Acer America Corporation Reviews (312)
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Address: 3820 Micro Dr, Millington, Tennessee, United States, 38053
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Complaint[redacted]
I am rejecting this response because:The information provided by Acer is incorrect the information was verified.I received a call from [redacted] at Acer on 6/29 at 4:07 pm. The phone number she left was [redacted]. She had the order number and said I needed to call to verify the information. I called her back she verified my information and told me the order would be completed.
Regards,
[redacted]
May 28, 2015
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: Case#...
[redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We regret to hear of the difficulty Mr. [redacted] has had with his Gateway computer.
A member of Gateway’s Corporate Customer Care spoke with Mr. [redacted] regarding this matter on 5/28/2015. We apologized for the issue he had with his computer.
It was explained to Mr. [redacted] the desktop computer he purchased does not meet the specifications of certain games. Gateway offered to sell Mr. [redacted] a larger Power Supply to assist with upgrading his computer but he declined the offer.
Unfortunately, we will not be able to honor Mr. [redacted] request to return the computer due to him not being able to play his games.
I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best regards,
Corporate Customer Care
May 31,...
2017 ...⇄
Revdex.com
[redacted]
RE: Case# [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has reviewed Mr. [redacted]’s issue. Mr. [redacted] dropped his Acer monitor off at our repair depot on April 17, 2017. At the time of receiving Mr. [redacted]’s monitor we noted he did not include his power cord and adapter and we located one to attempt to see if we were able to power on his monitor. Since we were unable to get the monitor to power on at that time we received his product in for repair and advised to allow 7-10 days for his repair to be completed.
On April 19, 2017 Mr. [redacted]’s monitor was assigned to a technician. Upon disassembly of the monitor due to no power, the technician found the monitor to have a cracked LCD and the front control panel cable was detached from controller. This would indicate someone possibly attempted disassembly of this monitor prior to our repair depot having received the product.
Per our Standard Manufactures Warranty, Acer does not repair products for physical damage only for manufacturing defects. We reached out to Mr. [redacted] on April 19, 2017 by phone and email. We have offered a Mr. [redacted] an out of warranty repair for the cost of $399.99 USD plus tax to repair his product. Mr. [redacted] was provided with a deadline to notify us if he would like to accept our offer and that deadline has since expired. We have currently closed out his repair case and his monitor is at our depot awaiting his pickup of the product.
If Mr. [redacted] would like to accept our offer for the out of warranty repair we are happy to assist him or we can also ship the product back to him unrepaired to the address we have on file.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
2/18/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE:...
[redacted] – [redacted] Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has made contact with Mr. [redacted]. The agent explained to the customer we are responsible for making sure he has a working product and in order to do the appropriate troubleshooting we will need to restore the unit back to factory default. Also, we explained to the customer that per the warranty we cannot be responsible for any loss of data caused by troubleshooting and repair on the product. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because: They are blatantly LYING. I have the recovery CDs that CAME WITH the Tablet. The CDs however, will not work without changing UEFI Settings. See the attached pictures of the recovery CDs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
3/26/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE: Case# [redacted] – [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has reviewed the case and we will need to bring the unit in and try to get it to replicate the problem due to when the unit left our facility on the last repair it was tested multiple times and the HDMI connection was working. We even unplugged and plugged the HDMI cable back in and it would automatically connect and there was video. Again, we do understand the customer’s need for the unit and that is why we advised her that we would expedite the process as much as possible. We do not wish to make the customer go without the product any longer than needed. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care
3/16/2016
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: ...
[redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A number of Acer’s Corporate Customer Care representatives have tried to make contact with Mr. [redacted] on 3/14/2016, 3/15/2016 and 3/16/2016 and have not been able reach him.
Voicemails were left on each attempt.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
September 8, 2016 Revdex.com Austin Office 1005 La Posada Austin, TX 78752 RE: Case#...
[redacted] [redacted] [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care has been in touch with Ms. [redacted]. The computer has been repaired and at this time on its way back. We will contact Ms. [redacted] after the unit has been received to make sure everything is working properly. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. Best regards, Corporate Customer Care
March 20, 2015
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: Case#...
[redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We regret to hear of the difficulty Mr. [redacted] has had with his Acer notebook.
A member of Acer’s Corporate Customer Care spoke with Mr. [redacted] regarding this matter on 3/19/2015. We apologized for the issue he had with his computer.
It was explained to Mr. [redacted] the recovery disc purpose “when used will erase all data on the computer and take it back to factory specs”. Acer does not sale a repair disc only recovery disc.
Acer offered Mr. [redacted] assistance with loading the recovery media on his computer but he declined the offer.
Unfortunately, we will not be able to honor Mr. [redacted] request for data recovery service.
