Adair Solar

Review: Last spring I met with an Adair representative, [redacted] about going green with solar panels. He was very thorough discussing the process, installation, how many panels I would need to achieve little to no [redacted] bill, expectations, and any other concerns or questions I had. At that meeting, I was very excited to receive a guaranteed $10-20 electric bill depending on that I got the quoted amount of solar panels [redacted] and I discussed. At this meeting I decided to go ahead with [redacted] getting his suggested amount of solar panels on my house. At first, everything went to plan, although, during the installation process a pipe on the side of my house was broken by an Adair worker. I reported this and they agreed to come right out and fix the broken pipe. I am still waiting for this pipe to be fixed. Next, I didnt receive any paperwork about these solar panels. I received paperwork to get the solar panels approved by [redacted] and after that I was forgotten. When talking with [redacted] he discussed me receiving a tax credit for going green. Just to get these papers was like pulling teeth, but eventually I received them. A little after this point, I have had these solar panels for a couple months and noticed my bill was not dropping to anything close to what [redacted] and I discussed. This month my bill was just under $250- nothing close to $10-20 that I was guaranteed! Normally this month my bill would be around $280-290. At this point I found out that Adair had no information on me. I didnt exist! I have not received any other paperwork, other than noted, on these solar panels even though I have constantly requested any and all papers. I never signed any contracts, did not have any other meeting to discuss my monthly payments for these solar panels, I do not even know what kind of solar panels are on my house! Another issue that I discussed with [redacted] was that I would be able to decide how much of a payment I wanted to make on these solar panels. Currently, I have saved $40 this month and am receiving a bill for $310 for these solar panels. I have constantly called and tried to fix this problem to no avail. Nothing that was discussed and guaranteed has happened nor fixed. I have no paperwork on anything, a bill for a product that does not work for what I was guaranteed , I now have to fix a broken pipe that they broke, and the only answers I get is sorry, [redacted] doesnt work for us any more. I was guaranteed a product that does not work for what I was promised- they made dirt intentionally look like gold.Desired Settlement: At this point I just want everything off my roof, the pipe Adairs workers broke fixed, and to be done! I do want any more responsibility to this falsely advertised solar unit!

Business

Response:

We have made several attempts to contact the customer to work on resolving her issues. [redacted] in our customer service department has left a few messages to try to help resolve the issues. We found that we have sent the customer her purchase agreement before and we can get her another copy. We need to do an inspection on the system and get copies of her bills to see if we can determine what kind of savings she is getting. As far as broken pipe I was not aware of this and we will get a crew out to fix it as soon as we get her to call back or answer our calls. We will not be able to remove the system or refund the money as this is a contract she entered into and the work has been performed according to the contract. We stand ready to help we just need to make contact with her first. I can report back when we get in contact with her.

Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received 2 telephone calls from Adairs representative, [redacted], 1 asking for my online [redacted] accounts password which I have found completely appalling. I have a password on my account to protect my account and myself, it is my password- not to be shared. At this point I do not have anymore vacation time to spend fixing this problem, I, like others, must work to survive. I cannot continue to waste my lunches on the phone to no avail. I have spent to much time waiting for Adair workers to show up at my house to attempt to fix my broken pipe and not fix it, making multiple phone calls to Adair to address my issues for which they are aware of, and to attempt fix the solar panels themselves which also is not working to what their representative promised. I am also, still awaiting the purchase agreement with its terms and conditions which I have not yet received either. I do still have the same address, hopefully any day now it will arrive. Adair is more than welcome to do a full inspection on this unit, although, as previously stated I cannot take the time off of work to wait around. Again, my issue with this unit is that I was promised an [redacted] bill of $10-20 and I'm receiving bills much, much more than that. Spending $25,000 and only saving around $40 was never discussed or it would have never went on my roof!

Regards,

Business

Response:

All we are attempting to do with the [redacted] account is get the utility bills to find out how much energy the panels are producing. [redacted] is just trying to help the customer with savings issues they may have. If we can't communicate or inspect the job to see how we can help it will be difficult to serve the client. It would be nice to have the utility bills send into our office for the 12 months prior to the install and every month after the install. We will then be able to speak intelligently about the system on this house. These bills can be faxed to our office [redacted] or emailed to [redacted]. We need the customer to help us with the bills then we can perform the inspection. We want to make sure the system is turned on and working like it should.

Review: This company is a multiple violator of the Do Not Call list. They have called my number repeatedly over the years; and, despite telling me that they would remove my number, they continue to call. I have filed complaints with the feds regarding the Do Not Call list violation (which always seems to do nothing), so am now dealing with them in a more direct manner locally. No one should do business with a company that cannot follow basic sales rules that have been in place for years.Desired Settlement: NEVER call me again... NEVER!

