Adair Solar

my wife and I used this company only after reviewing the register of contractors record and calling other customers my family had also use them with good success. We did an energy saving program which included duct work radiant barrier solar water heater. We received a 43 percent savings this past summer and I are running about 23 percent through the winter months right now. This is our first complete year which will end in june with the new energy products in place. I am satisfied that the [redacted] rebates and taxes came back the way they said it would.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will contact this customer and meet them about this issue.  We show a month of savings over 40% and another four months saving between 18% to 30%.  We are excited about these results and will meet with the client is see why they are unhappy.Thanks, [redacted]

Received a unsolicited call from [redacted] at Adair this evening. When I told him I was on the Do not call list he rudely hung up on me. Total A-hole

I have reviewed the letter think we have just a little miss understanding.  I have asked my customer service representative [redacted] to reach out to the customer and explain our referral program.  When we do our quality control inspection after the job is complete we offer $500 for referrals...

that get installed to our customers.  As I reviewed this file I noticed we have paid the customer the rebates as described with our program.  I have also found an additional $750 paid to the customer.  It looks like this extra money paid was a special request by the sales person to pay more than the $500 for the referral program.  We will propose to the customer to withdraw the complaint as we have everything we said we would do.
Adair Paid the customer $750 on 2-20-2014 with check number [redacted], $750 on 3-26-2014 with check number [redacted], and $750 on 3-26-with check number [redacted].
If you have question please let us know.  This complaint should be removed.
Thanks, [redacted]

Mr. S[redacted] entered into this contract in January 2013. He received $1000 worth of services including: furnace clean out x2, replaced blower motor cap x2, pulled and cleaned evap coils x2, and freon for 2 units. Just these things mentioned here is a cost of $1000. He paid only $1310 for all of that plus a 5 yr PMA for 2 units.
In September of 2013, he tried to get [redacted] to reverse the charges. We have record of this happening at least 2 times. This has been an on going issue since the beginning.
Again, we stand by our first response in that Adair is unwilling to refund any of this money. We are willing and able to service Mr. S[redacted]'s 2 AC units at [redacted] [redacted].
Thank you for your time and consideration in this matter.
 
Jennifer R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
Back in January, I provided all
my original statements for gas and electric to the 2nd sales rep
that came to my house.  At one point I
received a call from Adair requesting my bills and at that time I informed them
that I had already supplied them to the Rep. 
They called the rep and confirmed he had them. On April 14, 2014, I sent
my 2014 bills to Adair and again on May 1, 2014.  I am not sure why they are stating they do
not have them as I had confirmation from them twice over the phone and per
there e-mails thanking me for sending them.
In the beginning of March, I
received my tax rebate from Federal and state tax.  On March 20, 2014 I sent the payment to **
Capital which included all the tax rebates plus the balance of the $1500.00
rebate from Adair.  So in March, I had
paid back everything that I should have for the portion of Adair.  I do not know why the payment has not
dropped.
As for the conference call, I
received a call at work even though they knew I would not be there as it’s my
day off, they were supposed to call my cell. 
The ** rep left me a messa** so I will be calling her later today.  I understand that they have to wait a few
months for the saving but the sales rep sold me the system stating that I would
be saving enough money every month to cover my ** payment that is not
happening.  He overstated my savings and
their lies the entire problem.
Thank you

I was contacted with an offer of a free inspection and tune-up, and the technician,[redacted], did just that, no bait and switch or sales pitch, just left me with some information for additional services regarding solar electrical systems to save on energy costs. [redacted] was professional, courteous, and respectful. Great job.

