on the [redacted], she is going to get her delivery sometimes this weekend early next week, customer was told 7-10 business.     that mean we have up until the [redacted] of July, we are still in the time frame we agreed.         We always appreciate Constructive Criticism at Ace Moving and Storage and we appreciate the comments today.     Sincerely,     Ace Moving and Storage

Ronnie Roth INSTRUCTED me to, "[redacted] [redacted], as he, "[redacted]" in the area.  I immediately emailed him in order to CLARIFY that I'd be reimbursed.  Here is the "conversation":[redacted] [redacted]
[redacted]  [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted] 
[redacted] [redacted]
[redacted] [redacted]
**
[redacted]  [redacted]OBVIOUSLY, this correspondence refers to any discussion that WE had regarding any compensation/reimbursement!  Otherwise, why would I have followed up and attempt to get something from ACE in writing???  Naturally I "expected" them to reimburse me, because RONNIE SAID that he/they would!!!  Anything that he says to the contrary is a LIE!  Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This is the same answer that was submitted to [redacted].  Please note:  I have ALL email exchanges between myself and Ace Movers/Ronnie R[redacted], etc.  At NO point did I refuse or reject any offer from Ace Movers.  I have it in THEIR "writing"!  They instructed me to "Find local movers to remove/reload.  I was told that I'd be reimbursed.  I sent Ace Movers the receipt from the men that I hired, and Ronnie R[redacted] never responded.  I ALSO have a written statement from Chris D[redacted], the Owner of the (second) moving company that I hired.   (MANY) Additional photographs and emails are easily submittable evidence!  Moreover, I am MORE than happy to provide ALL!Ace Movers are "painting" the situation, and my response, as very lackadaisical and nonchalant.  They are ENTIRELY culpable for the delivery, chaos and damages in which we have been witness to and endured.  Furthermore, the condition(s) were so appalling and dangerous, we couldn't step foot into the storage unit (please see pix) for over a month, as we were going back and forth with Ace Movers regarding what to do next!!! We are ALSO entitled to being reimbursed for the first month of storage ($169.00)!  Did I mention GAS MONEY???AGAIN!  PLEASE resort to [redacted] for practically IDENTICAL complaints!To REITERATE!  I NEVER heard from a "claims person"!  Not once!Many thanks for your help and diligence.JBL  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, truthfully and accurately,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never received these emails. Nobody ever said they were slaves. So they are just allowed to charge for more time than they are here? How about the additional liability that I never agreed to? How about not having their own tools? How long it would have taken if I didn't have tools to provide them? How about the boxes and pads that I was charged for that were never used? How about the incompetence that led to dissembling furniture incorrectly, which led to more time? How about the holes they put in my wall? Their response only mentions the extra half hour, which is illegal, charging me for time they weren't here.    Respectfully,    [redacted]
Sent from my iPhone
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]ID# [redacted]) Ace Moving & Storage, Inc.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Revdex.com,This letter is in response to a inquiry by our...

customers Julian L[redacted] and his mother Susan L[redacted]. We did a long distance move for this customer on 06/**/2015. Upon delivery we were contacted by customers’ son, Julian L[redacted] and told that there were damages. We explained that there was a claims procedure and gave our claims adjusters’ information to the customers’ son. The customer states that the only problem with the move was..”[redacted]”. We offered to send movers to the storage and to straighten out the storage but the customer chose to hire alternate company to proceed.The customer was charged properly for the move and the move itself is not in dispute, therefore the customer is NOT due any discount.Thank you in advance,ACE MOVING

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not satisfied and that is why they will continue to have negative reviews online
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

to b.b.bI would like to put an end to all his claims...this customer is bashing us all over the internet, even though we gave him a discount $400.00 upon delivery,which he never mentioned it.while we are threaten by the customer by legal law suit,we will not offer any reimbursement nor help in his situation any more.Even our claims department would not handle his case due to his dirty language and  unappropriated statements.therefore I suggest to close this case ASAP!!!!

DATE: 10/**/2014
COMPLAINTANT: [redacted]
To Whom It May Concern:
     We are in receipt of the response on complaint number [redacted] and the customer states
that she has attached a carbon copy of the invoice from the move that took
place on 09/**/2014. In the paperwork sent to us by Revdex.com
there is no copy of this invoice.
     Could you please
send us a copy of this, so that we can address the items from the complainant.
Thank you in advance,
Ace Moving and Storage

b.b.b Customer was offered $288.00 to cover for her claims by our claims adjuster base on her liability coverage ( even though she keep saying no respond from Robert b[redacted] the adjuster) but she decided to refuse the amount, she wanted to be increase which we can't do  . thank you  Ace moving

To whom it may concern: Let me begin by saying that the original estimate was closer to $5000.00 and not $3500 as the customer stated.secondly the estimate was very close unless the customer decided to add more items which was not of the list per our onsite estimator obviously inflated the...