Business

Response:

We apologize for your inconvenience. My records indicate this number was called last August 14, 2014 at the time you requested we take your name off our list. My records indicate we did at that time. We are a local plumbing company that has been in business for 37 years and have found that sometimes our sales and marketing people do not follow the policies and procedures of our company 100% perfect. The management staff at that time no longer works for us as result of continual improvement to our customer service. I would like to personally offer at no cost to this home owners to flush their water heater and perform a plumbing inspection. We offer this to try to make this inconvenience right and clear up any possible assumptions that our company is a scam. Please schedule this appointment with our scheduler [redacted] ###-###-#### if you would like the offer. If not please rest assure we will not contact this number again.Thanks, [redacted]

Review: I told them to remove the water heater and solar panels the second day we have 3 days to do it in,they were supposed to come and repair the ceiling the next day where one of there works stepped off the board and stepped through the ceiling,and a hole in the wall next to the water tank.Desired Settlement: repair the holes and remove the water heater and panels

Business

Response:

We have not received a cancellation notice from this customer. I will reach out to the customer to see how we can resolve this issue. We have found when customers will contact our office with issues we can resolve them with out involving the Revdex.com.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

the second day I email to there office to cancel,they also said they would fix the damage they done putting in the hot heater,they said they would do the next day,not done to this date,sincerly [redacted]

Regards,

Business

Response:

We have not had a correct phone number for this customer from day 1. The number he gave us is no longer in service. We have send crews and tech's to his house with no answer because we could not contact him. He has a contract with us and did not cancel with in the cancellation period. We don't normally cancel contracts after the cancellation period. I tried to call him with no answer today to get this worked out. I am not sure what to do until he will receive my call to get this worked out. I would be willing to go to his house if necessary to get this worked out.

Thanks, [redacted]

Review: I am complaining for my Hispanic friend who is being harassed by a collection agency because on or about 4-5-15 her husband [redacted] signed a contact with the above company. They had NEVER received statements or phone call and were told by their salesperson Neldon C[redacted] that there was an 18 month grace period. They thought the lack of bills were due to that. However, a collection agency called them and asked for interest on the unpaid bills that they NEVER received. Both [redacted]'s are upstanding working people and this is unfair. It is not 18 months yet and this is being unsatisfactorily resolved by the Adair Solar and Plumbing because they are unresponsive.Desired Settlement: Have the [redacted] get a bill for the contracted amount up to 3/15/2016 and they will pay it. It is a billing mistake to add interest and ESPECIALLY have a mark on their credit.

Business

Response:

complaint ID#: [redacted]I provided the customer with the correct information she needed to reach out to her finance company on this matter. Adair does not have access to any of the billing/statement information provided to customer by [redacted] Bank. I did reach out to [redacted] and they provided a Spanish contact for her to make it easier. As far as the misunderstanding with the 18 month period. It is not a grace period. It is 18 months with no interest added to total cost. The customer is still required to make monthly payments during this 18 month period. This 18 month period is provided by the finance company but it is deferred interest for 18 months. If the total balance is not paid by this time then the deferred interest is 26.99% on total amount. The customer did sign paperwork to that affect as well. I also have provide customer with copies of all the finance documents they signed in case the have misplaced their copies.I am confident this will be all they will need to get this cleared up. Sincerely,Jennifer R[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted] paid $3,880.40 to the above mentioned to "settle" the $5,000 charge. They would not accept a check so she could not receive a "paid in full" acknowledgment but I am concerned. I am writing because I employ Ms. [redacted]. I believe this is unfair since it was not even 18 months when it was "due" It was 16 when payment was demanded. Ms. [redacted] NEVER received a bill from them or else it would have been paid PROMPTLY BY CHECK. It is also my belief that since this does not go through the US Postal Service that Adair and the bank were not giving her written confirmation just and ID#. COULD YOU PLEASE MAKE SURE THAT HER ABOVE PAYMENT IS PAID IN FULL FOR THEIR SERVICE. Her daughter's e-mail address is annettei[redacted]@yahooo.com. Please send confirmation of her paid in full status to Annette and me. [redacted]

Review: I entered into a maintainence agreement with Adair Home on November 14, 2012. I paid for 3 years of service up front for a total of $540.00. The agreement called for Adair to come to my home two times a year and perform certain tune up and technical procedures ie: clean filters, lubricate parts, calibrate thermostat, etc., etc. They were also to recommend any need for replacement or repair of air conditioning/heating units. On their first maitainence visit on April 11, 2013, their technician told me I needed to replace about six feet of insulation foam tape. He stated that I could get the item for between five and ten dollars in Home Depot. I said to him that since he was January 6, 2014.already there that he replace it. I expected to pay about $25 to $35 based on his comment of what it would cost locally. He gave me a bill for $138.00. I considered this to be way out of line and considered myself as being ripped off. I gfiled a complaint with his office but never heard from them regarding this. The next service call occurred on January 2, 2014. Here the service technician ([redacted]) told me upon inspection that one of my heating units was not working and wrote this on his invoice. Since I also have a service home warranty contract with [redacted] Home Warranty Company I decided to call them to replace my heating unit. I would have to pay a $60 service call fee but if in fact the heating unit need replacement or repair they would pay the cost. I arranged for an appointment thriough [redacted] and they sent a service technician from L&S Air Conditioning and Heating on Janaur\ary 6,2014. The technician examined the aforementioned heating unit and laughed as he told me that it was not a heating unit but a air conditioner and that it was working fine as was my complete air conditioning and heating units. He was amazed that someone professing to be a a/c tech could even make such an error. I pai the $60 service fee and thanked him for his service. Since this bizarre incidnet has occurred I have called Adair Home seven times and each time have been told that the boss "[redacted]" would call me. It is now obvious to me that I will not receive their call or any satisfactionI feel that I am entitled to cancel the maintainence agreement with them and receive a 2/3 refund of my original paid price of $540 or $360. In addition I feel they should reimburse me for the $60 service call I had to make to L&S Air Copnditioning based on their erroneous information. This comes to a total of $420.00...... If this amount is not forthcoming I shall seek legal action....

