Acer America Corporation

August 5, 2015                             Revdex.com Austin Office 1005 La PosadaAustin, TX 78752 RE:  Case# [redacted]– [redacted]  The Intel Celeron Processor is a power efficient quad core processor that throttles between 1.86 ghz – 2.0 ghz based on usage and energy efficiency.  Per [redacted] that Mr. [redacted] references, their website clearly states “Acer Aspire NX.MH1AA.003 E1-510P-2671 Notebook PC - Intel Celeron N2920 1.86 GHz Quad-Core Processor - 8 GB DDR3 SDRAM - 500 GB Hard Drive - 15.6-inch Touchscreen Display - Windows 8.1 64-bit Edition.”  Again we would like to apologize for any confusion Mr. [redacted] has experienced in regard to the specifications of his Intel Celeron Processor. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

September 29, 2017                                      ...⇄       Revdex.com 1005 La Posada Austin, TX 78752       RE:  Case# [redacted]    [redacted]       While we do understand Mr. [redacted]’s need to have continued use of the monitor, the only way to repair his product is for him to send it for service.  Mr. [redacted]’s monitor came with a 3 year warranty which ended on 9/25/2017.  He set up his monitor for repair 4/24/2017 for this same issue and has had 5 months to send it but has not done so.      We have also provided Mr. [redacted] several methods of how to pack and ship the monitor for service that should not damage the product and per his warranty he is responsible for packing and shipping the monitor to get it to us for repair.  If Mr. [redacted] does not wish to accept our offer he is not inclined to however, we cannot fix his monitor if he does not wish to follow the warranty repair process.    I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.       Best Regards,   Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They emailed me from an a dress that cannot receive emails. They refuse to let me contact them. They expect me to cater to their schedule and call them when I actually work, and such work does not involve sitting behind a desk all day like the representatives at Acer. I will never conform to what they want. If they want me to speak to them directly then they can send me an email that I can reply to. Furthermore, I will not be paying for the damage that they cause. If they do not send me a new computer or offer me a full refund I am going to attain a lawyer and pursue a small claims case.
Regards,
[redacted]

October 6, 2015                                       Revdex.com Austin Office 1005 La...

PosadaAustin, TX 78752 RE:  [redacted] – [redacted] Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has contacted Mr. [redacted] and discussed the issue he is experiencing with his Acer product. We apologize for the continuing issues Mr. [redacted] is having with his computer and have offered to replace the unit. Mr. [redacted] has accepted our offer. A follow up call will be made once he receives the replacement unit to ensure everything is working properly.  I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: There was no fraud. I was legitimately attempting to purchase the laptop from them and took extensive steps with their phone representatives to prove that there was no fraud and left contact information and explicit instructions to contact me in the case of the order not being processed to resolve any issues that might arise so that the order could process accordingly. No attempt on the part of Acer was made to follow up on any of this.Furthermore, I also received an email from Acer after filing this original complaint suggesting that my three attempts to place the order, including the two orders placed through Acer's own representatives on Acer's 1800 number was all the fault of user error on my part, that nothing that has transpired has been the fault of Acer. The email also included a suggestion that I simply go buy a computer elsewhere.As to the release of funds, Acer's email has stated that it is up to my bank to release the hold on the account once Acer cancels my order, which I do understand. However, according to my bank, the dates that Acer has canceled the holds with them in the past has been several days after the date that Acer canceled the order. As of this message, it has been about 24 hours since my order was canceled, and according to my bank, they have not received notice to remove the hold and cannot release the funds.
Regards,
[redacted]

August 15,...

2017                                      ...⇄       Revdex.com 1005 La Posada Austin, TX 78752       RE:  Case# [redacted]     Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.    A member of Acer’s Corporate Customer Care has spoken with Mr. [redacted] regarding this issue.  We apologize we have been unable to repair Mr. [redacted]’s computer and have offered to replace the product with him. He has accepted our offer and we have provided him the proper labels to return his computer to be exchanged quickly and extended his warranty for an additional 90 days due to all of the delays he has experienced.  We will follow up after he receives the product to ensure this is resolved correctly.     I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.       Best Regards,   Corporate Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

7/26/2017
 
 
 
Revdex.com
Austin Office
1005 La Posada
Austin, TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. 
 
A member of Acer’s Corporate Customer Care has emailed Mr. [redacted] to offer the following model: Acer TMP259-M-77LY. Part number is NX.VDSAA.003.
 
The unit being offered has many upgrades as we are unable to source their exact model.
 
We understand that the screen size is a concern however, we could not find a unit in their screen size that would not have been a downgrade. The weight of this unit is 4.92 pounds and their unit is 3.31 pounds. This unit ships with the same operating system as their unit which is Windows 7 Professional. All of our units ship with VGA and RJ45 as a standard, so they would not be losing this capability. Also, the warranty of their original product would transfer to the replace as we are going to be replacing it under their warranty. Lastly, pricing on computers fluctuate up and down as newer models become available.
 