price by $3000.00.thirdly we offered to unwrap all blankets used, but customer decided to purchase them at $20.00 per moving blanket which is a fair price.at last we never guaranty exact day for delivery, we told him within 7 days he will receive his delivery.we gave the customer all option to resolve all issue and we proud it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am still confused. Please explain why the original estimate does not say anything about a return trip and if the company estimates 5.5 hours for the trip to [redacted], I am charged for them taking 14 hours? Why is the customer punished for the company's misrepresentation of their time for travel.  There was information that was not provided at the time of the order for the work to be done. I didn't tell them the trip would take 5.5 hours, they told me. Also, how could they know it would take 14 hours in advance?  They charged me before the trip was even started.  There was unsavory behavior on the part of this company.  I signed all papers, because they were holding my furniture hostage and I had no other choice, what I was going to do, have them put the items back?  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com, We have answered this response multiple times. The claims department is in contact with the customer and is handling the damages which is the proper protocol. We have deemed this complaint as having been completed. Thank You, Ace Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedi have left messages for the adjuster and no response
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 they still haven't contacted me back!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the answer, I have the following comments:1. I was charged for packing materials at a price that was way higher of what was stated in the estimate.  The estimate indicated as cost for box a range from $3 to $6 and I have been charged from $8 up to $50, notably $50 for the box for the TV set and $19 for each wardrobe box.  The total cost of the material I have been charged with was $500.  Note that I had to formally request an itemized billing for the packing costs and I have never been informed before the moving that I would have been charged so much for the packing material.  The only indication that I had was what is reported in the estimate.  As to the volume of the packing, a representative of ACE moving made a survey of the apartment before the moving and should have realized, using the standard applicable to a professional in the field, how much packing was involved.  After a survey, there should not be any unanticipated high increase in the estimated costs as the one under review.  The overall increase in the cost charged by ACE is approximately of 60% of the initially estimated costs.  2. I was charged $170 for fuel.  According to the estimate the fuel was 7% of the estimated price (i.e. $952), so $67. 3. I was also charged for 8H of work/travel time when the actual work computed no more than 6H (at the rate of $119 per hour).  ACE is saying that the moving started at 9:** am on 9/**/2016 and ended at 4 pm at 9/**/2016.  The movers arrived at 10:00 am and I was on the phone with the "owner" of ACE subcontractor at 3 pm when I was told that the moving was finished. ACE is challenging these facts on discretionary basis, i.e. ACE has not produced any evidence that the estimate was indicating different prices for the packing material or that the fuel charge was in line with the estimate.  The email with the estimate can be produced if necessary. As to the actual number of hours worked, phone log of the call I had with the "owner" of the subcontractor of ACE moving can also be produced.  In the spirit of a settlement I have already indicated that I would accept a settlement amount of $500, which is composed of: (1) 50% of the value of the material charged for packing, i.e. $250, (2) $100 of unsupported fuel charges and (3) two hours of service that were overcharged ($238).  Note the figure of $500 is already discounted in favor of ACE just to reach a compromise and settlement and as such shall not be construed as a waiver of any of the right to seek a full restitution for unjust enrichment of ACE.Best regards,[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DATE: 04/**/2015 COMPLAINTANT: [redacted]ID NUMBER: [redacted]  To Whom It May Concern:      I am in receiptof the complaint for the customer, [redacted]. [redacted] first complaintwas that the price of the move increased but that the inventory only...

increasedby ten boxes. According to the inventory sheets that were created on the movedate [redacted] shipped a total of 92 items. The inventory that was given to AceMoving prior to the move, to which the price was quoted, is for only 33 items.The amount of items almost tripled and this is the reason for the increase inprice.     Secondly, thecustomer states that there were damages during the move. The customer wasreferred to our [redacted] and a valuation claim was opened.Any and all damages have to be processed through our valuation adjusteraccordingly.     Lastly, as faras delivery time, at Ace Moving and Storage we always do our best to deliverlong distance as close to the “first date of delivery” as possible. Barringunforeseen delays such as weather and mechanical difficulties, we are normallywithin a week of that date. [redacted] was picked up on 02/**/15 and her firstdate of delivery was 02/**/15. We delivered 14 days after the first date of deliveryand although we regret the delays this is well within the accepted longdistance time delivery frame.      Finally, [redacted]
[redacted] was charged based on the items that she sent. She was delivered withinthe allotted delivery time frame and she was referred to our valuation claimsadjuster to address her damages. For all of these reasons, there is no meritfor any refund.  Respectfully,  ______________________Ace Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did Not increase my items. I called and told Ron that we were not taking the king sized bed and instead were bringing a bike a small end table and a lamp. He told me that was fine, no change to the cost was necessary. How they can claim to not be in breach of contract when they did not bring our items as promised, a month after they were to be brought by movers we get a call no trucks are available and they have to send it via freight. I paid for a move in full. They did not complete the move, they sent our things heavily damaged on three pallets which were dumped in front of our apartment building. I'm disabled, my husband was at work. They did not do this move properly at all. I paid for movers to pick up my items, drive them to my new apartment and load them in the house reassembled as promised.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]