Business

Response:

After speaking to [redacted] our air conditioning department manager [redacted] has refunded $300 of his service agreement. [redacted] has also decided to drop the complaint because of the miss understanding. We would like to have the complaint removed from our Revdex.com file as we have resolved this with the customer.

Sincerely,

General Manager

See Attached

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The matter has been resolved to my satisfaction. I appreciate the help of the Revdex.com in resolving this issue.

Regards,

Review: On March 9th,2013 I purchased and Energy Saving Maintenance Agreement from Adair-Home for a length of five year at a price of $800 the contract lists within the additional benefits a 24 hour Emergency Service.

The company serviced my home on august 2013 and June 13 ,2014 a technician named [redacted] came and serviced my Ac Unit which had been working fine. She got done about 9:00am and she told the unit was fine but recommended cleaning the Air Ducts cleaned, so I made and appointment to do this service. When I came home that night from work at about 7:30pm my unit had stopped working, immediately I called their office but of course it was after hour so I called their emergency number but to my surprise it gave me the phone number to their office.

I ended up calling another company to come and check the unit, and told me the blower motor had burned up.

To make my story shorter I ended up having to replace my unit with a new one with another company.

I contacted Adair several times because due to me replacing the unit I wanted at least $700 dollars from the contract . I even wrote then a letter on June 25, 2014 asking for this money back, but I have received to this day no responseDesired Settlement: Get at least $700 dollars back

Business

Response:

I have an attached letter from our office about this issue. We offered to help the client because we had an issue with our phone system during that month. We cannot give the money back on the contract but we offered to help with the stated issue with the phones. We have not heard back from the client after the attached letter until now. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After having my Ac Serviced by Adair Home and having to replace the unit at a cost of $7000 dollars, I can not have this people come near my new unit, besides it came with a 5year maintenance program.Second the letter they sent you, claiming they sent it to me, I have never seen until today, but I have received notice to call then to set up a maintenance appointment. So since my unit came with the maintenance program. I still want my $700.00 dollarsback

Regards,

Business

Response:

We had a problem with our phone system the weekend of the problem. On the next Monday when we reached out to the customer she was not willing to work with us. We offered to do a service for her for free that she had previously been quoted $280. This service was a duct clean. If the customer would have given us the opportunity to price quote the new air conditioning unit we could have price matched or offered a better price. This customer had a 17 year old unit. It was old and our main purpose in getting an agreement in place is to help when the unit it fails. This is the business model we hope to accomplish. When we make mistakes we try to correct the situation. I feel our customer service manager Jennifer did all she could to try to resolve this with the customer. I also find it frustrating that the issue was in June of this year. We offered to resolve this issue at that time by serving the customer with other products and services our company offers. We told the customer 6 months ago we are not going to pay the $700 she asked for. She has now decided to contact the Revdex.com to get a different answer to the request for money back. We offered to help resolve this and the customer refused. I will still offer to perform the duct clean on her system as an attempt to make the customer happy.

my wife and I used this company only after reviewing the register of contractors record and calling other customers my family had also use them with good success. We did an energy saving program which included duct work radiant barrier solar water heater. We received a 43 percent savings this past summer and I are running about 23 percent through the winter months right now. This is our first complete year which will end in june with the new energy products in place. I am satisfied that the [redacted] rebates and taxes came back the way they said it would.

I AM VERY PLEASED WITH THIS COMPANY I WAS CALLED LAST WEEK AND SET UP AN APPOINTMENT FOR MONDAY TO MEET WITH AN ENERGY CONSULTANT TO SHOW ME HOW TO SAVE ON MY ELECTRIC BILL AND RECEIVE TAX CREDITS TO DO IT. I BELIEVE HIS NAME WAS [redacted] HE WAS SO INFORMATIVE AND WE ENDED UP GOING WITH THE PROGRAM. ON TUESDAY THE PRODUCTS WERE BEING INSTALLED IN MY HOUSE. I LOVE HOW FAST THEY WERE ABLE TO DO THIS!! BY WEDNESDAY EVERYTHING WAS ALL DONE!! I AM COMPLETELY SATISFIED AND I CANNOT WAIT TO SEE THE SAVINGS. MY BILLS IN THE SUMMER TIME WERE KILLING ME LITERALLY $400 I WAS TOLD AT LEAST 25% AND MAN ANY TYPE OF REDUCTION IS AWESOME! NOT TO MENTION WHAT I AM DOING FOR THE ENVIRONMENT!! I CAN NOW SAY I CANT WAIT FOR SUMMER TO COME JUST SO I CAN SEE HOW WELL IT WORKS. GREAT WORK ADAIR!

