Ace Moving & Storage, Inc.

B.B.B.We are in receipt of the complaint titled Order # [redacted], which isour job number. At the time of booking, an inventory for this movewas obtained and a price per hour was established @ $95 plus a 7% fuelsurcharge. We were told that all items would be boxes. Upon ariving, ourforeman saw that...

there were extra items and that some materials were neededto packup the additional items. The customer agreed and signed all of thecontracts andthe job started. The crew used $80 in materials and only charged for thetimeused. The trip down to [redacted] was 14 hours and the customer was chargedfor the return travel. The 5% that the customer is questioning was for thereturn travel time. The line below the travel time was the service charge.As far as tip is concerned, the standard in the industry is 15% but thecustomeris not obligated for any tip and the crew appreciated what was given.There was absolutely no bait and switch or any unsavory activity. Thecustomerwas charged at the agreed rate and only for the hours used. Additionally,the $665.00was for the travel time back from [redacted], therefore, the customer is notdue any reduction for the move.Thank You,Ace Moving and Storage

B.B.B.ID # [redacted]We received your correspondence concerning our customer, [redacted].[redacted] expresses her frustration with the claims department, but wecan NOT address any of those questions without interrupting the processthat is taking place. Once any customer of Ace Moving and Storage contactsthe claims department, all authority for the claim is taken over by our[redacted]. Upon the completion of the procedure, if [redacted] wouldlike to address any additional conversation, we would be more than happyto entertain any questions. Any other response by our customer servicedepartment would only hinder and delay the claims process.Thank you in advance,Ace Moving and Storage

[redacted]
 
 
 
[redacted]
 
[redacted]
 
[redacted]
  To Whom It May Concern:      I am in receiptof the complaint for the customer, [redacted]. The customer states that...

“hereceived an immediate estimate” in the first line of his complaint. He isabsolutely correct he received an “estimate”. An estimate is exactly that, anestimate. We do our best to give as accurate a quote as possible on ourestimates but every job is unique. We did not raise the price per cubic foot orthe fuel surcharge rate. [redacted] signed all documents agreeing to bothbefore we began the move.      In trucking wealways try to be on time for pickups and [redacted] states that he was calledthe day before for his confirmation and told that we would be there in theafternoon. He was picked up on the pickup date that was agreed upon at 1 p.m.The proper standards were used for this pickup and [redacted] was given hisconfirmation pickup phone call 24 hours before pickup as prescribed.     As far asdelivery goes, [redacted]’s first date of delivery on his delivery form wasAugust [redacted]. We do our best to get the delivery to our customers asclose to this date without getting it there before that date. [redacted] wastold from the time the 18-wheeler leaves the NY/NJ area it is approximately 5-7business days for delivery. This is exactly what happened on this job. We canNEVER guarantee a delivery date because too many delays are inherent withintrucking. We stayed in contact with [redacted] and we delivered well within thetime frame that is authorized.     This customerwas charged properly for his move, picked up on the date agreed upon andalthough slightly delayed on his desired pickup date, well within the standardsof the industry. There is absolutely NO reason for any reduction on this move.  Sincerely,   Ace Moving and Storage

[redacted]DATE: 12/**/2014COMPLAINT NUMBER: [redacted]
[redacted]To Whom It May Concern:     I am in receipt of the complaint for the customer, [redacted]. Thecustomer states that the move was increased. This is correct butadditionally the amount...