I have a meeting with this client 2-17-14.  This customer has been paying for this system for over six months.  I am not sure why they do not think they have to pay on the loan they agreed to.  I am sure we will be able to make this situation better after meeting with them.  As a...

note they have not followed the terms of the contract by submitting utility bills to our company.  We have no way of intelligently knowing if the bills are not decreasing as the system is designed to do.  If they are not we have a way to correct that.  I thing the customer may have not understood the tax credits they would get and how they would get them.  We have spoken to them and corresponded through email extensively. My staff has been trying to address this customers concerns but they are not understanding we are only trying to help them.  I will report back after the meeting on Monday to let the Revdex.com know the out come.Sincerely,[redacted]

To Whom it May Concern:
I am responding to Complaint #[redacted], Michael S[redacted].
The customer's information in The Statement of the Problem, is incorrect. Adair's phone #'s have remained the same since the company was started, as well as our company name.
We have documented 3x's...

that Debbie has tried reaching out to Mr. S[redacted]. Unfortunately, we now learn that we had the wrong phone number. Also, the address Mr. S[redacted] has listed on this complaint is not the address with the AC contract.Debbie was finally able to speak to Mr. S[redacted] on 3/4/16, using the phone number provided here. Debbie has offered to start the contract over from the beginning and requested that Mr. S[redacted] give us a chance to make up for this inconvenience.  Mr. S[redacted] is unwilling to do so.
Adair values our customer's and we certainly want our customer's to be happy with the service they receive from Adair. 
In light of the situation and Adair not having the ability to reach Mr. S[redacted], we will happily come out and service Mr. S[redacted]'s AC units as per the contract. 
Adair is unwilling to make a refund on this contract. We are very willing and able to fulfill our part of this contact and service Mr. S[redacted]'s AC units. 
Sincerely,
Jennifer R[redacted]

We have reached out to the customer to attempt to resolve this problem.  [redacted] in our office will set up a meeting to get the issues worked out.[redacted]

We apologize for your inconvenience.  My records indicate this number was called last August 14, 2014 at the time you requested we take your name off our list.  My records indicate we did at that time.  We are a local plumbing company that has been in business for 37 years and have...

found that sometimes our sales and marketing people do not follow the policies and procedures of our company 100% perfect.  The management staff at that time no longer works for us as result of continual improvement to our customer service.  I would like to personally offer at no cost to this home owners to flush their water heater and perform a plumbing inspection.  We offer this to try to make this inconvenience right and clear up any possible assumptions that our company is a scam.  Please schedule this appointment with our scheduler [redacted] ###-###-#### if you would like the offer.  If not please rest assure we will not contact this number again.Thanks, [redacted]

complaint ID#: [redacted]
I provided the...

customer with the correct information she needed to reach out to her finance company on this matter. Adair does not have access to any of the billing/statement information provided to customer by [redacted] Bank. I did reach out to [redacted] and they provided a Spanish contact for her to make it easier. As far as the misunderstanding with the 18 month period. It is not a grace period. It is 18 months with no interest added to total cost. The customer is still required to make monthly payments during this 18 month period. This 18 month period is provided by the finance company but it is deferred interest for 18 months. If the total balance is not paid by this time then the deferred interest is 26.99% on total amount. The customer did sign paperwork to that affect as well. 
I also have provide customer with copies of all the finance documents they signed in case the have misplaced their copies.
I am confident this will be all they will need to get this cleared up.
 
Sincerely,
Jennifer R[redacted]

October 20, 2015
We had a Green Monster Solar Hot Water Heater installed in 2010. In May of this year, 2015, it began to make weird noises and we shut it down. We had Adair Plumbing come out and check it because they were the Installers of the Unit. Again this was in May. Adair returned in June, 2015 to examine the panels and to get the Serial numbers on them. At this time, we were told that it would take 30 to 90 days to receive the Warranty Panels and to make an appointment as soon as they received them. We called the first of September and were told they were back ordered. We called the first of October and was told they should be here any day.
October 19, 2015 we called Adair and got the same answers but was given the phone number to call FAFCO to get an answer from them. ADAIR informed me that they represent GREEEN MONSTER in the claims of the equipment. FAFCO informed me that they make the panels 24 hours a day and that they ship them out daily. We called back to Adair and informed them of this and got the Claim numbers of the panels. Upon calling FAFCO back with the numbers, we were informed that they know nothing about ADAIR and the claim. That, they only deal with Reid Head Plumbing in Arizona. Again, FAFCO did not have any knowledge of ADAIR Plumbing on File.
October 20, 2015 we called ADAIR and informed their representative that FAFCO did not know anything about ADAIR Plumbing. The representative informed me that they would speak with the Owner of ADAIR. The Owner of Adair called me back and informed me that their attorneys informed them not to handle the Green Monster claims due to many Law Suits brought upon Green Monster. When asked why he did not inform us earlier he could not give me an answer.
As you can see we had several communications with ADAIR and the point of not taking care of the Warranty was not discussed.
In the mean time we have been without a Solar Hot Water Heater for 6 months now and have lost money on our utility bill.