Review: I signed a contract with Adair to reduce my energy consumption by a guaranteed 25% on Feb 24th 2014. The 25% is in writing in the contract. I have never seen the savings and the useage has gone up 3% instead of down. I informed the sales person that the problem wasn't my energy star water heater or any of the other products he demanded needed to be installed. It was the HVAC. Of course he didn't listen. I've have nothing but trouble from the equipment they installed (water heater has broken twice in under a year); and have seen zero savings which are guaranteed in the contract. I'm saddled with 14,000 dollars in debt, with zero savings to show for it.Desired Settlement: I have told them that I would agree to a really good deal on the HVAC and pay them 5,000 dollars for a new unit, which would make up for my time and lack of savings. They have refused to return my call to agree to this. It's been another month. I want them to refund the entire amount $14,900.00 for their equipment, remove it, and put my original brand new energy star equipment back into my house. Further, I want them reported to the [redacted], and the [redacted] for fraud. I've done everything I possibly can to work with this company to get what they guaranteed me in writing, and they refuse to compromise. Now I want my money back plus the interest I've had to pay. I've had enough. If my complaint isn't solved, I will continue to report them to government agencies, including the [redacted] and retain an attorney and sue for all of the above plus attorney fees.

Business

Response:

As I review the complaint and our file we have been in communication with the customer. On January 20 of this year we sent our A/C man to check the type of unit we would need to replace. I see that we offered to replace the unit for $5000. It seems as if we have not communicated with the customer the need to get half ($2500) down payment to get the project started. I have my office looking to see if we sent a letter or if the communication was just over the phone with the offer. My office Manager [redacted] is great a communication with our customers and seems we may have dropped the ball on this issue. We stand ready to honor the agreement we offered. It should be noted that we cannot remove the system or return money on the original purchase of the system. I will have [redacted] reach out to the customer to collect the down payment and get the installation of the A/C unit started.[redacted]

I received a cold call from Adair Plumbing & Heating offering plumbing services. This solicitation call was made to my home phone, even though our number is listed on the Federal Do Not Call List. The call sounded like it came from a boiler room call service. Such calls are seen as intrusive and unwanted.

Review: Was promised to receive rebates from state and federal taxes and from utility companies. [redacted] did honor rebate for a total of $2,551.50, but no other rebates received. Was told no "out of pocket" expense since rebates would be honored but we have had to pay a total of $9,698.50 out of our own pockets. We are elderly and do not have this kind of money to spend. It has caused us a great hardship to have to pay this money. Also, we have not noticed any decrease in our utilities. We have called the company several times, the first call being 5/15/11 and many, many others. We have left numerous messages with [redacted] and we have been told that he ([redacted] the general manager) is either in a meeting, on the phone, out of the office, on vacation, etc.Desired Settlement: Would like to be reimbursed the amount of $9,698.50 which is the amount that we had to pay out of pocket. We believe this amount is fair since the company and its representatives PROMISED that there would be "no cost" to us since ALL rebates were quaranteed.

Business

Response:

We have talked to this customer many times. They have asked for a refund on the project and we said no. It is not normal to ask for a refund on a contract that has been in place since March 24, 2011. This customer entered a contract with us and let us know they paid federal and state taxes. If they did not pay we would have let them know they would not get the taxes on they solar water heater. I will call them and set up a meeting to get this resolved.

Sincerer,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

We do not accept the response from [redacted]. We have not spoken to him several times. We have, however, called several times over the past 2 years to try and talk with him. His secretary, [redacted], would either tell us he was out of town or in a meeting and then we would never receive a call back from him. We do pay taxes, but we were never told that we had to pay a certain amount of taxes in order to receive a refund. We were told from the beginning that this was "no money out of pocket". This is false advertisment and we can see by the number of complaints with the Revdex.com that other people have been wronged as well. The Registrar of Contractors also indicated that they have had complaints againt this company for the same issues. [redacted] did call after he received our complaint from the Revdex.com but we refuse to talk with him now. He should have returned our calls that we started making 2 years ago if he was an honest business man and had nothing to hid. The way we look at it, he has received over $12,000.00 from us and we have gotten nothing in return - only a rebate from [redacted].

Business

Response:

We called Ms. [redacted] and she said she did not know why we were calling. We asked to speak to her husband and she said he would call. We will try again to get this worked out.

