Acumen Robot Intelligence Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've repeatedly called and, exhaustively written many emails without any response. If a refund "claim" was to be filled... it was never communicated; they never answered any of my communiques. I have filled with a "Class Action Lawsuit" as many individuals have been neglected and ignored; haven't received product and those that have received the product have been mislead with a defective product (links provided). Please consider the timeline of this response by the company....
[redacted]
[redacted]
Regards,
[redacted]

We ONAGOfly have looked up Mr. [redacted]'s request, and it appears on our end that his Refund has been fulfilled. See attachment below:

Assigned ID [redacted]
 
Thanks to your working for my complaint resolution !

The company, ONGOfly, sent the drone to me  last week.
After I asked what my order had become? last month, they sent me  only one mail.
And they ignored me.
So I asked you ,Revdex.com,  to solve  my complaint.
Then my order was appeared on their system suddenly, and I gave the goods.
 
It just costs an expense even if I return goods now from Japan.
I give up !
However, if I didn’t complain ,I might get nothing.
It thanks for the activity of reason you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I still want to send my "drone" back to you to get my money back!
Regards,
[redacted]

With regards to complaint listing that was requested from your...

office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.
in lieu of the list with filing date of September 26, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Mr. [redacted] should be fully aware that [redacted] is a crowd-funding campaign. We had sent Credit Refund Request Form to Mr. [redacted] but never get anything back from him. A standard policy has to be followed in order to get REFUNDED. Please find attached document for reference.
At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently
deliver a professional service to our customers.
Please know that Acumen Robot intelligence, Inc. takes customer service very seriously and we want every customer to have an enjoyable experience with our products.

In lieu of the list with filing date of July 18, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. With regards to the product that he had funded, product was shipped to Mr. [redacted]’s residence in [redacted] Texas, 75251 and it was delivered to his front door on December 19, 2016 at 6:45 p.m. Please consider this case as “CLOSED”.  We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. Once again, please accept our sincere apologies and we look forward to serve them. At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional service to our customers. Please know that Acumen Robot Intelligence, Inc. takes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.  Respectfully,[redacted]COO/HR Manager Acumen Robot Intelligence, Inc

In lieu of the list with filing date of August 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. Nelson William with PIU# [redacted]. On November 08, 2016, ARI sent several email copies proving conversations with our Headquarters in China that customer has never requested for any Refund and as per his complaint, he only requested through his bank ([redacted]), where as a company policy, every customer has to follow the right procedure to file any claims. All correspondence to the complaint are printed from our HELLO website.  Also, with his complaint letter, he has to be fully aware that plastic blades are attached for the dr[redacted] to FLY and this needs not to be explained to an adult. Then he now states that the dr[redacted] does not fly? How did he cut his finger then? Please consider this case as “CLOSED”.  We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. We would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund status. Once again, please accept our sincere apologies and we look forward to serve them.  Respectfully,[redacted]COO/HR Manager Acumen Robot Intelligence, Inc.[redacted]@arirobot.com

We ONAGOfly offered Mr. [redacted] for a repair or a replacement of a drone, and we spoke to the client about his...

refund. Unfortunately, we cannot offer a refund based upon our guidelines. We suggested an exchange/ replacement, and repair for the client’s drone under his warranty. This offer is still available and wish the client can take advantage of it.

This 'company' is terrible. They raised over $3 million dollars for a product that they admit doesn't work, yet they shipped it anyway. The OnagoFly drone is dangerous and virtually unflyable. You re risking personal and property damage by attempting to fly. OnagoFLy treats customer service as an afterthought. They claim they 'lost' thousands of emails, they never return phone calls, and still haven't set up a reliable source for new rotors, which you will got through quickly because the OnagoFly is uncontrollable, if you can get it to charge or fly.
Worst offense? A NO REFUND policy means you are stuck with it. They posted their refund and return policy AFTER the majority of the drones had allegedly shipped. DO not trust or support this company.

