Acumen Robot Intelligence Inc

">I write to acknowledge receipt of your letter with reference to consumer complaint letter dated September 13,
With regards to delivery issue, merchandise were delivered on August 22, (Please find attached proof of delivery)The non-receipt of drone accessories were all accusationsOn our campaign page, posting and updating of all products, including tutorials are always updated and open for all Consumers to view, check and update their orders
At Acumen Robot Intelligence, inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently
deliver a professional service to our customers
Please know that Acumen Robot Intelligence, Inctakes Customer service very seriously and we want every customer to have an enjoyable experience with our productsThank you for taking the time to address this issueBest,
*** *** ***
*** ***
Acumen Robot intelligence, Inc
***

they have raised Million $$ without meeting delivery commitment and already lot of defect in few product deliveredcustomer be aware of such fraud act of making money without adequately taking accountability & serving customerif someone fails to deliver, norms are they refund, but these dont even attend to customer calls, email or any other channel

With regards to Complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we
have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office Sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 08, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr*** *** with PIU# ***Mr*** should be fully aware that INDIEGOGO is a Crowd-funding campaign and has to follow every policyMr*** never submitted any Credit Refund Request Form and he received the drone onPlease find attached document for reference.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistentlydeliver a professional Service to our customers.Please know that Acumen Robot intelligence, Inctakes Customerservice very seriously and we want every Customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue

With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we
have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of September 12, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr*** *** with PIU# ***.With regards to features and functions for the merchandise, manuals for instructions are provided in each packages or boxThe only time they don't get a manual is when the product was returned for RMACustomers return only the drone itself (mostly with no original boxes or packaging) and after any repairs are being done, we ship the same drone back providing them with our Onagofly boxManual or User Guide Manual stays with most of our customersPlease consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity t may exist and help to improve our service furtherWe also note your information regarding our products and services as well as the service levels

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have written many emails that I still have asking their company for refunds and they have never respondedThen I took to *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In reference to this correspondence months after my first contact with them about the drone, I disagree with the company that they "are in communication with" meEvery attempt I made to communicate and formally request the drone and accessories or my refund was answered with a "please clarify your mailing address." I provided my mailing address each time, usually within 24-hoursI followed all appropriate procedures through IndieGogo and was met with the same request for my address to be clarifiedThey are not waiting for anything from me and I have not received a form from them for processingMy address never changed during the entire engagement with this companyI would prefer not to get into a back and forth as I find it futile with this company.
Regards,
*** ***

"">We ONAGOfly offered Mr*** a repair or a replacement for a drone, and we spoke to the client about his refundUnfortunately, we cannot offer a refund based upon our guidelinesWe suggested an exchange/ replacement, and repair for the client’s drone for a more functional effective droneThis offer is still available and wish the client can take advantage of it.
ONAGOfly Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They made a faulty product that they knew didn't work and shipped it out to the backers anyways, my drone literally is sitting on a shelf collecting dust because it no longer turns on or anything and I'm afraid of not even getting it back if I send it in for repair so I just want Acumen Robot Intelligence to STOP scamming people
Regards,
*** ***

To Whom it may concern , The Crowdfunding campaign ended Feb last year , and all rewards have been shipped to the backers If they are not satisfied with the reward they got , we have customer service ([email protected]) that can help with their issues .We appreciate the
support from all backers , and willing to help them solve their problems . Yours Sincerely,***

RE RESPONSE TO CORRESPONDENCE : Ms***, *** - PIU: ***In lieu of the list with filing date of July 03, 2016, and email dated January 31, 2017, we, at ONAGOFLY would like to formally respond to an allegation made by Ms*** *** with PIU# ***Ms*** should be fully aware that INDIEGOGO is a crowd-funding campaign and has to follow every policyMs*** never submitted any Credit Refund RequestOn July 08, 2016, she asked for her DRONE and EXTRA BATTERYOn July 11, 2016, her BETA DRONE was shipped out, she claimed that she never receive themBatteries were on production and all backers were notified about thisOur customer service communicated with her and we shipped out her One Plus Drone recently including fuel sticks (batteries)Please consider this case as "CLOSED'.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims toConsistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.Best,*** ** ***COO/HR Manager