of items increased. We did NOT change the price percubic foot and the Binding Final price was agreed upon and signed by thecustomer. The customer [redacted] was not on the pickup but on thedelivery. The family member who was on the pickup agreed upon the increasein volume and pricing.     [redacted] agrees that there was an increase of items but suggeststhat we average out the pieces and charge accordingly. This would not workin the moving industry because all pieces are different sizes. We could notcharge the same amount for a dining table as we would a chair.     The shipment price increased because the items sent increased. Thecustomer admits to that change in his letter. The customer on the pickupside understood the price increase, signed and agreed to all of thedocumentation. There is absolutely no reason for any adjustment on this movebecause it was charged out fairly and properly.Sincerely,Ace Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have in writing through an email exchange from the representative at Ace Moving Plus, in which he explains that as long as I could make my things available for pick-up on their requested date, my things would arrive by the [redacted].  It was contingent upon this that I chose Ace Moving Plus in the first place.  With the understanding that my things would arrive in Austin on time, I traveled with minimal clothing. I had to purchase clothes for work, along with something to sleep on to get me through the next 13 days.  This was completely unacceptable, especially considering there was no mention by Ronnie or anyone at Ace that they might not be able to get me my belongings in time.An estimate is exactly that, an estimate.  It aims at being as accurate as possible, with a little room for flexibility.  I understand the fluctuation in cost by even up to a couple of hundred dollars, but increasing the price by a full third of the initial quote, the same day of the move was extremely unprofessional.  I had also eliminated a sofa from my inventoried items that were included on that initial $1,125 quote, so if anything, the price should have gone down.  Having to start my job immediately upon my move, I had no choice but to pay the increased price to keep my belongings, as I had no other way to transport them to my new residence in Austin.Ace Moving Plus also claims I was aware of this "shuttle fee", should the 18-wheeler could not fit into my complex.  I had been aware that it was an 18 wheeler transporting my belongings to Austin, but not that I would have to incur a full cost of $250 if that 18 wheeler could not fit into my complex. My initial understanding was that they transport everything to a port in Austin and deliver from there to my residence.  Ace Moving had me sign all disclosures as I was handing all of my belongings over to them.  I have no acknowledgement of this potential additional cost, and when I asked if they could provide me with a signed copy, they could not provide me with anything.  My initial quote was $1,125.  I ended up paying directly to Ace Moving Company $1,784 ($659 over the quoted price).  With the addition of the shuttle, which I had not been made aware of, my total costs came out to $2,034. This is simply WRONG. Had the final price to Ace Moving been a couple of hundred dollars within the quote, I would not have an issue.  Had I known about an additional $250 cost for a shuttle (which I found out the night of deliver), I would not have an issue.  Had it not taken 2 weeks past the date they said they would deliver my belongings, I would not have an issue. I have paid nearly twice the original quote for a service that did not even try to work with me on even the slightest discount for arriving 2 WEEKS late. This is not the way to do business, and while Ace Moving Plus may not care for retaining my business in the future,  I certainly hope Revdex.com cares about the service that their members provide.  I have attached both the email chain between the rep and myself explaining that my things would be delivered by the end of the month, and original quoted price.  I have all copies of signed documents from Ace Moving, none of which mentioned a potential $250 charge.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

DATE: 09/**/2014
 
COMPLAINTANT: [redacted]
To Whom It May Concern:
     I am in receipt
of the complaint for the customer, [redacted]. The customer states that the
move was improperly charged based on the [redacted]e used for the move. This is
categorically...