Hello,Products from ONAGOfly are being sent out daily. If he has questions about his shipment, he can follow up with us over email at [redacted] or telephone [redacted] In fact, he can check his status and tracking number at [redacted] under "Track Your Order" with his contribution...

email address. If Mr. Sparks has trouble with the website, he may follow up with us either email or telephone. Thank you, and have a great day!

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of June 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Mr. [redacted] should be fully aware that INDIEGOGO is a crowd-funding campaign and has to follow every policy. Mr. [redacted] never submitted any Credit Refund Request. We are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional Service to our customers.Please know that Acumen Robot Intelligence, Inc. takes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was originally sent a refund form from this company which I have attached with my original complaint. Now they are telling me that we will not refund my unopened package which was sent after I cancelled the order with them. This sound like that are changing the procedures as they go. Sounds pretty unethical to me. I am asking for a refund from this company which I sent the filled out refund form back to them. There are many complaints about this company. Please let others know that this type of poor customer service exists with this company.
Thank you I look forward to a refund for this equipment. I will gladly send back the unopened package to them when I receive an RMA number.
Regards,
[redacted]

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of October 06, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PU# [redacted]. Mr. [redacted] should be fully aware that [redacted] is a crowd-funding campaign and has to follow every policy. His drone had been delivered after he made his decision of having a REFUND. Mr. [redacted] never submitted any Credit Refund Request and the drone is still with him. We are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every Customer is satisfied with their purchases. The Company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inc. takes customer service very seriously and we wantevery customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am rejecting this due to the fact that I indeed did receive a package with the paid for unit that does not work as advertised and since my original request was to receive my money back I would like to still proceed with that. I will return all items and want a full refund of my money less shipping. Since my original emails went unanswered this was and still is the only way of communicating with your company.

Pertaining to documents that were sent to Ms. [redacted] dated October 05, 2016 and November 08, 2016, this were all the email communications that Mr. [redacted]’s had with our China Team regarding all his complaints. He is complaining now with the 20% re-stocking fee that was discussed with him in prior emails. It was explained to him that the 20% deduction was applied to the actual amount that ARI received and we will be refunding him the same exact amount that we received from INDIEGOGO. Mr. [redacted] received an email on June 30, 2016 and July 01, 2016, both emails contained the Credit Refund Request Form that he never filled and sent back to our office. We have to follow company policies in order to have his request processed.  Please consider this case as “CLOSED”.  We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. We would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund status. Once again, please accept our sincere apologies and we look forward to serve them.   Respectfully,[redacted]COO/HR Manager Acumen Robot Intelligence, Inc.[redacted]@arirobot.com

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.Firstly, we would like to apologize for the inconvenience and disappointment that the consumer experienced in dealing with our INDIEGOGO AND ONAGOFLY websites recently. We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.Policy were known to every consumer that they need to get an RMA number from the seller. Without the RMA number, Onago Fly won't be able to replace, return or repair any product that has been purchase. Refunds are processed through [redacted]. They are also aware that we require each consumer to have [redacted] account, for security and identity theft purposes.ln lieu of the list provided, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted] return of package was received few months ago with only his name appearing on top of the box. There were no information for any return address nor email and no RMA included with his return. It is very clear that Onago Fly cannot do necessary action without informations and RMA. With thorough investigations, Mr. [redacted] was refunded on November 25, 2016 and he also confirmed receiving the refund to his [redacted] account. We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.ACUMEN ROBOT INTELLIGENCE N.C. We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund status. All correspondence to the complaint are printed from our HELLO website. Please Consider this case as "CLOSED".Once again, please accept our sincere apologies and we look forward to serve them.

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 03, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Ms. [redacted] with PIU# [redacted]. Ms. [redacted] should be fully aware that [redacted] is a crowd-funding campaign and has to follow every policy. Ms. [redacted] never submitted any Credit Refund Request. We are in communication with her and waiting for her response for her to be REFUNDED and will be emailing her a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inc. takes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you, for taking the time to address this issue.

We ONAGOfly, unfortunately, we cannot offer a refund based upon our guidelines once the item is delivered. We can suggest an exchange/ replacement, and repair for the client’s drone for an effective drone. This offer is still available and wish the client can take advantage of it.