Acumen Robot Intelligence Inc

With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we
have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of June 17, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr*** *** with PIU# ***Mr*** should be fully aware that INDIEGOGO is a crowd-funding campaign and has to follow every policyMr*** never submitted any Credit Refund RequestWe are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every Customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot intelligence, Inctakes customer service very seriously and we want every Customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue

With regards to complaint listing that was
requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everythingin lieu of the list with filing date of July 10, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr*** *** with PIU# ***Mr*** was REFUNDED on September 19, Please find attached document for referenceAt Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers

This complaint has been resolved Thank you for all your help

We ONAGOfly offered Mr*** a repair or a replacement for a drone, and we spoke to the client about his refundUnfortunately, we cannot offer a refund based upon our guidelinesWe suggested an exchange/ replacement, and repair for the client’s drone for a more functional effective droneThis
offer is still available and wish the client can take advantage of it. ONAGOfly Support Team

With regards to complaint listing that was requested from your office, this pertains to one among the unanswered letterWe would like to inform your office that we are aware to respond within days and due to the lack of response to your correspondence, our Revdex.com business review shows that we
have a very low ratingWe would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sentWe are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of July 10, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr*** *** with PIU# ***Mr*** was REFUNDED on September 19, Please find attached document for reference.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchasesThe company aims to consistently deliver a professional service to our customers

As mentioned on the previous message, the product cannot be issued a refund once the item is shipped outCustomer must fill out the Refund form prior to the shipment dateHowever, we offered the client for services about exchange/ replacement and repairs under his warranty.
Thank you, and have a great day!

As mentioned over the phone, I am following up with your email address and we will let you know, in written description, about Mr. [redacted]'s case. So, this is what I have on my end. It seems that Mr....

[redacted] was already refunded, and I can provide you this screenshot:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

With regards to complaint listing that was requested from your...

office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.
in lieu of the list with filing date of July 08, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr. [redacted] with PIU#[redacted]. Mr. [redacted] should be fully aware that [redacted] is a crowd-funding campaign. Mr. [redacted] received the drone and never mention anything about the REFUND. Please find attached document for reference.
At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional service to our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We ONAGOfly, unfortunately, we cannot offer a refund based upon our guidelines once the item is delivered. We can suggest an exchange/ replacement, and repair for the client’s...

drone for an effective drone. This offer is still available and wish the client can take advantage of it.

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of September 26, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Mr. [redacted] should be fully aware that [redacted] is a crowd-funding campaign. We had sent Credit Refund Request Form to Mr. [redacted] but never get anything back from him. A standard policy has to be followed in order to get REFUNDED. Please find attached document for reference.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistentlydeliver a professional service to our customers.Please know that Acumen Robot intelligence, Inc. takes customer service very seriously and we want every customer to have an enjoyable experience with our products.

Assigned ID [redacted] Thanks to your working for my complaint resolution ! The company, ONGOfly, sent the drone to me  last week.After I asked what my order had become? last month, they sent me  only one mail.And they ignored me.So I asked you ,Revdex.com,  to solve  my...

complaint.Then my order was appeared on their system suddenly, and I gave the goods. It just costs an expense even if I return goods now from Japan.I give up !However, if I didn’t complain ,I might get nothing.It thanks for the activity of reason you!

the company's service getting better

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear Full Refund, why is this company unable to refund my payment that they have held for 6 months and then send a product that does not work? 
Regards,
[redacted]

With regards to several letters that we've received, we noticed that it would always say "two weeks ago we sent a reminder message and a copy of the complaint" And for this reason, we are required to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business...

review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the letter dated September 07, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Please find attached copy of email Correspondence to the Complaint printed from our INDIEGOGO website. We emailed the customer and he wants us to send him the updated version of drone. Please consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

Hello  We're sorry about the unexpected trouble , if you need any assistance , please feel free to send an email to [email protected] request an RMA # if it's still in Warranty and get the product repaired .If you need any further help , please let us know .Thank you.

With regards to complaint listing that was...

requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.
in lieu of the list with filing date of July 15, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted]s with PIU#[redacted]. Please find attached email conversation with one of our office personnel (controller) and proof of delivery to his residential address that was provided by Mr. [redacted]. All correspondence to the complaint are printed from our HELLO website. Please Consider this case as "CLOSED".
We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response has nothing to do with the sub par product delivered to consumers. My issue is not with instructions delivered or not but of a product that it no way meets what was initially described in their advertising. 
Regards,
[redacted]

With regards to Complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Mr. [redacted] should be fully aware that INDIEGOGO is a Crowd-funding campaign and has to follow every policy. Mr. [redacted] never submitted any Credit Refund Request nor any RMA Form and he still have his drone. We already offered him a replacement of the drone and it will be shipped to his residence in ILLINOIS.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional service to our customers. Please know that Acumen Robot Intelligence, Inc. takes customer service very seriously and we want every Customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.