incorrect. The customer initialed the contract for the START [redacted]E
and for the FINISH [redacted]E. The foreman only charged for the [redacted]e used.
     We have attached
the invoice for the move that shows there was no charge for packing material
and no $80 charge whatsoever, so there is no way for me to answer what $80
charge that the customer is referring to.
Additionally, there is valuation insurance that is a part of
every move and if the customer had damages we would be more than happy to open
up an insurance claim.
     Lastly, as far
as the tip is concerned, the amount of 15-20% is just the standard suggestion
in this industry and the crews are always thankful for any gratuity.
     This move was
properly priced out according to the documentation. The customer signed the
contract, initialed the start and finish [redacted]es and there is absolutely no $80
packing charge to contest therefore, we will
NOT be issuing any refund.
     We always
appreciate Constructive Criticism at Ace Moving and Storage and we hope we have
answered the questions completely today.
Sincerely,
Ace Moving and Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The $325 charge was never explained to me in any way.  ACE Moving never responded to my calls asking for a breakdown of how they came about the $325 charge.  If they did an "audit" of the move, then why weren't my phone calls returned?  I have attached the copy of the Bill showing in Red on the bottom the $325 that was slipped into the Bill with no explanation of what that charge was.  The "Foreman" that day could not explain the charge and when I called and spoke to Eli about the charge, he said he would speak with the Foreman and get back to me that following Monday.  He never got back to me and still hasn't gotten back to me regarding this mysterious $325 charge.  I signed the Bill because they wouldn't leave without me signing the Bill.  The foreman that day also said that he would explain to me the charge the following Monday as well, but never did.In regards to the travel time, even though it has nothing to do with my complaint of the $325... I am a Police Officer and know the Laws of the road when it comes to commercial vehicles on the roadway!  I left at the same time as the Movers from East Meadow to Massapequa and I also did not take any parkways!  So there is no excuse as to why they took almost two hours and less than 30 minutes for me to get to the destination!  I just want some professionalism just one time from this company.  It was my mistake not to look at all these complaints online about this company before I used them.  All I am asking for is a refund for the $325.  I already paid $1263 which was already way too much considering all the damage they caused and time they took for the move.  I have pictures of them getting breakfast at Dunkin Donuts with my furniture in the truck!  They didn't deduct that from the total time!  But like I said, I am not complaining about that.  I am not asking for a refund for that.  I am just asking for a refund for the $325 charge that has no reasoning behind it and nothing in writing explaining it.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I'll be satisfied once my damaged items have been reimbursed. Overall, very dissatisfied with the way this company conducts its business.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Best moving experience ever! From the very moment the crew of 4 arrived at my home they did everything possible to put me at ease and assure me that they would take care of everything - and they did! Every member of the crew treated my furniture and personal items with the utmost respect. Every single item of furniture was carefully wrapped in blankets so that not even one inch of the furniture was exposed. Every picture frame was wrapped up and packed in a crate to ensure that the glass wouldn't break.
We had awful weather on our moving day - rain and wind! - and we live in an apartment, one flight up steps up, about 400 yards from where the moving truck was parked. In good weather it would have been a hard move, but with the pouring rain and wind, it couldn't have been a worse day for a move! The crew never complained and worked efficiently and quickly.
Once all of my items were packed up and carefully on the truck, the crew made two stops for me - one at a mini storage where they unloaded boxes of my items into a locker I had rented, and the next at our new home. The guys had been working for 7 hours by this point and must have been exhausted but they never once let on if they were! They were consistently friendly, kind, and respectful throughout the entire day! They asked in which rooms I wanted each box placed, and put together my daughter's bunk beds wonderfully! One of the guys even commented that he wanted to double check each bolt because he wanted to be sure it was safe for my children!
I'd heard so many awful stories from my friends about their moving experiences and was so nervous about moving - I am SO HAPPY with ACE and their service! It was a stress free day for me knowing how well my personal items and furniture was handled. I can't thank ACE and the crew they sent to my move enough! Would definitely recommend!

HERE IS THE FIRST OF MANY E-MAILS I SENT THEM WHICH SUMS UP MY GRIEVANCE IN A NUTSHELL:
4/7/15
Hi Ronnie,
I am writing to follow-up regarding the $75.00 Long Carry Fee... I'm sure by now you have been able to check the papers at your office and you will see at the bottom of the paperwork which lists Long Cary rates among other things a note which states "not to exceed $1900.00." My move, as clearly stated on paperwork, was not to exceed $1900. It is unfair that I had to pay $75.00 more than that. And really, I was not too happy to be paying even the whole $1900 as you had given me a much lower quote than that and then when the movers got there they significantly changed the price from $1,194.75 to "not to exceed $1,900.00" to transport the items in my studio from NJ to CA . I am looking forward to getting at the very least the $75.00 "Long Carry Fee" back.
I expect to be reimbursed by 4/14/15.
In addition, while the guys that delivered my furniture were very nice I was very disappointed to find that one of my favorite paintings that my mother gave me of a Jazz Singer is MISSING. I don't know if it became missing on the East Coast or the West or if someone broke it by mistake and tossed it (using my imagination) but I wanted to bring that to your attention. I also have broken dishes, part of my hope chest is broken and dressers are damaged.
What can you/Ace Moving do to make this right?
I realize we are in different time zones now so please e-mail back your reply.
Thank you.
SINCE THEN, THEY HAVE RESPONDED TO MY E-MAILS WHICH IS A GOOD SIGN. THEY HAVE EVEN SENT A SETTLEMENT RECOMMENDATION, HOWEVER, I AM VERY DISSATISFIED WITH THEIR RECOMMENDATION.
1. They have yet to give me back the $75.00. Ronnie has told me to talk to Robert. Robert has told me to talk to Ronnie. I’ve spoken to both of them. Where’s my money?
2. They want to offer me $12.00 for my missing painting. I’m sorry but that painting is worth MUCH MORE than $12.00. On the claim form I filled out I put down $1,000.00 (and that was being nice…) This was my FAVORITE painting my mother gave me and also a very special form of inspiration in my life. It was a classy painting… And classy paintings ain’t cheap! So please don’t be cheap with the settlement and have some class and right the wrong. Nobody has told me what happened to it. How do you lose the peoples stuff you are transporting??? Precious valuable stuff and only give them $12.00
3. Their quotes for the stuff they BROKE were not as high as I had quoted for either in my claim, however, they were a bit more reasonable than my top two issues above.
Needless to say, I’m not a happy camper when it comes to ACE Moving. That said, I do believe in ending on a positive note. The people that were physically moving my stuff seemed very nice. I like nice people. Ronnie and Robert seemed nice too. So I am still hoping they will do the right thing by me. That’s why months later, I am still trying to get my just due. Because I believe that if they can just put themselves in my shoes, they will understand that it doesn’t feel too good having your stuff taken from you… having your stuff broken and go missing. I really am hoping and believing that they will present me with a settlement that is more just and fair. I am also hoping other people read this review and follow the thread to see what happens so that they can use this information in deciding whether or not to go with ACE Moving and Storage. I know this was a long post. Thanks for reading.