Consumer

Response:

We do not accept this 2nd response as it is not true. We received a call from the secretary and she wanted us to send her a copy of our tax returns. We refuse to do this as that is personal information that they do not need. If they can't even spell our name correctly, makes me wonder how much they really are interested in taking care of their problems. Very poor business practices. The way we look at it, they had us sign a contract under false pretences. They ASSURED us that we would get the rebates. I believe that this company and its employees do nothing but swindle and con the elderly out of their money. They should all be ashamed of themselves. I have been trying for the past 2 years to get this straightened out and never once have a been able to talk to [redacted], who I have been told is the district manager.

[redacted] and [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

October 20, 2015

We had a Green Monster Solar Hot Water Heater installed in 2010. In May of this year, 2015, it began to make weird noises and we shut it down. We had Adair Plumbing come out and check it because they were the Installers of the Unit. Again this was in May. Adair returned in June, 2015 to examine the panels and to get the Serial numbers on them. At this time, we were told that it would take 30 to 90 days to receive the Warranty Panels and to make an appointment as soon as they received them. We called the first of September and were told they were back ordered. We called the first of October and was told they should be here any day.

October 19, 2015 we called Adair and got the same answers but was given the phone number to call FAFCO to get an answer from them. ADAIR informed me that they represent GREEEN MONSTER in the claims of the equipment. FAFCO informed me that they make the panels 24 hours a day and that they ship them out daily. We called back to Adair and informed them of this and got the Claim numbers of the panels. Upon calling FAFCO back with the numbers, we were informed that they know nothing about ADAIR and the claim. That, they only deal with Reid Head Plumbing in Arizona. Again, FAFCO did not have any knowledge of ADAIR Plumbing on File.

October 20, 2015 we called ADAIR and informed their representative that FAFCO did not know anything about ADAIR Plumbing. The representative informed me that they would speak with the Owner of ADAIR. The Owner of Adair called me back and informed me that their attorneys informed them not to handle the Green Monster claims due to many Law Suits brought upon Green Monster. When asked why he did not inform us earlier he could not give me an answer.

As you can see we had several communications with ADAIR and the point of not taking care of the Warranty was not discussed.

In the mean time we have been without a Solar Hot Water Heater for 6 months now and have lost money on our utility bill.

Review: I had the Adair installation done on 1/2/2014

When the sales representative presented the product, he told not only my-self, but my neighbor that was present, that I would be saving a net $12.00 a month. That with the installation of all their products, I would be saving enough money a month to not only pay the utility company, but also the loan and have a net savings of $12.00.

On the paperwork that I have, it shows the Net monthly payment of $12.00 that he wrote. Overall since January, I have actually paid $19.00 more compared to last year.

It was also stated that after I received the full energy tax credit from the state and Federal, Adairs $1500.00 rebate that my monthly payments would drop from $188.00 a month to $93.00. I have paid all of those back and my payments are still $188.00 a month.Desired Settlement: I want them to honor what was told to me and is in writing. If not, remove the system.

Business

Response:

We have a conference call set up with this customer and her financing company tomorrow to go over the loan she has. I am sure her payment has not dropped because she has not paid the amount needed to drop the payment. We will find that out tomorrow. This is a new customer and we only have 4 months of bills to see savings. I am not sure if we have all those bills we will make sure we **t them. We will also schedule a site visit to inspect the equipment we installed to make sure it is all working according to manufacture specifications. We normally do this at 6 months but we will set her up early. We have quoted 25% savings of her utility usa** to this customer. We have it in contract that if we don't save 25% in the first 12 months we will pay the difference in her bills. We have also at the end of 12 months in a few cases added other energy savings products or systems to help our customers **t the savings we quoted. I am confident we will be able to **t this house saving we just need more than 4 months to do this. We have a 10 year agreement with this customer. We will go to this house every year for the next 10 years to check up on this system. We plan to help this customer and the system work according to the manufacture specifications. We cannot remove the system according to the request of the client. We will however work with her to **t her saving and make sure she **ts long term savings.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below

Back in January, I provided all

my original statements for gas and electric to the 2nd sales rep

that came to my house. At one point I

received a call from Adair requesting my bills and at that time I informed them

that I had already supplied them to the Rep.

They called the rep and confirmed he had them. On April 14, 2014, I sent

my 2014 bills to Adair and again on May 1, 2014. I am not sure why they are stating they do

not have them as I had confirmation from them twice over the phone and per

there e-mails thanking me for sending them.

In the beginning of March, I

received my tax rebate from Federal and state tax. On March 20, 2014 I sent the payment to **

Capital which included all the tax rebates plus the balance of the $1500.00

rebate from Adair. So in March, I had

paid back everything that I should have for the portion of Adair. I do not know why the payment has not

dropped.

As for the conference call, I

received a call at work even though they knew I would not be there as it’s my

day off, they were supposed to call my cell.

The ** rep left me a messa** so I will be calling her later today. I understand that they have to wait a few

months for the saving but the sales rep sold me the system stating that I would

be saving enough money every month to cover my ** payment that is not

happening. He overstated my savings and

their lies the entire problem.