[redacted]:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for...

the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have an attached letter from our office about this issue.  We offered to help the client because we had an issue with our phone system during that month.  We cannot give the money back on the contract but we offered to help with the stated issue with the phones.  We have not heard...

back from the client after the attached letter until now.  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

Back in January, I provided all

my original statements for gas and electric to the 2nd sales rep

that came to my house.  At one point I

received a call from Adair requesting my bills and at that time I informed them

that I had already supplied them to the Rep. 

They called the rep and confirmed he had them. On April 14, 2014, I sent

my 2014 bills to Adair and again on May 1, 2014.  I am not sure why they are stating they do

not have them as I had confirmation from them twice over the phone and per

there e-mails thanking me for sending them.

In the beginning of March, I

received my tax rebate from Federal and state tax.  On March 20, 2014 I sent the payment to **

Capital which included all the tax rebates plus the balance of the $1500.00

rebate from Adair.  So in March, I had

paid back everything that I should have for the portion of Adair.  I do not know why the payment has not

dropped.

As for the conference call, I

received a call at work even though they knew I would not be there as it’s my

day off, they were supposed to call my cell. 

The ** rep left me a messa** so I will be calling her later today.  I understand that they have to wait a few

months for the saving but the sales rep sold me the system stating that I would

be saving enough money every month to cover my ** payment that is not

happening.  He overstated my savings and

their lies the entire problem.

Thank you

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

While I appreciate the response from the company, it does not address the issues stated. The check that was promised was not mailed in a timely manner. After waiting for four months and attempting to contact the company, the check was still not mailed. However, upon receiving the complaint filed, the company called us, sent the check, and set up an appointment for the General Manager to meet with us. There was no explanation given regarding the reason for delay. The meeting with the General Manager is schedule for later this week; at that time, we will be able to determine if the requests previously made will be addressed. Stating that for a one month period that 40% was saved is not what was promised by the company. We were quoted a 25% savings every month which is why the money was owed. This has not happened consistently and the reduction of our energy/power bill has not occurred - the price per month has remained exactly the same or slightly increased since the installation of products. For this reason, we are still unsatisfied. 

Regards,

We apologize for your inconvenience.  My records indicate this number was called last August 14, 2014 at the time you requested we take your name off our list.  My records indicate we did at that time.  We are a local plumbing company that has been in business for 37 years and have...

found that sometimes our sales and marketing people do not follow the policies and procedures of our company 100% perfect.  The management staff at that time no longer works for us as result of continual improvement to our customer service.  I would like to personally offer at no cost to this home owners to flush their water heater and perform a plumbing inspection.  We offer this to try to make this inconvenience right and clear up any possible assumptions that our company is a scam.  Please schedule this appointment with our scheduler [redacted] ###-###-#### if you would like the offer.  If not please rest assure we will not contact this number again.Thanks, [redacted]

All we are attempting to do with the [redacted] account is get the utility bills to find out how much energy the panels are producing.  [redacted] is just trying to help the customer with savings issues they may have.  If we can't communicate or inspect the job to see how we can help it will be difficult to serve the client.  It would be nice to have the utility bills send into our office for the 12 months prior to the install and every month after the install.  We will then be able to speak intelligently about the system on this house.  These bills can be faxed to our office [redacted] or emailed to [redacted].  We need the customer to help us with the bills then we can perform the inspection.  We want to make sure the system is turned on and working like it should.