Horror story started from the moment the movers came

INSISTING on how much there tip needs to be or else our belongings will stay right there. I made a phone call to the office, and I spoke to Ronnie informing him of what was going on but he also gave me a sob story...now mind you its a small 2 bedroom apartment where half of the belongings had already been donated. So unprofessional, and after a screaming match back and forth they eventually took the belongings. One week later different movers brought our belongings, when everything came off the truck I explained that I am missing an expensive side table (which I had custom made) which belongs to a King size bedroom set. The mover called and spoke to Ronnie....3 weeks later all I have heard are tons of excuses....with no resolution in place. Ronnie rudely hung up the phone on several occasions when my son and I called inquiring on what the next steps were. They are con-artists and only want your money.....please stay away from them especially if you care about your belongings.

I would NEVER use this moving co. again nor recomment anyone does! They false advertised, I was charged $75.00 per additional flight of stairs after the first flight and on the estimate I noticed it reads:

>>ALWAYS FREE OF CHARGE<<

Furniture Blanketing and Padding

Mileage, Weekends and/or Holidays

Furniture Disassembly AND Re-Assembly

Stairs, Overtime, Extra-Heavy and/or Extra-Bulky Items

Does anyone see where there in those words it reads first flight of stairs???? So I ended up paying $150.00 not to mention they had no respect for the time of delivery of my furniture and belongings, showed up at about 9pm!! and were done by 12 midnight!! My most prize posesions were all damaged, let alone I sold most of my furniture, was quoted a certain dollar amount for my things and ended up paying an additonal $300.00 after giving the so called supervisor [redacted] a final count of my belongings and boxes I had. Also on the day of the move the guy had texted me earlier that day he would be at my place by 3pm and I specifically said we are not allowed to move in later than 7pm in the gated community I moved into meanwhile they show up finally at 9pm. Furthermore, I was yelled at by the leasing consultant because of them coming so late they were done by midnight and I had to take off the following day from work because I went to bed so late.

I used Ace moving & storage two weeks ago to move belongings from a 1BR

apartment to a townhouse While the two locations were only few miles apart,

I simply did not want to do it on my own. My experience with these guys was

great - quick, efficient, on time.

Booking process: easy. Their website gives you an idea of their

availability. They respond promptly to emails if you need some more info. I

called them and after 2 minutes, my move date was locked. They will ask for

some credit card info to put in a $100 deposit which will be credited

towards the move on the move day. Few minutes later, I had a confirmation

email. Easy.

Moving out: Mike, will and Alex were my movers. They were on time, super

polite, and they did a hell of a good job. They had a truck that was

appropriately sized - but make sure to specify if you have any oversize

items at the time you book the date.

It took them 2 hours to dis-assemble and wrap furniture, and transfer all

boxes into the truck. I know for a fact that this is a great time since I

went through the same process a year ago and did not have any extra

belongings then. They were very efficient and careful. No box dropped, no

dings.

Moving in: again, fantastic job. They had some stairs to deal with and very

ultra-fast to unload the truck and transfer boxes and furniture to where it

belonged. We just emptied the last boxes, and nothing was damaged

whatsoever. All furniture is intact and nothing broke. These guys did a

great job all along.