Thank you

Business

Response:

We attempted to contact this customer to do a conference call with her finance company ** and this customer. We were unable to **t her on the phone to make this happen. She will need to call ** to find out why the bill has not dropped per the ** loan program. ** will not tell us why as it is a line of credit in the customers name. I would imagine it was just a matter of not paying enough to drop the balance. We cannot remove an installed system according to the customer request as we know these systems can reduce usa** for each year it is installed. This is a long tern investment and should not be dismissed in the first four months of operation. We will do everything in our power to make sure the system is working according to manufacture specifications.

We will call the customer to schedule our technicians to do our six month evaluation early to make sure everything was installed correctly and is working. We will need them to submit the utility bills to our office each month to ensure the savings is monitored. If we need to make any suggestions of recommendations we will be able to do that with in the first twelve months. We look forward to being able to help this customer save money with this system. [redacted] from our office will be calling to schedule the site visit.

Thanks, [redacted]

Review: This company misrepresented them selves-I was told by this company the improvements I make to my home I would save 25 percent a month I have not seen this ,since everything was done 8-13-then I was told that I would receive energy rebates from the federal government to pay the product off-I have found out a very important thing they did not disclose **if I don not owe the federal gov at the end of the year I will not receive these monies**So know there is a 16000.00 bill -they told me no problem you will be rein burst from the feds and pay off this system which by the way is not working .I need some help with this company ,plus they put this thru a loan company I never signed papers with this company green sky so I don't understand why I owe them any monies total scamDesired Settlement: they need to aborb all costs ,pay off anyone the financed this thru this was a total scam I have a third party that was a witness to all of these things

Business

Response:

I have a meeting with this client 2-17-14. This customer has been paying for this system for over six months. I am not sure why they do not think they have to pay on the loan they agreed to. I am sure we will be able to make this situation better after meeting with them. As a note they have not followed the terms of the contract by submitting utility bills to our company. We have no way of intelligently knowing if the bills are not decreasing as the system is designed to do. If they are not we have a way to correct that. I thing the customer may have not understood the tax credits they would get and how they would get them. We have spoken to them and corresponded through email extensively. My staff has been trying to address this customers concerns but they are not understanding we are only trying to help them. I will report back after the meeting on Monday to let the Revdex.com know the out come.Sincerely,[redacted]

We decided to have a solar hot water heater installed to help with our energy costs. We chose to work with Adair Homes. Adair met our expectations plus a lot more. I was so amazed that they were upfront about all they did and what they found. They did the work professionally and when a problem occurred explained the problem and what they would do about it. They found a problem that occurred with our AC system that was serviced by another company six months prior - the fuse in the fuse box had melted in the box. They fixed it the next day. I would highly recommend the company to anyone.

Review: Adair installed a solar water heater. I may 2011. The last 4 monts the solar panal has a bad leak I started calling the company about 4 months ago. I was told there would a 175.00 service charge. I told the company I was disabled and could pay all at once. the agreed to take a payment of 50.00 at the time of repair then I would pay it off monthly. I called over 10 times to get the problem fixed. 0n 8-8-2013 I left a message. I did cuss because i'm at my wits end. on 8-9-2013 I got a call from Adair. and I was told that I refused to pay the service call. I never said I would not pay. I was then told rhe service would now be 400.00. At that point the owner got in the call. and flat out told me his company would not fix the solar panal. I am SMI he said that I was setting this up to get money from his company called me stupid said that I could read. Mocked me because I'm disabled and to get a job. I lost my temper and and used bad words at him. At that point I blacked out and do not remember what I said. acording to the contract he has to fix any problems with my unit. I have a 10 yr warrenty. he made made me feel like a idoit and told me to go to hell.Desired Settlement: I would like the owner to give me a written Apology. And not talk down to people again. I do not want his company to ever cotact me again ever again. After my problem has been fixed.

Business

Response:

Due to the nature of this customer we have chosen to not do business with him. Our company was the installer of his project not the general contractor. The general contractor has gone out of business and due to the nature of the legal dispute between us and that general contractor our attorney has advised us not to do business with those customers. We did want to help this customer, but he has been leaving horrible voice mails with some of the worst language possible. The owner had to take over a call as this customer was yelling at our customer service representative. I think it is convenient this customer does not remember all the horrible thanks he said to [redacted]. We will not apologize to this person. If anything he should apologize to the customer service rep he yelled and the owner of our company for the nasty things he said to him.

Sincerely,

Review: I have a service maintenance agreement with Adair it is a 3 year contract established 03/27/2013. Part of the reason I chose to pursue this contract was because their technician [redacted] stated that there is 24 hour emergency service 365 days a year. Wednesday July 9th our air conditioning unit went out. I got home after 5PM that evening and it was 90 degrees in the house. I called [redacted] to request emergency service the voice mail stated they we closed gave their normal business hours and further instructed to call [redacted] for emergency service. When I called the number provided for emergencies it was the same exact recording left on the [redacted] number. I have a four month old baby in the house it 90 degrees and climbing. I was unable to reach Adair and completely furious... I had to get another company out which the repair costed me over 600.00. I feel strongly this was a breach of contract and horrible customer service.Desired Settlement: With the fact that they couldn't meet their own terms of their agreement I would like them to refund me for the maintenance agreement which was 520.00. Please feel free to call me and I can provide the agreement which like my house was on Wednesday, is full of hot air. Empty promises of priority emergency service, stand by technicians and promises of discounted pricing which I did not receive with the other company.