I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best regards,
Corporate Customer Care
Complaint: [redacted]
I am rejecting this response because: Acer is full of it and I get they want me to file a fraud report with them against with the FBI and the Seattle Police I have already reported a fraud complaint with Visa Credit Card Company and with my Banking people and they are spreading the word not to trust Acer or Target because you guys are letting a defected laptop be sold with issue and over 1 million people world wide are having the same issue and I will be doing a interview this Friday that I had set up with CNN and Fox World Wide news . I also like to add the fact the disregardful of the weird people at Acer not caring for the US laws that were put there for people like you guys and also you must not care that Target might file a lawsuit against your company and that I will be suing you guys on national TV People Court with Judge [redacted] for close to 1 million of dollars for the lack of your customer service people having me over the phone for hours not solving the problem and letting my computer suffer with memory data lose and ect. What I do know is I can go around the web and find over 1,000 to come to court with me and testify with me that you guys are building defected computers and I have a meeting with Microsoft because I do live where it was founded and I will trying my best to explain how you guys are giving their software and stuff a bad name and that they should stop all ties with you and I also will be doing a TMZ interview with [redacted] to explain how Acer company is one big scam I got pictures to prove my PC is acting up I have even talked to the phone company to see how I can obtain the recordings that I might of had with your customer service people so when I go to court I will have all the proof I need to win and NBC has even agreed to interview me this Saturday because this situation is so important and the police might have to investigate your business for fraud so good day Acer and I today will post over 1,000 reviews to a lot of websites about how you guys are scammers and frauds and don't care for people just watch tomorrow you will see all the low rating you guys must be stopped for your crimes .
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I stand by explanations in previous e-mails. Acer Computer sent me a 2013 Acer Chromebook computer that I cannot use today because it is an old technology. When I paid for an Acer computer in year February 2013 I was expecting a reliable computer. But the Acer Computer that was sent to me in year 2013 was defective and I returned it to Acer Computer twice. Now in year 2015 Acer is sending me an Acer Chromebook that still do not work. I have to spend extra money to UPGRADE this computer for it to work as today's technology. Why should I continue to UPGRADE an OLD year 2013 Acer Computer when I can buy year 2015 computer at about the same price? Will [redacted] Store sell a year 2013 Acer Computer to me as a NEW Acer Computer? No, selling a year 2013 to anybody will be a fraudulent sale. That is exactly what Acer Computer Company just did. I am not happy that (in year 2015) Acer Computer Company will send to me a year 2013 Acer Computer as a new computer. That is clearly fraud to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards, the box was delivered 2wrong address u wil contact FedEx 2file your complsint then pay me its not closed I dont talk2Liars/whispering. Reps rhat give FakeEmail addresses contant lies all Lies document ur complaint withFedex Now
[redacted]
November 12, 2014
Revdex.com
Austin Office
1005 La Posada
Austin, TX...
78752
RE: [redacted] [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding the issue. He has been informed the unit has been repaired and shipped back to him. He has also been informed the terms of the warranty is for repair, therefore we will not be refunding him for the unit or reimbursing him for packaging material as it is the customer’s responsibility to provide the packaging material.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond.
Best Regards,
Corporate Customer Care
8/07/2017
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care has attempted to reach Mr. [redacted] regarding this issue. We left voicemails on 8/03/2017 and 8/04/2017. Also, he was emailed on today’s date, but still we have received no response.
We will leave this case open until close of business on 8/09/2017.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
1/17/2017
Revdex.com
Austin Office
1005 La Posada
Austin,...
TX 78752
RE: [redacted] – [redacted]
Thank you for your recent inquiry on behalf of Mr. **. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acer’s Corporate Customer Care reached Mr. ** and agreed to handle the issue by sending him a video card under warranty to address his issue.
I hope this letter has satisfactorily addresses the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care
December 12, 2014 Revdex.comAustin Office1005 La PosadaAustin, TX 78752 RE: Case#...
[redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers. We regret to hear of the difficulties Mr. [redacted] is having with Microsoft Windows after repair. A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this matter. It was explained to Mr. [redacted] that in order to correct the error he is receiving with Microsoft Windows the unit would need to come back to our repair depot. Mr. [redacted] advised our agent that he purchased a retail copy of Microsoft Windows and requested that he be reimbursed for the cost. The agent advised Mr. [redacted] that we [redacted] not be able to refund him for the cost of purchasing 3rd party software. Mr. [redacted] disconnected the call. I want to take this opportunity to emphasize that we at Acer stand behind our products. We are very proud of both our quality record and our service capabilities. I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best regards, Corporate Customer Care
I have spoken to [redacted], a member of Acer corporate customer care on Oct 4, and worked out an amicable solution to this case. I am still awaiting the parts as agreed upon in our telephone discussion. So as long as there are no issues in receiving the promised parts, then I would consider this matter resolved.
[redacted]
7/31/2015 Revdex.com Austin Office 1005 La PosadaAustin, TX...
78752 RE: [redacted] - [redacted] [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. A member of Acer’s Corporate Customer Care spoke to Mr. [redacted], via phone, and offered him a reduced fee for out of warranty repair. The repair the customer is referencing was handled back in April of 2013 and since then both the unit and repair warranties have expired. Please be advised that the unit’s warranty expired on 5/4/2014. I hope this letter has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me. Best Regards, Corporate Customer Care