These guys work hard and they've got your entire life in their hands if you

think about it :-p

Overall, a great moving experience. Highly recommended.

Review: [redacted]I am extremely upset and disappointed with my experience with ACE Moving company. I think it is a lack of care for your customers and disregard for the peace of mind that hiring a moving company should bring.

We haven't received a single call from a driver or anyone in your company regarding delivery day. My things were picked up June [redacted], today is the [redacted].

All I hear from you is that you will have the driver call me. Well whoever this person is, I haven't received a single call. Furthermore, I always dealt with you and I expected responses from you.

I am living off a suite case with very little answers from your part. I am already 600 dollars on the hole, holding the elevator and I guess we are going for 800 now.Desired Settlement: I would like my things deliver before July [redacted].

Business

Response:

# [redacted]B.B.B. We are in receipt with our customers only request being that hisshipment is delivered before July [redacted]..We are in final arrangements to makedelivery and his goods will be delivered before the end of the business dayJuly [redacted]..Thank You,Ace Moving

Review: Our mover, [redacted], from Ace Moving and Storage, used coercion to get us to sign a work order for more [redacted]e than the team worked by holding our packed things hostage. It took the team 2 hours to move our items out of the apartment for a one block move. Then [redacted] told us they were going to break for lunch, and drove off with our entire life for 40 minutes. He assured us this would be off the clock.

When he got to our 1st floor apartment, he told us we had to sign a work order for 4.5 hours of service or he would take our items to storage. He also wanted us to pay $80 for supplies (which was only tape to wrap the blankets, since we had packed everything ourselves, and was supposed to be included in the cost of the move) and $40 for paying with a credit card. We argued and he claimed that we didn't appreciate the team if we didn't pay up and leave a 20% tip. He was asking for much more than our quoted bill but we felt trapped and finally paid minus the tip. This was put on my boyfriend, [redacted]'s credit card.

Then they proceeded to finish the move in 1.5 hours (3.5 hours total). When we brought it up, [redacted] refused to correct the bill. Then he basically refused to leave until we gave him the 20% tip he wanted. We are unsure if he also kept our $100 security deposit to hold the move. They broke our air conditioner and one of our filing cabinets. Since the movers were such big guys and were refusing to unpack the truck unless we gave them them money, we felt in[redacted]idated and trapped.

When we called to complain, the woman who answered the phone told us we had no recourse because we signed the paperwork for 4.5 hours.Desired Settlement: We would like to only be billed for the 3.5 hours the men worked ($135 refund) and we would also like to ensure that our $100 deposit is returned. We would also hope that filing this compliant would prevent other nice, honest people from being taken advantage of.

Business

Response:

DATE: 09/**/2014

COMPLAINTANT: [redacted]

To Whom It May Concern:

I am in receipt

of the complaint for the customer, [redacted]. The customer states that the

move was improperly charged based on the [redacted]e used for the move. This is

categorically incorrect. The customer initialed the contract for the START [redacted]E

and for the FINISH [redacted]E. The foreman only charged for the [redacted]e used.

We have attached

the invoice for the move that shows there was no charge for packing material

and no $80 charge whatsoever, so there is no way for me to answer what $80

charge that the customer is referring to.

Additionally, there is valuation insurance that is a part of

every move and if the customer had damages we would be more than happy to open

up an insurance claim.

Lastly, as far

as the tip is concerned, the amount of 15-20% is just the standard suggestion

in this industry and the crews are always thankful for any gratuity.

This move was

properly priced out according to the documentation. The customer signed the

contract, initialed the start and finish [redacted]es and there is absolutely no $80

packing charge to contest therefore, we will

NOT be issuing any refund.

We always

appreciate Constructive Criticism at Ace Moving and Storage and we hope we have

answered the questions completely today.

Sincerely,

Ace Moving and Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The supporting evidence (bill) submitted by Ace Moving and

Storage was clearly altered after our move on 9/** (this is the second page in

their supporting documentation). To assist, attached please find our carbon copy of the bill, which we received on

moving day, 9/**/14 (scanned and pasted into a Microsoft Word document).

You will notice the following discrepancies between our

receipt (attached) and the altered one:

FORGERY: [redacted]’s initials were FORGED in one location

the documentation that was sent in to Revdex.com (at the top, by the finish time).

