Acumen Robot Intelligence Inc

We ONAGOfly offered Mr. [redacted] for a repair or a replacement of a drone, and we spoke to the client about his refund. Unfortunately, we cannot offer a refund based upon our guidelines. We suggested an exchange/ replacement, and repair for the client’s drone under his warranty. This offer is still...

available and wish the client can take advantage of it.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
This is a difficult letter to respond to with a simple yes or no.  To answer their claim regarding not getting a specific form completed for refund, I requested the form and was denied by the company.  I have the email showing this if you wish to have it for your records.I was contacted by a customer service representitive named [redacted] on 11/29/16 and promised that I would be receiving the new upgrade to the Onagofly called the 1+.  She promised that I would have a routing number by the end of the week, which would have been 12/2/16 at the latest.  As of today, 12/13/16, I have recieved no such tracking number.  If they send a replacement and the promised fuel stick (Still not received) this would meet my needs.  However, I'm afraid this is just another stalling technique.  I reached out to [redacted] today specifically and will let you know if I hear anything in return. Regards,
[redacted]

As mentioned over the phone, I am following up with your email address and we will let you know, in written description, about Mr. [redacted]'s case. So, this is what I have on my end. It seems that Mr. [redacted] was already refunded, and I can provide you this screenshot:

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that ?our office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 06, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Mr. [redacted] should be fully aware that INDIEGOGO is a Crowd-funding campaign and has to followevery policy. Mr. [redacted] never submitted any Credit Refund Request and he still have his drone. We are in communication with him and waiting for his response for him to be REFUNDED and will be emailing him a form for proper processing of his request.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot Intelligence, Inc. takes customer service very seriously and we want every Customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still want to send my "drone" back to you to get my money back!
Regards,
[redacted]

With regards to several letters that we've...

received, we noticed that it would always say "two weeks ago we sent a reminder message and a copy of the complaint" And for this reason, we are required to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.
In lieu of the letter dated September 07, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Please find attached copy of email Correspondence to the Complaint printed from our INDIEGOGO website. We emailed the customer and he wants us to send him the updated version of drone. Please consider this case as "CLOSED".
We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of July 08, 2016, we, at [redacted] would like to formally respond to an allegation made by Mr. [redacted] with PIU#[redacted]. Mr. [redacted] should be fully aware that [redacted] is a crowd-funding campaign. Mr. [redacted] received the drone and never mention anything about the REFUND. Please find attached document for reference.At Acumen Robot intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional service to our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 
Full Refund, why is this company unable to refund my payment that they have held for 6 months and then send a product that does not work? 
Regards,
[redacted]

With regards to complaint listing that was requested from your office, this pertains to [redacted] among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of August 19, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. Nelson William with PIU#[redacted]. Attached are several email copies proving Conversations with our Headquarters in China that customer has never requested for any Refund and as per his Complaint, he only requested through his bank ([redacted]), where as a company policy, every customer has to follow the right procedure to file any claims. All correspondence to the complaint are printed from Our HELLO website. Please consider this case as "CLOSED".We assure you that their Complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

Please find attachments pertaining to documents that were sent to Ms. [redacted] dated October 05, 2016 (also provided her with attachments) regarding Mr. [redacted] complaints.Second page is a copy of the DHL delivery confirmation with #[redacted] (ontop of upper left side). As...

per Mr. [redacted]'s complain, he mentioned that this was a fake number. As [redacted].Please Consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and Services as well as the service levels.We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated of a bi-weekly basis regarding status of the product, availability and refund status.

In lieu of the list with filing date of August 13, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. We emailed the customer and he was REFUNDED as per his request. Please consider this case as “CLOSED”.  We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. We would like to inform your office that we are doing the best that we can to respond to our customers’ need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund status. Once again, please accept our sincere apologies and we look forward to serve them.   Respectfully,[redacted]COO/HR Manager Acumen Robot Intelligence, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[While the product is awful and does not work, that is not my main issue. I tried multiple times to cancel prior to Onagofly shipping it and my emails were ignored along with my phone calls. when I spoke to [redacted] at Onagofly at 6/3/16, he admitted the miscommunication errors and stated it is due to being a smaller company. He then stated while he understood, the manager was still denying a refund. He stated he would only repair or replace. He also stated it would be a minimum of 4 weeks for a replacement which I hardly believe since people who ordered in December, still havent received anything.  I have attached there refund policy from the company website which clearly states you can receive a refund prior to shipment. They just decided to ship the product instead of cancelling my order. It also states to reach out to the owner [redacted] but I was told he cannot be reached and they refused to give me his contact information. I have also attached one of the email replies I sent back in March from someone named [redacted] You will notice that at no point did they answer my question. While they did ship the product, it also did not include everything originally promised and did not work. I have included two links so you are able to notice I am not the only one dealing with this company. I have included a link that another person who had issues created for people for assistance [redacted] . You can also go to the Onagofly Facebook page and glance at the comments and Onagofly Complaints. There are tons of people with the same issues as myself. It is clear how they are treating customers. I do not understand how they will not refund me when I originally asked for one prior to it shipping, ignoring calls/emails, telling me the owner [redacted] is unreachable, and sending an incomplete package with a product that doesnt do what it was advertised]
Regards,
[redacted]