Business

Response:

I have reviewed this letter and we are regretful this happened. We had a short period of time that the phone had technical problems as soon as we found the problems we had our techical support team fix the problem. We hope to never allow this to happen again. As a result of the phone problem Adair will refund the $520 for the original contract. I have copied my staff to prepare a check to have this issue taken care of as soon as possible. I would hope the customer would understand this was a mistake and we apologize.

Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have a 5 year service contract with Adair Mechanical. since the 6 month inspection I have had trouble contacting them for service. So much so that I gave up. Their phone numbers have changed, the company name has changed and my phone calls are not returned. My credit card company was going to issue a refund initially, but when they got in touch with Adair and were able to set up an appointment, I decided to continue with the service. That was a big mistake. Adair has only been to our house once since the initial visit in over 3 years. They also never gave me the promised reusable air conditioning filters for the home. I want a refund on this service contract.Desired Settlement: Immediate refund.

Business

Response:

To Whom it May Concern:I am responding to Complaint #11182443, Michael S[redacted].The customer's information in The Statement of the Problem, is incorrect. Adair's phone #'s have remained the same since the company was started, as well as our company name.We have documented 3x's that Debbie has tried reaching out to Mr. S[redacted]. Unfortunately, we now learn that we had the wrong phone number. Also, the address Mr. S[redacted] has listed on this complaint is not the address with the AC contract.Debbie was finally able to speak to Mr. S[redacted] on 3/4/16, using the phone number provided here. Debbie has offered to start the contract over from the beginning and requested that Mr. S[redacted] give us a chance to make up for this inconvenience. Mr. S[redacted] is unwilling to do so.Adair values our customer's and we certainly want our customer's to be happy with the service they receive from Adair. In light of the situation and Adair not having the ability to reach Mr. S[redacted], we will happily come out and service Mr. S[redacted]'s AC units as per the contract. Adair is unwilling to make a refund on this contract. We are very willing and able to fulfill our part of this contact and service Mr. S[redacted]'s AC units. Sincerely,Jennifer R[redacted]

Consumer

Response:

See attachment as I didn't have enough space on this form, even with several attempted edits. If there are some errors (grammatical or otherwise) they can be attributed to the multiple edits and time limit on the Revdex.com online form.I spoke to Debbie at CFR Mechanical on 3/4/16. She told me they "bought" Adair's business and CFR was a more reliable and ethical company. Mind you, Debbie and Jen are the same people I dealt with at Adair. The phone # is still the same, it is stored in my phone. When Debbie called me "Adair" showed up on my phone as it is saved in my contacts. When I call either business # that I have it is answered as Adair, yet I was told they are now CFR Mech.Debbie explained to me that they screwed up with the "buyout" & would like to offer me the same contract with a new start date OR give me a refund. Yes, she offered 2 options. I did decline the contract. I was told it would be handed off to Jen(?) for the refund to be processed. I was satisfied with this outcome. Now I read that Adair or CFR Mechanical (which is it?), will not issue a refund!? This is a very shady business. I do indeed have their number and have called it in the past. They have also come up with excuses in the past about using different phone numbers and I had used one or more of those too. They usually do not return my calls unless a third party like my Credit Card company, the Revdex.com or AG Office is involved. It is possible I listed MY current address vs the house in question ([redacted]) our rental with the contract. This is a pointless critique as Adair/CFR Mechanical didn't go to either house! This is evident as with the inspection that was supposed to take place 1/28/16. This was a cold call from Adair / CFR Mechanical as I had given up on their reliability and integrity. The technician called to change the time of the appointment. A new time was agreed upon, but the technician never showed. When I called to reschedule a few days later, I left a message and never received a call back, Not until I filed complaints with the Revdex.com and AG Office.As I review the Attorney General's complaint form, I do see that I list my current address where it asks for MY address. Further down the form I list the other address ([redacted]) when asked. Adair or CFR Mechanical is most likely looking at the AG complaint form and trying to confuse the issue. I will reiterate this is a very shady operation. They have lied to me on more than one occasion. The first time I was promised reusable air filters. I still have not received those air filters, even after reminding Adair. It is noted on my receipt.