CREDIT CARD FEE: A 5% card charge of $40 was added.

MATERIALS: The amount they originally attempted to bill

for materials, which was originally $80 then changed to $20, has been scribbled

out.

TOTAL: Our final bill, reportedly charged in full,

was $818, and the final bill submitted to Revdex.com was for $838, which was changed

in darker ink everywhere the final price is listed.

Our main complaint is that, under duress, and with some misunderstanding of the details, my boyfriend

signed paperwork for 4.5 hours of moving time before they unpacked the truck.

This was after the foreman threatened to drive our belongings to storage and

not unpack. This pressure included verbal harassment. When the team only worked

3.5 hours, the foreman, [redacted], refused to modify the bill.

Here is a breakdown of the time spent by the movers:

·

9:15am–

11:15am: ACE team arrived and

loaded up at our first address.

·

11:20am-

12:00pm: ACE team left to go on

a lunch break, taking our belongings with them.

·

12:00pm: ACE team arrived at the second location(just

around the corner)

·

12:00pm-1:30pm: ACE team threatened to drive to storage /

unpacking / confused negotiation/harassment.

It should be noted that, during this time, a member of the ACE team (not

the foreman) confidentially advised boyfriend ([redacted]) that he was not in favor of

the kind of treatment the foreman ([redacted]) was providing, nor the way he does

business.

·

1:30pm-1:45pm: The final 15 minutes ACE billed us for (from

1:30-1:45) was the 15 minutes they spent hassling us to tip them so that they

would leave.

[redacted] did NOT initial for the final moving time.

Even though we could, we are not contesting the $20 fee for

the tape, the $57 “fuel charge” to go one block, the $135 for “travel time” to

go one block, or even the $160 tip which we gave in cash. We only want a fair

price on the time the movers spent with us. This would be 3.5x 135 = $472.50,

not $607. This would make our total bill $472.50 (movers time) + $135 (“drive

time”)+ $56 (fuel) + $20 (materials) = $683.50. The estimate that the company

wrote for us was $675, so this is actually still more than the estimate.

As of now, ACE charged us $718 in addition to a $100 deposit

charged on September [redacted] to Fine Express Ink. This is a total of

$818. We would like to be credited $134.50 back for the one extra labor that

was charged.

The 5% charge for using a credit card did not appear on our original

bill but was added to the one sent to Revdex.com. We use [redacted] and are sure

that ACE is not supposed to pass along that charge to the customer as part of

their agreement with [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

DATE: 10/**/2014

COMPLAINTANT: [redacted]

To Whom It May Concern:

We are in receipt of the response on complaint number [redacted] and the customer states

that she has attached a carbon copy of the invoice from the move that took

place on 09/**/2014. In the paperwork sent to us by Revdex.com

there is no copy of this invoice.

Could you please

send us a copy of this, so that we can address the items from the complainant.

Thank you in advance,

Ace Moving and Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], to refund $170, as seen in the attachment placed by [redacted] from ACE Moving and Storage.

We accept even though [redacted] had told us on the phone that we would receive $175. [redacted] asked for us to email him an acceptance but we prefer to do this formally through the Revdex.com. [redacted] had no record of speaking with him although he mentioned that they had spoken.

Once we have received this credit on [redacted]'s credit card we will find that this resolution is satisfactory.

Sincerely,

Review: I was quoted ~$1,200 for my move (via email and over the phone) and ended up having to pay over $3,000 (not counting my generous $600 tip to the movers in NY and IL). ACE told me the bill would be ~$3,000 once all my belongings had already been loaded onto their truck, therefore, ACE knew there was no way I could find an alternative moving company to switch to last minute (let alone take off another half day of work). The $1,200 quote I received over the phone and in email was based on roughly the same number of items I had moved (only a 350sf apartment), therefore, the online $1,200 quote was clearly fraudulent. When the lead mover saw the bill was so much higher than my quote, he remarked, "that's always the case".Desired Settlement: $850 refund. I will take this to court otherwise.

Business

Response:

Review: Ace Moving company charged my credit card a $100 deposit for a move scheduled for 3/**/2014.

Ace Moving failed to show up for the move. Ace Moving did not contact me in regards to this change.

Ace Moving advised that my credit card had been refunded in early April ; as of April **, no refund has been processed.Desired Settlement: Ace Moving needs to refund the $100 deposit, as they failed to show up for the scheduled move.