[redacted],as per our conversation I have sent the form back signed again now two times, The form was signed and sent back again 2/13/17. I have not heard back from Accumen Robot and per our conversation I will contact you again if I don’t hear back from them which I don’t believe will happen since they have never responded from over a year ago. I will let you know next week to keep the file open.  Ref. case number [redacted]thank you for your helpBen Hissam

With reference to consumer complaint letter dated August 10,...

2016 pertaining to [redacted] with assigned ID#[redacted] was REFUNDED on July 04, 2016.
At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is satisfied with their purchases. The company aims to consistently deliver a professional service to our customers.
Please know that Acumen Robot intelligence, Inc. takes customer service very seriously and we want every customer to have an enjoyable experience with our products.
Thank you for taking the time to address this issue.

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your Correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.
Firstly, we would like to apologize for the inconvenience and disappointment that the consumer experienced in dealing with our INDIEGOGO AND ONAGOFLY websites recently. We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
Policy were known to every consumer that they need to get an RMA number from the seller. Without the RMA number, Onago Fly won't be able to replace, return or repair any product that has been purchase. Refunds are processed through [redacted]. They are also aware that we require each consumer to have [redacted] account, for security and identity theft purposes.
ln lieu of the list provided, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. [redacted] return of package was received few months ago with only his name appearing on top of the box. There were no information for any return address nor email and no RMA included with his return. It is very clear that Onago Fly cannot do necessary action without informations and RMA. With thorough investigations, Mr. [redacted] was refunded on November 25, 2016 and he also confirmed receiving the refund to his [redacted] account.
We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
ACUMEN ROBOT INTELLIGENCE N.C. We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability and refund status. All correspondence to the complaint are printed from our HELLO website. Please Consider this case as "CLOSED".
Once again, please accept our sincere apologies and we look forward to serve them.

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of July 18, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU#[redacted].With regards to the product that he had funded, we already responded to Mr. [redacted] and he agreed for us to ship him the product. Please consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.We would like to inform your office that we are doing the best that we can to respond to our customers' need and with our INDIEGOGO Campaign Website, consumers are updated on a bi-weekly basis regarding status of the product, availability, rma procedures and refund status.Once again, please accept our sincere apologies and we look forward to serve them.

With regards to several complaints that we never receive and this was when I called your office, wanting to get an updated rating for our company and was informed that we still have 15 outstanding unanswered listing. A copy was requested for the 15 unanswered letter, we would like to inform your...

office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.In lieu of the list with filing date of August 13, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted] with PIU# [redacted]. Please find attached copy of email correspondence to the complaint printed from our INDIEGOGO website. We emailed the customer and he was informed pertaining to his REFUND request. Please consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

With reference to consumer complaint letter dated August 10, 2016 pertaining to [redacted] with assigned ID#[redacted] was REFUNDED on July 04, 2016.At Acumen Robot Intelligence, Inc., we strive to make sure that our products are of the highest quality and that each and every customer is...

satisfied with their purchases. The company aims to consistently deliver a professional service to our customers.Please know that Acumen Robot intelligence, Inc. takes customer service very seriously and we want every customer to have an enjoyable experience with our products.Thank you for taking the time to address this issue.

With regards to complaint listing that was requested from your office, this pertains to one among the 15 unanswered letter. We would like to inform your office that we are aware to respond within 14 days and due to the lack of response to your correspondence, our Revdex.com business review shows that we...

have a very low rating. We would like to clarify this, first and foremost, we have not been receiving any "first" letter that your office sent or had sent. We are very much aware that with any letters or documents that are to be received by our office personnel, we are 100% on top of everything.in lieu of the list with filing date of July 15, 2016, we, at ONAGOFLY would like to formally respond to an allegation made by Mr. [redacted]s with PIU#[redacted]. Please find attached email conversation with one of our office personnel (controller) and proof of delivery to his residential address that was provided by Mr. [redacted]. All correspondence to the complaint are printed from our HELLO website. Please Consider this case as "CLOSED".We assure you that their complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.