Review: In 2011, Adair Plumbing, collaborated with a company called [redacted], to sell/install solar solutions for homes in Tucson, Arizona. The entire cost of the solar water heater with installment cost approximately $10K. We have since learned that due to the poor business practices of [redacted] and therefore, Adair, that local businesses will not service any product installed by [redacted] and Adair Plumbing. We have phoned Adair Plumbing four times with an effort to have someone service the product they installed. We have not received any return phone calls with this regard. We have phoned the following numbers, who acknowledge, that we ARE calling Adair Plumbing: [redacted] as well as [redacted], who installed the unit. After researching the company [redacted] and learning that it has gone out of business, only to open up under a different name, we have every reason to believe that customers who were sold products by [redacted] and Adair Plumbing may have been misrepresented and potentially fraudulent. Again, local businesses have provided feedback that due to the "poor quality of product and installation" of GM and Adair products, they will not service them. This leaves consumers at the mercy of Adair to service all of their products. Without a return phone call, how is a consumer to resolve it?Desired Settlement: We would like the company to rectify this experience by returning our call and having one of their service representatives come out and service the product that they "advertise" they are happy to service. In addition, they may consider repairing relationships with Tucson local businesses, such as [redacted], in servicing their product going forward. They have received a poor reputation for "poor quality craftsmanship" or "lack of integrity" with installing solar products. If customers pay $10K for product, they should provide solutions for servicing, etc. Customers understand the products have a "limited warranty". But do not advertise to customers that you service these expensive products if you won't.

Business

Response:

As soon as we received this complaint we called the customer to have them call the local plumber we recommend to service the system. This is the standard procedure for Tucson and has been since [redacted] did not honor the contract they made with customers in Tucson. The business relationship between Adair and [redacted] was settled by attorneys and because of the nature of the lawsuit our attorney has advised us not to work on these projects. We have service partners in Tucson that can service the system and take care of all problems. We refer them.

Two of the numbers listed in the complaint are not Adair phone numbers. The [redacted] is our main number. We have three people that answer our phones Monday through Friday from 8am to 3pm. If the other numbers were called I am sure our company would not have known about this issue.

To my knowledge the problem is taken care of with this [redacted] customer. This complaint should not have been sent to Adair it should have been against [redacted]. I think this complaint should be removed from the record against Adair and transferred to [redacted]. I suggest this complaint be removed.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We are investigating the proper action in regards to [redacted], but would like Adair to consider two things in resolving this complaint as well as others that may arise as a result of their decision to partner with [redacted] on the Tucson installations.

1. As soon as Adair new it would enter a lawsuit with [redacted], they should have notified all customers affected. For example, a simple letter letting all customers know that although they may not be able to discuss the lawsuit or its contents that they were providing resources to their customers to solve any long term servicing issues or repairs. We never received any communication from the company offering solutions going forward from the date they made the decision "not to service any [redacted] customers". Adair should take responsibility for the decision/judgement to partner with [redacted] by honoring the customer.

2. What we have learned through this process as we have connected with these other companies that Adair is referring to is that if someone else other than the person who installed the Solar Water Heater makes repairs, etc, the Limited Warranty on the solar water heater is null and void. So, in this situation, again Adair negates it's responsibility to handle customer concerns with solar water heaters under warranty. At the very least, they should take responsibility to service water heaters under warranty. After warranties expire, then the customer can look to have another company make service calls and repairs. We owe the honesty of those companies in town who have educated us in the process by making appropriate recommendations to solve the problem. Adair has fallen short in offering their customers solutions in this regard. We are dissatisfied with the response and feel the company should step forth and acknowledge their part in a failed business venture with [redacted]. As we stated above, we will investigate the proper action with [redacted] separately.

Regards,

Business

Response:

Unfortunately we are not able to service the customers that were sold by [redacted]. We recommend these customers to [redacted] in Tucson.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

We sincerely appreciate the response by Adair Plumbing. As consumers, we have lost faith in companies who partner to sell services jointly. Each company points the finger at the other and now we have learned that [redacted] filed bankruptcy in an effort to avoid liabilities, suits. Although disappointed by the response by Adair Plumbing, we regretfully accept it's response.

Regards,

Review: Adair sold us a water solar system by a representative that came to the house. Part of the selling feature was to receive a $1500. cash rebate (which we received), AND an additional $500. /referral. The seller made additional promises that if a referral did not come through from our installation, he could/would make a transfer from someone else's installation referral and give us credit in the form of a cash rebate. I have attempted to call the salesperson, over the last month (at least 6 calls), on his personal phone, but he is unavailable. The Adair office has confirmed his number, but neither the office nor the salesperson has called back to offer resolution.Desired Settlement: I want at least one $500. rebate payment.

Business

Response:

I have reviewed the letter think we have just a little miss understanding. I have asked my customer service representative [redacted] to reach out to the customer and explain our referral program. When we do our quality control inspection after the job is complete we offer $500 for referrals that get installed to our customers. As I reviewed this file I noticed we have paid the customer the rebates as described with our program. I have also found an additional $750 paid to the customer. It looks like this extra money paid was a special request by the sales person to pay more than the $500 for the referral program. We will propose to the customer to withdraw the complaint as we have everything we said we would do.

Adair Paid the customer $750 on 2-20-2014 with check number [redacted], $750 on 3-26-2014 with check number [redacted], and $750 on 3-26-with check number [redacted].

If you have question please let us know. This complaint should be removed.

Thanks, [redacted]