Business

Response:

due to a computer error, customer was not on the schedule,therefore we couldn't perform the job as wished by consumer . I will issue a credit back to customer ASAP,.

we are sorry for the inconvenience, those kind of issue rarely happens here.

Ace moving & storage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Ace Moving refunded my $100.

Your assistance is much appreciated.

Sincerely,

I picked the Ace Moving & Storage, Inc company after I received their quote: 325 cf. x $3.50 /per cf. = $1,137.50 My listed items were:
1 SOFA, 3 CUSHION
1 WALL UNIT
6 DINING CHAIR
1 DINING TABLE
1 STAND
2 SERVER
1 COFFEE TABLE
1 SCULPTURE
12 BOXES
1 FUTON
1 BOOKCASE
1 REFRIGERATOR DORM
1 COFFEE TABLE
When they started packing I skipped the bulky items like futon, bookcase, refrigerator and added 10 standard stacking boxes and a light wicker chair. When they finished loading the foreman came with $2,700. The amount more than doubled!!! The salesman's name was [redacted]. He lured me to be the customer of the Ace Moving company with a low cost. Take my advice: never use the Ace service and tell your friends about my experience.

Review: Had several quotes for this one in a life time move and picked this company because their initial quote was competitive and they were a Revdex.com member.

Quoted $1696.50 to pack and move 24 pieces. Added a net of 7 pieces at loading destination and cost went up to $3150.00.

Company claims our inventory items were larger than their computer generated costs. Our inventory was from a standard two room apartment for a retired ** year old lady, not from a Victoriam mansion.Desired Settlement: The average per piece on the original quote was 71.00. ($1696 divided by 24). The final total count was 31 and let's go 75.00 or $2325.00. That's a difference of $629.00.

I believe this company's quoting program needs to be updated and am looking for a $600.00 adjustment.

Business

Response:

[redacted]DATE: 12/**/2014COMPLAINT NUMBER: [redacted]

[redacted]To Whom It May Concern: I am in receipt of the complaint for the customer, [redacted]. Thecustomer states that the move was increased. This is correct butadditionally the amount of items increased. We did NOT change the price percubic foot and the Binding Final price was agreed upon and signed by thecustomer. The customer [redacted] was not on the pickup but on thedelivery. The family member who was on the pickup agreed upon the increasein volume and pricing. [redacted] agrees that there was an increase of items but suggeststhat we average out the pieces and charge accordingly. This would not workin the moving industry because all pieces are different sizes. We could notcharge the same amount for a dining table as we would a chair. The shipment price increased because the items sent increased. Thecustomer admits to that change in his letter. The customer on the pickupside understood the price increase, signed and agreed to all of thedocumentation. There is absolutely no reason for any adjustment on this movebecause it was charged out fairly and properly.Sincerely,Ace Moving and Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My sister in law was at the pickup point and would probably have paid twice as much to get her [redacted] mother's apartment emptied. She was not mentally in a position to compare the original quote, count items, or question charges.I still think the figure was inflated and the only good news is that I don't plan on moving me or anyone in this life time but if I did, it would not be with this company. I would consider this an unresolved and closed issue .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Transportation 3/**/2015

RE: Ace Moving and storage

Dot# [redacted] MC# [redacted] / ###-###-####

Ref # [redacted]

I [redacted] hired Ace Moving to transport my furniture and belongings from [redacted] to [redacted]. The movers arrived at my NY address on 2/**/2015 where they proceeded to load the truck. 97% of my items were already packed and ready to load. Each box was marked for contents. Three boxes were marked Glass and fragile. These boxes were also brought to the attention of the movers. All items were removed from my home in NY and was said to reach GA by 2/** or 2/**. I arrived in GA 2/**/2015 and was awaiting the arrival of my items. After not hearing anything I contacted the company and spoke to [redacted] he informed me on 2/**/2015 that there was a slight delay due to bad weather in New York. I then was told it would be another day or two. After those days passed I called again and again I spoke to [redacted] he then stated that they had no driver the next day I called I was told the truck broke down. At this point I was very frustrated because it seemed he had no regards for my concern. I waited another day called back and spoke with a gentleman who stated that my belongings had been taken off the first truck and reloaded to another truck and that is what caused the delay.