I was having a hard time opening the websiteI would like to ask a favor to “CLOSE” the account for Mr*** *** with complaint# ***He was fully refunded on March 02, 2017. Any further questions, please do not hesitate to call me. Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was originally sent a refund form from this company which I have attached with my original complaintNow they are telling me that we will not refund my unopened package which was sent after I cancelled the order with themThis sound like that are changing the procedures as they goSounds pretty unethical to meI am asking for a refund from this company which I sent the filled out refund form back to themThere are many complaints about this companyPlease let others know that this type of poor customer service exists with this companyThank you I look forward to a refund for this equipmentI will gladly send back the unopened package to them when I receive an RMA number
Regards,
*** ***

Hi,
We attempted to contact *** over the phone, and send out an email based upon her requestExcept there is no response backIf possible, we would like to hear from her the exact request she wishesWe are confused if she desires a status on her shipment or a refundWe
are waiting on her response via emailPlease respond to the email sent out, so we can be notified about her actual request based on her request.Thank You, and we hope to hear from *** soon

As mentioned on the previous message, the product cannot be issued a refund once the item is shipped outCustomer must fill out the Refund form prior to the shipment dateHowever, we offered the client for services about exchange/ replacement and repairs under his warranty. Thank you, and have a great day!

In lieu of the list with original filing date of September 12, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr*** *** with PIU# ***Again, with regards to features and functions for the merchandise, manuals for instructions are provided in each packages or boxThe only time they don’t get a manual is when the product was returned for RMACustomers return only the drone itself (mostly with no original boxes or packaging) and after any repairs are being done, we ship the same drone back providing them with our Onagofly boxManual or User Guide Manual stays with most of our customersFirst, he was complaining about the functions and saying that the product doesn’t exist and there’s no support or news about the productOn November 28, 2016, he now says that our response has nothing to do with instructions delivered or not but of a product that in no way meets what was initially describedMr*** had to be fully aware and understand what a “CROWD FUNDING” meansAlso, there are frequently asked questions and updates on the campaign website, in our website, support page and facebook that are being updated almost every now and thenHe has not reached out, no emails for any requestIn reality, we cannot please everyone without them understanding what they were into at firstPlease consider this case as “CLOSED” We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service furtherWe also note your feedback on availability of information regarding our products and services as well as the service levels. Once again, please accept our sincere apologies and we look forward to serve them.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customersPlease know that Acumen Robot Intelligence, Inctakes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue. Best,
*** ** ***COO/HR ManagerAcumen Robot Intelligence, Inc

I write to acknowledge receipt of your letter with reference to consumer complaint letter dated September 13, 2016. With regards to delivery issue, merchandise were delivered on August 22, (Please find attached proof of delivery)The non-receipt of drone accessories were all false
accusationsOn our campaign page, posting and updating of all products, including tutorials are always updated and open for all Consumers to view, check and update their orders. At Acumen Robot Intelligence, inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistentlydeliver a professional service to our customers. Please know that Acumen Robot Intelligence, Inctakes Customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.Best, *** *** *** *** ***Acumen Robot intelligence, Inc***

Hi, We attempted to contact *** over the phone, and send out an email based upon her requestExcept there is no response backIf possible, we would like to hear from her the exact request she wishesWe are confused if she desires a status on her shipment or a refundWe are waiting on
her response via emailPlease respond to the email sent out, so we can be notified about her actual request based on her request.Thank You, and we hope to hear from *** soon

Once again, ONAGOfly cannot offer a refund based upon our guidelinesWe suggested an exchange/ replacement, and/or a repair for the client’s drone since he states it does not workWe can provide a more functional effective drone for the clientThis offer is still available while the client can take advantage of it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company has yet to ship me anything or provide me with any tracking information.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAfter numerous attempts to receive a FULL REFUND the company short paid me and charged me PayPal fees for the amount of short pay they refundedThus, this complaint has not been resolved This company has acted under fraudulent conditions
Regards,
*** ***