Also, we have sent 2 emails requesting a copy of their proof of purchase so that we can explore other options if they are not happy with the upgraded unit being offered.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

9/22/2015                                     Revdex.com [redacted]
[redacted] RE:  10818718 – Melissa [redacted] Thank you for your recent inquiry on behalf of Ms. [redacted].  We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has provided Ms. [redacted] with her direct number for assistance and this department is teamed to assist with all matters in regards to this complaint.  We do all assistance via phone contact so we would require Ms. [redacted] to call for further assistance in this matter. I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.   Best Regards, Corporate Customer Care

Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
thank you Revdex.com everything is wonderful thank you so very much.
Regards,
[redacted]

5/30/2017
 
 
 
Revdex.com
Austin Office
[redacted]
Austin, TX 78752
 
RE:  [redacted] – [redacted]
 
Thank you for your recent inquiry on behalf of Mr. Shuster.  We appreciate the Revdex.com’s efforts to resolve consumer...

complaints and to promote communications between businesses and consumers. 
 
A member of [redacted] Corporate Customer Care has contact Mr. Shuster and advised that for 1 time customer satisfaction we will provide him free inbound, ground, shipping.
 
Also, customer was advised that the warranty on the product is a 3 year mail-in/carry-in warranty and in the future shipping may be his responsibility.
 
I hope this letter has satisfactorily addresses the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
 
 
 
Best Regards,
 
Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because: I did put it 2gether send it or u gt A Fake name &fakeEmail2. FedEx says Acer  Pay  Me Because they didnt sendSmartPost .All of u played VoicemailGames ¿ Y I told U many many Times since the Problem signature use my post office box.  Urplan is taking my $175Just pay me! U All refused2Document Giving Fake infoNever Real Emailaddresses Denise lied alot ! I told All at Acer documentation !!! I demandedSupervisers Denise said she runsCorporate office. I asked Over over over over. get my Signature. Denise was rude never truthful I want My $$$ 175now
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:I have worked with tech support and was informed the problem is a conflict with their own software. Knowing that, this seems to have been a defective product from it being put on the shelf.  A replacement  is more then a fair resolution. I see no reason not to work with Acer, we should be able to reach a compromise, for both of us. Insulting my intelligence is not a good way to come to a fair and amicable agreement. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There is a setting on their PCs of which they were, and still are unaware, that will cause network conflicts.  It disabled our printer.  It is something any competent company would have known about quickly once the situation was explained. The first time.  It is something that is unwise for them to have on by default and something that they should know about when a customer has an issue.  I had to invest in extra equipment and waste time following their faulty advice -  further I had to spend many hours finding this setting on my own in order for these computers to be usable and was unable to deploy the computer for weeks due to their negligence.   I expect to be compensated. 
Regards,
[redacted]

May 2, 2016                                      ...⇄
Revdex.com
1005 La Posada
Austin, TX 78752
RE:  Case# [redacted]    [redacted]
We apologize if there was any misunderstanding with the information our repair depot provided Ms. [redacted] regarding the payment that was necessary for the repair.  Ms. [redacted] is correct, Acer did pay for the inbound shipping fees to send her product in for repair and we would cover the damages if the product is properly packaged.  Our repair depot did advise Ms. [redacted] the packaging used to ship the product was not adequate to avoid damage during shipping and Acer would not be able to repair the product free of charge.  As a courtesy our repair depot lowered the fee of the out of warranty repair from $85.00 + tax to $25.00 + tax which Ms. [redacted] agreed to and paid.  We again apologize for any inconvenience this may have caused as we were attempting to provide Ms. [redacted] an option that would still allow her to have the product returned in a working condition despite being damaged during shipping.
I hope this letter has satisfactorily addressed the Revdex.com’s concerns.  Thank you again for your inquiry and for providing the opportunity to respond.  If you have any additional questions, please don’t hesitate to contact me.
Best Regards,
Corporate Customer Care

April 28, 2016   Revdex.com Austin Office 1005 La Posada Austin, TX 78752                         RE:  Case#...

[redacted]                               [redacted]                  Thank you for your recent inquiry on behalf of Mr. [redacted].  We appreciate the Revdex.com efforts to resolve consumer complaints and to promote communications between businesses and consumers.   A member of Acer’s Corporate Customer Care has been in touch with Mr. [redacted] regarding the computer issues.  The representative agreed to set the unit up for service so it could be brought in to determine what is going on.  The representative also provided a shipping label so the shipping would be covered.  We will follow up with the customer after repair to make sure the unit is working properly.   I hope this letter has satisfactorily addressed the Revdex.com concerns. Thank you again for your inquiry and for providing us the opportunity to respond.   Best regards,     Corporate Customer Care

Complaint: [redacted]
I am rejecting this response because:
I have no interest in speaking to them on the phone. They keep sending me emails that cannot be replied to. Therefore, I'd rather you handle these people for me. Also, it is a lie that my voicemail isn't set up.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This computer has been sent back already twice for the same issue, as of this writing I have not yet received the computer back to know if it has been repaired properly - and with the issues this computer has had it may work initially but then the same problems have continued.  This computer was purchased over 9 months ago to have not worked correctly or even be usable for much of the time I had it.  Extending the warranty for time they have had it does not match how much time I have not had a working computer.  three times to send in a computer for the same issue .
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I guess it's this or nothing. I will not retract my statements as I still believe Acer puts out inferior products so they can get more money from their customers by claiming customer induced damage because they make their customers pack and ship defective products back to them. I accept Acer refund but I will not be purchasing any more Acer products until they change their repair policy.
[redacted]