The movers finally arrived at my GA address 3/**/2015 16 days later. The driver stated to me that the problem was that he was on vacation and they had no other drivers. He stated to me that he did not return back to work until 2/**/2015 and that [redacted] had blatantly lied to me and several other customers. The driver only had one helper so my son and daughters had to help unload the truck. The driver could not locate several of my items because he stated that they did not load the truck properly so my son had to go on the truck and look for our items. When they were bringing my boxes in I noticed extensive damage to my dining room hutch. There is a large gash and scratch on the top of the base also on the front of the base there are long deep scratches to the wood. Then they found my boxes marked Glass and fragile under other items on the truck. All of my china and crystal and glass dishes and cook ware are broken. I am missing a large mirror that we could not locate on the truck and my Select Comfort Bed has a hole and slashes in it. Again the driver stated that they did not properly load my items onto the truck and that they did not use enough protective covering. The driver and I added a statement of items that he witnessed while he was unloading onto the office documents but he was not able to stay and look over everything because he had other stops to make. We called and spoke to [redacted] while he was here to inform him of the damages but the reply from [redacted] was that we were annoying him and he stated well we have insurance. I am still unpacking and trying to see if there is more damage.

When I hired them my estimate was 1088.00 for the move I added only ten med boxes and they added more money they also made me pay tips for over 250.00 I ended up paying them **56.00 for this move. I feel due to their breach of contract in delivery time and care of safe arrival of my items I should be compensated for my move as well as my damages. I should also be compensated for my family having to help unload their truck. I am disabled and on a fixed income and I feel once they received my money they disrespected my belongings.

###-###-#### [redacted]Desired Settlement: To have my furniture and good compensated for

Business

Response:

DATE: 04/**/2015 COMPLAINTANT: [redacted]ID NUMBER: [redacted] To Whom It May Concern: I am in receiptof the complaint for the customer, [redacted]. [redacted] first complaintwas that the price of the move increased but that the inventory only increasedby ten boxes. According to the inventory sheets that were created on the movedate [redacted] shipped a total of 92 items. The inventory that was given to AceMoving prior to the move, to which the price was quoted, is for only 33 items.The amount of items almost tripled and this is the reason for the increase inprice. Secondly, thecustomer states that there were damages during the move. The customer wasreferred to our [redacted] and a valuation claim was opened.Any and all damages have to be processed through our valuation adjusteraccordingly. Lastly, as faras delivery time, at Ace Moving and Storage we always do our best to deliverlong distance as close to the “first date of delivery” as possible. Barringunforeseen delays such as weather and mechanical difficulties, we are normallywithin a week of that date. [redacted] was picked up on 02/**/15 and her firstdate of delivery was 02/**/15. We delivered 14 days after the first date of deliveryand although we regret the delays this is well within the accepted longdistance time delivery frame. Finally, [redacted]

[redacted] was charged based on the items that she sent. She was delivered withinthe allotted delivery time frame and she was referred to our valuation claimsadjuster to address her damages. For all of these reasons, there is no meritfor any refund. Respectfully, ______________________Ace Moving and Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their [redacted] offered me 177.00 for my loss which is crazy. They had extensive damage to my furniture. They have lost furniture and they have broken dishes and china. The delivery person also witnessed some of the damage and stated that on my receipt.

There is a deep scratch on the top of the bottom base of my dining break front there are scrapes on the front of the bottom base they broke of the top side of the hutch. They put a hole in my select comfort bed which is air and pressure induced. They lost a large mirror of which was worth over 300.00 dollars yet I only asked for 275.00 back for that. They only showed up with the driver and one other person so my children had to help unload the truck and look for our furniture because the driver could not find our things. They broke dishes and china of which I had you years from my parents. And my dining room is an antique. I just expected them to be fair they caused the damage

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedi have left messages for the adjuster and no response

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

B.B.B.ID # [redacted]We received your correspondence concerning our customer, [redacted] expresses her frustration with the claims department, but wecan NOT address any of those questions without interrupting the processthat is taking place. Once any customer of Ace Moving and Storage contactsthe claims department, all authority for the claim is taken over by our[redacted]. Upon the completion of the procedure, if [redacted] wouldlike to address any additional conversation, we would be more than happyto entertain any questions. Any other response by our customer servicedepartment would only hinder and delay the claims process.Thank you in advance,Ace Moving and Storage